Shoppers Drug Mart Opiniones 

Absolutely terrible experience with a check out clerk at Shoppers on 431 Richmond in London Ontario.
I have been getting my drug subscriptions filled there for over 4 yrs and never ever had a problem before. The older woman at the cash had a obvious disdain towards me and I was first shocked and then somewhat pissed off. I didn't use any foul language but I was adament not to want to check out with her after that. I get along great with the pharmacy people and checked out there. Maybe an off night but consider looking into the older woman who may have some mental health issues

Shoppers Drug Mart / Loblaw has failed to resolve a documented issue involving 3 damaged boxes out of 6 received, despite full compliance with all return instructions and more than one week of repeated follow-ups across store, online support, and Canada Post.

The items included baby formula, making this matter time-sensitive and essential for daily care. This situation has caused significant hardship, including repeated trips while caring for my baby, adding unnecessary stress and disruption.

Despite multiple attempts over more than a week, there has been no resolution in my favor and no clear corrective action. I am formally escalating this matter and requesting immediate management review along with urgent replacement or equivalent resolution without further delay.

I had a very frustrating experience with Shoppers Drug Mart. What should have been a simple purchase turned into a long and stressful process due to poor communication and unhelpful customer service. Staff seemed uninterested in resolving the issue and I was repeatedly transferred without receiving a clear answer.

The biggest disappointment was the lack of accountability when a mistake was made. Instead of offering a solution, I was left to chase updates on my own. For a company of this size, I expected much better customer care and professionalism.

Unfortunately, this experience has made me reconsider shopping here in the future. There are plenty of other retailers that value their customers more.

Shoppers Drug mart Roblin and Dale Winnipeg Mb. June 12,2026.08:24 am. Went to pick up prescription which was dropped off the previous evening. Wasn't ready at 08:00 as promised and pharmacist on power trip ( young girl ) refused to give me my medication, blood pressure meds,prescribed by my doctor. Unbelievable! Asked for my prescription back and went to next closest pharmacy and was successful.Whats going on here?

Very disappointing customer service experience.

Today I visited Hommer Shoppers Drug Mart and asked about the price of a men’s fragrance. The employee helping us was rude and dismissive from the start. She responded by saying, “This isn’t Costco where we put prices on everything.” As if that wasn’t inappropriate enough, she then said, “Don’t be offended, but this is probably outside your budget. It’s over $150.”

I was shocked by this comment. It is not a sales associate’s job to make assumptions about a customer’s financial situation or what they can afford. Such remarks are unprofessional, disrespectful, and completely unacceptable in a retail environment.

Whether someone is buying a luxury fragrance or simply asking about a price, every customer deserves to be treated with courtesy and respect. This interaction made me feel judged and unwelcome, and it significantly impacted my impression of the store.

I hope management addresses this issue and provides additional customer service training to ensure other customers are not treated in the same manner.

Will never purchase another gift card here again. I bought an amazon gift card for a client in the store. My client tried to use it and found it was already used. Both Amazon and shoppers drug mart refuse to refund my money or help me. Buy your gift cards somewhere more reliable. Disappointed.

The Dundas pharmacy is so expensive compared to other pharmacy for the dispensary fees. Plus they are all very rude to deal with.

the staff at pharmacy on 4440 w saanich store is simply not customer oriented

Dont ever buy a gift card at Shoppers Drug Mart!!!!
I got one for Christmas, it had been tampered with and was not good. Shoppers has completely ignored this issue. I have the card, I have the receipt and nothing.
My mother wasted $200 at Shoppers and they wont stand behind what they sell.

Awesome service Im New Brunswick on
elmwood drive . I really like it they rock

Order merchandise online for delivery and never received it.
Spoke to customer service and told them my issue.
Supervisor called back and told me the order was delivered. But never received it.
The delivery company sent me a email and stated that the package will be delivered between 7 and 8 pm. Never received any thing.
Next email was received from the delivery company at 8:15pm, stated that they were unable to deliver the package that day.

Pharmacy is poorly trained. Told them my daughter couldn't take a specific antibiotic and the tech argued with me loudly. Grilled me on why I thought she was 'allergic'. Wanted to know the symptoms of the reaction then tried to explain to me that it wasn't a true allergic reaction and it was ok to take the antibiotic. That she was going to remove the allergy from their system because it was slowing down her ability to enter the prescription. Apparently this pharmacy tech thought they were not only a doctor but a specialist in allergic reactions. If it wasn't so serious it would be comical. They were maybe 20 years old and it looked like maybe their first or second day. Be very careful, ask questions, read labels and know what YOU need not what they think you need.

Elizabeth ( pharmacist assistant)
Went above and beyond with her patience and understanding:
I am an indigenous woman who has faced plenty of discrimination:
Elizabeth was kind and helpful: I will continue to use Shoppers Drug Mart from now on::
She has made me a loyal customer 😁

This was my first time buying online from shopper drug mart and it was fun and easy. The package arrived relatively quickly. With my purchase, I should have received 3 samples + one mascara sample. I chose perfume samples and was looking forward to trying them. To my utter disbelief, one of the samples (valentino, vega viva) was completely empty, a completely empty bottle placed in a box. I can't understand how someone can do something like that, obviously someone who works on parcels takes samples, uses them and then sends empty bottles to the costumers. So, I would definitely think twice before ordering anything from Shoppers Drug Mart again.

Approximately two months ago, I purchased an Amazon gift card from a cashier at Shoppers Drug Mart rather than from the public display. When I attempted to activate the card, Amazon informed me that the card had already been activated.

Shoppers Drug Mart advised me to contact Amazon directly, citing its policy of not accepting returns or refunds on gift cards. I then contacted Amazon and provided all requested documentation, including proof of purchase and photographs of the card.

Over the following two months, I repeatedly followed up with Amazon regarding the issue. Although my case was escalated multiple times, no resolution was provided. Now, nearly three months later, I have been told by an Amazon representative that I must dispute the matter with Shoppers Drug Mart instead.

Unfortunately, both companies appear to rely on their internal policies, leaving consumers without protection or resolution. Meanwhile, fraudulent activity continues, and customers bear the financial loss.

Please be cautious when purchasing gift cards, as this situation could happen to anyone.

Each Shoppers Drug Mart store is individually owned by a franchisee. The online prices, both original and sale, are usually not what the customer sees in-store, which are generally higher. Every store manager I have asked about this discrepancy has said that online prices apply only to online purchases and that each store franchisee is allowed to set their own prices. Although every store allows shoppers to purchase items online, not every store offers pickup.
For seniors looking to save more, Shoppers offers a 20% discount on almost all regular-priced merchandise every Thursday for seniors aged 55 and older with a valid PC Optimum Card. Also, if one has a no-fee credit card that offers 2% cash-back on pharmacy purchases, use that card instead of others that do not offer these savings.
Even with the seniors' discount, it is best to research whether other retailers offer the same item for less. For those on certain prescription medications like ASA, it may be better to purchase them out of pocket rather than pay the $8.83 refill fee every time.

This is specifically for the Stonehaven location in Newmarket, Ontario.
Today was the second time when, after registering with this pharmacy for a Covid vaccine, I went there for nothing. The pharmacist said that they didn't receive the vaccines from the minister.
I consider that the pharmacist is a bad manager of the resources and probably he orders vaccines on a too short notice.
Since I am here posting a bad review for this specific location, I need to add that absolutely every time when I ordered medications with them, they miscount them - generally, less than ordered. Once they even gave me the wrong medication.
AVOID Stonehaven location in Newmarket.

this morning Sunday may 10,2026 at approximately 0805 AM ( please check call recordings at their location) i called in and spoke to an individual name reetika kashyap in which i requested my prescription to be filled, after giving my information to her , she automatically informed me that it'll take an hour because she just opened the store, i then asked why would it need to take so long , i am already on the way , and she said and i quote " because i have other waiters , they are more important what dont you get?" i then responded by saying excuse me? are you insinuating that i am stupid? she then replied by saying " well yeah because i am trying to explain to you.." i then cut her off in disbelief and told her she is demeaning me , she then hung up the phone . i arrived at the location already recording for my safety and proof, as i approached the counter , i confirmed on camera if she is the one who hung up the phone and violated my civil rights , she then said yes with a nonchalant attitude , the store manager name yesh who is also of east Asian decent automatically gang up on me without hearing my side of the story and told me to stop recording , i refused as he made me feel uncomfortable, i then requested to speak to the pharmacy manager in which yesh said he is the manager and i said to call the pharmacy manager in which he refused and told me to stop recording or else he is calling the police , as he was calling the police , they went behind the counter whispering and making faces to gaslight the situation , when i requested all of my prescriptions she only gave me one and refused to give me my anxiety/depression medication. and when i informed her that i will be filing a complaint to the college of pharmacy she said and i quote " i don't care go ahead " with a smirk on her face as if she won't be penalized nor is the situation serious to her, i also requested for her to apologize and she said no for what ?

Rude staff in the pharmacy, I'm on quite a bit of medication that me and my doctor are fine with, apparently it's too much for the pharmacy, I've been insulted about the need for them, and they treat me like an addict. They think they know better than my doctor, even having never examined me, I'm in my 70's, they expect me to be in pain for the remainder of my life. Horrible

Stettler, Alberta

I consistently suffer negative experiences with Shoppers drug mart. Their app is pitiful, glitchy, and seldom works. I implemented MFA and the verification service is consistently "down"... So I can't log in. This is only one example of the pathetic offering from this company. The pharmacy staff are often rude and treat customers as if they are "bothering" them when they come to pick up prescriptions and PAY them... The irony is pathetic. We are in a very sad state in this sector of the Canadian retail economy, and Shoppers/Loblaws corporation is the biggest offender.