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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I made an order over two months ago and till now my order hasn’t arrived. Poor customer services. They don’t respond to emails, messages and calls.

Valorada con 4 estrellas sobre 5

I’ve been using the Skin Clinic oil and cream for almost a month to treat dark scarring on my legs from recent bites and allergy reactions, and I’m honestly so impressed. The marks have definitely s... Ver más

Valorada con 5 estrellas sobre 5

I have been struggling with acne for a while and tried all sort of products but nothing worked. Purchased the tribal secret set and from day one Ive noticed that my skin is less irritable, the rednes... Ver más

Valorada con 4 estrellas sobre 5

Ordered knuckle product. Have been waiting for product. After leaving a review and not receiving i have been contacted by management- and he had explained to me how it was a mistake from one of their... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica dermatológica

Escrito por la empresa

Call us to book your appointment.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 3 estrellas sobre 5

This was one of the worst experiences BUT

This was one of the worst experiences. I ordered the Tribal set, which took over a month to deliver. The staff were disrespectful and I paid 70 pounds for the Tribal set.

I spoke to the company's CEO, who was very apologetic and went as far as firing the disrespectful customer service agent. She also offered me a refund for the experience but, that was never fulfilled.

I have been using the tribal set for about 3 weeks and to be honest, the stress wasn't in vain. I have spent thousands of pounds on skin products and treatments and this by far has done the best for my skin. I have discolouration and acne and my skin has calmed down so drastically. I was surprised because it hasn't been a month and the results are so drastic. My skin is glowing, softer and smoother.

I will order again, but early because their delivery service is very slow. The price is now 50 pounds.
The annoying thing is the Tribal set is not sold separately, naturally, the face wash finishes before the mask and scrub but you have to buy the entire set.

Overall, terrible delivery service but amazing products. Will recommend!

14 de junio de 2023
Opinión espontánea
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Respuesta de shopskinclinic.com

Hello Elizabeth

Thank you for the review, we appreciate the time you took to let us know your thoughts.

I am so sorry to hear you had a terrible customer service experience, i am glad it was dealt with as customer service is important to us.

I am glad the Tribal Secrets set has worked for you and we look forward to having you again.

In terms of delivery, we agree, Royal Mail have been extremely careless with our packages which meant they were getting lost and especially during the strikes (hence some of the 1 star reviews on here)... we apologise.

We now use a new courier and is on a same day dispatch, this is the least we could do for you guys.

In regards to purchasing products from the set separately, this is something we are working on as we've had customers request this.

Again, thank you so much for the review and looking forward to having you with us again.

Thanks
Sheila

Valorada con 5 estrellas sobre 5

Very Happy......

I did write a negative review of my experience initially but have to say skin clinic have been in touch since and sent products out in a very reasonable time frame, the products are of good quality, will order again, appreciate that skin clinic made the effort to put things right, thank you.

2 de junio de 2023
Opinión espontánea
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Respuesta de shopskinclinic.com

Hi Mohammad,

Thank you for the review, we appreciate the time you took to let us know your thoughts.

Sorry again for your missing package, i am glad we were able to make you smile again. Looking forward to seeing you again soon.

Thanks
Sheila

Valorada con 5 estrellas sobre 5

Thanks Skinclinic ltd

Thanks Skinclinic ltd. I recently tried the Dark Knuckles Remover product, and I must say, I am truly impressed. This remarkable product has been a game-changer in addressing the discoloration on my knuckles. After using it consistently, I noticed a significant improvement in the appearance of my darkened skin. The formula is gentle yet effective, and it has provided noticeable results without causing any irritation. I appreciate how this product has boosted my confidence and allowed me to feel more comfortable showing my hands. I highly recommend the Dark Knuckles Remover to anyone seeking an effective solution for darkened knuckles. It has certainly exceeded my expectations, and I am extremely satisfied with the results.

24 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prepare to be amazed

Oil! Prepare to be amazed by this extraordinary product. It has revolutionized my skincare routine and completely revitalized my skin. This oil is the epitome of transformation, offering a rejuvenating experience like no other. With each application, it breathes new life into my complexion, leaving it looking refreshed, radiant, and youthful. The SKINREBIRTH Oil has quickly become an essential part of my daily regimen, and I can't imagine my skincare routine without it. Thanks Skinclinic Ltd

17 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service & shipping time wasn’t…

Customer service & shipping time wasn’t the best months ago but since 2 months ago it seems like they have a new team or bigger team because they shipped all my orders literally same day and I received them within the time frame on the website. Products work wonders so I am glad they changed their customer service team or expanded it.

16 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rebirth oil is amazing

Rebirth oil is amazing, it’s really helped my skin, it helps with dark blemishes and gives me an even tone look. I have been using it for years now and I’m very impressed.

17 de mayo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I've tried all of their products and…

I've tried all of their products and trust me it works all of it and that has been my skin products ever since as I struggle with skin issues especially my face.
But the increase on the price tag lately is just so unreasonable if you can afford it works. #fact#

8 de julio de 2022
Opinión espontánea
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Respuesta de shopskinclinic.com

Hi Guess

Thanks for leaving a review and for your opinion on the price, we take customer service seriously and appreciate your opinion. We have gone ahead and provided a discount code for you, use the code "GLOW15" for all future orders.

Thanks
Sheila

Valorada con 1 estrellas sobre 5

I didn't receive my order it's been…

I didn't receive my order it's been more then two weeks now

28 de abril de 2023
Opinión espontánea
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Respuesta de shopskinclinic.com

Hello Sisiya

Apologies for the delay, please could you provide your order number so i can have a look?

Thanks
Sheila

Valorada con 1 estrellas sobre 5

Making people write good reviews

Their customer support lies about them making new formula for oil which they up amd had to make something up in order to cover up for their disaster , also their customer support lies on Instagram if anyone is interested for proff add Instagram mateo_ri3 for all proff

16 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am consistently impressed with the…

I am consistently impressed with the excellent service provided by this company. Their prices are affordable, and the ordering process is straightforward and hassle-free. I was pleased to see that my order was processed immediately, and the delivery was timely.

15 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5
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Respuesta de shopskinclinic.com

Hi Wafa

We hope you are well.

We noticed you received this item and just wanted to apologise for the delay. Royal Mail had strikes unfortunately and the delay was beyond our control, we are glad this is now received and hope you love the product.

Just to confirm, your tracking number was LO207292771GB by Royal Mail.

Thanks
Sheila

Valorada con 1 estrellas sobre 5

My shipments still shows under…

My shipments still shows under preparation since 30 march and sent so many emails no one replies

I just need to cancel it and refund my money back

28 de marzo de 2023
Logotipo de shopskinclinic.com

Respuesta de shopskinclinic.com

Hi Yusra

Your order has been shipped and unfortunately as it's going to OMAN, we can only wait for it, the tracking info is getting updated which means it's definitely en-route. It seems like the first package we sent was lost on it's way to you so this is a new package, i have tracked it and noticed it was last updated yesterday. I am sure you'd receive it soon!

Your tracking number is RH082783474GB by Royal Mail

Thanks
Sheila

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