Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way... Ver más
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Consulta las opiniones de los clientes
Excellent experience in booking my F1 tickets. Needed to exchange a paid ticket for a carers ticket and arrange disabled platform viewing. Katie was really helpful in working through the process, she... Ver más
I had seriously messed up in my hast to buy tickets for my elderly parent. Not knowing anything about motor racing of any sort I purchased what I thought was silverware F1 tickets. It wasn't until I t... Ver más
I purchased my tickets through the AMEX early access sale, but had an issue with my transport ticket so I raised a ticket through their support page. Within a couple of hours I had a clear and... Ver más
Información sobre la empresa
Escrito por la empresa
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Información de contacto
JBC Silverstone Circuit, NN12 8TN, Silverstone, Reino Unido
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
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I had been gifted some tickets for the…
I had been gifted some tickets for the weekend but the parking for our bikes hadn’t been booked. I sent an email requesting help and got an almost immediate response from “Lauren”.
Lauren was amazing and booked our bikes in for me, she was polite, courteous and friendly ! A true asset to Silverstone ! Thank you again Lauren 🙏
6 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you so much for your wonderful review! We’re delighted to hear that Lauren was able to help arrange your bike parking so quickly and made the process so easy for you.
We’ll be sure to share your lovely comments with Lauren. She’ll be thrilled to know that her polite, friendly and helpful approach made such a positive impression. We’re very proud to have team members who genuinely care about providing great customer service.
We hope you have a fantastic weekend and an amazing time at Silverstone.
Had a problem with my booking
Had a problem with my booking. Was very helpful and sorted quick
5 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave us a review. We’re delighted to hear that our team was able to help resolve the issue with your booking quickly and that you found our support helpful.
We really appreciate your kind feedback and hope you have a fantastic stay with us. We look forward to welcoming you!
I’m going to the 2026 moto gp with my…
I’m going to the 2026 moto gp with my son…I was paying for parking but couldn’t see where to add my registration number to avoid any later fines, so raised a query online. I have to say they responded very quickly and informed me of the process.
Full credit for the timeliness of their response.
Well done.
3 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave us feedback. We’re delighted to hear that our team was able to respond quickly and provide you with the information you needed regarding parking and your vehicle registration.
It’s great to know that you felt well supported, and we really appreciate you taking the time to recognise the timeliness of our response.
We hope you and your son have a fantastic time at the 2026 MotoGP! We look forward to welcoming you both to Silverstone and hope you have an unforgettable weekend.
LIFES HISTORY NEEDED TO BUY TICKETS
NOTHING WENT WRONG BUT WHY DO SILVERSTONE NEED MY LIFE HISTORY JUST TO BUY TICKETS
TOOK ME 35 MINS TO GET THE APP THEN ALL MY LIFES HISTORY WAS NEEDED ANOTHER 20 MINS THEN LOW AND BEHOLD STILL NO TICKETS AS THEY SAY THEY WILL BE AVAILABLE ON THE DAY ON THE APP
I HOPE THERE IS GOOD RECEPTION AT SILVERSTONE OR THERE WILL BE A VERY LONG WAIT AT THE ENTRANCE
WHAT IS THIS COUNTRY COMING TO AND WHAT ABOUT THE POPULATION THAT DOES NOT HAVE A MOBILE PHONE JUST SEND THE TICKETS ON EMAIL OR POST
5 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating you found the ticketing and app process, particularly the time it took to get set up and complete the required information.
We completely understand your concerns around accessing tickets on the day, as well as the challenges this can present for guests who may not have access to a smartphone or reliable mobile reception. Your feedback is important to us, and we’ll make sure it is shared with the relevant teams as we continue to review and improve the experience for our customers.
We hope that, despite the frustrations with the process, you have a fantastic time at Silverstone and enjoy the event. Thank you again for highlighting these concerns.
It can be a little tricky at first but…
It can be a little tricky at first but once you get familiar with navigating the options and preferences from the website it’s actually pretty straightforward and easy to use. Thankfully I received an efficient detailed response from the support team and well informed guidance to resolve the issues I was experiencing. Will be attending our first Moto GP weekend experience tomorrow. Weather is great and we’re looking forward to it.
5 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We're delighted to hear that, although it took a little time to get familiar with the website, you found it straightforward to use once you got going.
We're especially pleased that our Customer Service team were able to provide the guidance you needed and help resolve the issues you experienced. Providing helpful and efficient service is something we take great pride in.
We hope you have an incredible first MotoGP weekend! We look forward to welcoming you again in the future.
Ive been going to Silverstone since I…
Ive been going to Silverstone since I was 12. My first race, was Ayrton Senna's first win at the this special track. Silverstone has always been my happy place, taking my son there was the best day. Staff have always been amazing, friendly and professional.
Last year, I had a heart attack. Diagnosed with heart disease which is getting progressively worse. I contacted Silverstone and asked what was the procedure for (when my time came) scattering my ashes. I got a lovely email from a lady called Val, she gave me all the information I needed. I can't explain it, she came across like she really cared. I may never get to another race at this special place but I know my wishes will be taken care of by my family and the amazing Silverstone family.
Thanks for the best memories.
#weraceasone
2 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for sharing such a deeply personal and touching review.
It means so much to hear about the special place Silverstone has held in your life, from your first visit as a young fan to the memories you've created with your son. Moments like these are at the heart of what makes Silverstone so special, and we're truly honoured to have been part of your journey.
We're also very grateful for your kind words about Val. We’ll be sure to share your message with her, as she’ll be touched to know that her care and support meant so much to you.
Thank you for being part of the Silverstone family for so many years!
Katie in Service has been incredibly…
Katie in Service has been incredibly helpful and efficient in sorting out accessible tickets and parking.
4 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for leaving such a kind review!
We're delighted to hear that Katie was able to help with arranging your accessible tickets and parking. Providing helpful, efficient support is something we take great pride in, so it's fantastic to know she made the process straightforward for you.
We'll be sure to pass your kind words on to Katie, she'll be thrilled to receive your feedback. We hope you have a fantastic visit to Silverstone!
Ellen was very kind and really try to…
Ellen was very kind and really try to help I guess was a real person because answer was next day and not in matter of minutes like AI does . Anyway really good service and help!
3 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your lovely review!
We're so pleased to hear that Ellen was able to help and that you appreciated her support. Our team is dedicated to providing thoughtful, personal assistance, so it's wonderful to know that came across in your experience.
We'll be sure to pass your kind words back to Ellen. We look forward to welcoming you to Silverstone soon.
Landostand fan postage refund
In Jan, paid for delivery of Landostand fan pack. They didnt deliver, they forced us to collect it at the F1. Still no refund to thousands of people for the postage paid. They dont reply, then a month after the race are forcing us to claim it back. They should have just refunded us all back to payment method made. They are a disgrace! Apparently it will be a time sensitive claim link to make the claim for the refund. DISGUSTING. Theyre trying anything to avoid paying people back!
UPDATED: They send a HSBC link out, but this doesnt work. Internal Server Error on any browser I try. Anything to make it difficult to get our money back!
5 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
We appreciate that some fans were disappointed by the change to the fan pack delivery arrangements, however it is important to clarify the facts.
Unfortunately, an unexpected delay at customs meant the shipment did not arrive in time for distribution to home addresses ahead of the event. To ensure fans still received their packs, collection at the circuit was offered as the alternative.
In relation to the delivery charge refund, the reason refunds have not been processed automatically is due to the way the original bookings were created and managed within the ticketing system. A systematic refund back to the original payment method is not possible in this instance.
The claim process has therefore been introduced as the quickest and most reliable way to ensure fans receive their £6 refund. This is not an attempt to avoid refunds, and all eligible fans will be able to reclaim the charge.
If for any reason you are unable to use the claim process, our team will be happy to assist
We understand the frustration caused by the initial delay and apologise for the inconvenience, but we remain committed to ensuring all eligible fans receive their refund. Thanks
Grace provided alternative dates which…
Grace provided alternative dates which means we will now be able to attend Car Fest. Terrific service!
4 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking time to leave us a review.
We're delighted to hear that Grace was able to help by finding alternative dates, allowing you to attend CarFest. It's great to know her service made such a positive difference.
We'll be sure to pass your kind comments on to Grace – she'll be thrilled to hear them. We hope you have a fantastic time at CarFest, and we look forward to welcoming you to Silverstone!
Fantastic from start to finish didn’t…
Fantastic from start to finish didn’t have to wait long for a reply
30 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave a review.
We're so pleased to hear that you had a great experience from start to finish and that our team responded quickly to your enquiry. Providing prompt and helpful support is something we always strive for.
We really appreciate your kind words and look forward to welcoming you to Silverstone soon!
Car parking pass
Had a query regarding car parking pass, and it was solved in less than 24hrs.Great customer service.
4 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your kind review.
We're delighted to hear that your query regarding your parking pass was resolved in less than 24 hours. Providing prompt and helpful customer service is something we strive for, so it's great to know our team was able to assist you quickly.
We really appreciate your feedback and look forward to welcoming you to Silverstone soon.
I enquired about parking in disabled…
I enquired about parking in disabled for MotoGP weekend as I have a recent knee injury and I’m have difficulty walking. I’m also over 70 and not as fit as I was. I was told no blue badge no disabled parking so a possible 30 min walk(for a fit person). Probably will be trying to sell tix now. thanks Silverstone.
4 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent knee injury and understand how concerning the prospect of a lengthy walk to the venue can be, particularly when you’re already experiencing difficulty with mobility.
We appreciate that our disabled parking requirements may have been disappointing in your circumstances. While we do need to follow the eligibility criteria for designated accessible parking, we understand that individual circumstances can vary.
The resale of Silverstone tickets is not permitted; tickets identified as being resold may be cancelled, which may include the cancellation of the entire order associated with those tickets.
We would encourage you to contact our Customer Service team again so they can discuss your circumstances and any available options with you. We genuinely hope we can help make your visit as comfortable and enjoyable as possible.
Paid for the vedio but can not download
Paid for the vedio but have problem to download. Customer service only advise me to contact Viewpoint. Issue still not resolved.
1 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback, and we're sorry to hear about the difficulties you've experienced downloading your video.
As the video service is provided by our partner, Viewpoint, they are best placed to investigate and resolve any technical issues. However, we understand how frustrating this situation is, especially if it remains unresolved.
If you're still experiencing problems after your correspondence with Viewpoint, please contact our Customer Services team again. We'll support you in getting this resolved as quickly as possible.
Thank you for your patience, and we hope to have this sorted for you soon.
I needed to upgrade my daughter’s…
I needed to upgrade my daughter’s MotoGP tickets to adult after I forgot last year she would be 16. I send an enquiry to Silverstone customer service and they called me back in a few hours but I had left my cards at home. Sharon from Silverstone promised she would call me back the next day at 9 and she did. Thank you for making it a lot easier than I thought it would be
28 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Sharon was able to make the process of upgrading your daughter's MotoGP ticket straightforward and stress-free. We understand that plans and ticket requirements can change, so we're always happy to help wherever we can.
We'll be sure to pass your kind comments on to Sharon, who will be pleased to know her prompt follow-up and support made a difference. We look forward to welcoming you to Silverstone!
I had a great customer experience with…
I had a great customer experience with Silverstone in sorting out an experience day for my Son. They were very flexible and accommodating, very good customer service. Thank you
6 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your wonderful review.
We're so pleased to hear that you had a great experience with our team while arranging an Experience Day for your son. Providing flexible, accommodating service and making the booking process as smooth as possible is something we always strive for, so it's fantastic to know we were able to help.
We really appreciate your kind words and hope your son has an unforgettable day at Silverstone!
Excellent Service
I have contacted Silverstone enquiries a couple of times recently and they cannot gave been more helpful.
Their responses have been both clear and quick despite being during their busy times( British F1 GP and the Classic)
2 de julio de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to leave such a kind review.
We're delighted to hear that our Enquiries team was able to help and that you found their responses both clear and prompt, especially during two of our busiest events of the year – the British Grand Prix and the Silverstone Festival Classic.
Your feedback means a great deal to the team, and we'll be sure to share your comments with them. We really appreciate your support and look forward to welcoming you back to Silverstone soon.
Quick and simple fix thank you grace!
Quick and simple fix thank you grace!
4 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for taking the time to share your feedback. We’re delighted to hear that your query was resolved quickly and efficiently.
We’ll be sure to pass on your kind comments to Grace, who will be pleased to know she was able to assist you.
Thank you again, and we look forward to welcoming you to Silverstone in the future.
Is this a MotoGP parking scam by…
Is this a MotoGP parking scam by Silverstone Circuit, MyCarPass and Wise Parking Ltd?
The Silverstone customer support I received was very poor and the reply I received was useless and read like a badly generated AI response. The response has asked me to leave a review on Trustpilot so here goes.
The issue is that I’ve bought an entry ticket for the 2026 MotoGP on the Silverstone Website. At the same time I paid Silverstone for car parking.
When you buy Car parking the website says you will receive an email from a company called MyCarPass who are based in Daventry and work closely with Silverstone circuit as one of their partners. The email will ask for your car reg and then they will register your vehicle on the ANPR system which Silverstone use at the entry to their car parks.
MyCarPass have not sent me the email and Silverstone customer service have ignored the issue in their response to my email to them telling them I haven’t received the MyCarPass email. Therefore despite paying for car parking MyCarPass have not registered my vehicle for parking.
Like Silverstone MyCarPass do not provide a telephone number for people to contact them and MyCarPass have failed to respond to my message to them using their ‘Contact us’ facility on their website.
MyCarPass work very closely with a company called Wise Parking Ltd. Wise Parking Limited issue the PCN parking fines to Silverstone’s car park users.
When a vehicle triggers MyCarPass’s ANPR cameras and the reg plate isn’t registered MyCarPass send this information to Wise Parking Ltd who issue a £100 PCN parking to the owner of the vehicle. I understand the £100 is kept by Wise Parking Ltd.
Silverstone also have a page on their website where you should be able to register your vehicle using your email address and booking reference. I’ve tried this but it doesn’t work and just says user doesn’t exist on the parking system. ( this is most likely because MyCarPass have chosen not to put me in the system)
So if I go to the MotoGP 2026 at Silverstone I’m going to receive a £100 fine (reduced to £60 if I pay within 14 days and admit it’s all my fault) .
Silverstone benefit as they get the monies I’ve already paid for the Parking.
and Wise Parking Ltd get the £100 or £60 for the incorrectly issued PCN.
MyCarPass, who are the instigators by not sending out the registration Email, have a working relationship with Wise Parking Ltd and no doubt benefit in some way depending on how many PCN’s get issue.
As mentioned above I’ve explained all the above to Silverstone’s customer support. I asked them to contact their partner MyCarPass but they have declined to do so.
If you are going to the MotoGP 2026 and have paid for car parking but haven’t received an email from MyCarPass be prepared to pay an extra £100 in fines and/or spend hours challenging the fine.
Edit after Silverston’s AI response.
I’ve since learnt that MyCarPass and Wise Parking Limited are essentially the same organisation both based in the same office in Daventry and with the same owners and Managing Director. The operate under an umbrella Company ‘All Parking Solutions Ltd ‘ again with the same Director. So when MyCarPass fail to send out the registration email the owners of MyCarPass will indeed benefit financially when PCN’s are issued and paid .
4 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
We're sorry to hear that you've been left feeling frustrated and worried ahead of your visit.
We want to reassure you again that this is not a scam. If you have successfully booked and paid for your parking in advance, your booking is secure and there is no need for concern.
As we head through a very busy summer season, with thousands of fans attending events across the circuit, all of our customer service agents and event support teams are working hard to respond to enquiries as quickly as possible. We appreciate that waiting for information can be frustrating, particularly when you're preparing for an upcoming event.
Parking registration communications are being processed, and your car parking registration details will be with you in time for the event this weekend. If you have not yet received your vehicle registration request, this does not mean that your parking booking has been lost or cancelled.
We would also like to clarify that customers who have purchased parking in advance should not assume they will automatically receive a Parking Charge Notice simply because they have not yet received a registration email. Our teams and partners are aware of event bookings and are working to ensure fans receive the information they need before arriving on site.
Thank you for your patience and for choosing to visit Silverstone. We look forward to welcoming you this weekend and hope you enjoy the event.
I was worried that four days before…
I was worried that four days before the event I hadn't received the email from MY car confirming my parking so reached out via the app to the Silverstone team to be told not to worry I had until midnight on the Sunday to register but the Moto GP was ending on the Sunday afternoon so I have no idea what I was suppose to do about the parking because I'm sure I wouldn't be allowed to park without being registered!!
3 de agosto de 2026
Opinión espontánea
Respuesta de Silverstone
Thank you for your feedback. We understand why this caused concern, especially with the event only a few days away.
To clarify, you do not need to have completed your vehicle registration in advance in order to park at the event. If you have purchased parking, your booking remains valid whether or not you had received the MyCarPass email at that stage.
When our team advised that registration could be completed up until midnight on Sunday, this referred to the timeframe available for vehicle registration and would not prevent you from attending or parking during the event itself. We appreciate that this may not have been clearly explained and understand how this could lead to concerns about receiving a parking charge.
We would like to reassure you that simply not having received the registration email four days before the event does not mean you would be refused entry to the car park or automatically receive a Parking Charge Notice. If you have booked and paid for parking, your booking is recorded
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