Website was easy to use, finding what we needed and ordering was a simple process. Communication was excellent and delivery was very quick. The product was too notch and at a good price.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Ver más
Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On e... Ver más
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Información de contacto
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Reino Unido
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,6
Excelente
346 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Simply Underlay
Thanks for your review. We're pleased to hear the ordering process was smooth and that you're happy with the quality.
Respuesta de Simply Underlay
Thanks for your review. Great to hear everything was straightforward and that your queries were handled quickly. We appreciate your support.
Great value and service
Perfect delivery, perfect product £200 cheaper than my previous quote!
24 de febrero de 2025
Respuesta de Simply Underlay
Thank you for your review. We're glad to hear everything was spot on and that you saved £200. We work hard to keep our prices fair and accessible, without the usual high street mark-ups.
Superior underlay at competitive price …
The Treadaire underlay arrived promptly from Simply Underlay and was at a very competitive price, less than half the cost of the carpet showroom. The underlay appears to be of excellent quality, but only time will tell. The tape that I ordered at the same time, went missing during transit but Simply Underlay sent a replacement without qualms. I would not hesitate to order from them again.
6 de febrero de 2025
Respuesta de Simply Underlay
Thanks for your review. We're glad to hear the underlay arrived promptly and that you were happy with the price and quality. We apologise about the missing tape (these things can happen with the courier), but we're pleased we could get a replacement out to you quickly.
Quick delivery and easy returns process, would recommend company
Made large order which was delivered in expected time frame. Had over ordered and after emailing customer services, easy instructions to return extra and was refunded the following day.
Would have like to discuss the best underlay to order at the beginning but there no longer seems to be telephone number to speak to a real person.
20 de febrero de 2025
Opinión espontánea
Respuesta de Simply Underlay
Thanks for your review. We're pleased to hear your order arrived on time and that the return and refund process was straightforward. While we no longer offer phone support, our team is always happy to provide expert advice by email before you order.
Order experience
Easy to place an order. Correct material delivered. Originally Informed underlay would be delivered on a Monday. Confirmation came that underlay would be delivered early, on the Friday. It didn't arrive. Further confirmation was received that it would be delivered on the Monday, which it did. Cost me a day at home.
The underlay has a violet backing on one side and a mesh backing on the other side. I cannot find on the Simply Underlay website any instruction as to which side goes down. I'm assuming violet.
Generally pleased.
5 de febrero de 2025
Respuesta de Simply Underlay
Thanks for your review. We're glad to hear you're pleased overall with the product and service.
We would like to apologise for the delivery confusion — we understand how frustrating that can be and will ensure we follow up with the couriers.
The violet side should be laid down on this underlay. We will update the product page accordingly.
Probably the best after sales service I…
Probably the best after sales service I have ever experienced!
10 de febrero de 2025
Respuesta de Simply Underlay
Thanks for the kind words. We take after-sales service seriously, so it’s great to know it made a difference.
Fast efficient delivery not used…
Fast efficient delivery not used underlay yet but seems good quality
5 de febrero de 2025
Respuesta de Simply Underlay
Thanks for your review. We're glad delivery was fast and you're happy with the quality of the underlay.
Slight mix-up with the delivery
Slight mix-up with the delivery. Was originally scheduled for the Monday and then I got a msg Wednesday of the previous week saying it would be delivered on Thursday. Waited in all day and it wasn’t delivered until the following day.
5 de febrero de 2025
Respuesta de Simply Underlay
Thank you for your review and feedback. We're going to follow this up with the courier as it's not what we expect for what they charge us.
Great company,
The price was a lot cheaper then carpet shop .the same make for half the price
4 de febrero de 2025
Respuesta de Simply Underlay
Thank you for your review. We offer all the major underlay brands without the overheads, which means we can pass on the savings to our customers.
Good choice and easy to navigate website
4 de febrero de 2025
Respuesta de Simply Underlay
Thank you for your review. It's nice that our hard work on the website and product curation has been noticed.
Respuesta de Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Respuesta de Simply Underlay
Thank you for your review. Two things we pride ourselves on, so this is nice to read.
Very good underlay very dense material…
Very good underlay very dense material only downside very heavy to lay
Only just fitted but also seems to be better at insulating and the rooms seem warmer
6 de enero de 2025
Respuesta de Simply Underlay
Thank you for your review. Yes, the better quality, denser underlays can be very heavy, but once installed they will last for many, many years.
Hassle free underlay purchase
Hassle free underlay purchase. Competitive prices and fast delivery. 🏅
28 de enero de 2025
Respuesta de Simply Underlay
Thank you for your review. You just summed up everything we stand for.
Respuesta de Simply Underlay
Thank you for your review. We pride ourselves on offering the best value for money products on the market so this is nice to read.
Tredaire dreamwalk
Really helpful when made a change to my online order.
Quick delivery...only took 2 days. Will definitely use again.
13 de enero de 2025
Respuesta de Simply Underlay
Thank you for your review. We're glad we could help.
Good communication
Good communication, order delivered within timescale,would buy from this supplier again.
8 de enero de 2025
Respuesta de Simply Underlay
Thank you for your review and we look forward to serving you again in the future.
Respuesta de Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
Underlay understood
Great advice from Mike, the website was really informative, unbeatable prices and fast delivery, the driver was really lovely and brought the underlay indoors for my mum
3 de enero de 2025
Respuesta de Simply Underlay
Thank you for your review. We will be sure to pass your comments on to Mike and the delivery company.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.