REM-Fit  Opiniones 

2890
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I've been emailing to get my mattress returned because it's not for me as it's too firm and as i have hip surgery penciled in the next few weeks and also having neuropathy the mattress caused pains an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We stayed at a friend’s house a while back and had one of the best nights of sleep we've had in years. When it came time to replace our own mattress—which wasn't super old, just not that comfortable—w... Ver más

Valorada con 5 estrellas sobre 5

Great experience. The mattress arrived on time and for an extra charge the old one was taken away, the new one unpacked and 6 hours later we slept on it. Great night's sleep. The Ortho 4000 is softer... Ver más

Valorada con 1 estrellas sobre 5

I cannot believe HOW BAD their customer service is! I originally ordered the REM-Fit 4000 in July. After it not being in stock we got an upgrade but the mattress wasn’t right for me, so after abou... Ver más

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Información sobre la empresa

  1. Colchonería
  2. también en la categoría
  3. Tienda de colchones

Sobre REM-Fit

Escrito por la empresa

REM-Fit is a leading UK mattress brand, trusted by thousands for delivering award-winning sleep solutions designed to support your health, comfort, and recovery. Our range of expertly engineered hybrid mattresses combines advanced cooling technologies, pressure-relieving memory foam, and supportive pocket springs to ensure optimal spinal alignment and a restful night’s sleep.

At REM-Fit, we believe great sleep shouldn’t be complicated. That’s why we offer fast, free delivery across the UK, a risk-free 100-night sleep trial, and a 15-year guarantee for complete peace of mind. Our commitment to customer satisfaction is reflected in our genuine mattress reviews, where UK customers share their experiences with REM-Fit’s product quality, comfort levels, and service.

Whether you’re upgrading your current bed or looking for a mattress to ease back pain, REM-Fit has the perfect option for every sleeper. Don’t just take our word for it - explore our Trustpilot reviews to see why so many customers rate REM-Fit as one of the best mattress companies in the UK.

Trust REM-Fit for mattress reviews you can believe in, from real UK customers. Sleep better, live better - with REM-Fit.

Award Winning Hybrid Mattresses

Escrito por la empresa


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(2890)

438 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A Very Happy Customer

Searched and searched for a new mattress decided to go with these and would highly reccomend! So comfy! We have just ordered the gel pillows to finish it off and my oh my what a difference!!! Love my bedtime & pillows! :)

1 de junio de 2026
Valorada con 5 estrellas sobre 5

Great pillows and helpful customer service

I was looking for thick, supportive pillows which did not collapse after each sleep. I was recommended the brand and found exactly what I was looking for. Also when I ordered there was a bank holiday sale which knocked a good, extra amount off. Delivery didn't come when expected however REM-Fit customer service was very helpful when the courier company wasn't any help. I've had no neck or back pain since switching. The pillows are great quality – thick, comfortable, supportive and don't collapse.

2 de junio de 2026
Valorada con 5 estrellas sobre 5

Purchased Rem-Fit 4000 Ortho mattress

I recently bought a Rem-Fit 4000 Ortho mattress and the whole process from purchase to delivery was seamless. It's early days but so far I find the mattress to be great quality and supportive and very comfortable. I have certainly noticed a dramatic improvement in my sleep and feel fat more rested the next morning. I would highly recommend Rem-Fit, and their Ortho mattress, if you're looking for a high quality firm hybrid mattress.

2 de junio de 2026
Valorada con 1 estrellas sobre 5

Mattress still not delivered after…

Mattress still not delivered after repeated failed visits

I ordered a mattress from REM-Fit and paid through DivideBuy. The mattress has still not been delivered.

The delivery/collection team has attended multiple times to remove my old mattress, but they have not brought the replacement mattress. On the first occasion, only the free pillows arrived. I have now had to book time off work again and I am still left without the mattress I paid for.

This is extremely poor service and I am now seriously concerned about the order. I do not want my existing mattress removed unless the new mattress is physically delivered at the same time.

I want REM-Fit to either provide a confirmed, guaranteed delivery date immediately or cancel the order and refund me in full. I will also be raising this with DivideBuy as a disputed finance agreement if this is not resolved.

23 de mayo de 2026
Opinión espontánea
Logotipo de REM-Fit

Respuesta de REM-Fit

Hi Jordan,

We're very sorry to read about your experience and understand how frustrating this situation must be, particularly after having to arrange time off work on multiple occasions.

This is certainly not the level of service we aim to provide, and we'd like the opportunity to investigate what has happened with your order and work towards a resolution as quickly as possible.

Unfortunately, we're unable to locate your order from the information provided in your review. We have sent you a request via Trustpilot for your order details. Please respond with the requested information so that our customer service team can review your case and assist you directly.

Once we receive your details, we will investigate the delivery issues and provide an update as soon as possible.

Kind regards,

REM-Fit CS

Valorada con 5 estrellas sobre 5

Upgrading previous memory form…

Upgrading previous memory form mattress.
Found the remfit to be comfortable and relaxing and having a much better all round sleep and experience. Delivery was perfect and they put the mattress exactly where required.

19 de mayo de 2026
Valorada con 2 estrellas sobre 5

Aftersales Commitment

Can't fault the new mattress. But aftersales to collect my old mattress fell down massively. New mattress delivered by DX Freight but was told no room on van to collect my old mattress. Communications to rem-fit is only by email and response was lacking any real commitment to find a solution. Ended up getting a refund for old mattress collection service which was ordered along with the new mattress and going elsewhere.

5 de mayo de 2026
Opinión espontánea
Logotipo de REM-Fit

Respuesta de REM-Fit

Dear Neil,

We’re very sorry to hear about your experience with the mattress collection service. While we’re delighted that you’re happy with your new mattress, we completely understand your frustration regarding the failed collection and the lack of clear communication afterwards.

Unfortunately, on rare occasions, collection space can be affected by courier capacity, but we appreciate this should have been handled far better from our side with a more proactive response and clearer updates. That’s certainly not the level of aftersales service we aim to provide.

We do appreciate your feedback, as it helps us improve both our courier coordination and customer communication going forward. Thank you again for your order, and we’re sorry we let you down on this part of the experience.

Kind regards,

REM-Fit CS

Valorada con 5 estrellas sobre 5

Excellent service and product.

We had a few problems adjusting to our new mattress at first. ( I found it comfortable but my husband had some issues with it ).
So we initially discussed returning it to Remfit within the 100 days trial period.
Throughout all communication with the company they have been polite, prompt and helpful. Especially their customer service department..
Everything has been resolved and we're trying the mattress for a little longer with a partial refund.
The Remfit products and offers are very good and the service exemplary.
As an elderly couple who find chat bots not at all useful; it has also been amazing to deal with real human beings!
Thank you Remfit.

21 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great mattress, unbelievable value

Great mattress, unbelievable value compared to many brands .Really supportive and gives a great night's sleep.
Excellent service too, plenty of updates regarding delivery and the delivery guys were brilliant, took shoes off and were there at the time quoted.
Using the mattress selector tool makes sure you get the right mattress for you.

18 de mayo de 2026
Valorada con 4 estrellas sobre 5

I have brought 2 mattresses from REM .

I have brought 2 mattresses from REM .
First one for me and really happy with the quality and the comfort and support I got from this mattress having previous back surgery and now being retired comfort is number one. There was a bit of an issue with delivery but REM sorted it and the rest of my order followed the following week fortunately the mattress came first so I was able to make the bed up. The second mattress was for my daughter who lives in her own home because she was suffering with a terrible bad back so I said I would treat her too a new mattress so she gets a good night sleep and doesn’t wake up in excruciating pain. Unfortunately this time the mattress topper and protector came first but no mattress and after another week I emailed and was told it had gone missing. The annoying thing was we had gone to the tip with my daughter‘s old mattress. So again, REM did sort a mattress and arrange delivery as soon as possible. I would’ve loved to have given five stars but they just need to sort out the delivery issue. I did ask the delivery guys why they would come all the way with Just a mattress protector in a big van with two delivery guys , they said they have to keep the warehouse empty so they have no choice. If they could just deliver it altogether on the delivery day arranged that would be the perfect solution. Would I buy from this company again ? YES because I can’t take away from the fact that this is by far the best mattresse I’ve ever had and just to let you know I am 66 years old so I’ve had a few in my lifetime .

13 de mayo de 2026

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