Shred Nations Opiniones 

410
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My job was handled by the Shred Nations affiliate in National City, CA. I found Kyle, the man who set up my appointment via my call to them, to be very pleasant and knowledgable. He was able to... Ver más

Valorada con 4 estrellas sobre 5

The woman who answered the call at almost 6;15 pm was patient and thorough even though the office was closing at 6:30. She let me know that the person who schedules the truck would probably call in... Ver más

Valorada con 5 estrellas sobre 5

My shredding needs are taken care of after my lovely communication with Dennis, who has been super kind, friendly and really professional. He offered all details, and provided fantastic advice and pri... Ver más

Valorada con 5 estrellas sobre 5

This process was so simple, and they came to my house! Before my husband passed away he did taxes for friends and families, and kept paper copies of the information. Because this was his business I... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

410 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(410)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick, quality service.

I called to get details for hosting a shredding event. My call to Shred Nations was about 2 minutes. The representative answered immediately and was quick, polite and professional. Before the call had ended, I had received a "thank you" email and an email with a list of shredding companies that I should expect to call me. It was near end of day when I called, but I received a call from one of the companies early the next day to discuss the details.

14 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Very Simple and Professional Job

ProShred did a great job. They were here at the scheduled time. The staff member was very pleasant and helpful. He showed himself as a diligent hard worker by doing the job of filling the bins with our paper and shredding it in a timely manner.

14 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

garment shred

I put a request online to shred some garments and they literally called me less than 5 minutes later. They told me what information they needed and got my information out to 3 local places for shredding. Great customer service!

13 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Experience

Found Shrednations via an Internet Search. I was quickly contacted by Data-Destruction, given a quote and had an appointment scheduled within about 3 minutes. On the day of my appointment, the technician (Aaron) was about 15 minutes late but he did call to let me know he was on his way. He was extremely courteous and professional. It only took about 15 minutes for all my documents to be loaded and shredded. I wouldn't hesitate to recommend this service. They were fantastic!!!

10 de abril de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

No one has responded with quote

I followed up with the company you referred me to in Cincinnati. I responded to that company with email requesting a quote and I have not gotten a response. I am trying to arrange this for next Wednesday or Thursday.

10 de abril de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Joan,

We are sorry that our local shredding provider was unable to connect with you. I reached out to the local provider, left a message, but have not yet gotten a response. Unfortunately, we only have one provider in your market. We are diligently working to improve our service, and your feedback is quite valuable. Our goal is that the local shredder will try harder to connect in the future. If you still have a shredding need, we'd appreciate a second chance to service you. Please let me know if I may be of further assistance.

Sincerely,
Erik Larsen
Shred Nations Customer Care
800-747-3365 x214

Valorada con 5 estrellas sobre 5

Great service!

Filled in the online form and got a call back about 30 minutes later with all the info I needed. Very nice, professional call. Surprisingly fast response.

My only critique is the field for the phone number input on the website is pretty funky. You cant easily see the numbers you have typed in.

7 de abril de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

More Information

Hello. I just called your company for the first time; I found the information on Yelp. The person I spoke with didn't tell me that you were a 3rd party company, or how your company worked, until after taking my information and I started to ask questions. It would be good to let people know how your company works up front.

6 de abril de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very professional and helpful

When I called to get quotes for shredding for my business, I received a prompt and courteous response. I had 3 businesses calling within 5 minutes of my finishing the initial phone call.

6 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shredded 30+ years of protected health information

The service could not have been easier, more pleasant, quick. I had never known how relieved I would feel. Having so much private info (even though it was safely locked up in the house) for so many years, now safely destroyed- whew! The guys were gracious, showed me what was going on inside the truck shredder -just added to the great feeling. Thank you!

5 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shred Nations Review

Shred Nations came on time, took care of my shredding efficiently. Technician was polite. Would recommend to family and friends.

Least but not last, they came within hours of my call on Good Friday! Didn't expect same day service but very appreciative that they fit me in.

3 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

We needed someone fast

We needed someone fast before the fire department gave us a fire hazard ticket. They were there within three hours on the same day and the fee was less than two other companies that I contacted. Awesome!!

2 de abril de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Still waiting....

I got 3 emails, none of which actually gave me a quote. I would like a quote please ASAP. Thanks.

2 de abril de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wont Use Again

Had to give a rating, if it was up to us we would not have even given them one star. Called left message needing to reschedule for the next day , they came anyways 1st thing in the morning and picked up. We were not ready and will not use them/ or refer them to anyone. Next purge we will be using someone else who is quick to communicate and keep in touch. We asked to reschedule for a reason and didn't like they don't check before sending drivers out. Called them to tell them the 2 extra containers the driver left we will not be using , they called back stating they will pick them up in a week! Wish we wouldn't have called this company in the first place. We will not make that mistake again.

2 de abril de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Dr. Staff -

Here at Shred Nations, we pride ourselves on partnering with secure, local document destruction providers who offer the highest level of customer service. We sincerely apologize that the provider we matched you with seemed to have dropped the ball here. This is not indicative of the service we provide to customers like you on a daily basis. We have reached out to the provider to get a sense of why this issue occurred, and we will be in touch as soon as we get an answer. In the meantime, if there is anything I can do to assist you, please do not hesitate to cal me directly. We want to resolve any issue when they arise, and we certainly appreciate your feedback. Thank you for your understanding.

Sincerely,

Erik Larsen
Shred Nations Customer Care
800-747-3365 x214

Valorada con 1 estrellas sobre 5

Doing business with unreliable companies.

Shred Nation was professional and prompt, however they are doing business with companies that are not reliable. I was informed that someone would contact me to schedule a time whom I have never heard from.

2 de abril de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Claudia -

I apologize that our local provider didn't fulfill their end of our process. We let customers know that a secure, local document destruction provider will be in touch to schedule your shredding - usually within the next business day. In your situation, the length of time is agreeably unacceptable. I have personally reached out to the local provider to expedite this process and I let them know that you are understandably perturbed by their inaction. They have been with us since 2010 and are usually extremely reliable. If you are not contacted promptly, please let me know so I can find another solution for you today. (Here is the response I received from the owner of our local provider already:

Erik,
That’s really odd because we typically contact them right away. Let me check with Melanie when she gets in at 8:30 because she most likely would have been the person to make contact. We will follow-up this morning for sure.

Thanks,
Tom

Tom Nash
Owner – General Manager)

Their initial response in not indicative of the service we endeavor to provide. Your irritation is completely understandable and your feedback helps us continually improve our service. Please let me know if I can assist you in any way. Please accept my apologies once again for this uncharacteristic blunder.

Most sincerely,

Erik Larsen
Shred Nations Customer Care
800-747-3365 x214

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