The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Ver más
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Consulta las opiniones de los clientes
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Ver más
La empresa ha respondido
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Ver más
La empresa ha respondido
Routine 6 monthly maintenance fixed a problem with a screw that was working loose. Engineer also tightened up the whole stairlift connections to the stairs to cut out vibration which was probably the... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Información de contacto
Watt Close, SP10 3SD, Andover, Reino Unido
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Excelente
6 mil opiniones
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A good product care
Always professional standard with friendly and helpful maintenance personnel.
10 de abril de 2026
Life made easier
It has made life so much better than before for my wife going both upstairs and downstairs and for me in descending
15 de abril de 2026
Excellent service and helpful advice…
Excellent service and helpful advice was given to me.
16 de febrero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Stannah UK
Many thanks for your positive review regarding your recent service visit.
The fitting was carried out extremely well.…
The stairlift was fitted very well and professionally.It takes up little space and is very useful. Thank you
Stannah.
10 de abril de 2026
Respuesta de Stannah UK
We appreciate your feedback and are so glad the stairlift was professionally fitted and you have found it useful. Thank you for choosing us.
Respuesta de Stannah UK
We appreciate your positive feedback; we're happy our maintenance was punctual, friendly, and efficient for you. Thank you very much.
Training of user
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and after a while sounded again.
John Lindley
The Stannah Sales Consultant Firth Glassford was very efficient and provided useful information
14 de abril de 2026
Respuesta de Stannah UK
Thank you for your feedback. We’re pleased to hear that Firth provided an efficient consultation — we’ll be sure to pass this on.
We’re sorry to learn that the installation handover did not fully meet expectations. Clear guidance on all operating features, including parking positions and alarm behaviour, is important, and we regret that this was not adequately covered on the day.
Your comments have been shared with the relevant team so improvements can be made. If you need any further support or clarification, our team would be happy to help.
Respuesta de Stannah UK
We're happy to hear that our engineer provided efficient service. Thank you for your positive feedback; we appreciate your satisfaction.
The engineer was in my area …
The engineer was in my area and phoned me to see if he could come an service our starlift. He turned up with in a half hour and done a good job. He was helpful and friendly.
15 de abril de 2026
Respuesta de Stannah UK
We appreciate you sharing your experience. We're happy to hear that the engineer was able to service your stairlift so quickly and that they were helpful and friendly.
Not much to service only been fitted 6…
Not much to service only been fitted 6 months all ok
10 de abril de 2026
Respuesta de Stannah UK
We appreciate your feedback and are pleased everything is satisfactory after six months. Thank you for taking the time to share your experience!
The young man(Rob) who carried out the service was excelent
The young man(Rob) who carried out the service
16 de abril de 2026
Opinión espontánea
Respuesta de Stannah UK
We appreciate you mentioning the service you received. We're so glad to hear that you had a positive experience with our team.
New lease of life
The whole team were cheerful, helpful and very professional.
The stair lift has made a great difference and given my daughter full access to the whole house.
I have no reservation recommending the company.
15 de abril de 2026
Respuesta de Stannah UK
Thank you for taking the time to post a review and the lovely comments. Our complete customer service is something we pride ourselves on throughout all aspects of our company, so it's wonderful to hear that you found this to be a positive experience and that your daughter is alreadyenjoying the many benefits of having a Stannah stairlift installed.
Respuesta de Stannah UK
We're so glad you're happy with the service you received; we appreciate you taking the time to leave us this positive feedback.
Five stars for Stannah
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was rushed and everything patiently explained. It is also comforting to know that should it be needed, someone is available 24 hours to help. The engineers who fitted the stairlift were equally friendly and helpful.
The stairlift itself is a great asset, comfortable and easy to operate. My only criticism is no doubt due to health and safety. The constant beeping as the stairlift descends and the air raid siren as the chair swivels. It would be wonderful to be able to switch these off or at least turn the volume down.
My general experience has been very positive and I would be very happy to recommend a Stannah stairlift
2 de abril de 2026
Respuesta de Stannah UK
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you felt so well supported throughout your experience. It’s also great to know that our engineers made a positive impression and that you find your stairlift comfortable and easy to use.
We do appreciate your honest feedback regarding the audible alerts. These features are in place for important safety reasons, but we completely understand how they can feel intrusive. Your comments are valuable and will be shared with our product and engineering teams as we continue to look for ways to improve the user experience wherever possible.
Thank you again for your kind recommendation. We’re pleased to know your overall experience has been such a positive one and that you would be happy to recommend us.
The Engineer was excllent
The Engineer was excllent, and answred any quey, sorted any problem i had.
8 de abril de 2026
Respuesta de Stannah UK
We're happy to hear that the engineer provided excellent service and addressed your concerns effectively. Thank you for your positive feedback!
I have already sent a review
9 de abril de 2026
Respuesta de Stannah UK
We appreciate you taking the time to send another review; thank you for your continued feedback and support.
Respuesta de Stannah UK
We appreciate your review and are so glad you have a trusted engineer. Thank you for your time and feedback.
Stannah' s annual service
The engineer was polite, tidy and completed the service efficiently
13 de abril de 2026
Respuesta de Stannah UK
We appreciate you taking the time to share your positive feedback. We're happy to know that the engineer was polite, tidy, and efficient.
Excellent first meeting to get a quote
Excellent first meeting to get a quote, very efficient site survey with very accurate measurements which took in all of my requests without needing any compromise, the quote was very reasonable considering the quality of design and engineering manufacture, and the installation was very quick and extremely neat and tidy, I would recommend Stannah to anyone as they were faultless throughout and the product itself is very quiet and efficient.
12 de marzo de 2026
Respuesta de Stannah UK
Thank you so much for your wonderful 5* review and the positive feedback, we pride ourselves on our customer service and it's great to hear that all our staff made the sales and installation process that much easier for you and that you would be happy to recommend us.
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