Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent experience in booking my F1 tickets. Needed to exchange a paid ticket for a carers ticket and arrange disabled platform viewing. Katie was really helpful in working through the process, she... Ver más
I had seriously messed up in my hast to buy tickets for my elderly parent. Not knowing anything about motor racing of any sort I purchased what I thought was silverware F1 tickets. It wasn't until I t... Ver más
I purchased my tickets through the AMEX early access sale, but had an issue with my transport ticket so I raised a ticket through their support page. Within a couple of hours I had a clear and... Ver más
Información sobre la empresa
Escrito por la empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Información de contacto
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great Customer Service
I recently had a query regarding tickets for the 2027 MotoGP. I filled in the online query form and had a response within a couple of hours. Nicky handled all of my questions regarding not be able to book at the advised price and escalated the issue to the IT team to confirm that the issue won't occur again.
Nicky then called me to check confirm that the issue was sorted and that I was able to see the tickets.
Great Customer Service!
10 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for taking the time to leave a review. We’re delighted to hear that Nicky was able to help with your 2027 MotoGP ticket query and ensure everything was resolved quickly.
It’s great to hear that Nicky took the time to answer all your questions, liaise with our IT team and then follow up with you personally to make sure the issue had been resolved. Providing helpful, attentive support throughout the process is exactly what we aim for.
We’ll be sure to pass your wonderful feedback on to Nicky. Thank you again for recognising the great customer service you received!
Great service in helping with my gift…
Great service in helping with my gift voucher. Very impressed thanks to Sam.
12 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review!
We’re delighted to hear that Sam was able to assist you with your gift voucher and provided such great service. We’ll be sure to pass your kind feedback on to Sam.
We really appreciate you taking the time to share your experience.
Exceeded expectations
Very good communication, exceeded my expectations in terms of flexibility and compassion.
12 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful feedback!
We’re delighted to hear that you were pleased with our communication and that we were able to exceed your expectations with our flexibility and understanding. Providing a supportive and compassionate service is very important to us, so it’s lovely to know this came across in your experience.
We really appreciate you taking the time to share your kind words.
Received a quick reply to my query with…
Received a quick reply to my query with helpful information.
12 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review!
We’re delighted to hear that you received a quick response and that the information provided was helpful. Providing prompt and useful support is something we aim for, so it’s great to know we could assist.
We really appreciate you taking the time to share your feedback.
Fantastic experience at the 2026 Moto…
Fantastic experience at the 2026 Moto GP, booked early bird tickets for 2027 then realised had booked the wrong seats. Emailed Silverstone, the following day Val rang me from the circuit and sorted it all, no problem. Fantastic service - can’t wait for 2027
9 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your fantastic review! We’re delighted to hear you had such a great experience at the 2026 MotoGP and that Val was able to help with your 2027 booking.
Making the booking process as smooth and hassle-free as possible is exactly what we aim for. We’ll be sure to pass your kind feedback on to Val, and we’re thrilled to hear you’re already looking forward to 2027!
Love coming but why put up scratch card…
Love coming but why put up scratch card stuff on monitor’s when I want to watch race. I’d pay moored if you left out send in your picture, scratch card stuff and stopped motor bikes Revving up when they interviewed the winning riders.
9 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback and for your continued support. We’re really pleased to hear how much you enjoy coming to Silverstone, but we’re sorry that some of the on-screen promotions and noise during the post-race interviews affected your experience.
We understand that when you’re watching a race or listening to the winning riders, you want to be able to focus on the action without distractions. Your comments regarding the scratch card promotions, fan content and motorcycle noise have been noted and will be shared with the relevant teams for consideration.
We really appreciate you taking the time to share your thoughts, as feedback like this helps us improve the experience for our fans.
Sam - fantastic customer service
I had an issue where I needed to contact customer services. Sam was very professional, friendly and provided excellent customer service.
12 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for take the time to leave us a review!
We’re delighted to hear that Sam was able to assist you and provided such professional, friendly and excellent customer service. We’ll be sure to pass your lovely feedback on to Sam.
We really appreciate you taking the time to share your experience!
Extremely poor customer service
Extremely poor customer service. Issue with emails so you never hear back or get an issue resolved and zero other way to contact
12 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for leaving us a review.
We’re very sorry to hear that you feel we have not resolved your issue and apologise for the frustration and inconvenience this has caused.
Providing a responsive and helpful customer service experience is extremely important to us, and we’re disappointed to learn that this has not been your experience. We would welcome the opportunity to look into your concerns further and work towards resolving the matter for you.
Please contact our Customer Services team, so we can assist you further. Thank you once again for sharing your feedback.
Efficient response to enquiry and all…
Efficient response to enquiry and all relevant information details, thank you for making it easy Silverstone.
11 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review!
We’re delighted to hear that we were able to respond efficiently and provide all the information you needed. Making things easy for our customers is exactly what we aim for, so it’s wonderful to know we hit the mark.
We really appreciate your kind words and look forward to welcoming you to Silverstone!
Accessibility team MotoGP 26
What a great experience we had at MOTOGP 26. Excellent support from all accessibility staff from booking tickets , parking and venue. Helpful, friendly and supportive made us feel very welcome and valued. Would recommend any one with disabilities getting in touch with the accessibility team they are knowledgeable, professional and aid to meet you’ve needs to make the experience the best it can be . Big shout out to Dee at Abby who did a brilliant job .
9 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a great experience at MotoGP and that our accessibility team were able to support you throughout your visit, from booking and parking to the venue itself.
It’s fantastic to know that you felt welcomed, valued and well supported. Your kind words about our team mean a great deal to us, and we’ll be sure to share your special shout-out to Dee!
Thank you for recommending our accessibility team. We look forward to welcoming you back to MotoGP in the future!
Super customer service
I needed a question answered before I could book tickets, received the necessary information pretty much immediately - perfect.
10 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave a review!
We’re delighted to hear that we were able to provide the information you needed so quickly and help make your ticket booking experience smooth and easy.
We really appreciate your kind words! We look forward to welcoming you to Silverstone soon.
Silverstone support were great!
Silverstone support were great - we didn't manage the Supercar experience this time round due to ill health but received a full refund, for which we were most grateful. We will be back as soon as we can!
11 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your kind review. We’re delighted to hear that our Support Team was able to assist you and arrange a full refund for your Supercar Experience.
We’re sorry to hear that ill health meant you couldn’t enjoy the experience this time, but we’re pleased we could make the process as straightforward as possible for you.
We really appreciate your kind words and look forward to welcoming you back to Silverstone when you’re feeling better. We hope to see you behind the wheel very soon!
Poor customer service
Poor customer service. I bought a place in the silverstone half marathon with a few of my friends. My friends' Silverstone accounts showed their tickets, but my account was empty. After a few weeks, I enquired to ask what was going on (to check if I needed to do anything) and received an unhelpful/sarcastic reply.
9 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to see your friends’ tickets on their accounts while yours was still showing as empty.
We’re also disappointed to hear that you felt the response to your enquiry was unhelpful or came across as sarcastic. This is certainly not the level of customer service we aim to provide, and we apologise for the way your concerns were handled.
We appreciate you bringing this to our attention so we can learn from your experience and improve our service going forward.
We hope you’re still able to enjoy the Silverstone Half Marathon and have a great race day.
Amazing Day & Venue
We went to our first MotoGP and first visit to Silverstone. What a day!
Respect to all the riders and teams. Quite unbelievable when you see them from trackside. Goosebumps every time they flew past us.
The venue and organisation was excellent!
I contacted the support team (in particular, Sharon) a few times due to a couple of issues I had with my car breaking down and the parking registration. They responed and resolved the issues immediately.
Upon arrival at Silverstone the stewards for parking were spot on, no delays and plenty of room.
The facilities and staff around the circuit were all excellent, much better than expected. Despite being very busy, there was lots of space. Plenty of benches and tables, food and drinks at reasonable prices.
Lots of other things to see and do. Games for kids. Bike shows. Simulators etc etc
The perfect day out and can't wait for the next one. Already booked it!
9 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share such a fantastic and detailed review. We’re delighted to hear that your first visit to Silverstone, and your first MotoGP, was such a memorable experience.
It’s wonderful to hear how much you enjoyed seeing the riders and teams trackside, as well as the atmosphere and excitement of the event. We’re also pleased that you found the venue, facilities and wider entertainment to be excellent, and that our team helped make your day as smooth and enjoyable as possible.
We’re particularly grateful for your kind words about Sharon and our Support Team. We understand that unexpected issues such as a car breakdown and parking registration can add stress to an event day, so it’s great to know that the team was able to respond quickly and resolve everything for you. We’ll be sure to pass your feedback on to Sharon and the wider team.
It’s fantastic to hear that you’ve already booked your next visit. We can’t wait to welcome you back to Silverstone for another unforgettable day!
Great support
Nicky was great to deal with my request. I had a small issue when purchasing my membership. Nicky communicated very well with me, she was very professional and sorted my problem. Thanks a lot!
6 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our team were able to assist with your membership purchase and resolve the issue promptly.
We’re particularly pleased to hear that you found Nicky professional and communicative throughout. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing to become a member, and we look forward to welcoming you to Silverstone.
Cannot beat moto gp at Silverstone
Cannot beat moto gp at Silverstone.
What a day!
And a big shout out to Sharon in enquiries for assistance with helping my dad out for blue badge parking.
Much appreciated
9 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave us such a wonderful review. We’re delighted to hear that you had a fantastic day!
We’re particularly pleased to hear that Sharon from our Enquiries team was able to assist with the Blue Badge parking arrangements for your dad. We’ll be sure to share your kind feedback with Sharon and the wider team.
It’s great to know that we could help make your experience more enjoyable, and we look forward to welcoming you back to Silverstone again in the future.
Great customer service with a ticketing…
Great customer service with a ticketing issue i had.
Quickly getting back to me and resolving my issue.
7 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave us a review.
We’re delighted to hear that our team was able to assist you quickly and resolve your ticketing issue. Providing helpful and responsive customer service is really important to us, so it’s wonderful to know you had a positive experience.
Thank you for taking the time to share your feedback, and we hope to welcome you again soon!
I got worried after reading a very…
I got worried after reading a very negative review. Val B phoned me very quickly, explained everything and totally put my mind at rest. She was friendly and extremely helpful. A credit to your company.
I now know if I have any problems there, I can contact customer service and they will help.
7 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for taking time to leave us a review. We’re delighted to hear that Val was able to put your mind at ease and provide the reassurance and information you needed.
It’s wonderful to know that her friendly and helpful approach left you feeling confident that our Customer Service team is here to support you should you need us.
We’ll be sure to pass your kind words on to Val! We hope you have a fantastic experience and look forward to welcoming you.
Many thanks Grace for all your help
Many thanks Grace for all your help. It is realky appreciated. Thankyou
5 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your kind words. We’re delighted to hear that Grace was able to help and that you appreciated her support.
We’ll be sure to pass your lovely feedback on to Grace. We really appreciate you taking the time to leave us a review!
Really poor service from Val on the…
Really poor service from Val on the enquiries email desk on trying to updated from 1-day to 3-day MotoGP ticket. No wonder attendance is falling.
Weekend is yet to come so leaving this at 2 stars rather than 1.
6 de agosto de 2026
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.