Quick, helpful support. My fountain’s pump stopped circulating water, and I emailed Selene thinking I’d need a warranty replacement. Cessy replied within minutes with clear troubleshooting steps, star... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The Selene water bowl is perfect for our dog. No more wasting water that has been sitting out or constantly having to dump water after it gets dirty - the 7 liters of water and constant filtration is... Ver más
I was a bit nervous about purchasing a water fountain from Selene but it has been an eye opener. My dog loves it especially drinking from the pipe when it flows. I think she is drinking more than be... Ver más
La empresa ha respondido
I love changing the filter and seeing everything that my dogs AREN'T drinking! I would only change the ability to hook up to a water source to constantly fill the water. I know one of the features abo... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de suministros para mascotas
- también en la categoría
- Tienda de animales
Escrito por la empresa
#1 Vet Recommended Dog Fountain in US A fresher way to keep them hydrated. Fresh, flowing water. Triple filtration. An easy-to-clean stainless steel bowl. Meet the fountain designed to make every drink a better one for your dog.
Información de contacto
4008 Laramie Street, 82009, Cheyenne, Estados Unidos
- https://selenepets.com/
- selenepets.com
4,2
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 1 semana
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Healthy product with Great customer service
Great customer service, after care, and the drinking fountain is great for my large dogs.
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We truly appreciate your kind words, Linda! 💛 It's lovely to know that the fountain has been a great fit for your large dogs and that you've had such a positive experience with our customer support team.
We always want our customers to feel cared for, not just when they receive their fountain but whenever they need a helping hand afterward.
Thank you for trusting Selene with your furry family's daily care. Sending lots of love to your pups! 🐶❤️
— The Selene Team
I emailed Selene due to a motor no…
I emailed Selene due to a motor no longer working. They emailed back within 24 hours and gave me three options to fix it. All were super easy and it worked!!!!! The motor just needed to be cleaned out. Tank the English bulldogs water fountain works again!!!!!! That means we’re all happy!!!! Thank you for the fast and very successful information.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that Tank's fountain is working again, Michele! 💛 We know how important it is to keep our furry friends' routines running smoothly, so we're glad the cleaning instructions helped resolve the issue.
It's wonderful knowing that our team could provide a simple solution and get everything back on track without needing a replacement.
Thank you for your kind words about our support team. Please give Tank some extra love from all of us, and we're always here if you need anything! 🐶🐾❤️
— The Selene Team
Winner winner!!!
First and foremost, their advertising was great! That’s what got me intrigued. It made me realize how unhealthy a regular dog water bowl usually is. Even if you rinse it clean it change it several times a day like I do. There’s still always crumbs of his food or God knows what floating in it. And so we dump it. But how many sips did he have before its discarded? Mine arrived today. I was very happy and anxious to get it up and running. I did as they instructed and left it by my dog’s current water dash. He went for the Selene like the old one never existed! I was so happy and pleased he took to it right away! And he truly loves getting sips directly from the faucet as well. By far, this is the best money I have spent on my dog since I rescued him four months ago. I highly recommend! And as far as the service is concerned, top-notch. Every email I sent was responded to in record time. I know there’s AI, but to me for some reason it seemed personal. And that’s all that mattered. I walked away a happy customer. Do yourself and your Dog a favor and get SELENE!!
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing such a lovely experience with us, Irene! 💛 It's especially sweet to hear that your rescue pup took to his new fountain so naturally. We're glad he's enjoying it and that you're feeling happy with your choice.
We also truly appreciate your kind words about our customer support team. Knowing that our responses felt personal and that you felt cared for means a great deal to us. That's exactly the experience we hope to provide.
Thank you for trusting Selene and for your wonderful recommendation. Wishing you and your sweet boy many more happy moments together! 🐶❤️
— The Selene Team
Selene 4L Pet Fountain - Damaged During Shipment
We ordered a 4L pet fountain from Selene. The flimsy product packaging was shipped in a mailing envelope and the bowl was damaged so that it was unusable. In addition, the extra filters we ordered were the incorrect size for the model we purchased. After numerous emails and nearly one month, Selene sent a replacement bowl and filters. The product was, once again, improperly packaged. We contacted Selene customer service requesting a full refund and instructions for returning both damaged products. Neither of the damaged fountains is usable. Selene offered incentives but have not agreed to a full refund - they say we're responsible for the original shipping charge. We reiterated that we should be entitled to a full refund, including shipping costs, because of their improper packaging for shipment (e.g., product is not protected from damage). We strongly recommend using another supplier for your pet's fountain.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Jay, We sincerely apologize that your experience with us did not meet your expectations. We understand how important it is to receive your order in good condition and to feel supported when something doesn't go as planned.
We appreciate you bringing your concerns regarding the packaging and product condition to our attention. Your feedback is valuable in helping us identify areas where we can continue improving our packaging and shipping processes.
Upon checking, we're happy to confirm that our team has already processed a full refund for your order, without requiring you to return any of the products. Please allow a few business days for the funds to reflect in your account, depending on your payment provider.
We truly appreciate your patience throughout this process, Jay, and we're glad we could provide a resolution. We hope this brings you some peace of mind, and please know our team remains available should you need any further assistance.
— The Selene Team
Easy to order her about 10 day
20 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience, Jeannie! 💛 We're glad you found the ordering process easy, and we appreciate you choosing Selene for your furry friend.
We hope you and your pup enjoy the fountain, and please know that our team is always happy to help if you have any questions along the way! 🐶🐾
— The Selene Team
This waterer is beyond awesome
This waterer is beyond awesome. So quiet and the water is very well filtered. Even my young standard poodle loves it. Yes, I would recommend it to everyone. Make your purchase from the Selenepets store. Customer service is over the top. Thanks for a great product.
22 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad you're loving the fountain, Dennis! 💛 It's wonderful to hear that even your young standard poodle has taken to it and that you're enjoying how quiet it is and how well the filtration works.
Your kind words about our customer service mean just as much to us. We always want our customers to feel confident that we're here whenever they need support.
Thank you for recommending Selene and for trusting us with your furry friend's care. We hope your pup continues enjoying every sip! 🐶❤️
— The Selene Team
Just received mine
Just received mine. Was a bit mixed up the instructions so I wrote them. They responded right away. Still had a question and again they responded right away. Finally they sent me a video and explained all I needed to know. Very pleasant to work with and Customer service was very good.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're glad our team was able to help you get everything figured out, Sandy! 💛 We understand that setting up something new can sometimes take a little extra guidance, and we're happy the video and instructions helped make things clearer.
It's lovely knowing that you felt comfortable reaching out with your questions and that our team was there to assist you each time.
Thank you for your patience and kind words. We hope you and your furry friend enjoy the new fountain! 🐶🐾❤️
— The Selene Team
This company is super easy to work…
This company is super easy to work with. I had an issue with the delivery address of my order and they worked hard to get it resolved!
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for your kind words, Kelsey! 💛 We're glad our team was able to help with your delivery address concern and work toward getting everything sorted out.
We know how important it is to feel reassured when something needs attention with an order, and we're happy you felt supported throughout the process.
We truly appreciate your patience and trust in Selene. We're always here whenever you need a helping hand! 🐾❤️
— The Selene Team
The 3 dogs love the fountain
The 3 dogs love the fountain. I believe for the future I would want a cordless one. I have the corded one now, but the power cord is not long enough. So I have to use an extension cord with it. It works great and the best part is how the dogs like it. Thank you!! ❤️☺️👍
1 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that all three of your pups are loving their fountain! 💛 Knowing that your furry friends are enjoying their new watering spot means so much to us.
We also appreciate you sharing your thoughts about the cord length! We understand how having a little more flexibility with placement can make things easier for pet parents. If you ever decide to explore a cordless option in the future, we'd love for you to check out our wireless fountain, which offers more freedom in choosing the perfect spot for your pups!
Thank you for your kind words and for choosing Selene! We hope your three sweet pups continue enjoying their fountain for a long time! 🐶🐾❤️
— The Selene Team
Excellent customer service
I ordered the large dog water bowl and my dogs loved it. Nice clean water. After 3 weeks I had to change the filter and the filter had picked up a lot of yuck that was in the water. Amazing how it filters. I had a problem with a leak shortly after that. I contacted Selene and got a reply the same day. They sent me out a new bowl at no charge. Their customer service is excellent. Barbara B
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your dogs are enjoying their fountain, Barbara! 💛 It's lovely knowing that you've been pleased with the filtration and how it helps keep their drinking water cleaner.
We're sorry that you experienced a leak, but we're glad our team was able to respond quickly and arrange a replacement bowl for you. We understand how important it is to have everything working properly for your furry friends.
Thank you for your patience and for your kind words about our customer service. We hope your pups continue enjoying their fountain, and we're always here if you need us! 🐶❤️
— The Selene Team
Love the product took Maximus a little…
Love the product took Maximus a little while to get use to lol but he uses it regularly
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
It's lovely to hear that Maximus has gotten comfortable with his fountain, Dennis! 💛 Some pups just need a little extra time to adjust, so we're glad he's now using it regularly.
Thank you for giving him the chance to get used to something new and for choosing Selene. We hope Maximus continues enjoying his fountain every day! 🐶🐾❤️
— The Selene Team
We have experienced where my delivery…
We have experienced where my delivery was left at the wrong address abd thus did not receive. Seller is redoing my complete order and shipping back out to me. GREAT CUSTOMER SERVICE
2 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad our team was able to help make things right for you! 💛 We understand how disappointing it must have been to learn that your package was delivered to the wrong address, especially when you were looking forward to receiving your order.
We're happy that a replacement order has been arranged and that you felt well taken care of throughout the process. We always want our customers to know they can count on us when something doesn't go as planned.
Your kind words about our team mean so much. We hope your new package reaches you safely and that your furry friend loves their fountain! 🐶🐾❤️
— The Selene Team
Our furkids are our worlds
Our furkids are our worlds. Fresh water is very important to their health and the filter system is the best on the market. We chose the wireless 7L unit for our 3 pups and have never been happier. The support staff has been top notch when minor issues have arose.
1 de octubre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you so much for your kind words, Paula! 💛 We couldn't agree more that our furry friends deserve the very best care, and we're happy to hear that your three pups are enjoying their 7L wireless fountain!
It's also wonderful knowing that our support team has been there for you whenever you've needed assistance. We always want our customers to feel cared for, even when little issues come up.
We truly appreciate your trust in Selene and hope your three sweet pups continue loving their fountain! 🐶🐾❤️
— The Selene Team
Incredible company
Incredible company! I wrote the company about an issue with my purchase. The company replied to my email within 8 hours and worked with me until the issue was resolved. In the world today, this type of service is hard to find.
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that our team was able to take care of everything for you, Kimberly! 💛 We know how much it means to receive helpful, attentive service, especially when something doesn't go as expected.
Your kind words about our team truly mean a lot. We always want our customers to feel heard and supported from the moment they reach out until their concerns are resolved.
We're grateful for your trust in Selene and for recognizing the care our team puts into helping our customers. We're always here whenever you need us! 🐾❤️
— The Selene Team
Does not ship to Alaska
Does not ship to Alaska, and customer service is terrible**
I had to email Selene multiple times just to get any response about my order. Getting it shipped was a nightmare.
They do not ship to Alaska. Alaska is a state. I had to set up a forwarding service in Idaho just to get my order, and I still have to pay extra to get it forwarded to me here.
I should not have had to jump through this many hoops for an order I already paid for. I would not recommend this company if you live in Alaska.
4 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Hi Jenn, We sincerely apologize for the difficulties you experienced with your order. We understand how disappointing it must have been to encounter shipping limitations and additional steps just to receive a product you were looking forward to.
We're glad that you've now received your order, although we recognize that the process was far from the smooth experience you deserved. We're also sorry that our communication and support did not meet your expectations along the way.
We truly appreciate you bringing this to our attention. Your experience highlights areas where we can improve how we communicate shipping limitations and assist customers throughout the delivery process.
Thank you for your patience throughout everything, Jenn. We hope your furry friend enjoys the fountain, and please know that our team remains available at info@selenepets.com should you ever need further assistance.
— The Selene Team
Only had about one week
Only had my dog water bowl for a week. It came in a bag not doubled boxed and the bowl had a small dent. Doesn’t affect anything. Have 4 large and medium dogs. Bought this for several reasons. 2 GSD dogs love to play in water. It’s every where. Now there is less water on the floor. My older GSD hasn’t really started using it much. For his health I hope he does. Selene has been good to let me know what is going on and giving tips. I like the filters keeping the water cleaner. It’s a nice stainless steel bowl. Did not come with a plug in adapter. I like it so far.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
Thank you for sharing your experience with us, Katherine! 💛 We're so glad to hear that the fountain is already making things a little easier at home, especially with four furry friends to care for!
It's wonderful knowing that you're enjoying the stainless steel design and filtration system, and that there's now less water to clean up around the house. We're sorry about the small dent on your bowl, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can continue improving our products and packaging.
We also hope your older pup gradually warms up to his new watering spot. Sometimes our furry friends just need a little extra time to adjust!
We truly appreciate your kind words about our team's support and helpful tips. Thank you for choosing Selene, and we hope all four of your sweet pups continue enjoying their fountain! 🐶🐾❤️
— The Selene Team
Wonderful pet fountain and exceptional…
Wonderful pet fountain and exceptional customer service.
No noisy sound, easy to assemble and to clean. Does not collect slime. My pets began drinking immediately out of it. Very happy with product and customer service.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so happy to hear that your pets took to their fountain right away, Kyrie! 💛 It's wonderful knowing that you're enjoying how quiet it is and how easy it is to assemble and clean.
We also truly appreciate your kind words about our customer support team. We want every part of your experience with Selene to feel easy and enjoyable, so knowing you're happy with both the fountain and the service means so much to us.
Sending lots of love to your furry companions! We hope they continue enjoying their fresh water every day! 🐾❤️
— The Selene Team
I had an issue and they responded…
I had an issue and they responded immediately. My fountain came and it works great!
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad everything worked out well for you, April! 💛 It's wonderful to hear that your fountain has arrived and is working beautifully.
We also appreciate your kind words about our team's quick assistance. We're always happy to help whenever something comes up, and we're glad we could make your experience a positive one.
We hope your furry friend loves their new fountain and enjoys many happy days with it! 🐶🐾❤️
— The Selene Team
I bought my doggie fountain in August
I bought my doggie fountain in August. The pump stopped working . When I contacted the company because of the 5 yr warrenty they sendt a list of instructions to try. Nothing worked, I sent a video and my new pump is on the way. I am glad I contacted them, it took a few days tio resolve but that is okay. They stood behinf their product and I believe they made good on their promise.
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
We're so glad our team was able to help you get things sorted out, Suzanne! 💛 We understand how important it is to have your furry friend's fountain working properly, especially when it's already become part of their daily routine.
We're sorry the pump stopped working, but we're happy our team could guide you through the necessary steps and arrange a replacement once the issue was confirmed.
It means a lot to know that you felt supported and reassured throughout the process. We truly appreciate your patience and the trust you've placed in our warranty support.
We hope your replacement pump arrives soon so your sweet pup can get back to enjoying their fountain! 🐶🐾❤️
— The Selene Team
Satisfied
Olivia made my experience with Selene very good because apparently the address was printed incorrect so it was never delivered. But she made it right and credited me and I'm very happy. I'll be getting my new product soon I hope. Thank you, Olivia
5 de noviembre de 2026
Opinión espontánea
Respuesta de SelenePets
It means so much to hear that Olivia was able to turn things around for you, Yvonne! 💛 We know how disappointing it can be when a package doesn't arrive as expected, and we're glad she could help find a resolution and make you feel supported.
We'll be sure to share your kind words with Olivia. Knowing she made such a positive difference in your experience will mean a lot to her!
We truly appreciate your patience and trust, and we hope everything goes smoothly with your next order. We're always here whenever you need us! 🐾❤️
— The Selene Team
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