I wanted to express my satisfaction with the customer service. After receiving the wrong item, I received the correct one very quickly. I have rarely experienced such prompt and friendly service. I... Ver más
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Consulta las opiniones de los clientes
For customers from the EU not recommended due to high customs fees that have to be paid on top of the high prices of the products. I had to pay nearly 17 Euros extra. Return from the EU have an add... Ver más
La empresa ha respondido
Absolutely love Silke London silk hair wrap!! There is no hype in this product. The reviews are spot on accurate. This is the best hair wrap that I have ever purchased, it is well worth the price. M... Ver más
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Placed my order with black friday code and was very excited to recieve the package. Unfortunately there was another 22€ on custom fees on top no one ever mentioned. You might say stupid me, should ha... Ver más
Información sobre la empresa
- Tienda de productos capilares
- también en la categoría
- Proveedor de productos de belleza
- Tienda de accesorios de moda
Escrito por la empresa
SILKE London | The original 100% silk hair tools brand. We invent clever solutions that make having beautiful hair effortless, without damage.
Información de contacto
PO Box 79849, N21 9GY, London, Reino Unido
- team@silkelondon.com
- silkelondon.com
4,1
Muy bueno
128 opiniones
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The perfect present of curly hair!
I was bought the heatless curlers as a gift and me and my hair have been absolutely in love with them ever since! To achieve such a beautiful curl in my hair heat free has hugely improved my hair quality, it’s looking glossy, thicker and bouncy! I either wear overnight or for a few hours during the day at home before I go out, so easy and effortless. I recently cut my hair into a long bob and am thrilled it still gives me a great wave even on my shorter hair. Which is a huge relief as I don’t have the time or energy to style my hair!
It’s so easy to have the glamorous hair of your dreams!
15 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Erica,
Thank you for taking the time to share your experience!
We are thrilled that you have seen such wonderful results after using your Heatless Curler and that the quality of your hair has improved using SILKE.
We are so glad your SILKE has made your hair routine easier - we love effortless glamour!
Kindest,
- The SILKE Team x
Bought the hair turban as my hair was…
Bought the hair turban as my hair was not growing well and appeared to be breaking frequently. After wearing this consistently for a month I could really see the improvement. Lovely product and washes well on a delicate handwash.
Highly reccomend.
11 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Verity,
Thank you so much for taking the time to share your experience!
We are very happy to hear that you have seen improvements in the quality of your hair, especially after just a month!
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kindest,
- The SILKE Team x
Silke hair ties - best hair ties ever
The best products! The hair ties are honestly the best hair ties you will ever use. Such good quality and great value for what you get too.
4 de julio de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Mala,
Thank you for taking the time to leave this review!
We are very happy to hear that you love your SILKE Hair Ties, and find them to be such great quality and value. It’s wonderful to know they’ve made such a positive impression.
Kindest,
- The SILKE Team x
Absolutely love these products
Absolutely love these products. Have bought them for years now, wouldn’t buy any other ties, the quality is unreal and so worth the money.
15 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Rebecca,
Thank you for your lovely feedback! We are so glad to hear from our loyal SILKE customers, and it’s wonderful to know you find the quality to be exceptional and worth the investment.
Your loyalty and support mean a lot to us, and we’re thrilled you choose our ties every time!
Kindest,
- The SILKE Team x
Saves me so much time
I have short hair and never thought I’d benefit from a silk bonnet. How wrong I was! Firstly I don’t wake up with one side of my hair flat and the other tufty - morning styling is now a breeze. Secondly it’s genuinely helped reduce how often I need to wash my hair. I only need to wash it once a week - and no, my hair is not smelly or greasy. I’m so pleased! I’m gifting these hair wraps to my sisters this Christmas!
2 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Jayne,
Thank you so much for taking the time to share your experience of your SILKE Hair Wrap!
It’s wonderful to hear that your wrap has made such a difference for shorter hair! We love that you’re so pleased with the results that you’re gifting them to your sisters this Christmas—what a thoughtful idea! We hope your sisters enjoy their hair wraps as much as you do!
Kindest,
- The SILKE Team x
Effortless overnight curls… with Silke London
I’ve recently been using the Silke heartless curler overnight and it’s fabulous! I wear it overnight after hair wash day and wake up with effortless salon curls that last all day!! So great and easy to use - their socials are also great at providing step by step tutorials and advice. Couldn’t recommend more!
15 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Sasha,
Thank you so much for taking the time to leave this review!
It's great to hear that the SILKE Heatless Curler is helping you to get effortless, lasting curls overnight—what a fantastic result!
Our Social Team are thrilled to know you’re also finding the step-by-step tutorials on our socials helpful. Please let us know if there are any other tips that would be useful to you!
Kindest,
- The SILKE Team x
Love these products!!
LOVE these products!! I ❤️ the hair ties, I will never use elastic hair bands again.
My daughter sleeps in a hair wrap every night and her wild hair is now tamed and no longer like a birds nest.
I wear my hair wrap under a beanie hat for dog walks and it’s a made a huge difference with keeping my hair smooth.
I cannot recommend them highly enough.
2 de septiembre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Anna,
Thank you so much for your feedback!
I’m thrilled to hear that you and your daughter are loving the products. It’s great that the hair ties and wraps have made such a positive difference—no more tangles or wild hair sounds like a win! I'm so happy you took on my advice to wear your wrap under a beanie to stop your hair frizzing on dog walks.
Kindest,
- Maria Sotiriou x
Amazing Silke Hair Wrap.
I have been wearing the Silke hair wrap for about 6 weeks now and I’ve also been popping in the heat less curlers under the wrap every evening. I have fine, flyaway hair and it has really transformed how my hair is every morning. I can literally get up and go- and have not needed to straighten it at all as I now have big waves and less frizz! My hairdresser has even commented on how healthy my hair is now- which is amazing. I don’t need to wash my hair as much and my hair feels thicker and healthier- so pleased.
14 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Mary,
Thank you so much for sharing your experience! We are thrilled to hear that the Silke Hair Wrap and Heatless Curlers have made such a positive difference in your hair routine.
It’s amazing that you're seeing healthier, more manageable hair, with less frizz. Plus, having your hairdresser notice the improvement is a fantastic bonus!
We're so glad you're pleased with the results.
Kindest,
- The SILKE Team x
Amazing quality and presentation, fast delivery!
The most beautiful products! I have purchased from SILKE multiple times for myself and as gifts, and everything is always gorgeous quality. Arrive very quickly and customer service was so lovely and helpful when I had a question about how to get the best results for my hair.
10 de octubre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Helen,
Thank you for taking the time to leave this lovely review! It is always a pleasure to receive this feedback from our loyal customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Kindest,
- The SILKE Team x
These scrunchies are beautiful
These scrunchies are beautiful, practical and so easy to use. Silke are swift with delivery and products arrive well wrapped.
24 de septiembre de 2024
Respuesta de SILKE London
Hi John,
Thank you for taking the time to leave this review!
We are delighted to hear that you had a great shopping experience with us. It is such a pleasure to receive this feedback from our lovely customers.
We hope you continue to enjoy your SILKE!
Kindest,
- The SILKE Team x
The sleep turban leaves a large red…
The sleep turban leaves a large red imprint on your forehead. It's too tight and the quality of the silk is dreadful. This has been an appalling waste of money and I have literally thrown it in the bin as the company does not offer refunds.
I was contacted today regarding my review. The customer service has been much better and they have resolved my problem and have issued a full refund, therefore, I think that it is only fair that I edit this review. I do wish that I had been contacted a lot earlier but things do get missed. I am happy with the resolution to my problem.
2 de septiembre de 2024
Opinión espontánea
Respuesta de SILKE London
Hi Susan,
Thank you so much for taking the time to leave this review.
We are happy to hear that our customer service team was able to resolve your issue. We appreciate your feedback regarding the fit and quality of the sleep turban, as it helps us improve our products.
Your satisfaction is important to us, and we’re grateful for your support! If you have any further concerns or suggestions, please don’t hesitate to reach out.
Kindest,
- The SILKE Team x
Inexplicable return policy. Don't lose $60 like I did
I was excited about this product but it just didn't work for me. It flattened out my curls. I have shoulder length loose curls and bangs. Both my ends and my bangs were flattened. It's crazy they only accept returns unopened--So if you try it overnight, and it doesn't work, you're out $60, which is a lot of money for me. Cannot recommend buying for this reason.
26 de agosto de 2024
Respuesta de SILKE London
Hi Cynthia,
We would love to give you some tips on how to make the best out of your SILKE Hair Wrap for your loose curls and bangs, but sadly we did not hear from you and were not aware of the issue you have advised.
We are sorry to hear we have not met your expectations on this occasion! Please get in touch with our customer service team (team@silkelondon.com) and we'd be happy to assist you further with this.
Kindest,
- The SILKE Team x
Swift arrival - love it
From placing the order to arrival was very quick and I have been wearing my Silke overnight since it arrived. I'm new to having curly hair as I've straightened it since I was early 20's I'm now in my 50's. I didn't know my hair was as curly as it is! The Silke keeps my curls from going frizzy overnight and once removed it doesn't take half as long as I was spending before styling my hair every day. Thank you.
26 de agosto de 2024
Respuesta de SILKE London
Hi Claire,
Thanks for leaving this review. We are thrilled that you are happy with our service and are enjoying the benefits of being wrapped in SILKE!
We hope you continue to enjoy your natural, frizz-free curls with minimal time and effort in the morning. We'd love to see your #SILKESELFIE @SILKELONDON!
Kindest,
- The SILKE Team x
Nice material but quite small
Nice material and fit round my face but I’m surprised it’s quite small. My hair is shoulder length and I just about manage to get all my hair in. Thinking I should maybe have paid up for another brand with more space for my hair. Haven’t tried sleeping in it yet.
25 de agosto de 2024
Respuesta de SILKE London
Hi Samantha,
Thanks for taking the time to leave this review!
The SILKE Hair Wrap comes in one size, and has been created for all hair types and head sizes. Discreetly elasticated around the head band to shrink and expand to fit all head sizes (from XS – XL, 20” – 26”) and with enough material in its depth to cover short to long and thin to thick hair.
We'd love to hear how you got on whilst wearing your Hair Wrap overnight! Please reach out to our lovely customer support team at team@silkelondon.com if you have any questions!
Kindest,
- The SILKE Team x
Great service
Great service - would recommend the slike for anyone that wants to protect their hair
28 de julio de 2024
Respuesta de SILKE London
Hi Theresa,
Thank you for taking the time to leave this review and for your lovely comments. We hope you continue to keep those locks protected!
Kindest,
- The SILKE Team x
Respuesta de SILKE London
Hi Jayne,
Thanks for taking the time to leave this review. We are thrilled to hear that you love your SILKE Hair Wrap, and we are sure your hair will feel the difference!
Kindest,
- The SILKE Team x
I spent $40 plus shipping for a product…
I spent $40 plus shipping for a product that did not represent the photo online. Pain in the butt!!!! Waste of time.
26 de julio de 2024
Respuesta de SILKE London
Hi Kris,
Thank you for taking the time to leave this review! We are sorry to hear you were disappointed by your recent purchase with us. Our customer service team have advised they have requested further information so we can help resolve this for you as quickly as possible!
We look forward to hearing from you!
- The SILKE Team x
Respuesta de SILKE London
Hi Deborah,
Thanks for taking the time to leave this review! We are sorry to hear of your disappointment with your recent purchase. Unfortunately, we were not aware of this!
Please can we kindly ask you to get in touch with us at team@silkelondon.com so we can get further information regarding your item?
We look forward to hearing from you!
- The SILKE Team x
My curls look great after wearing the…
My curls look great after wearing the cap. There is some shifting off the back of my head during sleep and it does bother my ears a bit
26 de julio de 2024
Respuesta de SILKE London
Hi Nancy,
Thank you for taking the time to leave this review! We are thrilled to hear that you have noticed that your Hair Wrap has helped to maintain your curls!
We would suggest that you try both sleeping with the hair wrap covering your ears and alternatively with the hair wrap tucked behind the ears to see whether either option makes a difference!
We hope this helps!
- The SILKE Team x
Does not stay on all night
Does not stay on all night, it is a bit small for my hair I think
25 de julio de 2024
Respuesta de SILKE London
Hi Andreanne,
Thanks for taking the time to leave this review! We're sorry to hear of the issue you have been experiencing as we have not heard from you before! The one size has been created for all hair types and head sizes.
Discreetly elasticated around the head band to shrink and expand to fit all head sizes (from XS – XL, 20” – 26”) and with enough material in its depth to cover short to long and thin to thick hair. This was our biggest consideration when designing the hair wrap, so we made sure to get it just right!
It’s a very rare case for the SILKE Hair Wrap to persistently slip off, usually the very few instances of slipping off passes once you get used to sleeping with your hair wrap after the first few nights or when nights of restless sleeping pass!
Please reach out to our lovely customer service team at team@silkelondon.com as we'd love to give you some tips to make sure your hair wrap stays on so your hair is protected all night long!
We look forward to hearing from you!
- The SILKE Team x
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