Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company was known as surefire local until October 2026. They changed the name because of how horrible there reputation is on trustpilot. I signed up for a website, 3 months later still no website... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent company! Colby and Chris have been great with prompt follow-up. Their reputation management is top of the line. Well worth the $$ spent doing their Google Adwords management option. Highly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have spoken to Tyree a few times now and he has always been super helpful. I always enjoy his upbeat personality and attention to detail. Tyree has also been really helpful in making sure I have the... Ver más

Información sobre la empresa

  1. Empresa de automatización
  2. también en la categoría
  3. Almacenamiento en nube
  4. Asesor en marketing
  5. Proveedor de Material de Referencia Certificado (MRC)

Escrito por la empresa

Signpost is your direct line to customer connections. We are are an all-in-one communication platform that will builds connections by answering your calls 24/7. We offer the answering service, instant responses via SMS, and our Message Hub to help keep all your communications streamlined.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

109 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(109)

5 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I am very happy with the service and…

I am very happy with the service and results that my business has received since they came on board. Molly has been great. thanks for everything

23 de julio de 2019
Opinión espontánea
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Respuesta de Signpost

We appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!

Valorada con 1 estrellas sobre 5

Horrific contract terms - RUN!

Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM.

12 de junio de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Brian, we're sorry to hear that you are unsatisfied with the terms of the contract you signed. To clarify, we do ask for Feedback responses that are only visible on your internal account, but we also follow up with contacts who have left you Feedback to ask them to leave Reviews on external pages such as Yelp, Google, and Facebook. You also have the option to turn off Feedback requests and only ask your contacts for Reviews on external sites if you wish. We'd love to discuss how we can make your account work for you for the remainder of your contract, as it sounds like there are some options that would satisfy your concerns!

Valorada con 2 estrellas sobre 5

If you don't like it - no refunds

We really didn't need this but we tried it for a year. But all they do is send emails constantly to customers for feedback. Almost everyone unsubscribed. I wanted to stop and get a refund after a year but they said everything is already set up done and paid for, so no refunds. We have a less than 4 star review through signpost customer email subscriptions and they said that is still helping get to get more customers! We already have high rating on our internally driven customer feedback systems so Signpost actually didn't help and turned out to be an expensive duplication of effort. Now we really aren't marketing for new customers - we need to hire more employees. Unfortunately Signpost can't help with that. Just no refunds.

20 de mayo de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Gary, we're sorry to hear that you've been unsatisfied with our services. Our contracts are binding, and work has been done on the account over the past 10 months, so unfortunately we cannot provide you with a refund. We've tried to get in touch with you to strategize and help you get what you want out of the account for the remaining 2 months of your contract, but have been unable to get through. We'd still love to help you out, so give our Customer Support Team a call back at (646) 780-7767 if you're interested!

Valorada con 5 estrellas sobre 5

Signpost is a team of professionals who…

Signpost is a team of professionals who are always willing to help. Customer service is always available and they helped me generate reviews in a way I could have never done on my own. I would recommend this company.

31 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Thank you so much for your review, Stacey! We're so excited we've been able to help you generate reviews!

Valorada con 5 estrellas sobre 5

This is an excellent tool to help you…

This is an excellent tool to help you remain engaged with your clients! From source tracking to promotions and follow up, Signpost puts all this on autopilot so you can have some piece of mind knowing your marketing efforts are all taken care and place your energies to other important tasks of your business growth.

18 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Aaron, thank you for taking the time to write us a review! We're glad you've been able to focus on other areas of your business while our software takes care of some of your marketing efforts for you!

Valorada con 5 estrellas sobre 5

These guys are the Real Deal

It's difficult for one as a business owner to put a "value" on a review, but we hsaw our reviews increase week by week until we had a strong base on all 3 platforms (Google, Yelp & FB). I love hearing new customers say, "I've heard very good things about you", and when I say, "Oh yeah, from who?" they reply, "I did some research online and you have great reviews!" - It just brings a smile to my face. Knowing that all the hard work one puts into a business is paying off.
I was a sceptic and decided to dip my toe in the water, but after a year I can tell you these guys are the real deal. Great resource for any small company that deals locally and their people are top-notch, receptive, attentive, responsive and very patient and professional. I can say I am very pleased with the results!

18 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Joe, we're so happy to hear that you have been able to gain great online reviews using our service!

Valorada con 5 estrellas sobre 5

Signpost - A complete and eloquent solution for marketing

I have reviewed signpost services and find that this company provides marketing services not available with many traditional email management companies such as Mail Chimp. Specifically, Signpost is can use its artificial intelligence engine to automatically ask your clients (customers) for both reviews and/or referrals, by email AND by phone text. Or, you can manually customize and filter your contacts for such services. Signpost also helps with CRM, customer relationship management in a unique and beneficial way. I wholeheartedly, can recommend Signpost for companies looking to increase positive reviews, their web presence, and to grow their business.

17 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Richard, thank you so much for your review—we're always excited to help businesses through both our automated and customizable marketing solutions!

Valorada con 5 estrellas sobre 5

Signpost has surpassed my expectations…

Signpost has surpassed my expectations and I haven't even had it active for 30 days. Already paid for itself.

16 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Meredith, we're excited to hear about how well your account is performing, and we look forward to driving even more outcomes for you!

Valorada con 5 estrellas sobre 5

Great way to generate positive reviews

Although I knew I had many happy customers, I had a hard time getting anyone to leave a review. Sign post has increased my reviews so much! I love getting immediate feedback from our new customers

11 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Missi, we're so glad we've been able to help you increase your online reviews!

Valorada con 5 estrellas sobre 5

Outstanding Service and Increased Profits!!!

"When we began working with Signpost we had about 480 members and roughly 700 leads and our reviews were somewhat nonexistent. We’ve been with Signpost for about 9 months and in that time we have hit 734 members and over 1700 leads with a 4.9 star rating on Google. Signpost has literally turned our business around and has brought so much foot traffic to our gym and driven folks to complete reviews that they normally skip over or ignore. I love when a prospect comes into the gym holding up their phone to show me the offer they received from Signpost and they’re ready to join! It doesn’t get any easier than that. Huge thumbs-up to Scott and his team! They are our business partners from here on out!"

-Suzanne Johnson, Anytime Fitness-Grand Prairie, TX (Dallas)

10 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Suzanne, thank you so much for your review—we are so excited to hear about how great your business is doing!

Valorada con 1 estrellas sobre 5

It has been a nightmare...

It has been a nightmare dealing with them. I have told them that I have wanted to cancel for months now. They refuse to be professional. They have since charged me multiple times against my wishes and have not given me the chance to even speak with someone who "has the power" to cancel my account. I wouldn't even recommend this shady company to my enemies..

2 de enero de 2019
Opinión espontánea
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Respuesta de Signpost

Hi Morgan, we’re glad that you were able to speak with our Customer Support, Account Management, and Advertising team members and were able to reach a resolution offline!

Valorada con 1 estrellas sobre 5

Resolved

We were able to resolve our differences.

27 de diciembre de 2018
Opinión espontánea
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Respuesta de Signpost

Hi Tharmalingam, we’re sorry to hear about your disappointment with our company. Our auto-renewal policy is clearly stated in your contract, and we did send you a courtesy reminder prior to your renewal date. It looks like you have so far received 37 Outcomes (Feedback responses, Reviews, and Offer Claims) on your account despite not having all of your campaigns enabled, which is great!

Valorada con 3 estrellas sobre 5

Great for fully automated review collecting

This is an updated review. I had a lot of issues with them initially, but they sorted it out, so I'm updating my review to reflect this.

Ultimately, the system isn't what we're looking for and it's not as customizable as what we're looking for, but they have a good model and definitely would be a great solution for most businesses.

7 de octubre de 2018
Opinión espontánea
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Respuesta de Signpost

Hi Deb, we're happy we were able to reach a resolution with you offline. Let us know if you have any additional questions!

Valorada con 5 estrellas sobre 5

So far I am extremely happy with the…

So far I am extremely happy with the signpost support during and post implementation. Staff is very knowledgeable and professional. They are #1 for me.

20 de febrero de 2018
Opinión espontánea
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Respuesta de Signpost

Thank you for your review, Trupti!

Valorada con 4 estrellas sobre 5

I have been with Sign Post for about 3…

I have been with Sign Post for about 3 weeks, and I really enjoy my experience with them. Everyone there is very professional and knowledgeable. They inform me without making me feel like I have to buy something. I am getting good feedback from my customer contacts.

19 de febrero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far this is a great service.

I have been using Signpost for only a week and it is already getting me positive results from my customers. I am getting feedback from people in my community. The support I have received from their employees has been spot on and gracious.

16 de febrero de 2018
Opinión espontánea
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Respuesta de Signpost

Thank you for your review, Andrew!

Valorada con 5 estrellas sobre 5

Signpost Helps Us Communicate With Our Customer Base

We have had great success incorporating Signpost into our marketing mix. It is super easy to use and helps us communicate with our customers on a regular basis. We use this platform to keep our company front and center with our existing customer base and to build awareness with new customers. We have seen our online reviews increase as a result of this campaign as well. We really love how easy it is to use as well. I would definitely recommend Signpost!

13 de febrero de 2018
Opinión espontánea
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Respuesta de Signpost

Thanks for your wonderful review, Jami!

Valorada con 1 estrellas sobre 5

Get away from this comapania

Get away from this comapania, the only thing that this company wants is your card to take out $ 299 monthly. I have a small business and they lied to me from the beginning, they have not done anything for my business but to take money, and if you want to see is true this is the name of my business LA MASSAGE BY DESIGN, and you can see that they have not done anything for me. When I told them I did not want their services anymore for lying to me, they sent me an email saying that I had to complete the rest of the year. What I'm saying is that I did not even start with them and they have already taken 3 payments and they want to finish the rest of the year.

31 de enero de 2018
Opinión espontánea
Logotipo de Signpost

Respuesta de Signpost

Hi Lucy, I am so sorry to hear about your experience. I oversee the Customer Success team and while you signed a 12 month contract, we certainly want to make sure you're successful with us. If you can send an email to mia@signpost.com, and reference this conversation, I will personally look in to the matter. Thank you!

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