I recently bought a cool pad that didn't live up to its claims so tried to reach out to silent night with no response, So I put a review on regarding my experience and silent night got intouch with... Ver más
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Consulta las opiniones de los clientes
My wife and I have always had silent for 53 years of our marriage ,we had to replace it 4 years ago within the year it needed replacing just gone lumpy and saggy ,they would only replace if we bought... Ver más
La empresa ha respondido
We wanted a mattress topper they wouldn't break the bank - and this hit the mark. Ordering was straightforward and delivery was as detailed at the time of ordering . We have been sleeping on the top... Ver más
La empresa ha respondido
Love our mattress, delivery went smooth and both me and partner having the best nights sleep since! Recommend the ultra gel pocket 2000 for sure!
La empresa ha respondido
Información sobre la empresa
Sobre Silentnight
Escrito por la empresa
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Información de contacto
Long Ing Business Park, BB18 6BJ, Barnoldswick, Reino Unido
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Muy bueno
9 mil opiniones
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Respuesta de Silentnight
We are so happy that you consider it a great product and that it arrived quickly. Thank you for your positive feedback.
Kind regards
Joel, Silentnight Brands
I have to say it's very comfortable but…
I have to say it's very comfortable but the smell is overwhelming.£1,600
And I'm not impressed the smell is overwhelming write through the house even my skin smells what's going on apparently it's a fire retardant spray never again absolutely appalling
19 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We appreciate your feedback and are sorry to hear about an overwhelming smell. We've asked for more details so we can get back to you directly.
Kind regards
Joel, Silentnight Brands
Still not received bed
20 de marzo de 2026
Respuesta de Silentnight
We're so sorry your bed hasn't arrived. You're postcode area has an extended lead time, with a 3rd party courier. We'll have the CX team chase this up for you and they'll get back to you directly with an update.
Kind regards
Joel,
Silentnight Brands
Best product I have ever purchased
Best product I have ever purchased. The bedding is soft and quality
20 de marzo de 2026
Respuesta de Silentnight
We're so happy to hear that you consider our bedding the best you've ever purchased! We appreciate your feedback on the softness and quality. It means a lot.
All the best, Sarah at Silentnight Brands
Avoid Silentnight Memory Comfort
Got a Silentnight Memory Comfort Mattress. Hard as sin and horribly uncomfortable for 2 weeks, passable for 2 more weeks, and now it's dipping.
I wanted a straight replacement for my older Silentnight Memory mattress, which was 2.5cm thinner, comfortable, and didn't dip for years and years.
17 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're sorry to hear this Peter, we've asked for more details so we can reach out to you directly and be able to help.
Kind regards
Sarah, Silentnight Brands
I recently had a double divan and…
I recently had a double divan and double mattress delivered by silentnight which was absolutely outstanding . I am well impressed with it . It is made very well . Very good high quality
28 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you're impressed with the quality and construction of your new double divan and mattress. Thank you for sharing your outstanding experience with us!
Claire
Silentnight Brands
Quick delivery time
Quick delivery time.
Removed old mattress without charge.
Very comfortable bed.
23 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you received your comfortable bed quickly and that you appreciated our mattress removal service. Thank you for your positive feedback!
Claire
Silentnight Brands
Very easy shopping experience on the…
Very easy shopping experience on the site. The duvet was as advertised and comfy. Really hotel style. Would buy again and also recommend to others
22 de marzo de 2026
Respuesta de Silentnight
We appreciate you sharing your feedback. We are so glad that you found our site easy to use and that you are enjoying the duvet. Thanks for the recommendation! Kind regards Sarah at Silentnight Brands
great customer service
I had to return my electric under blanket, which I had 2 winters due to a faulty switch and was under guarantee. The customer service was amazing, within a few days they had sent me a new replacement blanket. Thoroughly recommend this company and their brilliant customer support. Thank you.
3 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're happy to hear that our customer service was able to provide you with a swift resolution and a replacement blanket. We appreciate your recommendation and thank you for your positive feedback! Kind regards Sam, Silentnight Brands
Ordering and delivery went well
Ordering and delivery went well. Had the bed about 3 weeks and can already feel a dip. Was it worth the money...
18 de marzo de 2026
Respuesta de Silentnight
We appreciate your feedback and time. We're sorry to hear about the dip you're experiencing. Please be sure to follow the care guidelines and to rotate your mattress weekly for the first few weeks, this helps the fillings to relax and settle. Kind regards Sam, Silentnight Brands
Respuesta de Silentnight
We're happy to hear that you enjoyed your Throw purchase, and we appreciate your intention to buy from us again. All the best Sam at Silentnight Brands
Pillows from Tesco
Amazing pillows. I use these in my airbnb where I get asked often where I get the pillows from as they have had an amazing sleep. They are always amazed when I tell them they are silent night and available in tesco
6 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're happy to hear that your guests are having amazing sleep experiences with our pillows! It's great to know. Thank you for sharing this positive feedback Jason, all the best Sam, Silentnight Brands
Great service and great duvet covers 😊
10 de marzo de 2026
Respuesta de Silentnight
We're happy you had a great experience with us Barbara. Thank you for sharing your positive feedback with us. Kind regards Jayne at Silentnight Brands
all good no problems fast delivery
11 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that you had a good experience with your pillow order. Thank you for your positive feedback! Kind regards Jayne, at Silentnight Brands
Bought a weighted blanket
Bought a weighted blanket. Good quality, weighted with glass beads - I am sleeping well for the first time in decades. I was a little cynical when I made the purchase, but now I recommend the blanket to everyone.
11 de marzo de 2026
Respuesta de Silentnight
We're happy to hear that our weighted blanket has helped you sleep better. It's great to know that you are sharing your experience and recommending our product! Thanks Liz, all the best Jayne, Silentnight Brands
It was delivered.
Delivery to Northern Ireland is an extremely complicated and drawn-out affair. After a rocky start and ignored support requests the mattress arrived.
30 March: Order confirmed + payment taken.
6 April: Expected delivery date
10 April: Promised delivery on 13 April
13 April: Promised delivery on 16 April
16 April: Mattress arrived
Days taken off work: 3
6 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're extremely sorry for the delay and the lack of contact Kay. I've forwarded your feedback to our CX team who'll be in touch directly asap to advise further. Kind regards Jayne, Silentnight Brands
Tried to make a claim on a mattress as…
Tried to make a claim on a mattress as it has dipped within 6 months considering it’s a firm mattress.
Claim was denied and warrantee voided as I keep my mattress on the floor as my 1 year old co-sleeps with us and prevents him falling off an actual bed.
Ridiculous reason to be voided.
5 de abril de 2026
Opinión espontánea
Respuesta de Silentnight
We're sorry to hear your claim was denied Craig, unfortunately the terms & conditions of your guarantee does state the mattress must be used on a suitable base. Failure to do so can invalidate your guarantee as the mattress isn't being used as intended. We've noted your comments and will forward these to the warranty team. Best regards Sarah at Silentnight Brands
Easy to use website and great product
Easy to use website and great product. Fast and careful delivery.
14 de marzo de 2026
Respuesta de Silentnight
We appreciate you letting us know about your recent bedding order experience. We're happy you found the website easy to use and that you love the protector. Kind regards Sarah at Silentnight Brands
Item never showed up and Silent Night…
Item never showed up and Silent Night never bothered to update me about my order. After I emailed Silent Night about it they ignored me and kept spamming me with emails asking how my sleep was. I had to contact them multiple times just to get a response and then was finally issued a refund weeks later. Do not buy from silent night as they send items through Evri and do not care
7 de marzo de 2026
Respuesta de Silentnight
We regret that your order did not arrive Nathan and that we were made aware of the issue. As soon as we were informed, a full refund was raised for you. We'll review your experience to investigate with the couriers. Kind regards Sarah at Silentnight Brands
Respuesta de Silentnight
We're happy to hear that our blanket works well for you. We appreciate you taking the time to share your positive experience John, all the best Sarah at Silentnight Brands
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