Dad paid £5000 for a reconditioned stairlift. He passed away roughly 9 months later. When we approached Senior Stairlifts to see about taking it back, they want over £250 for the removal service, and no value for the stairlift itself. Despite selling reconditioned in the first place. Took advantage of a vulnerable person. Tells you everything you need to know about doing business with them. Wouldn’t recommend.

Absolutely amazing work left clean and tidy Scott stuck Spider-Man stickers and management gave toys for my grandson, we’re over the moon

Very informative professional installer Darren would highly recommend lovely stairlift

Had stairlift taken out today Carl called an hour before arrival, he was very polite and very clean and tidy, all removed in about 30 minutes and gone ,very quick payment excellent service .

A more time-wasting company I have yet to encounter! Appalling communications (Can only assume it was a VERY inexperienced operative I spoke to!). A brand new stairlift, going for an absolute song but they wouldn't touch it without a 'sticker' on it. Sold the stairlift to another, more professional company (without a sticker fetish!) on the same day. Avoid at all costs.
REPLY TO COMPANYS REPLY
3 or 4 days of utterly needless emails! I had to ask the same question more than once (not having received an intelligent reply ie ‘what info do you need from a sticker’. If you think that’s helping bereaved people, you need to be in a different business!

Excellent professionalism from the initial discussion and visit for survey to the office liaison and then the installation by karl and colleague.
Understand fully our needs and sympathetic.
An 86 yr olds quality of life improved from day 1. Should have done earlier. Don’t hesitate to have a senior stairlift installed.

BE VERY CAREFUL CAME OUT SAID IT WAS GOING TO COST 600 POUND FOR NEW CIRCUIT BOARD THE TECHNICIAN THEN SAID I WOULD BE BETTER OFF GETTING ONE OF THERES AT 2000 POUND MY SON IN LAW WHO IS AN ELECTRICAL ENGINEER AND SAID HE HAD TAKEN 2 PLUGS OUT AND ALL THAT WAS WRONG WAS A LOOSE SWITCH FIXED IT STRAIGHT AWAY WORKING PERFECT CON MEN
THEY JUST TELL YOU YOURS IS BROKEN SO YOU WILL BUY ONE OF THERES PLEASE GET SECOND OPINION

The engineer came to fix the stairlift, it was badly broken and he recommended a replacement lift, correctly.

Engineer returned to install a replacement lift within 2 days. Fitted efficiently and professionally.

The two gentlemen that came out where very efficient and nice people. The job was done very quickly and thoroughly and they both had alot of patience with my 88 yr old dad who has Alzheimer's so thank you gents.

A really caring company.

Scott uninstalled a stairlift that was no longer required. Very quick, tidy and cleaned up after. No issues at all.

Came out to measure immediately. And was fitted within 2 weeks. Fab ⭐⭐⭐⭐⭐

Fab company to deal with. Ordered my stailift at beginning of Oct 24 then unfortunately had to spend 2/12 mths in hospital. No probs, lift installation put on hold.Was discharged Friday before Christmas on the understanding stairlift in place. Darren the engineer went far and beyond what could be expected which included a 100mile round trip for a replacement part he was not satisfied with. He worked until 2045hrs. He has given me and my family the best Chistmas gift ...I am home at last and so thankful to Darren for making this possible.

He arrived as planned and was friendly and helpful. Everything was cleaned and tided before he left and he also took some of my rubbish as the bin was full.

Thanks Dan.

The engineer Reece was brilliant... friendly, informative and didn't leave till we were happy with his job and he made sure we knew how to use our stairlift.

Very helpful, engineer polite got the stair left done quick, didn't have to wait in all day.

i was very impressed that susan and the engineers darren and jordan helped me get a replacement stairlift
supplied and fitted on the same day that the fault was diagnosed old chair and packaging removed very refreshing to know that service still about 100% satisfied well done

After calling numerous companies, Senior Stairlifts came to the rescue.
Reece came out and did the fault finding.
Once it was obvious that a new Stairlift was required, it was ordered and installed the next day.
Sean was very attentive and explained everything to my elderly parents, and we were delighted with the results of the installation and the price.

They were amazing . My fitters were dan and scott who were friendly, efficient and very tidy.
I couldn't ask for better service

Good customer service and first class installer

My dear friend asked me to help her with getting a stairlift. After contacting a number of suppliers and having sales engineer visits, she decided on Senior Stairlifts.
Everyone she had dealings with, from Joe in the office,
Darren the sales engineer and Dan who installed it, were respectful, understanding and very professional. No hard selling at all. Great company and wonderful staff. Highly recommended.