REM-Fit  Opiniones 

2890
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I've been emailing to get my mattress returned because it's not for me as it's too firm and as i have hip surgery penciled in the next few weeks and also having neuropathy the mattress caused pains an... Ver más

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Valorada con 5 estrellas sobre 5

We stayed at a friend’s house a while back and had one of the best nights of sleep we've had in years. When it came time to replace our own mattress—which wasn't super old, just not that comfortable—w... Ver más

Valorada con 5 estrellas sobre 5

Great experience. The mattress arrived on time and for an extra charge the old one was taken away, the new one unpacked and 6 hours later we slept on it. Great night's sleep. The Ortho 4000 is softer... Ver más

Valorada con 1 estrellas sobre 5

I cannot believe HOW BAD their customer service is! I originally ordered the REM-Fit 4000 in July. After it not being in stock we got an upgrade but the mattress wasn’t right for me, so after abou... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Colchonería
  2. también en la categoría
  3. Tienda de colchones

Sobre REM-Fit

Escrito por la empresa

REM-Fit is a leading UK mattress brand, trusted by thousands for delivering award-winning sleep solutions designed to support your health, comfort, and recovery. Our range of expertly engineered hybrid mattresses combines advanced cooling technologies, pressure-relieving memory foam, and supportive pocket springs to ensure optimal spinal alignment and a restful night’s sleep.

At REM-Fit, we believe great sleep shouldn’t be complicated. That’s why we offer fast, free delivery across the UK, a risk-free 100-night sleep trial, and a 15-year guarantee for complete peace of mind. Our commitment to customer satisfaction is reflected in our genuine mattress reviews, where UK customers share their experiences with REM-Fit’s product quality, comfort levels, and service.

Whether you’re upgrading your current bed or looking for a mattress to ease back pain, REM-Fit has the perfect option for every sleeper. Don’t just take our word for it - explore our Trustpilot reviews to see why so many customers rate REM-Fit as one of the best mattress companies in the UK.

Trust REM-Fit for mattress reviews you can believe in, from real UK customers. Sleep better, live better - with REM-Fit.

Award Winning Hybrid Mattresses

Escrito por la empresa


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(2890)

438 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great product and service.

Ordering was easy and the mattress was delivered within the window, with two people getting the mattress to the room of my choice. I also had lots of correspondence advising on what to expect and how to unpack and look after it. The mattress itself is very comfortable for both myself and my wife and definitely helps with my back pain.

16 de junio de 2026
Valorada con 5 estrellas sobre 5

Outstanding

For the price, these cannot be beaten. We bought a mattress and have been super satisfied with its quality and support. We have slept better, and no longer have aching backs. Highly recommended.
The delivery was super quick, and the communication was superb.

19 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wish I had read some of the reviews…Poor product, poor customer service.

Wish I had read some of the reviews here before purchasing. Bought two memory foam pillows, used for a few days and caused a back injury, contacted the company to complain and just got AI bot customer service and then got told they can't be returned because "I find them too firm". I didn't say I found them too firm, I said they caused a back injury. Will be escalating to Trading Standards as these products are not fit for purpose and the "customer service" is a bad joke.

15 de junio de 2026
Opinión espontánea
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Respuesta de REM-Fit

Dear Hamza,

We are sorry to hear that you have had a disappointing experience.

We take all customer feedback seriously, particularly where concerns about product performance and comfort are raised. We have reviewed our records but have been unable to identify your order from the information provided in your review.

To enable us to investigate this matter fully, we have sent a request asking for your order details. Please respond with your order number, name, and any other relevant information so that our customer care team can review your case and provide a detailed response.

We are committed to resolving customer concerns wherever possible and look forward to hearing from you.

Kind regards,

REM-Fit CS

Valorada con 5 estrellas sobre 5

Quick delivery and at far better price…

Quick delivery and at far better price than competitors offering the same products. This is the second mattress I've bought from REM-fit as the first was such good value for money. I spent double the amount on a Simba mattress 2 years ago and its nowhere near as good as this one. I would highly recommend them to anyone who wants a good night's sleep.

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Returning customer, best firm mattress

Returning customer. Got their Ortho 500 (the model is now improved and under new name) mattress in 2020, amazing sleep ever since. The team was great on a later stage with some post sales care. And I'm a returning customer now ordered for the spare room too. A huge advocate to the brand, the best firm mattress you will find. They also get rid of your old mattresses as / if needed

2 de marzo de 2026
Valorada con 5 estrellas sobre 5

Brilliant nights sleeping

I’d read reviews about the comfort of the REM-fit pillow. It lived up to its reputation. It’s given me the best night’s sleep ever. Family say I look so well. I wasn’t ill before, but now I’m truly rested. No more tossing and turning. Amazing. Thank you.

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

No more lumpy-bumpy pillows.

I have tried many different pillows & they end up being lumpy-bumpy which makes me grumpy in the morning! I can’t have feather pillows so I had to find something else.
This pillow is cooling, smooth & comfortable. It took me about a week to get used to it & I only need the one pillow now whereas I used to have 2. At first it does feel odd but give it a chance.

11 de junio de 2026
Valorada con 5 estrellas sobre 5

Well pleased

Initially brought REM-Fit 5000 Lux Elite Hybrid Mattress as it had good reviews and because of the 100 days return policy as I could return it after trying if it did not meet my needs. Also the site offered me a discount code which further recduced the price. But having tried it for little more than 2 months have decided to keep the mattress due to its good support and comfort level. After many years have been able to sleep on my back as all the previous mattresses I tried would give me lower back pain if I slept on my back the whole night. This mattress allows me to sleep comfortably on my back as well as side.

10 de junio de 2026
Valorada con 1 estrellas sobre 5

Dreadful Communication and Incorrect Statements regards Cancellation Rights

Absolutely awful company to deal with. Assume it is because of the AI nonsense responses.

I cancelled my order made on 29 May on 10 June, as they could not guarantee that delivery would be made by 12th June. Being on a blow-up mattress at our age - not the best - and we needed a guarantee it would be delivered. In light of all the complaints on here, with deliveries being promised and then not taking place, we couldn't afford to leave it any longer. Our new mattress arrives today from a company who could make the guarantee in 24 hours.

Having received 3 e-mails from REM-Fit on 10 June confirming that firstly, cancellation was an option, secondly, it had been made and then thirdly, that the refund was in progress from "Lisa", I get another one. This morning's response implies it is too late to cancel. Suggesting it was "made to order" and that I'd have to accept the delivery on the 12th. That delivery they strangely could not guarantee until I cancelled.
I've gone back and quoted my consumer rights and the fact that they confirmed, repeatedly, that the cancellation was in place and the refund was with the processing team. It is only bespoke orders that cannot be cancelled, not standard issue products.
Also, when the delivery was supposedly arranged, the e-mail states my contract is with Millbrook Beds Ltd. I've seen their Trustpilot reviews - I would never have ordered the mattress in the first place if I'd known they were making it.
Dreadful company. I will have to raise a dispute with my card provider if they do not refund the money. Including delivery.

10 de junio de 2026
Opinión espontánea
Logotipo de REM-Fit

Respuesta de REM-Fit

Dear Anne,

Thank you for your review. We are sorry that your experience did not meet your expectations.

Following a full review of your case, we have agreed to provide a full refund, which has now been processed.

We also apologise for the confusion caused by some of the communications you received. Unfortunately, an inaccurate response contributed to a situation that became more complicated than it should have been. We understand how frustrating this was, particularly when you were waiting for an important household purchase.

While we respect your decision to cancel, it is worth noting that your mattress would have been delivered within the delivery lead time stated at the time of purchase. Nevertheless, we recognise that confidence in the delivery process is important and we regret that we did not provide the reassurance you were looking for.

We would also like to clarify that REM-Fit mattresses are REM-Fit products designed to our own specifications. Whilst one of our mattress ranges is manufactured at a specialist UK factory operated by Millbrook, it is produced exclusively for REM-Fit and is not a Millbrook-branded mattress. We are investigating why the delivery communication referenced Millbrook, as this was not intended.

We appreciate your feedback and wish you all the best with your new mattress.

Kind regards,

REM-Fit CS

Valorada con 5 estrellas sobre 5

Fantastic products

Very easy to order online, great discount & free products with new mattress order. Arrived in a week, very easy to unpack, amazing quality comfortable mattress, pillows are great & mattress protector is perfect. Would highly recommended this company

22 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Felt nice to wake up with no aches and…

Felt nice to wake up with no aches and pains.
Length of mattress was short but I was told it will stretch out after several turning around but never filled the gap two months later still short four (4) centimetres. Customer support not responsive.

8 de junio de 2026
Valorada con 4 estrellas sobre 5

Delivery was quick

Delivery was quick. I used the pillow straightaway and found it much cooler than my normal pillow. I didn’t have to plump it up or keep turning it which meant a better sleep. I have found it slightly deep for my shortish neck .

7 de junio de 2026
Valorada con 5 estrellas sobre 5

Well impressed

Delivered on time
Two delivery drivers as stated which felivered mattress to chosen room which is good as its heavy
Matress usable after a few hours , really comfortable and well worth the money
Only had a few days but have noticed sleep quality us better
Was a bit sceptical at first due to low price
But glad i decided to give it a go

7 de junio de 2026
Valorada con 5 estrellas sobre 5

Seems better than the leading name

It's only been a few days but I'm really pleased with our purchase. Very comfortable and definitely adapts to the body. The features stated on the website are all correct. And great delivery and collection service too.

6 de junio de 2026
Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. Over a month after an agreed delivery date and I have nothing to show for it despite hundreds of pounds of investment. All I received was infuriating delay and stalling tactics but no actual plan to deliver. The refund process was the same. Never ever again.

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

No more sore neck

I ordered a pillow at a discount price. It's a memory foam one with a cooling effect. I have slept much better and no longer have a sore neck. I would recommend this product and was impressed by the swift execution of my order.

5 de junio de 2026

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