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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted to express my satisfaction with the customer service. After receiving the wrong item, I received the correct one very quickly. I have rarely experienced such prompt and friendly service. I... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

For customers from the EU not recommended due to high customs fees that have to be paid on top of the high prices of the products. I had to pay nearly 17 Euros extra. Return from the EU have an add... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely love Silke London silk hair wrap!! There is no hype in this product. The reviews are spot on accurate. This is the best hair wrap that I have ever purchased, it is well worth the price. M... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Placed my order with black friday code and was very excited to recieve the package. Unfortunately there was another 22€ on custom fees on top no one ever mentioned. You might say stupid me, should ha... Ver más

Información sobre la empresa

  1. Tienda de productos capilares
  2. también en la categoría
  3. Proveedor de productos de belleza
  4. Tienda de accesorios de moda

Escrito por la empresa

SILKE London | The original 100% silk hair tools brand. We invent clever solutions that make having beautiful hair effortless, without damage.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(128)

16 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 3 estrellas sobre 5

Headache

I purchased a silk cap for wearing in bed overnight. The results were pretty good but I’m so disappointed that after trying it again it gives me a headache which I can’t shake all day. On my third attempt the same thing that I took it off after ten mins so unfortunately I cannot use it.

3 de febrero de 2024
Opinión espontánea
Logotipo de SILKE London

Respuesta de SILKE London

Hi there,

Thank you for taking the time to leave your feedback. If you could please get in touch with our customer service team (team@silkelondon.com) and include your SILKE order number, we'd be happy to assist you further.

-The SILKE Team

Valorada con 1 estrellas sobre 5

Really silk? Not convinced

Not convinced the turban is silk, particularly as composition isn’t marked in any way, which it should be under UK law. As others have said, the rubbishy elastic isn’t good. I’d avoid

26 de octubre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Much too big - caused skin chafing

My daughter has long, thick wavy hair but a small head (she's 20 but petite). The hair wrap is supposed to be one size fits all but it was far too loose. It moved around in the night and rubbed against the skin of her forehead causing two nasty sore spots. Silke need to make this wrap in different sizes. Most unfortunate because her hair was soft and shiny in the morning but it's just too uncomfortable to wear

7 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

If you haven’t got one get one

If you haven’t got one get one. Does everything it says. My hair is so shiny. Feels thicker and not one bit of frizz. Take cap off in the morning and my hair looks like it has just been washed. Fantastic purchase and worth every penny

6 de diciembre de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Simply not worth it

I placed my order on August 10, 2022 and received it on August 25. I bought the Silke Hair Wrap in the color ”the Sofia”. Its price then was 60,95 € + customs duty 18,29 €. Yikes. I learned from that experiece that ordering from the UK to Finland can be hella expensive. I have to agree with others on that the price is way high for the quality of the product, even though it is silk (22 momme). May I also add that someone here said it is NOT real silk, after all… but who knows.

The hair bonnet is quite large, though I don’t think it is too big to wear, especially if you have a lot of hair like I do. When it comes to sleeping with it, I don’t have a lot of experience on that yet to share my opinion. If I remember correctly, it has fallen off a bit during the night, but that’s pretty common with silky/satin hair bonnets.

The inside of the product is in fact rough material, not silky smooth like the outside part. I am not sure if the rough part is still silk or not, but it is kinda stupid when you think about it. The product is supposed to care for your hair just by being made of silk, and this is what they also try to sell to you! If I wanted rough fabric on my hair, I would’ve bought cheap synthetic satin.

One last thing, I have noticed some loose threads hanging which is not what I expect from 60-80 € priced SILK product. And I have barely even used mine because I always sleep on a silk pillowcase. The wrap is only used when I travel (which is not often!)

All in all, I would buy the cheap knock-off from Amazon instead of this, or not buy one at all and just invest in a high-quality silk pillowcase, vegan and organic hair products, do weekly hair oil masks, as well as not wear harsh hairstyles. Three strars for decent delivery time, fast customer service, and effort.

9 de enero de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Most expensive hair ties I ever owned

Placed my order with black friday code and was very excited to recieve the package. Unfortunately there was another 22€ on custom fees on top no one ever mentioned. You might say stupid me, should habe known better when shipping from England to EU, but I order quite regularly from a few English shops and this has never happend before.
This is really disappointing and I will never order here again for sure. The ties are pretty though but with almost 7€ each (!) by far the most expensive I ever owned.

25 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. I purchased two hair “Silke” turbans. Neither of which seem to be authentic silk. They didn’t stay on well and had a awkward knot that tied too tightly somehow at the front. Both turbans ended up unraveling at the seams. I wrote the company and they said they couldn’t do anything since I purchased through one of their retailers (after they had already asked for the retailers receipt information) and, that their products are meant to be replaced every 4-6 months!! I would’ve thought they would have offered something to keep me as a returning customer. They offered nothing. I will be buying elsewhere.

5 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

My turban from the 99 cent store is…

My turban from the 99 cent store is better quality than this. This product is overpriced and the costumer service is non existent. This company is basically scamming people and deleting all negative reviews from their site, Instagram, or anywhere new customers may see. I am beyond disappointed and the company owner should be ashamed.

5 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy this if you have afro hair!

Extremely poor quality silk for the price, very scratchy feel on the inside. Not enough space for shoulder length afro hair. They claim on their website that their caps are for all hair types of any length, this is not the case. They also have a very concerning returns policy where they won't accept returns if the product has been opened. It is basically a hat so I am really surprised by this. I would only recommend you buy this if you go to a shop and feel and try on this product first. But in my honest opinion you'd be better off buying a really nice silk scarf to wrap around your head (or a load of satin bonnets from the market)!

20 de junio de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

All in all ok results

I bought my SILKE turban secondhand (but it was apparently only washed not worn) and feel it works ok. I have bleached wavy hair and when I braid it under the turban it falls really nice in the morning and not as frizzy as it would look without it. I have a small head and if I wear the turban a certain way, I would get an indentation on my forehead but so far that usually doesn’t happen.
Sometimes the turban slips off during the night but I usually don’t realise until the morning and it doesn’t seem to affect the result too much.
I’m not sure I would buy this again. I’ve thought about achieving the same with a silk scarf, which would be more functional. If the rubber comes loose I think I’d might try to change the elastic myself first if the fabric is still intact.

27 de mayo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

This worked for a couple of weeks

This worked - for a few weeks! I am peri-menopausal and have hot sweats at night, so have to wash this regularly. From the first time that I washed it (in cold water and a couple of drops of vinegar as recommended) it stopped working. The knot at the front also digs into your forehead and leaves a dent that lasts all day. If you put the knot above your hairline, you end up with really flat hair at the front. Customer service is dreadful. Like others, my reviews have been deleted.

2 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy - high price for a poor quality product

I left a comment on one of their IG posts but they deleted it so I’m leaving it here. I am so disappointed in this product. I bought two silk wraps in July 2021. I switch them up monthly but the elastics in both wraps have completely come loose so they keep falling off my head at night. I went to look at their FAQs and they say the wraps should be replaced every 6 months. First off, both of my wraps have been used 3-4 months max each and they are totally useless now. Secondly, charging £50 per wrap and then expecting people to replace them after 6 months is super cheeky. Silk lasts a long time if taken care of properly so there is no reason to replace it after 6 months (also talk about not being environmentally sustainable!). They have clearly used a really cheap elastic in order to get customers to buy their product at least twice a year. If the elastic was good, the wrap would not need to be replaced. I bought these because I thought the price point meant they would be good quality, but this company is just trying to scam people out of money. I have mulberry silk bonnets that I bought for a much cheaper price that are still in good shape. I just wanted something cuter so took a punt on Silke London, but what a mistake that was. DO NOT BUY from this company. They couldn’t even bother to reach out to me and address my comment and just deleted it instead. Terrible product and terrible customer service!!!

10 de febrero de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Cheaper models do the same thing

I have had two of these and also tried other cheaper versions. It is really paying for a label.
I have very long (past bum) fine bleached hair which tangles and knots easy so wearing something at night with it in a plait helps stop this, however this product worked no better or worse then any other hair covering with slippy material.
I also must note - after handwashing in cold water the first one, it expanded and went very, flappy. I complained, got a second one which had a ridiculous amount of excess material it could fit over two heads so assuming they sent me one of the ones that was a cast away due to malfunction as a replacement - thanks!
Keep your pennies and go for a cheaper version ladies as they do the same thing

28 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless and expensive product and no customer support

I have to say that SILKE hairwrap is so useless - it is so huge on my head that I cannot wear it. I really do not understand who these are made for.
On two occasions I contacted the customer support but no answer.
I am very disappointed as this is a very expensive product and I would expect at least some communication with SILKE.
I would not recommend this product.

20 de agosto de 2021
Opinión espontánea

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