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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Completely unprofessional AVIOD !!! Very rude and extremely uneducated owner . Over £200 for repairs of my daughters shoes Not even finished properly half a job done to say the least . Messag... Ver más

Valorada con 1 estrellas sobre 5

Paid for the highest quality clean and immediately after payment the company stopped answering any communication. No details were sent of how to send them my shoes. I then spent a month sending emails... Ver más

Valorada con 4 estrellas sobre 5

I was lucky enough to own a pair of Tom Ford white sneakers that had been very well used for the best part of three years and showed all the classic battle scars to prove it. Having sent them in to S... Ver más

Valorada con 5 estrellas sobre 5

Great work on my YSL wallet on chain! Was worn-down, had a few issues & it looks brand new now. Turn-around time was very impressive, less than 9 days from pick up to drop off. Very convenient,... Ver más

Información sobre la empresa

  1. Tienda de reparación de zapatos
  2. Fábrica de zapatos
  3. Servicio de lustrado de calzados
  4. Zapatería
  5. Mayorista de calzado

Escrito por la empresa

Shoe Lab: Send us your dirty shoes, we'll deep clean them and send them back to you, boxed and ready to be worn again.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

878 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(878)

22 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 3 estrellas sobre 5

Overall process is much longer than…

Overall process is much longer than others services I have used. I didn't appreciate the suggestion for glue work and new laces which I declined.
The trainers were brand new and unfortunately got muddy on first wear.
When I received them back their was nothing that required glue work and my laces were in perfect condition.
Had I agreed I would have paid out an extra £15 for no reason.
The clean was okay I could still see dirty on the soles which I cleaned again myself. They didn't take with the suede which is quite annoying visible signs of where they have over scrubbed with a brush.

18 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not happy with the lack on context…

Not happy with the lack on context around what’s incorporated within the price that’s quoted, on top of one of the pair of trainers that had came back didn’t look great & the laces had been changed from white to grey & look terrible.

Chased 3 times for a reply over a 3 week period & no response!

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Could pass for new trainers!

My very shabby Louis Vuitton trainers have been totally transformed! Not sure how they’ve managed to conceal the scuffs so invisibly, but I’m super happy with the job. They really did go above and beyond to repair them so beautifully. Wouldn’t hesitate to recommend.

22 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, extremely impressed with the condition of my trainers. Box fresh and like new again. Would recommend whole heartedly and will be sending more to be cleaned.

16 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would not recommend this company to…

I would not recommend this company to my worst enemy the service has been horrendous they charged me £200 to fix my Jordans when I got them back tried to put them on and they fell apart

I then asked for compensation I.e refund of some sort I was told it doesn't work like that and they would need to see if they can rectify it, I sent shoes back was then told 7 days max for repair for inconvenience it's now been 10 days and they are now ignoring my messages

Don't know if I'll see my trainers again so take my advice and go elsewhere to top it off I've never dealt with a company with such poor customer service they will literally ignore your messages

13 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing worth Every penny I had a pair…

Amazing worth Every penny I had a pair of Lv trainers I stopped wearing them as they looked worn of sent them to Shoe lab got a brand new pair back . It amazing the work the do .if you do have designer shoes that gone dirty send it to shoe lab ❤️

16 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worse company I’ve had dealing with

Worse company I’ve had dealings with. If you’re reading this thinking of using them, go elsewhere. The clean up of my shoes was ok but everything else from the company was very poor. Overall took just under 2 months for the shoes to come back. Next to no contact from them even with me chasing on multiple platforms. There was a good few points where I just thought I’d been scammed and would never see the shoes again. Shocking service, would never go anywhere near again and would highly recommend anyone else to go elsewhere.

17 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

shoelab saved my uggs!

I thought my uggs were done for; badly marked and stained. Shoelab did a great job at saving them and they are in much better condition. Thanks so much.

15 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers do not use lost my trainers…

Scammers do not use lost my trainers and not doing anything about it still have my sons trainers and no responses very very poor service would not recommend at all lost £1000 pair of my shoes

1 de marzo de 2024
Opinión espontánea
Logotipo de Shoe Lab UK

Respuesta de Shoe Lab UK

Hi waqaas, We are deeply sorry about the loss of 1 trainer. As explained when you sent of the parcel it was in an unsecured bag. When we received your parcel it only had 1 shoe inside the parcel. We never received a pair of shoes from you only a single shoe.

Whilst i understand this is frustrating we just wanted to again inform you we didn't lose your shoes, they never arrived in adequate packaging. Unfortunately we cannot take responsibility for something that never arrived with us.

We did assist in an investigation for you but you couldn't provide any form of evidence to suggest you sent 2 shoes, you did have cctv you was going to send us to assist the investigation but you never sent this so we was unable to assist you further.

Valorada con 5 estrellas sobre 5

Shoe lab uk

Shoe lab uk, done a fantastic job in bringing my Gucci sliders back to life. Will defo be using them again.

Thanks guys 👍

28 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

White leather rock star Valentino’s…

Sent in my white leather Valentino’s that had quite a bit of wear and tear to be fair .. I did think I could just get away with a premium clean but they were past that. Darren sent pictures of them after the clean and we agreed they did need a repaint and fresh laces. They look amazing I’m very pleased I wanted a quick turnaround and received my trainers back in 7 days. Communication was good. I would use again

15 de febrero de 2024
Opinión espontánea

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