Shaws Department Stores Opiniones 

263
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Good quality excellent service and delivered promptly fitted fleece sheet extremely soft warm and cosy for the cold nights ahead

Valorada con 5 estrellas sobre 5

Amazing customer service instigated by Therese in Dun Laoghaire and extended to her colleagues in Wexford and Waterford when I was searching for 2 duvet sets. The team tracked them down and I was able... Ver más

Valorada con 5 estrellas sobre 5

I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... Ver más

Valorada con 1 estrellas sobre 5

Carlow Store Approached counter to ask about foundation. Assistant literally pointed to area of shop floor but never even offered help with choosing correct shade etc. Very unhelpful. The second ass... Ver más

Información sobre la empresa

  1. Tienda departamental

Escrito por la empresa

Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

263 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(263)

76 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

I have used Shaws on 2 occasions and i…

I have used Shaws on 2 occasions and i have found the process to be easy quick delivered promptly

27 de enero de 2025
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Respuesta de Shaws Department Stores

Hi Regina,

Thank you so much for sharing this feedback. We are delighted that your experiences with our process and delivery have been enjoyable, and hope to see you again! Many thanks for choosing Shaws.

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Fast quick professional

27 de enero de 2025
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Respuesta de Shaws Department Stores

Hi Catherine,

Thank you so much for sharing this feedback! We are delighted that your experience with Shaws has been a positive one, and that your quality products were delivered efficiently. Many thanks for choosing Shaws, we hope to see you again!

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Velvet curtains

Would have been a quicker delivery only storm stop that but it was worth the wait, curtains are of excellent quality and value for money and better again when you get them at sale price..

27 de enero de 2025
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Respuesta de Shaws Department Stores

Hi Mareka,

Thank you so much for sharing your experience shopping online with Shaws! We are glad that, in spite of the storm, your goods arrived quickly and safely. We are very happy to hear that you are enjoying the goods purchased, and hope to see you shopping with us again!

Thank you for choosing Shaws.

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Great shopping experience with Shaws…

Great shopping experience with Shaws Carlow for my mum, the staff especially Catherine and Majella went above and beyond , thank you all the way from Clare

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Shaws Department Stores

Hi Claire,

Thank you so much for sharing this feedback for our Carlow store! Your feedback was sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!

Kind regards,

Béibhinn

Valorada con 1 estrellas sobre 5

Shaw Delivery

Re: delivery address update immediately following my online purchase.
After many emails, automated replies, trust pilot one star evaluation and two Shaw responses, my goods , as advised (twice) this am, (16th Jan) are heading to the wrong address.

13 de enero de 2025
Opinión espontánea
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Liam,

Please see emails from us as we replied on the day and have followed up with you a few times. If I can assist further please let me know via email to online@shaws.ie

Kind regards,

Béibhinn

Valorada con 3 estrellas sobre 5

Visited this new store again yesterday…

Visited this new Athlone store again yesterday and have to say that I was not impressed. I had been expecting it to be far more like the Portlaoise shop and was disappointed that the lighting and fixtures were a bit bland. Few nice pieces of ladies clothing and not too busy when I was in there. Overall, not what I had expected, but the staff were very friendly.

5 de enero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good service pleasant staff

27 de diciembre de 2024
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Respuesta de Shaws Department Stores

Hi Fidelma,

Many thanks for sharing this feedback for our stores! Thank you for shopping with Shaws.

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Great staff in Shaws Drogheda

Great staff in Shaws Drogheda
Especially Sandra who is excellent in her area of expertise
Always helpful and knowledgeable and knows which product to recommend
Thank you so much

29 de diciembre de 2024
Opinión espontánea
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Respuesta de Shaws Department Stores

Hi Nora,

Thank you so much for sharing this feedback for our Drogheda store! It has been sent on to them so that the employee can be celebrated. Thank you, again, for shopping with us at Shaws!

Kind regards,

Béibhinn

Valorada con 2 estrellas sobre 5

Shaws need to address their dispatch…

Shaws need to address their dispatch issues or stop offering online service. This store shows very little respect to their customers by accepting orders and taking the funds in advance when they cannot dispatch orders in a timely manner especially at this time of year when delivery companies are stretched to their limit….3 to 5 days or in some instances even more is totally unreasonable

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Online Delivery Service

Love this department store generations of my family have shopped here but you’re getting 1/5 star ⭐️ review for the online delivery service. It’s terrible I could’ve walked into town to pick up the items I ordered online, I’m very busy with Christmas preparations but I would expect a faster delivery especially to a customer living a mile away from the store with local post - not DPD.

17 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very efficient online service

Very efficient online service. I would use again.

25 de noviembre de 2024
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Respuesta de Shaws Department Stores

Hi Margot,

Thank you so much for sharing your experience with our online service. We are very happy that you had a pleasant time with us, and thank you for choosing Shaws!

Kind regards,

Béibhinn

Valorada con 1 estrellas sobre 5

Items ordered becoming unavailable a week after ordering.

Hi, I placed an order online on 26th November. On 27th, I was informed that 2of the 5 santa duvet sets that I had ordered were not available and remaining items were ready to be packed and sent to me. Fair enough. 5 days later again, I'm informed that the remaining 3 duvet sets are not now available! Today, a week after placing my order, I'm told (again!) that 'it looks like' the remaining items in my order is ready to be packed and sent to me!
I have shopped in your stores for years and this is my first time shopping online with Shaws. It will also be my last.

26 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt

Prompt, easy to use online service. True to size, quick delivery.

25 de noviembre de 2024
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Respuesta de Shaws Department Stores

Hi Bran,

Thank you so much for sharing this feedback for our online store. We are delighted to hear that you found our website easy to navigate, enjoyed your purchases, and had an efficient delivery. Thank you for choosing Shaws!

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Very satisfactory experience with my…

Very satisfactory experience with my purchases. Will be doing business with your company again

25 de noviembre de 2024
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Respuesta de Shaws Department Stores

Hi Mary,

Thank you so much for your feedback for our online store! We are very pleased that you have enjoyed your shopping experience and purchases. We look forward to seeing you shop with us again Many thanks for choosing Shaws!

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Lovely shop

Lovely shop well laid out lots of wonderful things to choose very friendly staff. Great bargains.

17 de noviembre de 2024
Opinión espontánea
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Anne,

Many thanks for sharing your experience in our stores. We are delighted that you have enjoyed shopping with us, and that the staff were helpful! Thank you for choosing Shaws.

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

My experience buying from ye was…excellent

My experience buying from ye was fantastic my boots arrived in a few days well pleased will buy again from ye

25 de octubre de 2024
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Mary,

Many thanks for sharing your experience shopping with us online at Shaws. We are delighted to hear you had a wonderful experience, we hope to see you again! Thank you for choosing Shaws.

Kind regards,

Béibhinn

Valorada con 5 estrellas sobre 5

Quality price and service great

Great all round. Love de quality of ur clothes . Service is also great. And a bargain is always great 2 get also. Yes I wil certainly shop again with Shaws.

25 de octubre de 2024
Logotipo de Shaws Department Stores

Respuesta de Shaws Department Stores

Hi Jennifer,

Many thanks for sharing your experience shopping online with us at Shaws. We are delighted to hear that you found the service efficient, and that you received your high-quality goods. We hope to see you again! Thank you for choosing Shaws.

Kind regards,

Béibhinn

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