Evri lost my parcel. I contacted Silentnight twice, a few days after it stopped having tracking information and again over a week after it was due, and both times got no response. I opened a dispute w... Ver más
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Consulta las opiniones de los clientes
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Ver más
La empresa ha respondido
Searched internet for cooling mat to help sleep in U.K. heatwave and to help my lymphoedema. I trusted Silentnight as I have had other products from them that have been good and reliable.The cooling... Ver más
On behalf of Mrs D Fyles, Whilst we did have to return the mattress, I have to comment on the exceptional customer service. From the first email, responses were prompt, polite, professional with full... Ver más
Información sobre la empresa
Sobre Silentnight
Escrito por la empresa
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Información de contacto
Long Ing Business Park, BB18 6BJ, Barnoldswick, Reino Unido
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Muy bueno
9 mil opiniones
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great customer service
I had to return my electric under blanket, which I had 2 winters due to a faulty switch and was under guarantee. The customer service was amazing, within a few days they had sent me a new replacement blanket. Thoroughly recommend this company and their brilliant customer support. Thank you.
3 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're happy to hear that our customer service was able to provide you with a swift resolution and a replacement blanket. We appreciate your recommendation and thank you for your positive feedback! Kind regards Sam, Silentnight Brands
Ordering and delivery went well
Ordering and delivery went well. Had the bed about 3 weeks and can already feel a dip. Was it worth the money...
18 de marzo de 2026
Respuesta de Silentnight
We appreciate your feedback and time. We're sorry to hear about the dip you're experiencing. Please be sure to follow the care guidelines and to rotate your mattress weekly for the first few weeks, this helps the fillings to relax and settle. Kind regards Sam, Silentnight Brands
Respuesta de Silentnight
We're happy to hear that you enjoyed your Throw purchase, and we appreciate your intention to buy from us again. All the best Sam at Silentnight Brands
Pillows from Tesco
Amazing pillows. I use these in my airbnb where I get asked often where I get the pillows from as they have had an amazing sleep. They are always amazed when I tell them they are silent night and available in tesco
6 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're happy to hear that your guests are having amazing sleep experiences with our pillows! It's great to know. Thank you for sharing this positive feedback Jason, all the best Sam, Silentnight Brands
Great service and great duvet covers 😊
10 de marzo de 2026
Respuesta de Silentnight
We're happy you had a great experience with us Barbara. Thank you for sharing your positive feedback with us. Kind regards Jayne at Silentnight Brands
all good no problems fast delivery
11 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you had a good experience with your pillow order. Thank you for your positive feedback! Kind regards Jayne, at Silentnight Brands
Bought a weighted blanket
Bought a weighted blanket. Good quality, weighted with glass beads - I am sleeping well for the first time in decades. I was a little cynical when I made the purchase, but now I recommend the blanket to everyone.
11 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that our weighted blanket has helped you sleep better. It's great to know that you are sharing your experience and recommending our product! Thanks Liz, all the best Jayne, Silentnight Brands
It was delivered.
Delivery to Northern Ireland is an extremely complicated and drawn-out affair. After a rocky start and ignored support requests the mattress arrived.
30 March: Order confirmed + payment taken.
6 April: Expected delivery date
10 April: Promised delivery on 13 April
13 April: Promised delivery on 16 April
16 April: Mattress arrived
Days taken off work: 3
6 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're extremely sorry for the delay and the lack of contact Kay. I've forwarded your feedback to our CX team who'll be in touch directly asap to advise further. Kind regards Jayne, Silentnight Brands
Tried to make a claim on a mattress as…
Tried to make a claim on a mattress as it has dipped within 6 months considering it’s a firm mattress.
Claim was denied and warrantee voided as I keep my mattress on the floor as my 1 year old co-sleeps with us and prevents him falling off an actual bed.
Ridiculous reason to be voided.
5 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're sorry to hear your claim was denied Craig, unfortunately the terms & conditions of your guarantee does state the mattress must be used on a suitable base. Failure to do so can invalidate your guarantee as the mattress isn't being used as intended. We've noted your comments and will forward these to the warranty team. Best regards Sarah at Silentnight Brands
Easy to use website and great product
Easy to use website and great product. Fast and careful delivery.
14 de marzo de 2026
Respuesta de Silentnight
We appreciate you letting us know about your recent bedding order experience. We're happy you found the website easy to use and that you love the protector. Kind regards Sarah at Silentnight Brands
Item never showed up and Silent Night…
Item never showed up and Silent Night never bothered to update me about my order. After I emailed Silent Night about it they ignored me and kept spamming me with emails asking how my sleep was. I had to contact them multiple times just to get a response and then was finally issued a refund weeks later. Do not buy from silent night as they send items through Evri and do not care
7 de marzo de 2026
Respuesta de Silentnight
We regret that your order did not arrive Nathan and that we were made aware of the issue. As soon as we were informed, a full refund was raised for you. We'll review your experience to investigate with the couriers. Kind regards Sarah at Silentnight Brands
Respuesta de Silentnight
We're happy to hear that our blanket works well for you. We appreciate you taking the time to share your positive experience John, all the best Sarah at Silentnight Brands
Snuggly duvet
Lovely, snuggly duvet that holds its shape well and doesn’t bunch up in the duvet cover.
Highly recommend.
13 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you find our duvet lovely and snuggly! Thank you for your recommendation Karen, all the best Sarah at Silentnight Brands
Comfortabe bed and delivered on time with good tracking
Delivered and assembled on time with good tracking information. Bed well made and comfortable - we went for a good firm divan bed and mattress to last with 4 drawers which cost a bit more but worth it for the quality and hopefuly longer lasting. NHS Blue light card also provide discounts sometimes
10 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you received your bed on time and assembly went smoothly. It's great to know you find the divan bed and mattress comfortable and well-made, we appreciate your feedback. Kind regards Sarah at Silentnight Brands
Recycling old mattress is much appreciated
Quality of mattress is exactly as described and after a few nights sleeping on it I can say it is very comfortable. Glad I decided on medium/firm and not firm as it is just right for me. Ordering online was easy and straightforward. I did follow up with a phone call and the staff were very friendly and reassuring with regard to the actual delivery.
12 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that the mattress quality met your expectations and you find it comfortable. Thanks for your positive feedback Gill, all the best Sarah at Silentnight Brands
Respuesta de Silentnight
We are so happy the ordering was straightforward, and it arrived quickly. Thank you for your positive feedback John; we appreciate it. Kind regards Sarah at Silentnight Brands
Unfriendly delivery personnel and…
Unfriendly delivery personnel and removing the mattress packaging seemed too much to ask.
30 de marzo de 2026
Respuesta de Silentnight
We sorry that our delivery partner didn't meet expectations. I've noted your comments and we will address the team's attitude and service concerns you raised. Thanks for your feedback. Kind regards Sarah at Silentnight Brands
An excellent topper which has made our…
An excellent topper which has made our very firm mattress much more comfortable.
11 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that our topper has improved the comfort of your mattress! Thank you for letting us know about your positive experience David, all the best Sarah at Silentnight Brands
Prompt dispatch & delivery
Prompt dispatch & delivery, very competitive price, and excellent product.
10 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you received your pillow order quickly and are pleased with both the product and price. Thank you. Kind regards Sarah at Silentnight Brands
Excellent service
Very easy online purchase and amazingly quick delivery. The recycle service, which took away a large, heavy mattress, was essential for us and went very smoothly. Wouldn't hesitate to use Silentnight again.
11 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you found our online purchase process easy and the delivery quick, that's great. Thank you for your positive feedback! All the best Sarah at Silentnight Brands
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