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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered an item from Sports HQ. They took the money but didn't despatch it to DX couriers. There's no way to contact them - phone engaged, don't respond to email or webchat. SCAMMERS

Valorada con 1 estrellas sobre 5

Had a treadmill delivered model F2800 assembled it and it is very noisy when operating phone number01527598388 permanently busy e mail doesn’t come up or work Bought through Amazon so will try and r... Ver más

Valorada con 5 estrellas sobre 5

Excellent service quick delivery. I actually ordered the wrong golf clubs - left handed - totally my fault as they were advertised stating left handed clubs. Anyway no problem to return the tool care... Ver más

Valorada con 1 estrellas sobre 5

Do not use this company !!!! Order never arrived can't make contact with them they never answer phone never reply to emails or voice mails, just take your money couriers dx secure said never got a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Selling a huge range of products for home, garden, sports and leisure and much much more at the UK's lowest prices


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

449 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(449)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Wish I'd read the reviews before…

Wish I'd read the reviews before ordering.

Order confirmed by Sport HQ and email advising order complete from Jason Lawrence @ Shop247.

Paid for next day delivery and item arrived 11 days after order placed by then it was too late (golf travel bag). They have responded to my first email asking them to cancel my order and conveniently they responded on the day DX were due to deliver with the following:-

I apologise that your item did not get to you on time.

We have requested the item be returned to us however it is out for delivery today so this may not be possible.

No contact number to follow up or advise on how to return!

Have sent another email yesterday regarding returning the item and receiving a full refund included next day delivery charge. Have called 3 times this morning, all logged, and after a few messages telling me how busy they are and that I'm in a queue it disconnects. Left voicemail but not holding our much hope of a call back after reading the reviews.

I agree - DO NOT ORDER FROM EITHER OF THESE COMPANIES. I would normally check returns policy etc, pre ordering but a lapse on this occasion. Lesson learned.

Will update if I have a satisfactory outcome.

22 de mayo de 2023
Opinión espontánea
Logotipo de Shop247

Respuesta de Shop247

Hi Lorna, please accept our sincere apologies, this will be reviewed by senior management, and we’ll get back in touch soon.

Valorada con 1 estrellas sobre 5

Received confirmation of order 98100750…but no parcel.

Received confirmation of order 98100750 made through Ram Golf uk on 3.5.23 being sent to the delivery company. However the DX tracking page says item not received. The telephone number does not work so sent email after a week to be told it would be chased up. Sent another email 3 days later chasing and was told they’d moved into a new warehouse and this was reason for the delay. I’ve asked them to cancel my order and refund my money as I have no confidence in them but no response. This company is a scam or either they are just a really terrible terrible company. Do not go near them.

3 de mayo de 2023
Opinión espontánea
Logotipo de Shop247

Respuesta de Shop247

Hi John, please accept our sincere apologies, this will be reviewed by senior management, and we’ll get back in touch soon.

Valorada con 1 estrellas sobre 5

Don't send orders

Ordered over a week ago and the courier still has not received the package. Ordered from ram golf but invoice is a company called sports brands from an email of shop247. Tried emailing with no response and number on website doesn't work. If you can confirm this has been sent with updated tracking I will remove this review but there's no other way to get through to you.

Order number 98100745. Ram golf stand bag

2 de mayo de 2023
Opinión espontánea
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Respuesta de Shop247

Hey Kym, we see you updated your order number, and thanks for sharing. Please accept our sincere apologies, this will be reviewed by senior management, and we’ll get back in touch soon.

Valorada con 5 estrellas sobre 5

Great Product

Good communication
Great Product
Quick Delivery

16 de abril de 2023
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Respuesta de Shop247

Thank you so much for this review, B.B! We really appreciate you being a customer. We’re here for you anytime.

Valorada con 1 estrellas sobre 5

Do not use this company !!!!

Do not use this company !!!!
Order never arrived can't make contact with them they never answer phone never reply to emails or voice mails, just take your money couriers dx secure said never got a parcel for me yet they say it was dispatched. I will be chasing them up till I get goods or refund. Never never never use this company they just rip you off con merchants.

24 de abril de 2023
Opinión espontánea
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Respuesta de Shop247

Hi Gary, I'm sorry for the delay. Obviously we didn't make up that tracking number, we fulfilled it our end but don't see any scans on the tracking either - it can happen, if the package gets lost, or the label gets damaged or isn't applied properly. We'll arrange a refund for you immediately.

Valorada con 1 estrellas sobre 5

Worst service ever

I paid for the goods on 24/3/23 and delivery was promised by DX but over a week later still nothing. DX say they have not received the goods, no response from telephone to Shop247 and no reply to my email chasing this up.

24 de marzo de 2023
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Respuesta de Shop247

Thank you for letting us know about this,Nev! It will be reviewed by senior management, we’ll get back in touch soon.

Valorada con 5 estrellas sobre 5

Wonderful Service

I can't begin to tell you how good this company are!!
Ordered a pair of golf shoes back in November and they arrived within 24 hours. I had a problem with the spikes falling out (manufacturer's fault,not shop247). Again,within 24 hours they sent me a set of relacement spikes. Just recently the problem became worse and they swiftly decided to send me a new pair of shoes (again received within 24 hours)
Thanks Edward and Barrie from shop 247 for your brilliant service

20 de marzo de 2023
Opinión espontánea
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Respuesta de Shop247

Hi MOGGRIDGE, we’d love to continue providing great service to awesome customers like you. Thanks again!

Valorada con 1 estrellas sobre 5

Scam and con do not order

I was advised my order had been missed. I contacted seller no response at all after sending 4 emails chasing up order. Phone number on website does not work just keeps cutting me off. This website is a scam please avoid . Ordered golf club for my son's birthday cant afford to re-order so not gift.

17 de marzo de 2023
Opinión espontánea
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Respuesta de Shop247

Thomas! It will be reviewed by senior management and things take time. I request you to keep patience. We have already informed our senior management regarding your issue.

Valorada con 1 estrellas sobre 5

Order never arrived and company is impossible to contact

Ordered some golf hats a few weeks ago that never arrived. Any attempt to email the company bounces back and I have left several voicemails which have never been returned. When trying to stay on hold to speak to someone, the line just disconnects. It seems I have been scammed.

13 de febrero de 2023
Opinión espontánea
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Respuesta de Shop247

Hi Alex, we apologize for the inconvenience. Can you provide an order number so we can investigate?

Valorada con 5 estrellas sobre 5

As always a great company to work with.

As always a great company to work with.
Always have the golf gloves I need and delivered really quickly.
Highly recommend

6 de febrero de 2023
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Respuesta de Shop247

We are so grateful for your kind words. Thanks for sharing your review with us, Stephen!

Valorada con 5 estrellas sobre 5

Excellent

Good website. Very happy with golf clubs. Responded promptly and sorted out delivery problem (which was not the fault of shop24/7) All over good experience.

10 de enero de 2023
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Respuesta de Shop247

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Valorada con 1 estrellas sobre 5

Missing item - terrible customer service

Placed an order before Christmas for my 2 grandsons but only one item turned up. I emailed and called Shop247 countless times before Christmas to get this resolved but no one got back to me. I've since emailed several times and called most days since Christmas and no one responds to my emails or ever answers the phone (5 weeks later and still no comms from Shop247).

Horrendous customer service and experience and I have no idea how to get a refund. What makes things worse is I paid for express delivery too.

My grandson was very distraught not getting his present on Christmas day.

15 de diciembre de 2022
Opinión espontánea
Logotipo de Shop247

Respuesta de Shop247

Hello Mary! We apologize that our service did not satisfy your expectations. Thank you for letting us know about this. I am sending your message to the senior management team and I am assuming that this problem will be solved ASAP. We’ll get back in touch soon.

Valorada con 1 estrellas sobre 5

Missing Order!

Missing Order!
I placed my order on the 17th December for a Christmas present for my son. I received an update to say it had been dispatched and was given a tracking number. This number however is not recognised by the courier company! After a few communications telling me this would be looked into, I gave had no more communication from the company! I have sent countless emails and also tried to call many times, to be kept in a queue and then cut off! Shocking customer service! AVOID THIS COMPANY!!!

17 de diciembre de 2022
Opinión espontánea
Logotipo de Shop247

Respuesta de Shop247

Sorry, Would you please provide the order number? It will be reviewed by senior management, we’ll get back in touch soon, Craig!

Valorada con 5 estrellas sobre 5

trolley front wheel

quick delivery and very good price.

7 de diciembre de 2022
Logotipo de Shop247

Respuesta de Shop247

We are so grateful for your review. Thanks for sharing your experience, Anon.

Valorada con 5 estrellas sobre 5

Happy husband

My husband bought these golf clubs & he’s very pleased with them, good quality & great price, fast delivery

26 de noviembre de 2022
Logotipo de Shop247

Respuesta de Shop247

We’d love to continue providing great service to awesome customers like you. Looking forward to seeing you again soon. Thank you, Elaine!

Valorada con 5 estrellas sobre 5

Good service

Quick service

5 de diciembre de 2022
Logotipo de Shop247

Respuesta de Shop247

We are so grateful for your kind words. Thanks for sharing your review with us, Barry!

Valorada con 5 estrellas sobre 5

Very good service

7 de noviembre de 2022
Logotipo de Shop247

Respuesta de Shop247

We’d love to continue providing great service to awesome customers like you. We hope to see you again soon, Adrian!

Valorada con 5 estrellas sobre 5

Good experience with Shop247

I ordered 3 golf clubs from Shop247. I was sent a meesage confirming they had been despatched and they arrived on time. I'm very happy with the clubs and the service from Shop247.

2 de octubre de 2022
Logotipo de Shop247

Respuesta de Shop247

Thank you so much Nick for your feedback! We’re really glad you loved our product.

Valorada con 2 estrellas sobre 5

Ram golf balls

Bought the Ram golf balls after 3 holes loads of scuff marks, won't be buying these balls again, now I see why they are so cheap.

5 de octubre de 2022
Logotipo de Shop247

Respuesta de Shop247

Hello, Steve! We apologize that our products did not satisfy your expectations. Your feedback will help us do better. Thank you for letting us know about this.

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