silverado.co.uk Opiniones 

184
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What a wonderful company Silverado are. First encountered them when I paid the Brighton store a visit. Wonderful, attentive staff and the most gorgeous collection of jewellery. Finally arranged a gift... Ver más

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Valorada con 5 estrellas sobre 5

I recently brought a necklace that I’d been looking at for ages, unfortunately the chain was quite thin and ended up breaking twice but when seeing and speaking to Jess she helped me to choose a diffe... Ver más

Valorada con 5 estrellas sobre 5

Absolutely brilliant. Really couldn't think what to get my friend for her birthday and couldn't get into Brighton to check out the shop so chose some earrings from the website - they arrived very qui... Ver más

Valorada con 4 estrellas sobre 5

The bracelet is lovely, I had previously bought this for item as another present for a friend. I do think the box/packaging could be a little better as the bracelet slides around indside, so didn’t l... Ver más

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Información sobre la empresa

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Escrito por la empresa

Independent family-owned jewellery business


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(184)

28 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Beautiful earrings but disappointing packaging

The birthstone earrings I bought (as a gift) are beautiful but I was disappointed they were sent in a generic Silverado box with no reference to the brand or the fact that they are November birthstones.

29 de octubre de 2024
Logotipo de silverado.co.uk

Respuesta de silverado.co.uk

Hi Alison,

Apologies for the generic box, we were waiting for a new delivery of boxes from the designer, which have now arrived. We are sending one in the post to you today together with a birthstone information card, they will arrive tomorrow.

Best wishes

Silverado Team

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. I put in a last minute order for my daughter’s birthday. I was phoned personally and reassured it would arrive on time. Beautifully gift wrapped too! Jewellery items were perfect - as described and great quality.

4 de julio de 2024
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. I accidentally ordered my earrings to be collected at the store, one quick email to Silverado asking for it to be changed to my home garnered a super quick response, 'no worries at all' and the earrings arrived at home in the next couple of days - no charge for postage. Lovely earrings too - beautiful quality. Very happy!

12 de junio de 2024
Valorada con 5 estrellas sobre 5

Great Service

I purchased an egift card as a gift, I wanted to print it to put it in a gift bag rather than send it via an email. I contacted the shop who were very helpful and said the manager would look into it. This was right at the end of the day. The manager resolved it for me, and emailed me that evening. Excellent service, friendly and efficient. I love their jewellery and have purchased many items over the years, and now love giving egift cards as gifts. Would recommend visiting the shop in Bond Street.

30 de mayo de 2024
Valorada con 5 estrellas sobre 5

I have just received 5 star treatment…

I have just received 5 star treatment ⭐️⭐️⭐️⭐️⭐️
I was having trouble with my gift card, I email the company, who promptly got back to me and even offered a human conversation about the issue!!!! I phoned and it was dealt with Kate, a lovely human! Who sorted it all out.
Could not be happier with the level of customer service.

8 de abril de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Only a web voucher…

Phoned shop to enquire about gift vouchers, confirmed could order online. Ordered gift voucher online as a gift, was unaware this voucher was only for online purchases and not in shop

1 de marzo de 2024
Logotipo de silverado.co.uk

Respuesta de silverado.co.uk

So sorry to hear about this misunderstanding, we sell both online and shop vouchers on the website but this should have been made clearer to you on the phone. We will happily redeem the online gift voucher in-store, please contact us at shop@silverado.co.uk if you would like help with this.

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