Amber and Alex came to show me how the new updates facilitated label printing. They were patient and thorough in their explanations and where more than happy to answer all my questions. Top service, I... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Always 5 Stars to Miro ! Silverfox labeling software is one of a kind but there are occasions where I need some assistance to locate a label or have a custom label made for us - thats where Miro and... Ver más
La empresa ha respondido
I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... Ver más
La empresa ha respondido
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Información de contacto
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Reino Unido
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
Excellent communications
Excellent communications, including a teams call to walk through the setup of our new label printer and license key. Highly recommend.
13 de junio de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Fox in a box Printer
Took us just 10 Minutes to set up the Printer, and after watching all the online help videos we was off printing the labels our company needed for our project!
The software is really easy to use and understand which has made life so much easier.
Everyone I've dealt with at silverfox is really helpful
Many Thanks
Lee @ TG Rams Ltd.
5 de junio de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Lee
Thank you for your review.
The Fox-in-a-Box is undoubtedly a one-of-a-kind solution, and we're glad you are getting the most out of it.
Make sure you get the most out of your solution and book your free-of-charge training with the team to save even more time on your jobs! We're happy to help!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Very quick turnaround
Very quick turnaround, despite changes after order was placed. Super efficient sales and management teams.
30 de mayo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Michael,
Thank you for your review!
Yes, we try to be as proactive as possible when responding to customer queries. Time is the one resource you cannot get back, and when it comes to projects, typically, it is the most valuable asset!
We look forward to supporting you more in the future.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Respuesta de Silver Fox
Hi Yousif
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Good website for selecting the products…
Good website for selecting the products you search for.
Great Labels too - just what we needed. quick ordering thanks
7 de mayo de 2024
Respuesta de Silver Fox
Hi there!
Thank you for your review. We appreciate it!
We are continuously improving our website to make it as easy as possible for our customers to purchase and reorder, so receiving positive feedback like this helps!
remember, if you have any questions about anything you see on the site, don't forget you can call +44 (0) 1707 37 37 27 to ask one of our expert team.
We are looking forward to supporting you again soon!
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Printer / text alignment
Had an issue with printer / text alignment. Miro responded within 20 minutes and issue resolved a few minutes thereafter.
29 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Gordon
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great customer service
Great customer service, very quick to reply and solved my issues perfectly.
23 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Sean
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Fantastic support
Fantastic support. We had an issue with our printer and within 2 hrs we had a teams call to rectify the issue which was successful
26 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Gary
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Resolution to my issue
Hi Miro,
Thank you so much for your assistance you provided in resolving my issue which involved the fonts being too large and not being able to change them.
I am now able to print my labels with the correct fonts.
Thanks once again.
25 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Aubrey
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Thermal UV resistant labels
Very friendly and helpful sales and support staff,
Quick turn around on deliveries, high quality labels
10 de abril de 2024
Respuesta de Silver Fox
Hi Michael
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great service from Miro and the team .
Great service from Miro and the team .
Highly recommended .
19 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Alan
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We use Silver Fox printers on all our…
We use Silver Fox printers on all our sites and have done for many years. The products are great and the customer service is fantastic with them even offering free onsite training.
17 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Claire
Thank you so much for your review. I believe Dom went to your site to conduct the training, and Amber has been helping you with your labelling queries. I have passed your feedback on to them.
If you have any further questions, you are welcome to get in touch with the team. We are happy to help with any labelling queries.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great customer service and great…
Great customer service and great product!
11 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Jamie
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Amber at Silverfox is extremely helpful…
Amber at Silverfox is extremely helpful and responsive to email.
Would highly recommend.
11 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Nigel
Thanks for your review. Amber is such a great asset to the team, and we must say her customers love speaking to her.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great service and customer support.
Great service and customer support.
I Purchased the Basic Labacus Innovator software and
Prolab Laser Self-Laminating Wrap-Around Cable Labels. The labels are great quality and the software is very easy to use.
3 de abril de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Shaun
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Using the Legend 2 part laser print…
Using the Legend 2 part laser print labels for panel builds. Great product, easy to use and customer service is fantastic. Really helpful and willing to give ant training required.
25 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Ian
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Always a great service from Silverfox.
Always a great service from Silverfox.
Constant contact and if there are any issues they are at the end of the phone ready to help.
Make my job very easy!
20 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Scott
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We are using the Legend labels
We are using the Legend labels, these are the cheaper ones that come on a roll Horizontally and needed a bit of setting up. Miro Wachulski from SilverFox was very helpful and got it sorted for us.
6 de marzo de 2024
Respuesta de Silver Fox
Hi Ilyas
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
always fast and help is on hand when…
always fast and help is on hand when needed.
have used them for years.
19 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Lee,
Thank you for your review. Much appreciated!
Speed is crucial when working with engineers - time is of the essence when labels are being printed. We are always on hand to help when required, to get you printing as soon as possible.
Thanks for using us for so many years.
Don't forget to book in your free of charge training on the solution to make sure you are saving as much time as possible and getting the most out of your investment!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Returning customer
I've used the fox in a box system with current and with my previous employer, I was approached by Silver fox in my previous company and they were great in showing us what it could do for us. When moving to my current company it was one of the first improvements we made. We use it only for cable marking, it saves a huge amount of time and the labels are very durable, (we are in quarrying/aggregates/lime production).
Silver fox are currently working with us to see what else the system can offer us.
15 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi,
Thank you for your review. We really appreciate it.
Thanks for taking us with you to your new company, we're glad we made such a positive impression the first time round.
One of the things that sets Silver Fox apart is our willingness and ability to work with our customers to understand their requirements and work out how they can get more out of the Fox in a Box. We're happy to help.
Don't forget to book in your free of charge training to save even more time with the solution.
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
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