Amber and Alex came to show me how the new updates facilitated label printing. They were patient and thorough in their explanations and where more than happy to answer all my questions. Top service, I... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Always 5 Stars to Miro ! Silverfox labeling software is one of a kind but there are occasions where I need some assistance to locate a label or have a custom label made for us - thats where Miro and... Ver más
La empresa ha respondido
I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... Ver más
La empresa ha respondido
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Información de contacto
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Reino Unido
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
Good product & a variety of labelling…
Good product & a variety of labelling solutions, great customer service.
14 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi,
Thank you for your kind review.
Yes, the selection of labels that we offer is fairly expansive and even better they are all printed with the one printer - The Fox-in-a-Box!
One Software
One Printer
One Ribbon
Don't forget to book in your free of charge training to get the most out of your solution.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great Customer Service and Support
I sent a message via my Sales contact, and within 5 minutes, the Support Team had got in touch. Miro guided me through the process and pointed me in the right direction to sort out the problem. He showed great patience as I was struggling to navigate around my screens. Top support.
11 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Dave
Thank you for your review. We really appreciate it.
I'm glad to hear that the support team was so helpful. They work hard to ensure that engineers can print when needed and that their projects do not stall at the labelling stage.
I will pass your feedback on to Miro. He is an asset to the team.
If you need to book any free-of-charge training to get even more out of your solution, please let us know.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Easy to use equipment
Easy to use equipment , and online support with training .
12 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi David
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great support and customer service
12 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Dave
Thank you for your great review. We really appreciate it.
We pride ourselves on customer support and service. No one prints labels when they have time to kill, so we have to be active in responding to queries.
Don't forget to book your free-of-charge training to get the most out of your solution.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Fox In A Box
Silverfox is a good and reliable product which also covers a wide range of labels solutions. I have been using Silverfox for over 15 years in the Datacenter industry and found it has a great format for patch leads, i would be happy to recommend this to anyone looking at labelling product.
Kind regards
Lyle Van Hoorn, Chevron Products UK Limited
11 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Lyle,
Thank you for your great review. We're pleased to hear from such a long-standing customer and hope to support you for many years.
One thing to remember is that the labelling software includes free-of-charge software updates for life. This means the software you purchased 15 years ago is just as advanced as someone who bought one today at no extra development cost.
Don't forget to book your free-of-charge training to get the most out of the solution.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
WE DIDNT KNOW FULLY WHAT WE WANTED BUT…
WE DIDNT KNOW FULLY WHAT WE WANTED BUT SILVER FOX STAFF TALKED US THROUGH THE DO & DONTS ETC HAD GOOD DELIVERY OF FOX IN A BOX
GOOD BACK UP AND SET UP, OUR SITE SUPER HAS IT SET UP ON HIS LAPTOP AND IS REALLY HAPPY WITH THE SYSTEM, THE THERMAL LABELS ARE EXPENSIVE BUT YOU GET WHAT YOU PAY FOR , AND ARE BEINGN USED IN NA SEMI MARINE ENVIRONMENT AND ARE HOLDING UP WELL
GOOD AFTER SALES BACK UP AS WELL
WE WILL BE USING SILVER FOX AS MUCH AS POSSIBLE FOR OUR FUTURE PROJECTS
6 de septiembre de 2023
Opinión espontánea
Respuesta de Silver Fox
Hi Steve,
Thank you for your lovely review.
We pride ourselves on understanding the customers' requirements and working with them to find the most suitable label. We're glad you found the setup so easy; the plug-and-play nature of the solution means you can get up and running immediately.
You're correct in saying, 'You get what you pay for'; this is especially true when labelling. Print and install a substandard label, and it spells trouble further down the line. Silver Fox's high-quality labelling solution, paired with the free-of-charge training and support to ensure you save as much time as possible, makes it a no-brainer. It's our pleasure to support you.
If you have any further queries or want to book free-to-charge remote training, please don't hesitate to contact the team.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We have been using the fox in box…
We have been using the fox in box printer with the Fox flo UV stable tie on cable labels for over 9 years. Not only does this system save time, we have found that the labels have not faded even through they are fitted externally on a tier 1 chemical site, would highly recommend.
1 de marzo de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Robert,
Thank you for your review.
The Fox-in-a-Box is undoubtedly a one-of-a-kind solution, and we're glad you are getting the most out of it.
I'm pleased to hear you had a positive experience with the Fox-Flo. It is such a good label, suitable for all different kinds of environments. Like the one you have described. Please recommend us to your colleagues and peers who require labelling on their projects.
Make sure you get the most out of your solution and book your free-of-charge training with the team to save even more time on your jobs!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
I appreciate for your quick response…
I appreciate for your quick response and support.
29 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Anoop,
Thank you for your review!
Yes, we try to be as proactive as possible when responding to customer queries. Time is the one resource you cannot get back, and when it comes to projects, typically, it is the most valuable asset!
Make sure to get the most out of the solution by booking your free-of-charge training.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Installed the software on a standalone…
Installed the software on a standalone laptop and initially had an issue where we were unable to print. Went to the SilverFox website and contacted support via Web Chat. Support remoted in and changed some printer settings which resolved the issue. All up and running within 30 minutes.
26 de enero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi!
Thank you for your review. We really appreciate it.
We get a lot of good feedback about our support here, but it's nice to see another.
Speed of response is critical for us, and we try to resolve challenges as quickly as possible to ensure that engineers are not slowed down by labelling.
If you want to get even more out of your solution, feel free to book free-of-charge training. Sometimes, 10 minutes of training can save hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Non heat shrink labels…
The slide on non heat shrink labels have saved us time from using the tie wrap style as these are quick and easy to slide on.
Excellent and prompt printing service
Would recommend
19 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Gary,
Thanks for your review. We really appreciate it.
The non-shrink tubing is a game changer for so many engineers, saving them hours on every project. The shape is specially designed to slide on easily while still gripping the cable.
If you have any questions, please don't hesitate to get in touch.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Respuesta de Silver Fox
Hi Colin,
Thank you for your review. We appreciate it!
We take great pride in the quality of our products and the quality of our service. We're glad it's shone through for you.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
The fox Flo cable labels are very well…
The fox Flo cable labels are very well made and durable. Amber from silver fox is extremely helpful. an all round good service.
21 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Lewis,
Thank you for your review.
Yes, the Fox-Flo® labels are the most highly tested and durable cable labels on the market, so it's no surprise that you like them.
We're happy to help.
However, better than our label quality is the service we provide to all customers, and Amber is one of the best at this. I will pass your feedback on to her.
Make sure you get the most out of your investment by booking your free-of-charge training and support. Ten minutes of training could save you hours in the long run!
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
We are happy we chose Silver Fox.
We are happy we chose Silver Fox.
Silver Fox customer service is excellent. They always listen and help with suggesting the best products to fit our needs.
19 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Dave,
Thank you for your review - we really appreciate it.
The team work so hard to make labelling easy for our customers. This year is our 45th birthday as a company, so we have a lot of experience supporting customers on global projects.
We aim to share this knowledge and experience with customers to save them time.
Take full advantage of the free-of-charge remote training to get the most out of your investment. Ten minutes of training can save hours in the long run.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
I'd mainly use the legend tie-on range…
I'd mainly use the legend tie-on range which is very easy to use and print. Over the years the silverfox support team have been very helpful for labacus software and licence support.
15 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Colin
Thank you for your review.
It is always nice to get feedback from customers. Especially longstanding ones.
We are happy to help, and please make sure you are taking advantage of your free-of-charge training and support to get the most out of the solution.
All the best
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Solved my alignment issue quickly
I missed a key step in loading the Silver Fox tie on cable labels and the print was out of alignment. Miro from SF walked me through the process and solved the problem in under 5 mins. Thanks.
12 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Stuart,
Thank you for your kind feedback.
Miro and the support team work hard to ensure users have everything they need to start printing. It helps that the development team have made such a simple, user-friendly solution.
Something we are very proud of.
If you have any questions, please let us know.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Excellent
Very responsive, great product support and the labels sheet have saved us huge amounts of time already.
26 de enero de 2024
Respuesta de Silver Fox
Hi Nick,
Thanks for your lovely feedback!
We're pleased to hear you're already having lots of time. At Silver Fox, that's the name of the game.
Remember, with your one-time payment for the software, you get unlimited free-of-charge training, so if you want to learn more about time-saving tricks, please get in touch!
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Highly recommended.
Highly recommended.
Silver Fox are always available and really care about their customers, The team always take time to listen and offer alterative or best suited products to fit your requirements - thank you SF.
7 de febrero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Kevin.
Thank you for your review. We really appreciate it!
We're happy to support you (and all our customers) as much as possible. Labelling is often not crucial on a project, until it is; and we're here to support all the way.
If you would like to book in any free of charge training, for you or your colleagues, please do get in touch.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great equipment and support
Very helpful support team and cannot fault the DTP-1/300 printer for Cable markers & core IDs. Made our life offshore much easier not having to wait for these to be shipped out.
26 de enero de 2024
Opinión espontánea
Respuesta de Silver Fox
Hi Ian,
Thank you for the review!
We're really pleased we were able to have such a positive impact on your time offshore. We're happy to help.
If you or the team would like to book more training to get even more out of your solution, please get in touch.
Stay well!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
This 2 stage key business is very…
This 2 stage key business is very frustrating. Not sure if it's me, as my program quit working. Asking for another key. Has to be a better way. I'm now searching for another alternative to labeling networks
3 de enero de 2024
Respuesta de Silver Fox
Hi Dale,
Thank you for your review. We value all feedback.
The good reviews are great, but the negative views are how we improve.
We are sorry to hear that you have had such a poor experience with the software and the separate licence keys. This is the first negative feedback we have had on this part of the process/solution.
The two key process is in place for good reason.
The setup key is the software serial number, so follows that licence even when it is transferred to a new PC.
The full key is what allows the user to install fully on one PC, and lock it to that device.
This allows customers to reactivate old licences keys even after years of inactivity, so they do not need to purchase another one.
Nevertheless, it is clear you have had a poor experience with Silver Fox and we express our deepest apologies. We are sorry that the requirement for two separate keys has forced you to review other printing solutions, and hope that your experience with them is better than ours.
I have also spoken to the support team who have told me they have contacted you about your key and are under the impression the matter is resolved. I request you to please contact them if you would like to reopen this ticket, or indeed would like to take advantage of your FREE-OF-CHARGE training on the solution.
Wishing you well on your labelling endeavors.
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Respuesta de Silver Fox
Hi James,
Thank you for your review. We really appreciate it.
I'm glad Niki was able to answer all your questions and even more pleased that the product met your requirements.
If you have any further questions, please don't hesitate to get in touch with Niki or anyone else in the team.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
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