Website was easy to use, finding what we needed and ordering was a simple process. Communication was excellent and delivery was very quick. The product was too notch and at a good price.
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Consulta las opiniones de los clientes
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Ver más
Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On e... Ver más
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Ver más
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Información sobre la empresa
Escrito por la empresa
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Información de contacto
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Reino Unido
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,6
Excelente
346 opiniones
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Respuesta de Simply Underlay
Two things that we always want to be associated with. Thank you for your review.
Plushwalk 12mm underlay
Excellent service, quick delivery and great under lay at a good price.
3 de diciembre de 2024
Respuesta de Simply Underlay
Than k you for your review. We pride ourselves on our service and quality of product so this is nice to read.
5 Star experience from the start
5 Star experience from the start! Very easy ordering and my order arrived well packaged and 1 day earlier than expected. Each roll was individually wrapped and perfect. The underlay was easy to fit and the quality exceeded our expectations !
I would very highly recommend and will be ordering again in the near future.
29 de noviembre de 2024
Respuesta de Simply Underlay
Thank you for your review. We're glad we exceeded our own high customer service expectations and hope to serve you again in the future.
Exceptional
I found the exact underlay that I wanted at a very good price, we had some issues with the delivery company, but Mike at Simply Underlay was outstanding at getting a new roll out to us so it arrived in time to be fitted before Christmas.
Great price, Great advice, and Excellent customer service, thank you Simply Underlay
25 de noviembre de 2024
Respuesta de Simply Underlay
Thank you for your review and the patience and understanding shown while we sorted out your delivery issue. We will always strive to put things right when things occasionally go wrong.
Delivery process is just a shambles
Delivery process is just a shambles, waited inn a whole day and no delivery, only partners birthday. Will never use them again
9 de diciembre de 2024
Opinión espontánea
Respuesta de Simply Underlay
Thank you for your feedback and we're sorry you had issues with your delivery.
Unfortunately, although we dispatched your order on time (3rd of December), the courier, DX, was experiencing unprecedented demand on its network due to Black Friday, which led to a handful of orders being delayed at the central hub.
So, while we expected your order to be delivered on Friday 6th, it slipped to Monday, one working day later than expected. We apologise for the inconvenience caused, especially on such an important day, but there was honestly nothing more we could do on this occasion.
Great communication highly recommend!
2 de diciembre de 2024
Respuesta de Simply Underlay
Thank you for your review and recommendation.
happy customer
Simple to order on line, good price and excellent delivery service and very happy with the product
28 de noviembre de 2024
Respuesta de Simply Underlay
Thank you for the review. We pride ourselves on the quality of our products and making them accessible to all, so this is nice to read.
The experience was made great by the…
The experience was made great by the delivery driver. I’m 68 and although in good health I’m not as strong as I used to be. The delivery driver was doing what should in truth be done by two men. He brought all 10 rolls of underlay into my home. He deserves 12/10
25 de noviembre de 2024
Respuesta de Simply Underlay
Thank you for the review. We will be sure to pass on your feedback to the delivery company.
Excellent service
Excellent service
They kindly upgraded my delivery due to scheduling on my part - thank you !!
Carpet fitter impressed with underlay
Haven’t yet used it but will update
Seems great
And the online purchasing and delivery service was brilliant overall
Would recommend
5 de noviembre de 2024
Respuesta de Simply Underlay
Thank you for your review and we're glad to hear your fitter approved of the product. We only stock the underlay we would be happy to have installed in our own homes.
I ordered two rolls of underlay which…
I ordered two rolls of underlay which were a fantastic price and quality. There was a slight delay with delivery which was down to the courier with one of the rolls. I contacted customer services and (Mike) replied, he rectified the issue immediately so a special thanks to him.
11 de noviembre de 2024
Opinión espontánea
Respuesta de Simply Underlay
Thank you for your review and for being patient while we sorted out the courier issue. We hope to serve you again.
Delivered when stated.
Delivered when stated.
Easy to deal with.
Just what it says on the tin.
Have ordered before, returning customer.
30 de octubre de 2024
Respuesta de Simply Underlay
That you for your review and repeat custom, we really appreciate it.
Easy, fast and straightforward
Super delivery and everything looks as it should. Good price for what I needed, will use again for sure.
14 de octubre de 2024
Respuesta de Simply Underlay
Thank you for your order and review. We look forward to serving you again in the future.
Good service provided with quick…
Good service provided with quick response when one roll of underlay didn't arrive which was rapidly dealt with
11 de octubre de 2024
Respuesta de Simply Underlay
Thank you for your review. Things can sometimes go wrong with the courier but we're always quick to solve the issue for the customer.
Respuesta de Simply Underlay
Thank you for your review and we hope to see you again in the future.
Arrived exactly on time as expected
Arrived exactly on time as expected. Underlay was what I expected so all good thanks.
14 de octubre de 2024
Respuesta de Simply Underlay
Thank you for your review and positive feedback.
Massive saving v Tapi
Ordered 3 rolls of underlay - arrived within 3 days and saved me £270 compared to the quote from Tapi (and I upgraded to a more premium product).
14 de octubre de 2024
Respuesta de Simply Underlay
Thank you for your review. We pride ourselves on fair pricing for everyone and excellent customer service, so this is nice to read.
Really prompt service and delivery
11 de septiembre de 2024
Respuesta de Simply Underlay
That you for your review. We're glad we lived up to our high expectations.
Good price, quick delivery
The underlay product I bought was the best price around, the purchase process was easy, and delivered promptly.
Would buy again from this company
8 de octubre de 2024
Respuesta de Simply Underlay
Thank you for your review. We're glad you were happy with the whole process and look forward to serving you again in the future.
Great product,,
Great product,,, delivered earlier than expected,, always good?,,,,, like walking on soft velvet easy to lay and cut,,, makes a lot of difference to the feel of carpet underfoot 👍
7 de octubre de 2024
Respuesta de Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes so we're glad they lived up to expectations.
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