SilentnightOpiniones 

8741
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I recently bought a cool pad that didn't live up to its claims so tried to reach out to silent night with no response, So I put a review on regarding my experience and silent night got intouch with... Ver más

Valorada con 2 estrellas sobre 5

My wife and I have always had silent for 53 years of our marriage ,we had to replace it 4 years ago within the year it needed replacing just gone lumpy and saggy ,they would only replace if we bought... Ver más

Valorada con 5 estrellas sobre 5

We wanted a mattress topper they wouldn't break the bank - and this hit the mark. Ordering was straightforward and delivery was as detailed at the time of ordering . We have been sleeping on the top... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went on line and selected what we wanted, then went to the part to make sure we selected the right mattress. Which when going through the process pinpointed the mattresses best suited to us, which gav... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Colchonería
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Tienda de muebles para dormitorio

Sobre Silentnight

Escrito por la empresa

Shop our winter bedding
winter bedding
just sleep®
assembly guides
guarantees
contact us

Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.

Silentnight's Customer Guarantee

Silentnight's Customer Guarantee

We work hard to ensure all our customers receive the highest levels of quality and support. Honesty and integrity lie at the very core of everything we do here at Silentnight. The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.

Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

9 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(8741)

1019 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Hi all,

Hi all,
It came on time and it fits perfectly the nice deep filled pockets it is very comfortable to sleep on too.
Thank you.

26 de mayo de 2026
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Respuesta de Silentnight

We're so glad to hear your item arrived promptly and fits perfectly! We appreciate your kind words about its comfort.

Kind regards, Sam Silentnight Brands

Valorada con 3 estrellas sobre 5

Evri is a terrible company for delivery

Evri is a terrible company for delivery

26 de mayo de 2026
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Respuesta de Silentnight

We're sorry to hear of any issue with a recent bedding order. I'll have the CX team reach out to you directly to see what we can do to help.

Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

My mattress came on time

My mattress came on time, I was well informed as to where the delivery was at all times. The staff were polite and respectful of my property. The mattress is so comfortable . Great service.

25 de mayo de 2026
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Respuesta de Silentnight

We're so pleased to hear your mattress arrived on time and that you were kept informed. Thank you for your positive feedback Jane.

Sarah at Silentnight Brands

Valorada con 2 estrellas sobre 5

The pillow was really comfortable for…

The pillow was really comfortable for about a week and then lost its shape and comfinesss. I am now getting neck pain from it.

25 de mayo de 2026
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Respuesta de Silentnight

We're sorry to hear this Vicki, if you feel there is an issue with the pillows please do reach out to us as these do come with a guarantee.

Kind regards, Sarah at Silentnight Brands

Valorada con 1 estrellas sobre 5

Despite an email sent a week ago about…

Despite an email sent a week ago about an item purchased 29th May, which should have taken 2-3 working days for delivery, I am still waiting for the item to be delivered .

24 de mayo de 2026
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Respuesta de Silentnight

We sorry to hear this William, we'll have the CX team reach out to you directly with the EVRI delivery info and confirmation.

Kind regards

Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

All excellent

All excellent. Website easy to navigate.

24 de mayo de 2026
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Respuesta de Silentnight

We're happy to hear you found our website easy to navigate. Thank you for your kind words!
Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

Lovely cooling throw

Lovely cooling throw, nice quality and a great price

24 de mayo de 2026
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Respuesta de Silentnight

We're so glad you love the cooling throw! We appreciate your kind words.

Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

Marvellous

The delivery guys arrived when expected, brought up the new mattress and took away the old one.
Lovely.
The mattress is firm and comfortable.
Marvellous.

24 de mayo de 2026
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Respuesta de Silentnight

We are so pleased to hear about your positive delivery experience and that you are enjoying your new mattress. Thank you for your wonderful feedback Victoria.

Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

​Great investment—still comfortable after a year!

​I bought two of these Silentnight Airmax 1000 mattress toppers 12 months ago—one double and one single—to add to our existing spring mattresses.
​It has made a massive difference to our sleep quality without the massive expense of replacing the entire mattress. As a heavier person, I was worried it might flatten out over time, but a year later, it is still holding up incredibly well. It remains just as comfortable and supportive as the day I bought it, with absolutely no issues.
​If you want to upgrade your current mattress without breaking the bank, I highly recommend this topper!

22 de junio de 2025
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Respuesta de Silentnight

We are so pleased to hear that the Airmax 1000 mattress toppers have made such a significant and lasting difference to your sleep quality. It's wonderful to know they continue to provide comfort and support. Thank you for your fantastic recommendation!

Sarah at Silentnight Brands

Valorada con 1 estrellas sobre 5

Try delivering

Try delivering

23 de mayo de 2026
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Respuesta de Silentnight

EVRI have your delivery showing as complete, I'm sorry if this is not the case and will have the CX team reach out to you directly to advise further.

Sarah at Silentnight Brands

Valorada con 3 estrellas sobre 5

The reason for the 3 star is solely…

The reason for the 3 star is solely down to the fact that when the mattress came it of course wrapped in plastic but it had clearly been opened at some point (who knows when) and re taped with big brown tape sealing it back up. I of course thought there is a chance this could have restocked and used as that should t r the case. I kept the mattress because I needed it but I’m not impressed at the cost and this being delivered this way it’s not acceptable!

15 de mayo de 2026
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Respuesta de Silentnight

We appreciate you sharing your concerns regarding the mattress packaging. We understand your disappointment with its condition upon arrival, and I've noted this to raise with the couriers. This is not how we expect a new mattress to be delivered.

Kind regards, Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

The Silentnight 3000 Ultra Gel Box Top ✨✨

The Silentnight 3000 Ultra Gel Box Top is genuinely amazing and 100% worth the cost.

It’s supportive without being rock hard – my back doesn’t ache in the morning anymore. The “ultra gel” actually stays cool through the night, which is a godsend for hot sleepers. The box top gives it that proper hotel-bed bounce without feeling sinky. First night I slept 9 hours straight, which hasn’t happened since my 20s.

Build quality feels premium. No weird chemical smell when it came out the box either. Worth the price

10 de junio de 2026
Opinión espontánea
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Respuesta de Silentnight

We are so pleased to hear how much you are enjoying your Silentnight 3000 Ultra Gel Box Top! It's wonderful to know it's providing such comfort and support, leading to restful nights. We truly appreciate your fantastic feedback Lesley,

Sam at Silentnight Brands

Valorada con 5 estrellas sobre 5

The mattress topper arrived and it was…

The mattress topper arrived and it was better than I expected. The only problem is that I do not want to get out of bed!!

15 de mayo de 2026
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Respuesta de Silentnight

We're so happy our mattress topper exceeded your expectations! We understand it's hard to leave such comfort. Thank you for your kind words Jeni.

Sam at Silentnight Brands

Valorada con 5 estrellas sobre 5

Brilliant mattress .

Brilliant mattress .. very comfortable … love it

22 de mayo de 2026
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Respuesta de Silentnight

We're happy you find our mattress comfortable. Thank you for your positive feedback Susan

Sam, Silentnight Brands

Valorada con 3 estrellas sobre 5

Still waiting on my dog bed ordered on…

Still waiting on my dog bed ordered on 28th May, no response from customer service to date and no other way of getting in touch. Am hoping someone in Silentnight CS is here looking at these reviews and can tell me where my order is?

After posting this review CS got in touch and I had my dog bed delivered today. Bed is fine and dog is happy.
Not sure why the long delay though and still think I would have been waiting for it had I not posted on Trustpilot, but thanks for sorting.

28 de mayo de 2026
Opinión espontánea
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Respuesta de Silentnight

We are very sorry to hear about the delay with your dog bed order and the lack of response. We are actively looking into this for you.

Sam at Silentnight Brands

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, super deal with free pillow. Fast and helpful date of delivery. Kept up to date on the time of delivery. They quickly delivered and unpacked the new mattress. Removed my son's old mattress diligently. My son loves his new mattress, comfy and lifting was his words. Thanks again

14 de mayo de 2026
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Respuesta de Silentnight

We're so pleased to hear about your positive experience with our customer service and delivery Angela. It's wonderful that your son is enjoying his new mattress! Thank you for sharing your feedback.

Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

Delivery information ideal.

Delivery information ideal.
Delivery crew very helpful.
Mattress very comfortable.

20 de mayo de 2026
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Respuesta de Silentnight

We're so pleased to hear this Kirsteen. We're glad you find your mattress comfortable!

All the best, Sarah at Silentnight Brands

Valorada con 5 estrellas sobre 5

Quality product.

Quality product.
This is the best mattress I’ve ever owned.

19 de mayo de 2026
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Respuesta de Silentnight

We are so pleased to hear you love your new mattress Anthony. Your feedback means a lot to us.

All the best, Sam at Silentnight Brands

Valorada con 1 estrellas sobre 5

I really can't give a true review as I…

I really can't give a true review as I am still awaiting delivery of my dog bed.!! Where is it?

19 de mayo de 2026
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Respuesta de Silentnight

We are very sorry to hear your dog bed has not arrived. We will look into this immediately and get back to you directly.

Kind regards, Sam at Silentnight Brands

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