SIXT Shlomo Opiniones 53

Exactly as described by "Howard Beenstock" below, so I cannot but wonder if this is a scam. Copy-pasting their review with slight modifications, since exactly my experience:

..."Rented a car for three weeks from Sixt. Left their office and drove a short distance, got low tyre pressure message. Pumped them up at garage. Two of four tyres were 1.5 bar instead of 2.4 bar. Kept the car but after one week same thing again...."
...Sixt claimed nails in tyres and I'm not covered for tyres and even if happens immediately after leaving office it's my responsibility...."
Charged me a fortune for the tyre.
.

Un accueil aussi froid qu’une porte de prison, des agents tellement pas agréables ni souriants, qui soufflaient des qu’on leur posait une question.
Nous sommes tombés sur une femme qui était à claquer, ça frôlait le manque de respect.
En plus de ça, nous avons eu une voiture sale.
Au retour lorsque nous avions ramené le véhicule une gomme nous demande combien nous avons de siège auto, et je lui répond un seul. Il m’a demandé pourquoi dans mon dossier était noté 2 sièges, il est donc parti se renseigner savoir si j’en avais bien un seul. Tellement pas agréables …
Enfin bref, je ne recommande pas du tout mais du tout !!!!!!!!!!!!

The service at your Sixt Franchise (Shlomo) in Israel in appalling! The office was closed when we arrive to take the car and no one answered our calls to the number that was left on the door of the office. This is even though you had our flight details and could expect our arrival. After half an hour someone showed up and then we had to wait for a driver to take us to the car collection area. Since many people were waiting, they squeezed us in illegal way, too many people into the only van they had. Upon arrival to the office, no apology, no smile and very rude service. We received an "upgrade" (only because they had no available vehicles in the category we booked. The vehicle was old, with over 55,000 km. Many scratches and bumps, but only 2 signs on the paperwork I received. When I pointed that out, they suggested that I'll make a video of the car for my records. No one bothered to come with us to the car and explain to us about it during the handover. The car seats were very stained and had a cigarette burn to the driver's seat. When we returned the car, they made us wait for 15 minutes while they inspected the car. I brought exact amount of USD cash to pay for the rental and avoid the exchange fees, but your representative refused to accept it, claiming that they have a new procedure that doesn't allow them to accept cash - although the T&C didn't mentioned any of it. As a whole, very poor experience and definitely not what I receive when I rent in other countries.

We collected in Beersheva and dropped off in Eilat.

In Beersheva the sales woman was unfriendly and uninterested. She wanted to charge us $12.50 a day to use our credit card of choice (the one we used to pay for the car). We had to use a different credit card to avoid this charge. They also charged $24 a day for full insurance (Albar Europcar only charge $10 a day).

The car stank and was filthy inside. All the vents were clogged and dirty, full of dust. We thought it was a really old car but it had lots of features that suggested it was a new car. Just neglected and filthy. No windscreen wash in the tank either.

We weren’t given any handover or advice about the car. We were just told it was in the parking lot and to find someone in the garage if we had questions. We didn’t even know how to start the car.

Dropping was slightly better, the guy we did handover with was easier to understand and gave us a ride back to our hotel, only a mile but it was appreciated.

Never had such a terrible experience in renting a car.
1. They have DOWNGRADED me, as they did for another couple at next counter, with a small refund.
2. The car had a breakdown after a day, empty radiator because of a leakage in a pipe. I've waited 4 hours (!) before the mechanic arrived, with my daughter and 1.5 years granddaughter with me.
The mechanics told me that a previous fix wasn't done well and made a temporary fix.
I had to drive the next day for more than an hour to their garage to get a final fix (that took another hour), again with my daughter and granddaughter on board.
In total I wasted almost a day of my trip because they provided me with a defected car, without any compensation.
KEEP AWAY FROM SHLOMO SIXT IN ISRAEL!

Déplorable et mauvaise gestion ! Si vous décidez de louer un véhicule 🚗 allez ailleurs ces derniers ne respectent pas leurs engagements et vous poussent à prendre l’assurance du loueur et à défaut l’assurance s’élève à 3000$ une caution débitée sur votre compte avec Visa Premier. Une honte pour ces marchands.

Garbage company do not use my quote start with $670 I pay $1295 unbelievable horrible customer service took me two hours to get to the Location from the airport

I will remember for long time the nerves I spent and the unanswered calls trying to revert my triple charge

Hired a car for one month from Sixt. Left their office and drove 5 kilometers. Got TWO warning messages, one for brakes, the other for cruise system. Office was closed so called customer service who were very unhelpful. Went to office next day and change cars. Drove 10 kilometers and got low tyre pressure message. Pumped them up at garage. Two of four tyres were 1.5 bar instead of 2.4 bar. Kept the car but after one week same thing again. Sixt weren't interested, saying nails in tyres and I'm not covered for tyres and even if happens immediately after leaving office it's my responsibility. I closed contract immediately and went to another company. I won't be going back to Sixt Israel again.

Paid a deposit, never rented a car, still waiting for them to refund me. Not a big sum of money, but shows their mode of operations.

לקוח תיזהר
. אנשים שקרנים. אנו עשינו הזמנה אתמול לשבוע הבאה.
היום ​בבוקר דיברתי איתם כי עדיין לא קיבלנו מספר אישור. .
הפקידה החוצפנית אמרה לי במפורש: אדוני אין רכב. לא יאומן

שלום,
לפני פסח הגענו לארץ ממיאמי פלורידה לחתן את ביתי בשעה טובה ומוצלחת ברוך השם. התקשרתי לשלמה סיקסט להשכיר רכב עם 7 מקומות והדיל שנתנו לנו היה הכי טוב. הפקיד אמר 1500 שקל וממש שמחנו. מייד הסכמנו. הם שלחו 2 אנשים להביא אלי את הרכב. כשהם הגיעו הם החתימו אותי על החוזה ונסעו. בסוף פסח הלכתי למוקד לבדוק אם אני יכול להוסיף ביטוח מקיף. ובדרך אגב שאלתי "כמה אני חייב עד עכשיו??" הפקיד השיב 2500 שקל!!! אמרתי לו איך ייתכן?? אמרתם לי בטלפון 1500? הוא שאל "פה אני לא רואה את זה. עם מי דברת?? אמרתי לו "לא ייתכן כזו נוכלות!!! בטלפון אמרתם 1500 ובחוזה הכנסתם עוד אלף?!?! אתם ממש נוכלים!!
ועכשיו מורי ורבותיי,
בבקשה ממכם,
חוסו על עצמכם! אל תאמינו למה שנאמר בטלפון! אתם חייבים לבדוק הכל לפני שאתם חותמים! לא פלא שלא סובלים אותנו בכל מקום ולא רוצים להתעסק איתנו באף מקום! בחיים לא נתקלתי בדבר כזה ואני כבר 35 שנה בחו"ל ופעם ראשונה בארץ מאז!
ממש גועל נפש!
מחילה על כל הביטויים היפים,
שנזכה לגאולה האמיתית והשלימה על ידי הרבי מלך המשיח שליט"א עוד היום ממש!

Beware! We used Shlomo Sixt in Eilat, February 2020. They charged us for 3 days of rental, although we had a car just for two days. Just before flight back, we went there and the lady confirmed it is a mistake and promised to send new invoice and money back within a couple of weeks. Unfortunately no invoice or money or even a simple reply!
Really bad experience with customer service, if you can try to rent with a different company.
Marcin, Poland

Shlomo Sixt - scammers!
Once they get access to your credit card it could be charged without any invoice and real reason.
I was charged for 25$ after 3 months after car rental.
After ask for invoice they sent something like "Parking Report xxx Invoice yyy" on Hebrew.
They pretended that I got enough information and tried to make me feel as a stupid customer during 10 days.
After 10 days of email-negotiations they finally managed to send me details about what exactly I was charged for.
And what information I got: it is payment ($25) for their handling of the payment for some parking.
This parking occured in the moment of dropping off the car (right at the moment I gave a car back to their employee).
So I had to pay for the parking of a car after its rental period.
And what is the most terrifying: also I was informed that I still must pay for this parking extra 500 NIS (~145$).
Before writing this feedback I tried to contact them but what I got is only 3 days of ignoring!
Conclusion: car rent here is very risky, avoid this scam company or close your credit card afterwards.

This company is dishonest. I reserved a car from Jerusalem to Eilat. The reservation included a one-way fee. When I picked up the car they added a $120 car return fee. When I complained the agent spent 15 minutes looking through the fine print on my contract to find a justification for the fee. She couldn’t find any but refused to remove the charge. They also had a $30 fee to drop the car at the Eilat airport. I changed the reservation to drop the car at the Eilat city location and they removed the fee. I then dropped the car in the city and they charged me the fee for the airport drop off.

The reservation was for $160. They charged me $300. Do not trust this company.

not honest no one to talk to , no email to reply to charges you without validating the charges until you dispute charges

Iam a regular costumer of sixt shlomo in israel at tel aviv airport i wanne say that they do everything in there power to fix you the ride you want i rented like 6 times this year and is olso perfectly in order nothing to complain most of the times they will hand over a brand new car! In the categorie you order!!

Horrible experience with the return of the car. There was no new damage found during drop-of, however they charged our credit card for the damage allegedly found after we left. They sent us an unsigned Acknowledgement of responsibility damage report and claimed we acknowledged the damage. We have a picture proving the damage was there upon pick up of the car, and they keep ignoring it. The communication is frustrating - their email boxes are always full and emails don't go through. People answering the phone have neither knowledge, nor authority to deal with problems. We would never rent a car with Sixt again.

renting process was easy - but terrible customer service - extremely difficult to reach the staff by phone or e-mail
I was told I could get a tax refund if I sent them an e-mail after the weekend with a picture of some document. I sent the e-mail, as requested, and was then told I couldn't receive a tax refund because the contract was already "closed."

I am still reeling from the horrible, awful, stressful experience picking up our car from ShlomoSixt in Jerusalem (on King David St) this morning.
Although we had reserved the car in advance, picking it up took 90 (!) minutes - totally unacceptable! After about an hour we made a comment to the lady at reception, who had the cheek to blame US (apparently we should arrive earlier next time).
When we went to the garage to pick up the car - now nearly 80 minutes after we had arrived - I asked the attendant to pls finish up everything quickly as we were now late for an appointment. I have never in all my life seen anything like his reaction. He started yelling at me (in Hebrew) that he doesn't work for me, and threw a hissy fit. He took pictures of all the dents and scratches on the car without saying another word to us, but stomped around the car aggressively, stuck something on the roof and then when he turned around to leave, SPAT on the floor (!). When we came to leave the parking lot, we couldn't find the ticket. Eventually it turned out that the thing he had slammed onto the roof was the ticket, which he had not explained to us and which we had to struggle to get off the roof.
To add insult to injury, the car was in a disgraceful state - absolutely full of scratches, nicks and bumps and dirty in the trunk. It is not fit to be used as a hire car.
This was truly the worst customer service I have experienced anywhere, any time. We are first time customers and will NOT be using ShlomoSixt again. Nor should you.