Serviceteam  Opiniones 

Respuesta de Serviceteam

6 oct 2025

Hi Rodrigo - Thank you for taking the time to share your experience with us. We're delighted to hear that you were pleased with the shower replacement service and that Junior's professionalism and thorough assessment met your expectations.

We pride ourselves on the high standards of our team, and your recommendation is greatly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.
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Respuesta de Serviceteam

6 oct 2025

Hi Emma - Thank you so much for taking the time to share this wonderful feedback! We're absolutely delighted to hear that our team exceeded your expectations with both the Legionella Risk Assessment and Portable Appliance Testing services.

Keeping our clients informed throughout the entire process is something we take great pride in, and it's fantastic to know this made such a positive difference to your experience.

We look forward to working with you again in the future and continuing to provide the same exceptional level of service. Should you need any further assistance with health and safety compliance, please don't hesitate to get in touch.

Thanks again for choosing us and for this brilliant review!
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Respuesta de Serviceteam

2 oct 2025

Hi Hay - Thank you for taking the time to leave such a positive review. We're pleased to hear that you found our engineer's service to be professional and friendly during your system test and gas safety check.

We apologise that the engineer was running late, but we are glad he was still able to complete all the necessary checks and service your boiler to the required standard. Your satisfaction is very important to us, and we appreciate your understanding.

We look forward to assisting you again in the future.
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Respuesta de Serviceteam

2 oct 2025

Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you've found our team lovely and professional across multiple visits for boiler service. Your continued trust in Serviceteam for your boiler maintenance means the world to us.

It's wonderful to know that our technicians have consistently delivered the high standard of service we pride ourselves on. We look forward to continuing to support you with all your heating needs in the future.
Please don't hesitate to get in touch whenever you need us – we're always here to help.
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Respuesta de Serviceteam

2 oct 2025

Thank you for taking the time to share your positive feedback about Sara and Jade's service. We're delighted to hear that they maintained excellent communication throughout the project and delivered your work both quickly and on schedule.

Professional service and clear communication are core values at our company, so it's wonderful to know that Sara and Jade exemplified these standards during your experience with us. We'll be sure to pass along your kind words to them.

We appreciate your business and look forward to assisting you again in the future.
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Respuesta de Serviceteam

2 oct 2025

Hi Martin - Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received excellent service during the installation of your new filter.

Your recommendation means a great deal to our team.
We look forward to assisting you again in the future.
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Respuesta de Serviceteam

30 sept 2025

Hi Parizia - Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our service both efficient and friendly—these are exactly the standards we strive to maintain with every interaction. We appreciate your trust in choosing us for your needs.

We look forward to continuing to serve you with the same high standard of service in the future. Please don't hesitate to reach out whenever you need our assistance.
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Respuesta de Serviceteam

30 sept 2025

Hi Wai - Thank you for taking the time to share your feedback about our boiler service! We're delighted to hear that our technician provided quick and efficient service and that you found him pleasant to work with.

We pride ourselves on delivering prompt, professional boiler maintenance that keeps your heating system running smoothly. It's fantastic to know we met your expectations.

Should you require any future boiler servicing or have any heating concerns, please don't hesitate to contact us. We'd be happy to help again.
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Respuesta de Serviceteam

26 sept 2025

Hi Mike - Thank you so much for this wonderful review! We're delighted to hear that Kevin and Jader provided you with such excellent service for your kitchen sink and tap repairs.

Kevin takes great pride in coordinating our jobs efficiently, and Jader's commitment to delivering high-standard workmanship truly reflects our team's dedication to quality plumbing solutions. Your feedback about their punctuality and professionalism means the world to us.

We appreciate you taking the time to share your experience and for trusting Serviceteam with your plumbing needs. Should you require any future plumbing services, please don't hesitate to get in touch - we'd be more than happy to help.

Thanks again for choosing Serviceteam!
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Respuesta de Serviceteam

Actualizada el 9 oct 2025

Dear Mayur,
We’re sorry to read your comments and would like to clarify the situation for accuracy and transparency.

No work has been completed or charged for at your property other than a nominal £35 attendance fee to cover the engineer’s visit. The initial quotation you received (£190) was a budget estimate subject to a site survey, based solely on photographs you provided.

When our engineer attended, he found that:

• Bath taps – the pipework beneath your bath was completely inaccessible because the bath is recessed into the wall. This was not visible in the photos. To replace the taps safely, an access panel must first be created.
• Shower – once the old shower was removed, the supply pipe behind the wall was discovered to be loose and unfixed. This could not reasonably have been foreseen from the photos and must be secured from the adjoining room before a new shower can be installed.

Because of these unforeseen conditions, the scope of work changed substantially. In line with our quotation terms, the visit was therefore treated as a survey and not an installation. The engineer re-secured your old shower to leave it safe.

We understand your frustration regarding the time taken off work, but we do not compensate for missed appointments or unforeseen site conditions. We did, however, offer to reschedule promptly at your convenience and to proceed once safe access was arranged.

The revised quotation (£735) reflects the additional work required — including creating access, securing pipework, and completing both installations properly and safely.

We take pride in being transparent and operating to professional standards, and we regret that the situation has been misrepresented here.
Serviceteam

Respuesta de Serviceteam

26 sept 2025

Hi Davie - Thank you for taking the time to leave a review. We're pleased to hear that our engineer was methodical and took the time to discuss different options with you. We believe in providing clear, expert advice to ensure our customers can make informed decisions. We appreciate your feedback and hope to assist you again in the future.

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Respuesta de Serviceteam

22 sept 2025

Hi Elliot - Thank you so much for taking the time to leave this positive review! We're delighted to hear that Andy provided you with excellent service during your EICR and Building Regulations Compliance Certification work. His expertise and efficient approach are exactly what we strive to deliver to all our clients.

Your recommendation means a great deal to us and helps other customers understand the quality of service they can expect from Serviceteam. We're proud to have Andy as part of our team of qualified professionals.

Should you need any electrical services in the future, please don't hesitate to get in touch. We'd be more than happy to help again.
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Respuesta de Serviceteam

22 sept 2025

Hi David - Thank you for taking the time to share your positive experience. We're delighted to hear that Ethan and Junior provided excellent service, resolving your bathroom leak efficiently and leaving everything tidy.
It's great to know their communication and speed met your expectations. We will be sure to pass your kind words on to them.

We look forward to the opportunity to assist you again in the future.
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Respuesta de Serviceteam

24 sept 2025

Thank you for taking the time to leave your feedback, Angela. We’re sorry to read that you were disappointed, and we completely understand how frustrating it is when a boiler needs further attention soon after a service.

To clarify for you – and for anyone else reading – the visit you booked with us in August was for a standard annual service of your Baxi Bermuda back boiler. This involves safety checks, combustion tests and cleaning of the readily accessible parts. It does not include a full strip-down and deep clean of the heat exchanger or flueways, which is a much more extensive procedure carried out only when specifically requested and quoted for.

Our Gas Safe engineer completed the standard service, all safety tests were passed and the appliance was left safe to use. When a second company later carried out a full strip-down, it’s normal that they would find deposits that aren’t removed during a routine service – especially on an older back boiler.

We always want customers to be clear about what’s included in each service type, and we’re reviewing our paperwork and booking confirmations to make that clearer. If you’d like to discuss your experience directly, please do get in touch with our office so we can go through the details with you.
serviceteam

Respuesta de Serviceteam

22 sept 2025

Hi Georgios - Thank you for taking the time to share your excellent experience with us. We are delighted to hear that you found our workman to be efficient, trustworthy, and that the work was completed in a timely manner. It's particularly pleasing to know that everything was explained clearly to you, as we believe in keeping our customers fully informed.

We appreciate your feedback and look forward to assisting you again in the future.
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Respuesta de Serviceteam

22 sept 2025

Hi Henry - Thank you so much for taking the time to share this wonderful feedback! We're delighted to hear that Junior provided you with thorough service and that Sara has been such a valuable support as your account manager.

Building strong business relationships through excellent service is at the heart of what we do at Serviceteam, so it's incredibly rewarding to know we're achieving this with you.

We truly appreciate your trust in our services and look forward to continuing to support your business needs. If there's anything else we can assist you with, please don't hesitate to reach out to Sara or our team directly.
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Respuesta de Serviceteam

26 sept 2025

Hi Dominic – I’m truly sorry you had this experience. We appreciate the time you set aside for our survey visits and fully understand how disruptive it was when things didn’t go as planned.

When your initial survey was scheduled for 10/09/2025 (17:00–20:00), you advised that this slot wasn’t suitable and we rescheduled. We then agreed on a morning appointment for 17/09/2025 (08:00–11:00). Unfortunately, not only did our engineer encounter unexpected vehicle trouble, but you also received an evening slot notification the day before, contradicting our earlier agreement. That was our error, and we apologise for the confusion it caused.

We also recognise the impact this had on you personally, particularly as a self-employed customer who lost income while keeping time free for our visits. That’s not something we take lightly, and I’m sorry for the inconvenience caused.

Just to explain briefly how our appointments normally work: except for same-day bookings we plan engineers’ routes the evening before, which allows us to keep travel times short, reduce fuel use and keep costs down for customers. Once the routes are set we text a three-hour arrival window so people don’t have to stay in all day, and on the day itself we send a live “on-route” tracking link. This system works well in most cases, but in your case our communication and follow-through fell short and we’re sorry.

As the survey never took place, we’ve arranged to refund the £35+VAT site visit fee so you’re not out of pocket. We’re also reviewing how we handle specific time requests and last-minute changes to give customers greater certainty.

Once again, please accept our apologies, and we do hope there may be another chance in the future to show you the service standards we’re known for.

Serviceteam

Respuesta de Serviceteam

22 sept 2025

Hi Jane - Thank you so much for taking the time to share your experience with Serviceteam! We're absolutely delighted to hear that you've consistently received excellent service for your boiler maintenance.

Your feedback about our communication, professionalism, and personal approach really means the world to us. We pride ourselves on treating every customer as an individual, not just another job number, so it's wonderful to know this comes through in our service delivery.

We'll be sure to share your kind words with our engineering team - they'll be thrilled to know their professional and personable approach is making such a positive difference to customers like yourself.

Thank you for your continued trust in Serviceteam for your boiler servicing needs. We look forward to providing you with the same high standard of service for many years to come.
Stay safe - serviceteam

Respuesta de Serviceteam

22 sept 2025

Hi Wendy - Thank you so much for taking the time to share this wonderful feedback!

We truly appreciate your trust in our services and look forward to continuing to support your business needs. If there's anything else we can assist you with, please don't hesitate to reach out to Sara our team directly.
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Respuesta de Serviceteam

15 sept 2025

Hi Mayssar - Thank you so much for taking the time to share your positive feedback! We're delighted to hear that Junior delivered professional service and completed your job to such a high standard - he'll be thrilled to know his work made such a positive impression.

We also appreciate your understanding regarding the appointment changes. Our WhatsApp support team works hard to keep our customers informed and accommodate scheduling needs, so it's wonderful to hear their responsiveness made a difference during those adjustments.

Your satisfaction is our priority, and reviews like yours help us continue delivering the quality service our customers deserve. We look forward to assisting you with any future needs.
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