Simplicity Energy Ltd 

Probably one of the worst, if not the worst companies I have ever had to deal with to date.

Set up the account wrong to my neighbours address which I was paying for for months along with to the existing supplier. Took forever to deal with the complaint. Eventually thought it was all over when I got auto Emails saying it had been cancelled and I was refunded.

Then today I receive an Email chasing me for an outstanding balance and threatening for escalation if I dont pay within 9 days.

Terrible company and still waiting for this to be resolved, probably by the Ombudsman now.

I know times are very difficult just now , but I have finally got someone to hopefully resolve the issues I have been having since moving house last October , I all but gave up call after call , waiting time a nightmare , thanks Gary for hopefully sorting these issues .

I came into a house that had Simplicity as the energy provider. I thought the website and customer portal was difficult to use - I couldn't find a better tariff than the standard variable one I was placed on, so decided to leave.

Three months later my move has been blocked FOUR times. I pay all bills as soon as I have them, and provide accurate meter readings. But my move continues to be blocked. I'm now about to embark on trying to move to another different supplier.

Please, I never write reviews, please never go with Simplicity. I move energy companies all the time (I've been with British Gas, Eon, First Utility, Shell Energy, Bulb, Octopus) and Simplicity are by far THE WORST I have ever been with.

Just give them a miss.

the parson i talked to was very helpful and understanding i was very happy with the parson i talked to because he explained everything to me

Long wait for answer but heplpful afterwards

Eunace was very helpful but unable to help with my enquiry. I was passed onto another department and having waited for a considerable time to get through to Eunace had to wait a further considerable time only to end up up being cut off.

Great customer services! Help me with all my questions and enquires

I would like to say that Tye, from Simplicity Energy was a great help today and she has made my day brighter.

Lucy has been amazing, she has sorted out all of my issues today and put my mind at ease. Lucy has also been very patient with me as I'm not the fastest at typing and I also list the live chat a one point, once I found it again Lucy was there waiting. Thank you

Thanks for your help today. I don’t appreciate the time taken to answer call.

I moved supplier from Simplicity and the Direct debit wasn't cancelled. Called Simplicity and spoke with Tye. She was friendly and appeared very efficient. Tye arranged for my DD to be cancelled and said she had initiated the final reading and closure of account. She has also requested the refund I'm due. However, three weeks later I've not had any refund and Simplicity have ceased trading. I think Tye may have mugged me off?

I received an email from you saying that a further payment was required to cover the cost of my current fuel bill. Not having dealt with your company before with regard to extra payments, I needed clarification on the situation. This was dealt with by a young lady, Kya, who took time to explain the procedure in great detail.

I spoke to a Simplicity Advisor today by the name of Ali, who was courteous and dealt with my query promptly, I was given all the information I needed and reassured that my account was now up to date.

Tina was extremely helpfull and solved my problem while i was on the phone , was a little confusing but she solved it for me, great work and another reason why im staying with simplicity.

It took along time to get through to yourselves but after getting through to Joe Slight he managed to sort out the electric and gas accounts out for me very polite and helpful 👍
Thanks
Joanne

Victoria was very helpful, understanding, sorted my query efficiently and effectively amd even got me a better deal! Super service all round - thank you!

Terrible supplier, please avoid using. I submitted a change of tenancy on the 18th November 2020 (a month in advance) letting them know exactly what date I will be moving and what the new address' MPAN and MPRN are. After moving to the new address, I was charged £70 (£35 each for the exit fee, which I was promise over the phone that this will be refunded back to me). Today is the 19th January 2021, I am still having to chase them on the energy supplier switch. Absolutely ridiculous!

Simplicity Energy claims to have good customer service. They do not PERIOD.
They said they would fit smart meters for me- the visit to do this was in June 2020 - I was left with a functioning electricity meter but no working gas meter. Since then all my bills have been based on estimates for my gas.
They ignored all correspondence I sent them, including one in August in which I stated that I wanted their performance to be subject to a formal complaint - surprise surprise they did nothing about the complaint !!
When I rang on numerous occasions to get the matter sorted, given that I want to switch supplier in January 2021, all of the things they said would happen didn’t i.e. smart meter being rectified, call backs to update me on progress, visits from meter engineers.
In my opinion this is one of the most shambolic, inept, dishonest companies I’ve ever had the misfortune to do business with.
One word of advice - AVOID

The worst company I have dealt with in a very long while. Moved in to our house 3 months ago and have been unable to get them to set us up with a direct debit and are currently on their highest tariff racking up big bills in a new house with no way of changing to another supplier until the bill dispute is resolved. I thought companies like this no longer existed. It is painful dealing with them