Selkiehaircare Opiniones 

182
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased the Selkie Shampoo & Conditioner after watching Cicely on Dragons Den. I had been looking for an alternative to shop bought brands and I have not been disappointed the Selkie products they... Ver más

Valorada con 5 estrellas sobre 5

Wonderful brand! Is always tricky trying to choose between more natural and sustainable products and products that actually work ... With selkie you don't have to choose because it does both. Hair loo... Ver más

Valorada con 5 estrellas sobre 5

I’ve been using Selkie for a long time now and I’m so impressed by the quality of the product but also by the care and attention to detail from the team. I was aiming to improve my hair health this ye... Ver más

Valorada con 2 estrellas sobre 5

Has to be the worst shampoo and conditioner I’ve ever used. I bought the set after seeing it on Dragon’s Den because I loved the concept but unfortunately from the moment the shampoo touched my hair i... Ver más

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4,3

Excelente

TrustScore: 4.5 sobre 5

182 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(182)

96 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good

Very good. Keeps my hair shiny and smooth. High quality product with no harmful chemicals. Would recommend this to my friends 👍

17 de octubre de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Thank you Gallade! We are so pleased you're enjoying your Selkie. There's nothing better than shiny hair without the nasties 💛

Valorada con 5 estrellas sobre 5

I love how Selkie made my hair feel

I love how Selkie made my hair feel. I have really fine hair that gets oily quickly and this shampoo really works for me. My hair feels so smooth after using it. I love how I can also refill the product which reduce the plastic use. Highly recommend.

17 de noviembre de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Thank you so much! We are so happy you're loving it and doing a great thing by reducing your plastic waste 💛

Valorada con 5 estrellas sobre 5

A few months ago I made the move over…

A few months ago I made the move over to Selkie after seeing it promoted online and I'm so happy I did.

Initially, the lack of 'foaminess' that the shampoo provides in comparison to high street brands, was a struggle to get used to but I kept with it as my hair got its waves back, felt so much softer and less greasy. And now, a few months down the line I'm used to the way the shampoo works and feel so great when using it.

Not only has it got a fab smell but it feels like I'm really doing my part in cutting down on plastics, which I've long been wanting to do.

I really couldn't recommend it more and with so many people complimenting my hair, I find myself constantly spreading the Selkie word.

Thanks so much guys xxx

14 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love it

Love it. My scalps in much better condition and love being eco 👍🏼

8 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had high hopes for this product

I had high hopes for this product. I really wanted to like it but sadly I can’t.
The smell is terrible, my hair (fine) doesn’t feel clean after washing with the shampoo, and I can barely get my fingers through my hair after conditioning. Once my hair has been dried it feels (& looks ) like straw.
Subscription cancelled.

5 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Left my hair dry & frizzy

I really wanted to like this but it's absolutely terrible. I needed lots just to get any kind of lather worth the shampoo & the conditioner is a horrible feeling. This left my hair so dry & frizzy. Cancelled subscription. My husband is going to use what's left as I used it twice because he doesn't care what he uses.

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t recommend this product enough

Can’t recommend this product enough ! My hair hasn’t felt this healthy in years . I have my old hair back . Thank you Selkie x

1 de septiembre de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Awwwh amazing! You're most certainly welcome x

Valorada con 1 estrellas sobre 5

Not impressed I wanted to love this but…

Not impressed I wanted to love this but the conditioner made my hair very dry and tangled, the shampoo was better but dried out my scalp a lot. I didn’t realise that I set up a subscription, they don’t accept returns and I am unable to login and have no way to cancel. AVOID

So then after this review I get this “ hank you for reaching out. We cancelled your subscription for you immediately after receiving your Trustpilot review. Although your refund request comes outside of our 7-day return window, we would be happy to make an exception and honour the refund, provided you agree to remove the review on Trustpilot that contains some inaccuracies.
As a small business striving to make a positive impact in the haircare industry, it's incredibly important for us to maintain accurate feedback. Reviews that contain false information can be very damaging, and we always aim to provide the best service possible. We would have gladly resolved this issue for you if given the chance and we most certainly provide multiple ways to cancel subscriptions, one of the main ways being to contact our customer service team. We would have even been able to stop your refill shipment from reaching you as well.

Please let us know if you'd be willing to update your review, and we will provide information on where to send your refills to receive your refund.

Best wishes,

The Selkie Team 💛”
I don’t feel I was being inaccurate or lying as was implied. It feels very shady that they will only refund if I agree to remove my initial review. I wonder how many bad reviews have been deleted? Their website states that if you change your mind they will not refund you, so I am not sure what they are talking about a 7 day window? If their customer service was good and not so aggressive I would have updated my review anyway. My advice to them is make it clear in the first box sent to include a card saying that you set up a subscription and details on how to cancel or amend it. I have an online business too and I have hundreds of reviews but not a single bad one because I believe in exceptional customer service and I have made making every customer happy my priority. I think an unhappy customer is an opportunity to turn it around and not to accuse them of lying or to threaten them.

31 de agosto de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Thank you for your feedback. We’re genuinely sorry to hear about your experience, but we haven’t received any communication from you that would have allowed us to assist. At Selkie, transparency and customer satisfaction are our top priorities and we would have been more than happy to help you, including accepting a return and cancelling your subscription. We truly wish you had contacted us first so we could have resolved this for you.

Valorada con 5 estrellas sobre 5

Sooo soft

I have only tried it once but Selkie makes my hair so soft. I love that it’s environment friendly too! Excited to keep using it ☺️

22 de agosto de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Amazing! We're so glad you're enjoying it Tahlia 💛

Valorada con 2 estrellas sobre 5

Lovely concept but not for thicker hair

I have been trialing both the shampoo and conditioner after discovery them at the Salad Days Market. Lovely packaging, and great concept, but sadly both do not work for me. I have naturally wavy hair and have tried double cleansing but my hair still feels dirty after washing. The product leaves a residue and I find myself having to wash more often than usual.

19 de agosto de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Hi Tamara, thank you for taking the time to share your feedback. We’re sorry to hear that our shampoo and conditioner didn’t work out for your hair. We’ve worked hard to develop a haircare line that’s both effective for a wide range of hair types and free from harsh synthetic ingredients, all while being completely sustainable. However, we understand that everyone’s hair is unique, and we regret that our products didn’t meet your expectations. We truly appreciate your input and will continue striving to offer a wider range of formulations to accommodate for more specific needs. Thank you again for your honesty and support! 💛

Valorada con 5 estrellas sobre 5

Dry, dull and stringy hair fixed

Dying my grey roots for a few years left my hair dull and stringy plus hard water made it worse. But after using Selkie products, my hair looks soft and shiny. It really feels like I got my young hair back from 10 years ago.

15 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not working for me

Not getting on with this shampoo at all. Have followed the online videos, but just can not seem to get a good foam with this product. It foams a little in the hands, but semes to just dissappear into the hair and my hair is greasy straight after washing. I have dry hair generally, I usually only wash once a week, but my scalp and hair just don't feel clean after using this. Very disappointing as I really want a sustainable shampoo that works!

6 de mayo de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Hi Faye, we're really sorry to hear you're not getting on with the shampoo!

We chose to make our shampoo completely sulfate free due to the benefits this can have on the health of your hair and scalp. But as you mentioned, it doesn't necessarily foam as much as shampoo's with sulfates in, so it might feel a little different to what you're used to to begin with. Have you checked out our video that shares tips on how to get a good foam? This is different to our tutorials video and might help you achieve the desired foaming you're looking for! https://www.instagram.com/reel/C6MfZX0NHLE/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

To begin with, whilst you're getting used to the shampoo, you could also try 'double cleansing' to ensure that you feel like you're removing all the product from your hair, as our shampoo should definitely leave your hair feeling clean!

We really do not aim to disappoint with our products, hopefully using these tips might help 💛

Valorada con 5 estrellas sobre 5

Absolutely love using Selkie I have…

Absolutely love using Selkie I have damaged bleached hair and my fly always have improved massively along with my hair feeling so soft and shiny :) 1000% recommended!

5 de mayo de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Yayyy! Thank you Chloe, so glad you're loving it 💛

Valorada con 5 estrellas sobre 5

No intention of EVER switching back

I’ve been using Selkie as my shampoo and conditioner for months now and I can honestly say I have no intention of EVER switching back to another brand.

Before Selkie, I was trying so many different brands and products in an attempt to tame my knotty nightmare of a mane - nothing worked. I started to develop real issues with knots once I decided to fully embrace my natural waves about 7 years ago, and was told it would eventually sort itself out - but needing to spend an hour brushing my hair in the shower every time I washed it for 7 years was, quite frankly, a terrible experience.

I switched to Selkie with the main hope it would help the knots but was doubtful it would do much as I had tried sooo many other brands - I was wrong to be doubtful. I still get knots, sure, as that’s just my hair type, but it takes minutes to brush out now, not hours. I have also noticed far less hair fall out as a result and even quick new growth again! I need to wash my hair far less frequently now, too. I used to feel my hair getting greasy the day I washed it and absolutely needed to wear it up from day 2… now I can have my hair down comfortably for 3 days if I wanted to! On top of this, I used to have to switch to a different brand every couple of months as my hair would start going funky if I used the same brand for too long but I’ve not had that with Selkie. The bottles last me about 2 months (I have looooong hair that I wash 2-3 times a week) and my hair is left feeling so clean and nourished every time - the results have been consistent for me. I genuinely couldn’t be happier.

I’ve finally found shampoo and conditioner that doesn’t make me want to chop all my hair off or dread hair wash day - thank you Selkie 🙌🏻

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely shampoo and conditioner

Really great products. They smell really lovely and they were easy to use. Mixing the powder with water in the bottles was enjoyable and easy. A great alternative to standard shampoo and conditioner that aren’t very sustainable.

3 de abril de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Thanks for your review Daisy! So pleased you love our sustainable alternative 💛

Valorada con 5 estrellas sobre 5

Finally a Shampoo that works for my fine hair

As soon as I saw this on Instagram I knew I needed to try this because I'd wanted to ditch the supermarket rubbish but had not gotten on with shampoo bars and there weren't many other options out there.
I was very impressed with the mixing process and it 100% made me feel like a scientist (Ha!).

I have fine hair that gets weighed down by usual moisturising shampoo (turns super greasy) and then dry if I use any other kind but I found from my first Selkie use my hair felt bouncey, fuller and less frizzy.

Overall I am super happy with Selkie and would highly recommend!

P.S Hope you bring out more hair care as you grow! Keep up the great work Team Selkie

1 de abril de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Thanks so much for your review Thea, we are so happy that you're loving your results! Absolutely, we aim to have a full range of sustainable, natural hair products. Watch this space! 💛

Valorada con 5 estrellas sobre 5

Amazing product!!

Amazing product!!!

I have been using this product for a while now and it is fantastic. My hair feels great and I recently got a hair cut and my hairdresser had told me I had new hair growth! The product also goes a very long way, I don’t feel like I have to use a lot.

I am recommending to absolutely everyone.

1 de marzo de 2024
Opinión espontánea
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Respuesta de Selkiehaircare

Thank you so much for sharing your review Sophia! That's amazing that you've had new hair growth 💛 So glad you love it and thank you for spreading the word ☺️

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