shopvejii.com Opiniones 

315
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

put in an order that was confirmed and wasn’t even informed until almost two weeks later that they didn’t even have some of what i ordered in stock. unbelievable. if i could give zero stars i would.

Valorada con 5 estrellas sobre 5

I have ordered several times from Veggii. They have a wonderful and large selection of vegan food I am unable to get where I live. Recently an order came to me with a problem. They corrected the probl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quick turnaround on my order. Extremely well-packed in a cold container. Didn’t use any styrofoam as insulation which is a huge plus for the environment. The products were reasonably priced - wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered from ShopVejii for the first time a couple weeks ago & I could not be more happy with the experience! I was so excited that I could order even frozen vegan/vegetarian items and have them de... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de comida sana
  2. Mercado de alimentos frescos
  3. Tienda de alimentos orgánicos

Escrito por la empresa

Order all your Vegan Grocery Foods Online with Vejii Grocery - Vegan Proteins, Vegan Supplements for Sports, and Vegan Grocery items directly to your door.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

315 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(315)

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Valorada con 5 estrellas sobre 5

First time user here

First time user here. I enjoy the fact that I can order everything from one location and not have to run from one grocery store to another. The variety of choices is amazing as well. There was a minor glitch with my delivery but Katie from customer service was so kind and helpful. I will be placing regular orders with you in the future.
Take care and thank you
Wishing you much success

27 de marzo de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Hi Silvia! We are so glad we were able to help with your order issue! We truly appreciate you shopping with us :)

Valorada con 5 estrellas sobre 5

Best vegan variety out there!

I absolutely love the variety Vejii has to offer! It makes the vegan lifestyle so much easier and offers something no matter the menu! All products are of a high quality and well priced. I look forward to every shop with them and would highly recommend Vejii!

21 de marzo de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Hi Amy! Thank you so much for shopping with us :)

Valorada con 1 estrellas sobre 5

The don't pack cold foods well.

The first shipment came to me defrosted, the replacement shipment was a close second, but I think useable. They do not use ice bricks when shipping frozen foods, so spoilage is a HIGH risk.
Customer service is good, but not worth it.

18 de marzo de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Hi Leah! We are so sorry there was an issue with both your orders! Our customer service team will be reaching out to you to hopefully rectify this!

Valorada con 4 estrellas sobre 5

Best deals for vegans

Vejii had the best prices for online vegan food. Their customer service is excellent. My only complaint is that they are often out of my favorite items.

18 de marzo de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Hi Elizabeth! Thank you so much for shopping with us :) We are working hard to restock quickly and we will hopefully have your favorite items back in stock shortly!

Valorada con 1 estrellas sobre 5

Melted, broken and poor customer service

My first order came up with melted food and broken packaging. The customer service assured me that they would refund the amount (which they did) and give a $10 "vejii buck" credit to my account. The Vejii bucks still do not show up on my account. Afterwards I was sent a link to provide reviews for $20 each review (I did two including one on this website totaling $40). A gift card was issued to me that consistently did not work. It has been several months since I completed the review (which I gave high praise) and I am still unable to use my $50 worth of credits. Furthermore, when I finally did get the one $40 credit to work (still no $10 vejii bucks) the website shows orders over $75 get free shipping (which I took a screenshot and sent them) and it is still charging me shipping. Their customer service took a steep nosedive after that first order which I praised in the review for promising high only to find out they deliver low. I actually was going to invest in this company financially as I believe it had such great potential but if they cannot get their incentives, rewards or honour their websites typo's then that is bad business.

15 de marzo de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Hi Lisa, we're terribly sorry to hear you had a poor experience, we truly want you to have a good experience with us and have followed up to see how we can support you and try and this around.

Valorada con 5 estrellas sobre 5

Vejii has the best customer service…

Vejii has the best customer service ever by far. I emailed customer support because my order was lost, within 15 minutes, I received a reply, asking me if I wanted a refund or for my order to be sent again. Due to the weather conditions and road cIosures in BC, I opted for the refund, which I received instantly. I will definitely be ordering again when weather and roads are better.

26 de enero de 2022
Opinión espontánea
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Respuesta de shopvejii.com

We're so glad we could quickly resolve your issue! Thanks so much for shopping with us and we'll continue to be here for you should anything come up :)

Valorada con 5 estrellas sobre 5

I love this store

I love this store. Great customer service and a very larger selection of specialty foods. It's the only place I can get No-Milk and I love it.
Keep doing what you're doing and I will be a customer.

23 de enero de 2022
Opinión espontánea
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Respuesta de shopvejii.com

This is wonderful to hear, we're so glad you shop with us Janis and will continue to be here for you :)

Valorada con 5 estrellas sobre 5

I have ordered from Vejii several times…

I have ordered from Vejii several times over the past 6 months. Any time I have any issue with an order the company quickly rectified any concerns I have. I will continue to shop with Vejii because they have top notch customer service. I placed an order and it was damaged during delivery. The issue was completely out of their control and the responsibility of the delivery service but Vejii still promptly responded, fixed the problem. Vejii has an excellent choice of products and their customer service is one of a kind!!!

17 de enero de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Thank you for the feedback, we really appreciate it! We sure hate seeing issues come up but will always make it right. Thank you very much for choosing to shop with us :)

Valorada con 5 estrellas sobre 5

Quick and helpful assistance

When I placed my order I forgot to apply my coupon. I emailed to ask if the coupon could be applied or the order could be canceled if not and I would re-order. The customer service department responded within 24 hours and quickly applied the coupon to my order. It was a simple and painless experience.

17 de enero de 2022
Opinión espontánea
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Respuesta de shopvejii.com

Hi Helen, thanks so much for your feedback. We sure appreciate you shopping with us!

Valorada con 5 estrellas sobre 5

Vejii has great customer service

Vejii has great customer service! In my initial order, they left out an item, but promptly fixed this after I emailed them. They not only shipped out the missing order without additional charge, but also awarded me credit. Definitely would recommend!

17 de enero de 2022
Opinión espontánea
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Respuesta de shopvejii.com

I'm so glad we could quickly correct this issue. Thank you for the feedback, we really appreciate it :)

Valorada con 5 estrellas sobre 5

Excellent customer service

I had contacted customer support regarding the timeframe for delivery. We were at subzero temperatures with over a foot of snow on the way. I was provided with a quick response, tracking number and the offer to assist should there be a problem with the items due to the weather. Excellent customer service and I will continue to purchase from Vejii.

17 de enero de 2022
Opinión espontánea
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Respuesta de shopvejii.com

So great to hear! Thank you Lori, we sure appreciate you shopping with us! :)

Valorada con 1 estrellas sobre 5

Ridiculous

Placed order November 28. Over $75 was taken from my account November 30. Today is December 11 and order never shipped. I requested to cancel order and get a full refund. If this doesn’t happen in a timely manner I will contact BBB.

11 de diciembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Hi Staci! We’re sorry there was an issue with your order shipping. We are continuously working to make improvements as delivering the best experience possible is our main goal at Vejii :) We have processed the refund for this order and you will be receiving a confirmation email shortly.

Valorada con 5 estrellas sobre 5

My first order was months ago

My first order was months ago. It came spoiled, melted. They gave me a credit for the food lost. I live in Florida and now that the weather is cooler I gave them another chance. My order came today....and it was frozen!!! Yay. Whatever happened last time had been rectified. I will order again. Great selection of products

19 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Hi Nancy, thanks so much for the feedback. We're sure glad you gave us another shot! We certainly don't love seeing mistakes happen but do take them seriously and will continue to be here for you if anything comes up :)

Valorada con 5 estrellas sobre 5

I love Vejii!

I am not only pleased with the great products, but also the prompt and helpful customer service. I will continue to order from Vejii.

17 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Thanks so much Karen! We're so grateful you shop with us :)

Valorada con 5 estrellas sobre 5

I love shopping with vejii!

I love shopping with vejii!
Not only can you find great products,their customer service is amazing! Great customer service is absolutely key in my opinion!
I've definitely had some minor issues with a couple deliveries but they always resolve it for me!

17 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

This is wonderful to hear, we're so glad you shop with us Lyndsay and will continue to be here for you :)

Valorada con 4 estrellas sobre 5

Oatly Barista Edition purchase

I bought 12 Oatly Barista Edition oatmilks and granola bars. When I received my order, I noticed that the expiration date was December 2021, which leave me a month to use 12 cartons. I shared this with Vejii and they offered to refund the majority of my purchase. They responded extremely quickly, they were courteous and professional. However, the cartons I opened, did not look they same as ones I've used before and wonder if they may be counterfeit? Does that even exist?

Anyway, I thought their customer support was excellent.

17 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Hi Stuart! Thanks so much for the feedback, we really appreciate it. We will certainly have our team investigate this to ensure there are no issues with the product :)

Valorada con 5 estrellas sobre 5

Great customer service …

I recently placed my first order with Vejii. The order arrived on time and completely frozen. One item arrived damaged and I contacted customer service. I received a prompt response and the item was quickly replaced. I will happily order from Vejii again!

17 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Thanks so much Karen! We're so happy you choose to shop with us :)

Valorada con 5 estrellas sobre 5

Go Vejii!

I am so happy to have a source for products that I have trouble finding consistently in stores. Very pleased with the product, the delivery (frozen food was frozen) and the company's communication about the process. Go Vejii!

17 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Great to hear! Thanks so much for the great feedback :)

Valorada con 5 estrellas sobre 5

I ordered the Tofurky and the ham

I ordered the Tofurky and the ham, they were delivered in a very timely fashion still frozen and packed very well. I will be ordering from this company again very happy with the service and quality of the product.

17 de noviembre de 2021
Opinión espontánea
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Respuesta de shopvejii.com

Hi Tammy! This is great to hear, we're so glad you choose to shop with us! :)

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