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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My independently living Father was alone and recently suffered a stroke. He engaged the sos button on his Silvertree Reach watch to call me and the paramedics. I was so happy he did it. The effect... Ver más

Valorada con 5 estrellas sobre 5

I am an octogenarian with COPD, hypertension and a history of TIA’s so understandable that my daughters, only one of whom lives in the same town as me, let alone the Same state are concerned about m... Ver más

Valorada con 3 estrellas sobre 5

Bought this for my MIL as an alternative to the pendant-style fall detection monitors. She loves that it is a watch style. Being visually impaired, the text alerts if she sets off the system do... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Like the stylish of the Watch and come with GPS, and no limit members for your care team. Dislike the battery life is not as long lasting as the ads indicated. Sometimes the battery level drops incred... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de tecnología médica

Escrito por la empresa

Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

73 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(73)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Electronics is not my forte

Electronics is not my forte.
Silvertree bracelet activates if I move my arms a lot. This happened when I could not cancel SOS by lightly pressing button twice and did not have my mobile with near me. At least I knew it works as my Team replied immediately to me. When I explained to Jason how difficult it is for me to press the button twice. He said they were working on that same issue and would be a couple weeks for a resolution.
I am both impressed and pleased each time I interact with Jason. Jason takes his time and explains each step and is most helpful. Even my team have commented on him.

17 de agosto de 2023
Valorada con 4 estrellas sobre 5

Great discreet safety device

My husband has been wearing his Silvertree watch for a few weeks now. It has helped me feel less stressed about him when I’m away from home knowing that Silvertree can detect a fall. The only problem we’ve had is the number of times he has accidentally set it off. The good thing is that he can quickly press buttons on the watch that will cancel a false alarm. I feel much better that he can get emergency services quickly when needed. I would definitely recommend Silvertree to others.

28 de agosto de 2023
Valorada con 1 estrellas sobre 5

This product is too complicated for me…

This product is too complicated for me to manage, technologically. I had someone help me set it up but I wasn'tcomfortable reading it, changing information, following instructions, etc. it's just not for me.

19 de julio de 2023
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Respuesta de Silvertree

We're sorry that our product didn't meet your needs. We appreciate your input, and it is directly being passed to our team for consideration. Thank you.

Valorada con 5 estrellas sobre 5

THANK YOU !!!

Mom is 91 and lives on her own. I am sleeping better knowing that she has the Silvertree Reach- I can look anytime I want to make sure she is ok- Thank you Silvertree!!

21 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Grandma

Bought this for my grandma recently who had a bad fall. My parents and I looked at a bunch of options, including Apple Watch. My grandma didn’t like any of them - she called them “ugly and heavy”.

We heard about Silvertree through Martha Stewart and showed it to her — she was open to trying it. We are now a few weeks in and she is actually wearing it every day and says it is “part of her routine” now.

Very happy with the purchase, and more reasonably priced than everything else out there.

24 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy new customer

Very happy new Silvertree customer! The Reach is what I have been searching for. I wear it on my wrist all day (playing tennis, shopping, lunch with friends) and am not worried about it looking like a medical device. It just blends in. And best of all, my kids know I am safe!

5 de agosto de 2023
Valorada con 3 estrellas sobre 5

Biggest issue is that the device really…needs a watch built in

Biggest issue is that the device really needs a digital watch built in. Nothing fancy, but it’s taking up all of the wrist real estate for a generation that relies on watches.

14 de agosto de 2023
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Respuesta de Silvertree

Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!

Valorada con 5 estrellas sobre 5

Glad to have Silvertree for my Dad

I bought the Silvertree Reach for my Dad and I’m very happy with my decision. Knowing he is safe and connected to me is comforting. And the price is very reasonable at $25/mo.

2 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great for my outdoorsy mom

My mom is very active - she regularly kayaks and spends time on the water. But, she fell and broke her foot last summer just getting the mail. Her phone was inside and the thought of her crawling back inside still haunts me. She is by no means frail so other options seemed too demeaning for her. Silvertree is way more in line with her lifestyle (and ego!)

3 de julio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Like the stylish of the Watch but …

Like the stylish of the Watch and come with GPS, and no limit members for your care team. Dislike the battery life is not as long lasting as the ads indicated. Sometimes the battery level drops incredibly fast (less than 24hrs from 100% to less than 15%). Dislike the tech support in not available seven days, only Mon-Fri daytime. Hope in the future has more function such as dates and time show on the watch, long last and more stability of the battery and more availability from the support team to solve the issue ASAP.

1 de agosto de 2023
Opinión espontánea
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Respuesta de Silvertree

Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!

Valorada con 5 estrellas sobre 5

Techs have been very kind and helpful

Techs have been very kind and helpful. I’m pleased with the service I have received and the timeliness of response.

5 de agosto de 2023
Opinión espontánea
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Respuesta de Silvertree

Your feedback motivates us to continue delivering top-notch quality and excellent customer service. Thank you!

Valorada con 5 estrellas sobre 5

…Easy Peasy

Everything was explained clearly and it was easy to set up.

9 de junio de 2023
Opinión espontánea
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Respuesta de Silvertree

Thank you for your support! We're thrilled to hear that you're enjoying your experience!

Valorada con 5 estrellas sobre 5

I was worried what would happen if I…

I was worried what would happen if I fell or needed help three of my care team one called two came to me right away, then I rec, a call from Silvertree and felt much better, I was so worried the troops would all arrive,anr I didnt need them. I was just so upset because I could not stop the device from red. So this was like a trail run. thanks for your speedy call. God8 bless

8 de agosto de 2023
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Respuesta de Silvertree

We're delighted to hear that you are enjoying your Silvertree experience! Your satisfaction is our top priority, and we're grateful for your support.

Valorada con 4 estrellas sobre 5

Just learning

I’m just getting comfortable with my bracelet , sometimes I hit it by accident.
I responded right away to sos.

6 de agosto de 2023
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Respuesta de Silvertree

We're delighted to hear that you are enjoying your Silvertree experience so far! Your feedback motivates us to continue delivering top-notch quality and excellent customer service.

Valorada con 5 estrellas sobre 5

Thank you Silvertree

I feel so much safer now, and the bracelet is comfortable and works really well. Thank you Silvertree!

4 de agosto de 2023
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Respuesta de Silvertree

This is why we do what we do! Thank you so much for your kind review and we're so happy to give you peace of mind.

Valorada con 5 estrellas sobre 5

Reach is attractive and practical

The Reach is attractive and I've received several requests asking what it is from strangers. They were impressed and agreed it's practical and useful. I wish it had a simple watch on it. I keep looking for the time! It was a bit hard to set up, but my son had no trouble. Customer service is inconvenient since I'm on mountain time. But it's good.

12 de junio de 2023
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Respuesta de Silvertree

We're delighted to hear that you are enjoying wearing your Silvertree Reach! Your feedback motivates us to continue delivering top-notch quality! If you have any additional feedback, we'd love to hear from you at support@silvertree.io.

Valorada con 3 estrellas sobre 5

OK. Not great

Battery life can be flaky but usually good. My mother thinks it is too bulky so we leave it on her walker.

It is ok. I think still room to get better.

8 de agosto de 2023
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Respuesta de Silvertree

Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!

Valorada con 5 estrellas sobre 5

Jason Kelly on your staff went above…

Jason Kelly on your staff went above and beyond assisting me to set up my Silvertree Reach bracelet. He is an asset to your company. Jason has patience and a sense of humor and was a pleasure to speak with.

14 de junio de 2023
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Respuesta de Silvertree

We're delighted to hear that you are enjoying your Silvertree experience! Your feedback motivates us to continue delivering top-notch quality and excellent customer service.

Valorada con 5 estrellas sobre 5

Great experience

I bought it for my mother and she has been wearing it ever since. It was easy to set up and has worked perfectly. It gives me great peace of mind knowing that she is safe

2 de agosto de 2023
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Respuesta de Silvertree

This is why we do what we do! Thank you so much for your kind review and we're so happy to give you peace of mind!

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