Skiworld Opiniones 1185

Several e-mails, one telephone conversation and still nothing! This would have been our 3rd ski holiday with Skiworld but never again! I appreciate that these are special times, but the holiday was cancelled 3 weeks before departure (so almost a month has now gone by) and the package holiday regulations 2018 state a full refund is to be provided with 14 days - perhaps Skiworld are above this? Really disappointed and cannot recommend. Will definitely be pursuing a legal angle.

Awful company. Awful customer service. Holiday cancelled on the day- promised a full refund and now they won’t refund anything. Not answering emails. No phone operators. Money robbing bast...

We travelled out on our holiday to Val Thoren when the holiday was curtailed, and Ski world have refused a refund or credit note, even though the whole repatriation was a complete shambles, no rep knew what was happening, no times were properly communicated to us, not enough coaches were ordered resulting in sleeping on the floor of Calais ferry terminal for 5 hrs at 2am. Not even water was provided.

We have now been offered a refund of the lift pass, and ski hire, however ski world are trying to take a discount off the refund, despite the refund being part of a package with a chalet. No refund offered for unused days in the chalet. They have taken our money. Our unused flight home has also not been refunded.

The days we were on holiday were sub standard. This was the first time I have travelled with skiworld, and the service has been nothing but terrible, the food served on holiday was partially still frozen, and the chalet staff couldn't even manage to clean the chalet properly. The staff overall didnt care because the season was over.

One of the worst companies I have ever dealt with. Would personally avoid at all costs!

Awful! Don't use this company.
Won't refund any money for a holiday that didn't happen, despite being ATOL protected.
Won't answer phones or emails.

Dishonourable company. Claim to have ATOL and ABTA protection and still renege on refunding passing the puck on to insurers. Avoid booking with them. If something goes wrong even in spite of their advising a refund will be made within 14 days, the just do not pay. They offer a holiday next year "with the same protection"! At least Crystal make the refund. Book with them for safety.

#skiworldrefund has started on Twitter for people to expose Skiworld's refusal to honour the terms and conditions of their contract.

My experience - due to depart 10th April. Holiday cancelled by them 14th March. No contact until today advised to claim from insurance despite the terms and conditions on their website

I recently worked for skiworld this season.

Alongside skiworld not refunding my family and friends who were due to come out but couldn't because of the virus they are also breaking many employment laws!

For example, they would threaten us to sign time sheets that stated we worked 35 hours a week when in reality it was anywhere from 48 - 60 hours. This included a consistent 12-14 hour shift every Saturday for changeover day.

Alongside being completely unreasonable working hours, this is FRAUD!

Austrian law states employers should not work more than 39 hours a week and should have at least 11 hours in between shifts. Asking us to sign false time sheets essentially was asking us to commit a serious crime. We were told if we did not sign then we would be sent home and then that if we didn't our resort manager would go to jail. Why is the ownership on the employee for such things?

There relentless effort to work you into the ground, threaten you if you do not do what they ask and overall working conditions was appalling.

I encourage anyone who is thinking about working for skiworld to think TWICE as your barely get time to ski and your be walking on thin ice by breaking many laws!

Please, if your thinking about booking a holiday with skiworld consider what your promoting and the impact you'll on sustaining this terrible work climate and threat culture.

Was booked to go to Val Thorens 21st March - Cant get any answers re a refund - have tried many emails and phone calls - weeks later and getting no response at all.
They have now said they will be refunding all ski hire / lift passes but nothing about holiday refunds.

Had holiday cancelled 2 weeks before departure, I had booked for a large group so trying to rebook for next year would be impossible so chose the refund option. Initially they said no problem, they understand and it would be returned within 14 days.

So 25 days, 4 calls and 14 emails sent but with no replies I am still out of pocket and no one will answer. They have gone completely silent for the last 3 weeks. My hopes of getting it back from ski world are fading fast.

Terrible customer service from Skiworld - really shocked at the way they have treated paying, loyal guests.

Flew us out to France for our 1-week ski trip, chalet host told us the same day we arrived over dinner that 'the resort was closed'. We were then told we would need to leave imminently, but had no updates over the course of Sunday until in the evening the chalet host read out a text message with our *coach* home details leaving the next evening. I didn't see a single rep or resort manager during the 48 hours we were in resort.

Clearly we were not able to ski at all, no restaurants/cafes/bars were open and chalet cooking/cleaning stopped abruptly as the reps no longer cared.

They are now refusing to refund us anything at all, and are not even helping with refunding lift passes.

I was due to fly out on the 28th. I have still not heard from Skiworld in any form at all. The website says they have contacted all person s due to depart prior to 4th April which is not true as I have had had no contact form them at all! I would have been happy to consider rolling holiday over to next year but not sure I would now given the lack of communication.

I just wondered if anyone who had not began their ski holiday has had a refund? We were due to fly out on 28th March but was obviously cancelled. We are still awaiting a refund.

Firstly I would give a NO STARS if I could of! What an absolute disgraceful lying company that you are! THOMAS MOULTON assure me that if my booking was cancelled, "of course I would get a full refund" LIAR, quick enough to take your money! 20mins to take your money for 6 of us going to Val Thorens 21st march at £4452, no refunds can have vouchers, or deferral! still no refund even on the lifts passes! and after speaking to LAURA (didn't leave her second name on email as she knows I wasn't going to get it!) I will be making a claim under section 75 off my credit card, and will then the money will be automatically refunded and returned! Although you've held my money for a short period of time! You will never see a penny of my money ever again! Sooo in total iv spoken, THOMAS MOULTON, LAURA (USELESS), GRAHAM SPRATLEY, GEORGE CHALLONER, KOMEIL NOFELI completely useless full of promises... liar liar pants on fire!

Dirty rotten liars.

We stayed at Chalet Nimbus in St Anton and were thoroughly disappointed. The listing for this chalet on the website makes out that it’s some luxury level booking (Skiworld’s “Signature” line), but the reality is far from that.

Firstly, you don’t get any of the extras they promise. Think you’re getting Champagne on arrival? Nope, you’re getting prosecco in dirty glasses. Packed lunch on the return journey? Definitely not unless you explicitly ask for it – even then it’s pretty obvious that it has been prepared in a rush and is nothing more than a sandwich and cereal bar.

Then we get to the chalet itself, while objectively a nice building, when we arrived I was shocked at the cleanliness of it. Skiworld claims that your room gets a daily clean, not true – more like weekly. The crockery and glasses dinner was served in were filthy – finger prints everywhere and washed up by someone who either didn’t really care or was blind.

The “Gold level wine” Skiworld speaks of doesn’t materialise (I fully understand that “Gold level wine” doesn’t actually mean anything, but it’s the deceitful impression Skiworld is trying to create) – instead you get what can only be described as bog standard plonk. They say you get port every evening with your cheeseboard. You don’t. We had to ask for it and we were told we could only get it one night of the week.

There were a myriad of other annoying points I won’t go into now, but you can see a picture emerging. Skiworld are happy to lie on their listing to entice you in.

I totally accept that all the points mentioned aren’t the end of the world, but what it does mean is that you don’t get value for money; you pay the luxury price tag, but get a bargain basement service.

To top it all off is the staggering indifference of Skiworld when we sent written feedback to them. Their response was that all these points could have been solved had we contacted the resort manager (a resort manager who was absent and didn’t once check in on us). We were offered a laughable £35 discount if we were to book with them again (They’re literally clueless about customer service).

My advice is that if you can get an unbelievable, incredible, fire sale price – go for it safe in the knowledge you’re probably going to be getting what you’re paying for. If you’re thinking about paying full price, just don’t do it to yourself or your wallet. Go with VIPski, or Inghams or someone who knows what they’re doing and gives more than a shred if you enjoy your holiday or not.

Most of my points have been covered by the other reviews below but I also find it completely unacceptable that extras, which we trusted SkiWorld to procure on our behalf and at our expense have not been automatically refunded. After all, it is only SkiWorld which can reclaim them from the skipass and ski hire companies - it's not in our control. They should just take a view and look after their customers by repaying now. I can't see SkiWorld surviving this if they don't up their communications game - they must be alienating thousands of customers.

I'm extremely disappointed with how Ski World are handling the COVID 19 crisis at the moment.

Whilst we acknowledge that this is a tricky time for business, it pays to be honest with customers and Ski World have chosen to be silent when it comes to dealing with the event.

We were first told we would have a refund within 14 days after our trip to Austria was cancelled two days before we were due to travel. Our initial experience was positive. Ski World were proactive in contacting us and said that we would have funds within the 14 day period.

But since then. We've had no contact and it's been nearly 3 weeks. We've been told to email their customer services team which we have multiple times but still no reply.

We've called multiple times but sales agents say they aren't equipped to offer a refund, nor are they able to get anyone to call / contact us who can. Their front line staff are dealing with the brunt of complaints as people quite rightly are asking when the refund will now be processed but we still have no formal reply from Ski World.

Staff are citing that they are not supportive of the way senior management are dealing with this. That they cannot escalate to anyone within the business to arrange a call to a customer with an open complaint. That they aren't equipped in order to provide any information / updates.

It's just terrible customer service when all we just want to know what's being happening and when our refund will be processed.

Everything I had to say has been covered in the previous reviews.
However, just to reinforce, I think it is despicable that we are not receiving any money back from our holiday.
All things considered, bearing in mind that obviously this is a situation which was out of their hands, I was not going to ask for compensation for the horrific coach journey back (which was extremely disorganised). I would even settle for money back minus the 2 days we were fed whilst waiting to go back home.
But to take all of our money for a holiday which quite clearly didn't happen is absolutely disgusting.
And please skiworld, save your time and don't bother pasting your generic reply to this review because your excuses are pathetic.

As per the other recent reviews just wanted to make a point of how bad they have dealt with the customers who had there holidays cancelled after arriving.
Didn't get to ski at all but refusing to refund ski passes even though the resort posted to come to the lift pass office for a refund but as we made the mistake of trusting Ski World to arrange this a refund wasn't possible. Even had the cheek to charge us for the tax of staying in resort even though we stayed 2 nights and didn't use any of the services this was to cover. Fed us for 2 nights with what was left in the chalet but no attempt to look after us once we were on the dreaded coach journey.
Terrible communication with the repatriation I ended up on a different bus and ferry to my partner which then lead to more waiting around at Gatwick airport after a 25hour bus journey.
Now being told no refunds and we have to go through insurance some insurance company's aren't covering cancellations due to Covid-19 and then ones that are the claims process is a pain and just more time being wasted due to Ski World being tight and not looking after their customers. We've paid for services we didn't receive and after what you put us through on those 4 days as a gesture of good will all holidays should have been refunded or at least been offered as credit on a holiday the following winter. The argument that we should have insurance so can claim on that is hilarious. Why don't you as a company give us our money back for services you didn't provide and then claim on your own insurance.
I'm a very keen skier and have done several winter seasons in the past and will do everything I can to convince friends and anyone who will listen to never use Ski World after how they have dealt with this whole situation.
Funny thing is all they had to do was refund us for services we didn't receive and I would have probably given them a great review because I understood it was a difficult situation they were in.
Look forward to your generic reply of it was beyond our control and we tell all our customers to have insurance for this reason.

Great holiday lovely Chalet our host Mike was great but he lacked support from his manager when we arrived we had no hit water and again no hot water for the last night the boiler went wrong early morning and still was not fixed in the evening so no showers last night and freezing chalet long story but the Manager was pretty flaky and ineffective. The chalet is a short walk from the bus collection place and in deep snow at 5.15am in the dark difficult with bags but after some persuasion the Manager got one of his staff to collect bags for us.
In all the holiday was great good location and nice Chalet wine was ropey so we bought our own but everything else apart from the water above was great. Goid variety of skiing village a bit of a walk but that was fine .

We arrived on the 14th March. 1 day of skiing on the Sunday, then the resort closed. The repatriation process was OK and understandably difficult, however, Skiworld staff at Calais, we're poor in communication, and bus loading was a bit of a free for all.........the biggest issue, is the 'oh no, not our problem, you need to speak with your insurers' No you have money from customers for a service not provided in full. Surely you have an obligation to return monies to customers, as I'm sure you will be trying to recoup monies from resorts, including passes, ski hire and accommodation. Not sure the point of having an operator ATOL protected. Probably could have made my own way home.......