Silver Travel Advisor Opiniones 

287
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Firstly, what a magnificent cruise in the Norwegian Fjords. From searching for the best 1st time cruise to suit us, to booking the trip, the car parking and the advice for eating and entertainment on... Ver más

Valorada con 5 estrellas sobre 5

This is the fifth trip I have gone to Silver Travel to organise and Dianne has, as always, done a great job for us. Nothing is ever a problem and she answers my many queries with good grace and speed!... Ver más

Valorada con 5 estrellas sobre 5

Jayne at Silver Travel provided an excellent service and we had the trip of a lifetime. Initially, she was able to book our New Zealand tour and flights for a lower cost compared to what we had be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So well organised, all went to plan, 8 flights, 6 cities, 11 hotels, numerous excursions ... welcome notes at each location and birthday celebrations thrown in. We had the best 5 weeks in NSW, Tasmani... Ver más

La empresa ha respondido

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Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


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4,9

Excelente

TrustScore: 5 sobre 5

287 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(287)

76 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent

Well where do I start. Silver Travel Advisor has been amazing. Providing us quotes, booking (and we have been hard work, asking for different flights, swapping hotels etc). All sorted quickly and efficiently. We are first time cruisers so this has been crucial to have this assistance. Would highly recommend as the customer service we have received has been first class.

31 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thanks Pam - we're delighted to be able to help and always happy to ensure every detail is just spot on for you! Have a great holiday - I'm sure you'll love cruising and hopefully come back wanting to cruise again and again!

Valorada con 5 estrellas sobre 5

Fantastic service as always

We have used Jayne a fair few times for holidays and yet again she nailed it.
We had the most seamless trip to Budapest from airport car park which was direct into the terminal to private transfers and a wonderful hotel. At a fantastic price
Thank you we’re looking forward to New York next year!

25 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Jessica, we're so glad you had an amazing holiday thanks to Jayne!! Thanks for taking the time to share such lovely feedback.

Valorada con 5 estrellas sobre 5

Smooth experience in Crete

Having Jayne sort out all the admin is wonderful and knowing she's there should we need her (we didn't as it was all planned so wonderfully), so another great experience here. Highly recommend!

14 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thanks Carrie! So pleased you had a great (and trouble-free) holiday in Crete. You know where Jayne is when you are ready to start thinking about your next holiday!

Valorada con 5 estrellas sobre 5

First time using Silver Travel

First time using Silver Travel. Couldn't be happier with the service from Jayne. We were kept unto date all the time and the holiday booking and arrangements were straight forward and easy .
Thankyou

8 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thanks Sally, we really appreciate your positive feedback! So pleased we were able to help and hope you have an amazing holiday!

Valorada con 5 estrellas sobre 5

Helpful, friendly and reliable.

I first came across Silver Travel when visiting a travel show last year. The team were helpful in selecting a couple of trips. Ordinarily, other than responding to the usual settlement invoices, there's very little interaction with the sales team after booking. However, owing to last minute changes in my personal circumstances, I needed support by phone. I was fortunate to deal with Dianne Cox who ensured that, despite my knee jerk cancellation of one of my trips, I did not lose out and my friend was able to enjoy the other trip without me. I have since booked a cruise for later this year and am confident that when Dianne says something will be done, it is. That includes responding to email requests whilst she heself is on holiday. As a previously independent traveller, I'm enjoying the personal touch and will continue to use them going forward.

11 de mayo de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Christine, thanks so much for your positive feedback. We're always here to help and ensure we can support you in whatever way is needed. I'm so pleased Di was able to manage your bookings and provide five-star service! Enjoy your cruise holiday when it arrives later in the year!

Valorada con 5 estrellas sobre 5

Jayne Kerrigan once again ensured all…

Jayne Kerrigan once again ensured all our arrangements to Croatia were in place and offered exceptional service and was on hand from booking to returning home. The Maslina resort was outstanding and all the travel arrangements with Jet2 were perfect. Thank you. ,

8 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

We're so pleased to hear you had an amazing holiday in Croatia! Thanks for taking the time to leave such positive feedback for Jayne and we look forward to helping you with your future holidays!

Valorada con 3 estrellas sobre 5

The holiday to Crete in May 15 to 26 this year…

The holiday to Crete in May this year was lovely..except for the transfers.
No one was there in Heraklion airport to meet us, no one answered the phone.
At 2am a Greek gentleman took pity on us and put us on a Jet2 bus and we walked up a hill to our hotel pushing our suitcases.
No mean feat for 2 elderly ladies!
The return transfer was equally chaotic. We were told to confirm online. Our booking number was unrecognised. Phone calls were not answered. Eventually the hotel confirmed it for us..again a walk with suitcases to the beach road.
Silver Travel are yet to apologise or explain..After 6 weeks of regular emails.

Update..finally offered a refund of £16 to. Over4 transfers. Upped it to £20.
A week has passed.. no refund.

18 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Valerie, I am so sorry to hear of the problems you experienced with the transfers on your holiday - please accept my sincere apologies. It's incredibly disappointing when our suppliers let our customers down and don't provide the service we expect. We are in contact with the supplier in question in this case and have logged an official complaint with them. Their response has taken longer than expected but please be assured we are doing everything we can to obtain a response and resolution for you. We'll be in touch with an update as soon as possible, and apologies once again.

Valorada con 5 estrellas sobre 5

Great Customer Experience by Sophie

I have now booked two Holidays with Sophie at Silver Travel, both have been a great experience. Quotes are quick and accurate and the booking is stress free. Would recommend using this advisor with the great customer experience I have had. Thankyou Silver Travel 👍👍👍

7 de junio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thank you Sean! So glad Sophie has been so helpful and made your holiday bookings nice and simple! Hope you have a great holiday when it arrives!

Valorada con 5 estrellas sobre 5

Sophie was great from start to finish…

Sophie was great from start to finish made everything so simple and easy. Always on hand to answer questions, will definitely be using Sophie and silver travel again.

10 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Matthew - thanks for your five-star review! I'm so pleased we were able to help and we're on hand for your future holidays as and when you are ready! Thanks

Valorada con 5 estrellas sobre 5

100%

My experience with silver travel has been amazing! Sophie has been more than attentive even when there was an issue with transactions being stuck in the system

100% customer service
100% recommend to book!

9 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thank you Bethany, that's so lovely to hear! Always happy to help and hope you have an amazing holiday!

Valorada con 5 estrellas sobre 5

Brilliant customer service

Sophie was brilliant from the beginning to the end. She found me a lovely holiday - nothing was too much trouble, and she was always very helpful and professional. I will definitely use Sophie again to book my next holiday.

3 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Mandy, thanks so much, we'll be sure to pass this on to Sophie and we're so pleased to have been able to help - have a great holiday!

Valorada con 5 estrellas sobre 5

Another great holiday organised by Jayne Kerrigan

Another great holiday organised by Jayne Kerrigan. We went to South Africa so it was important that it was well organised and it certainly was. Jayne sorted out the flights both international and internal, all private transfer and three different hotels including the safari. Everything went well and we had a great time. Would certainly recommend Jayne for booking a holiday

8 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Helen,
Thanks for taking the time to leave a lovely review for Jayne. We are so pleased you had an amazing holiday in South Africa and look forward to helping you with your future holidays! Thanks

Valorada con 5 estrellas sobre 5

Jayne

We have been talking to Jayne for over 4 years (thanks to Covid) but we finally managed to get away on our dream holiday. We must have sent hundreds of emails to Jayne and she was always there to help, no matter how big or small. In fact she's that good, we have booked 2 more holidays with her and trust her with everything.

4 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Jackie, thanks so much for sharing such lovely feedback for Jayne. And we're so glad to hear you had an amazing holiday!

Valorada con 5 estrellas sobre 5

Maria went above and beyond her role as…

Maria went above and beyond her role as travel advisor to try and entice me to book.

4 de julio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Laurence, thanks so much for taking the time to leave us a five-star review for Maria. We hope you have a great holiday!

Valorada con 5 estrellas sobre 5

Silver Travel Advisor - Sue Lord

I bless the day I first phoned Silver Travel Advisor and spoke to Sue Lord. From the outset she was friendly and understanding, and she is extremely knowledgable. When my last holiday encountered an issue, Sue dealt with it in a professional manner and resolved it, remaining patient and supportive at all times. Sue also advised me when I decided to go on my first cruise and went the extra mile to find me a cabin in a great location on the ship, Queen Anne. I feel as though I haven’t just found a great travel agent, I have also found a friend.

12 de febrero de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thank you so much for sharing your positive booking experience with Sue. Sorry to hear you had some issues but that's what we're here for and we're always happy to help at every stage of your holiday!

Valorada con 5 estrellas sobre 5

Went the extra mile

We met Sue Lord months ago at a travel show, when we were hoping to arrange a trip to Australia. We told Sue we wanted to discuss the trip in June, and in June, she gave us a call. She worked extremely hard to put together a trip that met our requirements, but in the end, we were all stymied by the ridiculously high airfare. Our second choice was the Caribbean, and Sue found us a luxury cruise on a yacht that looks spectacular. We now can't wait till the trip in February! We can't say enough about Sue's professionalism and friendliness.

27 de junio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi David, we're so pleased to hear Sue was able to find you an alternative option to your original Australia holiday. Have an amazing time in the Caribbean when it arrives!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. My Dad is an older gentleman and so he needed a tailor made service. We’ve looked at hundreds of cruises but the one Deborah managed to find is the only one he felt confident enough to book. She was very reassuring and able to print out and send physical copies to him too, because he likes to have a pack with him when he travels and doesn’t have a printer. She’s now looking for a holiday for me now too. Highly recommended.

18 de junio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Emma, thanks so much for taking the time to leave such lovely feedback. I'm so glad Deborah was able to find the perfect cruise for you dad - we hope he has a great time. And, of course, we'd be delighted to help you find your perfect holiday too!!

Valorada con 5 estrellas sobre 5

Fantastic Experience with Kerry: Made Our Dream Holiday a Reality!

I recently had the pleasure of speaking with Kerry regarding a bucket list holiday, and her advice has been absolutely invaluable. My partner and I had been trying to plan this trip ourselves for quite some time, but Kerry stepped in and took all the stress out of organising our complicated itinerary. She even provided us with a couple of fantastic options to choose from, tailored perfectly to our interests and needs. Her expertise and helpfulness made the whole process so much easier and more enjoyable. I would definitely recommend her services to anyone looking to plan a dream holiday!

15 de enero de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi Rebecca, we're so pleased to hear that Kerry was able to help and provided such fantastic service - we'll be sure to pass on your lovely review to her! Enjoy your upcoming holiday

Valorada con 5 estrellas sobre 5

Huge thanks to this company

Huge thanks to this company,
it was very smooth process.
No stress at all
it was excellent Services. the best they gave us a good deal.!!!
I can highly recommend!!!!

28 de mayo de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Thank you so much! We're delighted to be able to help!

Valorada con 1 estrellas sobre 5

Terrible advice

Terrible advice

17 de junio de 2024
Opinión espontánea
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Respuesta de Silver Travel Advisor

Hi David,
I'm so sorry to hear you were unhappy with the advice you received. Please could I ask you to send over some more information so I can look into this for you and hopefully resolve the issue? many thanks Kerry

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