ServevastDirect.co.uk Opiniones 

588
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Ver más

Valorada con 5 estrellas sobre 5

I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!

Valorada con 5 estrellas sobre 5

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

Official UK Spares & Accessories Retailer for Smeg


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

588 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(588)

53 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service from the team

Great service from the team. I ordered online and had continuous updates.

16 de enero de 2024
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Jenna,
Thanks for your great review, we really appreciate you leaving it! Glad to hear we were able to help you out :)
- Erin

Valorada con 5 estrellas sobre 5

Spare parts for Smeg oven

Great range of items available and competitive prices for spare parts for my Smeg oven.

Easy to use website, the product I ordered was on a back order and had good communication from the company.

Items arrived in the time frame promised, great service, highly recommended

13 de enero de 2024
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Maryam,
We really appreciate the feedback, thank you for the kind review! Glad to hear the correct part arrived on time for you too. :)
- Erin

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Part arrived within 2 days as advertised.

11 de enero de 2024
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi there,
Thank you for leaving us this great review, we really appreciate it! Glad to hear the part arrived so quick for you too.
- Erin

Valorada con 5 estrellas sobre 5

Oven door seal.Really good service from start to…

Really good service from start to finish. Made sure the part for my appliance was the right one. Swift delivery and fitted perfectly many thanks

10 de enero de 2024
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Tony,
Thanks for taking the time to leave us this kind review! We really appreciate it, also glad to hear the correct part arrived so quickly for you.
- Erin

Valorada con 5 estrellas sobre 5

Great service.

A great range of spare parts for Smeg products with plenty of information available including availability of required parts.

8 de enero de 2024
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Peter,
Thanks for this kind review, I'm glad we were able to provide the details you needed!
- Erin

Valorada con 5 estrellas sobre 5

A+++++++++

29 de diciembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Ian,
Thank you for the great review, we really appreciate it!
- Erin :)

Valorada con 5 estrellas sobre 5

Efficient and Helpful Service

I've used Servevast for many years.
Always efficient and keep you advise of order status.
Website is extremely helpful and easy to use.
They've always provided original genuine SMEG parts.
Also very helpful if you need to phone them.
Thoroughly recommend them.

15 de diciembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi there,
Thank you so much for this kind review! We really appreciate your feedback and repeat custom too, it's nice to hear you're happy with our service :)
- Erin

Valorada con 5 estrellas sobre 5

Faultless experience and a fantastic place for SMEG accessories and parts

We purchased a SMEG cooker recently from our local stockist.

SMEG seemed to think that you didn't need more than one shelf in the oven. So I began looking online at where we could purchase an additional shelf and immediately I saw this place. The price was very good and we decided to get the twin pack of the shelves. Their website showed that they are stockist of genuine SMEG parts, accessories, and I can confirm that they are indeed this, as they had the SMEG labels/sticker on the packaging when we received the order.

When we ordered it, it was not in stock, but we were kept fully informed that it was on back order from Italy (were SMEG are based) and a time estimate of when we could expect it to be delivered. We got another email to inform us that it had been dispatched out to us and the tracking details for the carrier. Absolutely fantastic communications, and it's a shame that other places online are not as good in this respect!

I would not hesitate in returning again when we were in the market for other spares, accessories in the future.

21 de noviembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi,
Thank you for taking the time to leave this excellent review. We really appreciate your business.
Kim

Valorada con 5 estrellas sobre 5

Prompt and professional management of…

Prompt and professional management of the need for replacement of item damaged during shipping. Handled by a real live person (!) who was friendly, efficient and fair. Highly recommend product and service.

17 de noviembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Peter,
Thank you so much for this great feed back.
Kim

Valorada con 5 estrellas sobre 5

Great service and range of components

The team are really helpful and can supply all parts to keep our old Smeg fridge running and running. It is so important that we repair things rather than dumping and replacing them.
THANK YOU SERVEVASTDIRECT

15 de noviembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Geoff,
Thank you so much for this review, we really appreciate it! So glad to hear we were able to help out with keeping your fridge going also :)
- Erin

Valorada con 5 estrellas sobre 5

The goods were so well packed

The goods were so well packed, perfect assembly

15 de noviembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Royston,
We appreciate the feedback, glad to hear it was the correct parts for your appliance, thank you for the amazing review!
- Erin

Valorada con 5 estrellas sobre 5

Smooth Ordering & Delivery Process

The items came quickly & were well packaged. Highly recommended

10 de noviembre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Richard,
Thanks for the 5* review! We really appreciate the feedback and I'm glad you got the package so quickly too!
- Erin

Valorada con 5 estrellas sobre 5

Excellent customer service

Responding time was very good I told them I needed a parts but don't know what's it called they send me diagram of dish washer which help me to know what part I am supposed to order they were replying to my inquiries very quickly as well over all very good experience with this company will come back to them in future

18 de octubre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Bharti,
Thank you for taking the time to leave us this review, glad we were able to sort it so quickly for you! :)
- Erin

Valorada con 5 estrellas sobre 5

World Class Customer Service

My coffee machine decided that it no longer wanted to steam milk so I contacted Smeg customer support via email. The response from Matt was quick, friendly and professional. I dropped my machine at the repair centre in Cannock as I was driving past on my way to work.

As I arrived I met two incredibly friendly and of course professional technicians, Paul and Clint. They explained to me what was likely the issue and that they would get the machine up and running as quickly as they could.

No more than a few hours later I received an email to let me know my coffee machine was fixed and ready for collection. Paul and Clint had noticed that the selector buttons on my machine had faded. (To me this is simply wear and tear) Paul and Clint also changed these buttons to good as new which I did not expect although I am very pleased.

Smeg appliances may be a little expensive but for customer service like this it’s worth every penny👍

19 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service. They asked for codes to make sure it was the right part and it arrived on the day I requested while I was working from home.

18 de octubre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Trevor,
Thank you so much for the 5* review, we really appreciate it! Glad to hear you got the correct part :)
- Erin

Valorada con 5 estrellas sobre 5

Super service!!

So great to have a UK company providing such comprehensive support for Smeg, and at very competitive prices. I had been facing a cost of nearly £60 for an oven seal from Amazon - which possibly would not have been a genuine Smeg item - then found ServeVast who supplied it £20 cheaper, arriving within two days. Simply brilliant service - keep it up!

21 de octubre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi,
Thank you so much for the amazing review, we're happy to have been able to help!
- Erin

Valorada con 1 estrellas sobre 5

Smeg's replacement parts are not accessible to Irish customers

Smeg is an expensive brand, but had treated their customers badly.

I am in Ireland, and I was forced to buy a replacement part from just one provider that is based in the UK. The blender jug was costing me €50, and that's okay with me. But I had to pay €17 for shipping fee, and €20 for custom charge.

I will never buy Smeg products again, because of poor access to replacement parts, and forcing myself to fork out a lot more monies on shipping and custom charges. They had no respect for their customers, they see us as cash cows.

17 de octubre de 2023
Opinión espontánea
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Respuesta de ServevastDirect.co.uk

Hi Micheál,

Sorry to hear these are your thoughts, just to point out first of all that we only supply the spare parts, we don't dictate where these are made available, we are a UK spares supplier.

That being the case it's a little disappointing to see this has been left on our page when your complaint is directed towards the availability of spare parts in Ireland. We dispatched your order in a very timely manner, it was dispatched a couple of working days after being placed and due for delivery today.

Add to this, if you were to have a look around online for the part ordered you'll see we are far and away the cheapest supplier of this item, we pride ourselves on offering as competitive prices as possible and as good a service as possible.

RE: the shipping cost, I'm afraid this is the amount the DPD service we use to Ireland costs us, in actual fact, it's slightly more than what we charge customers, but we choose to absorb a few pounds of the fee ourselves to try and help customers out, when really this is something we can't afford to do.

RE: the customs fee, unfortunately we obviously have absolutely no control over this, again we are a UK spares supplier, you are based in Ireland, now the UK is not part of the EU customs fees to EU destinations are sadly part of the service .

We do make it very clear online that the customer is responsible for the customs fee, prior to an order being placed.

Again to confirm, I can see that the parcel is now on vehicle for delivery so should be with you at some point today. DPD should update further when possible.

Regards, Ryan

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