My independently living Father was alone and recently suffered a stroke. He engaged the sos button on his Silvertree Reach watch to call me and the paramedics. I was so happy he did it. The effect... Ver más
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Consulta las opiniones de los clientes
I am an octogenarian with COPD, hypertension and a history of TIA’s so understandable that my daughters, only one of whom lives in the same town as me, let alone the Same state are concerned about m... Ver más
Bought this for my MIL as an alternative to the pendant-style fall detection monitors. She loves that it is a watch style. Being visually impaired, the text alerts if she sets off the system do... Ver más
La empresa ha respondido
Like the stylish of the Watch and come with GPS, and no limit members for your care team. Dislike the battery life is not as long lasting as the ads indicated. Sometimes the battery level drops incred... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silvertree Reach, the stylish safety device for Active Older Adults. Automatic fall detection, 24/7 emergency call center, up to 10 days of battery life and connectivity to your family and friends. Available at an affordable price of $149. No contracts, one all-inclusive price for as little as $20/month. Try our medical alert bracelet risk-free for 30 Days!
Información de contacto
Estados Unidos
- support@silvertree.io
- silvertree.io
4,1
Muy bueno
73 opiniones
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This is fabulous!
This is fabulous!! My mother at 94 wears it religiously. It has gone off and she received a text. We know it works. The only probably is trying to put new info into the profile which is not easy.
23 de junio de 2023
Respuesta de Silvertree
We're thrilled to hear that Silvertree has made a positive impact on your daily life! Your satisfaction is our top priority, and we're grateful for your support.
the customer service is fantastic
the customer service is fantastic. they will get you thru anything and solve all and any problems you may experience. i was intimidated by the technology at first but now perfect with it all. love the design of the device and so comfortable to wear. most folks think i am wearing an exercise device ! so happy with it.
1 de agosto de 2023
Respuesta de Silvertree
We're delighted to hear that you are enjoying your Silvertree experience! Your feedback motivates us to continue delivering top-notch quality and excellent customer service.
I still have not been able to use my…
I still have not been able to use my device. I cannot set up the fall detection. I have been told that there’s an issue that the company is working on. I bought it for the fall detection.
1 de julio de 2023
Respuesta de Silvertree
Oh no! We’re so sorry to hear you’re having trouble setting up the fall detection and we haven’t gotten you a solution yet! We put out updates regularly - including just the other day! If you’re able to send us another email to support@silvertree.io, we’d love to see if we can dig into this further to get you up and running.
Only real issue is wrist unit is too…
Only real issue is wrist unit is too easy to hit alarm button unintentionally.
20 de junio de 2023
Respuesta de Silvertree
We're delighted to hear that you are enjoying your Silvertree experience overall! Your feedback motivates us to continue delivering top-notch quality! If you have any additional feedback please let us know at support@silvertree.io.
I wish it was water proof as the shower…
I wish it was water proof as the shower and tub could be the place of greatest risk for a fall. I also find it a bit bulky
1 de agosto de 2023
Respuesta de Silvertree
Thank you for taking the time to share your feedback. We're happy to share that the Silvertree Reach is waterproof rated IP57, which means it is safe to use in the shower! You're right -- showering is a time with an increased risk of falling. This is why we designed the Reach to be shower-proof - so you can live your life and still wear the Reach!
I bought this for my Mom who is 88 and…
I bought this for my Mom who is 88 and it came with no written instructions. My mom is not tech savvy and it was a good thing that I was visiting her to help her set up the device. It is also bulky for a small persons wrist.
19 de junio de 2023
Respuesta de Silvertree
Thank you for taking the time to share your feedback. We appreciate your input, and it is directly being passed to our team for consideration. Thank you!
Silver tree has been very responsive
Silver tree has been very responsive. They have promptly notified my first person on my list every time I've hit the button. They are efficient and doing great.
1 de agosto de 2023
Respuesta de Silvertree
We're thrilled to hear that Silvertree has made a positive impact on your daily life! Your satisfaction is our top priority, and we're grateful for your support.
Don’t press the alarm button too hard!!
After a fall-don’t panic and keep pushing the alarm button. Give it a soft tap and wait for the RED line..Then relax..Silvertree has it under control!
16 de julio de 2023
Respuesta de Silvertree
We're delighted to hear that you are enjoying your Silvertree experience! Your feedback motivates us to continue delivering top-notch quality and excellent customer service.
I have had my Silver Tree Reach about a…
I have had my Silver Tree Reach about a month. Jason is absolutely wonderful and very patient and helpful. I am so glad I bought the Silver Tree Reach -- I feel so secure knowing I can call for help from anywhere with wifi service. A great investment.
1 de agosto de 2023
Respuesta de Silvertree
This is why we do what we do. Thank you so much for your kind review and we're so happy to give you peace of mind!
Respuesta de Silvertree
Thanks for the 5-star rating. We appreciate your support and if you have any additional feedback please let us know at support@silvertree.io.
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