Skyscanner Opiniones 771

Respuesta de Skyscanner

23 mar 2026

Hi Noor

Thanks for your review. We're sorry to hear about the issues with your wife's booking. Hello Noor,

To give some context, Skyscanner is a travel search engine that helps find the best offers on flights, hotels and rental cars. Once you’ve found what you're looking for, you’re redirected to the travel provider's site, where you make your booking directly. Unfortunately, Skyscanner doesn't have access to your bookings made after leaving our site. Therefore I believe your review would most likely be directed towards the airline or travel agent you booked with.

If you do need advice about how to contact them, you can contact our support team through the following link and they'll get back to you shortly.

https://help.skyscanner.net/hc/en-gb/requests/new 

Kind regards

Neil

Respuesta de Skyscanner

22 mar 2026

Hello,

Thank you for sharing your experience. I am sorry to hear that your flights had different pricing and availability.

As a travel search engine, Skyscanner does not set or control the prices displayed on our site. We rely on pricing and availability data provided directly by airlines and travel agents. Prices can change frequently due to demand and availability, and in some cases, discrepancies may occur due to provider updates or technical issues.

If you notice a price difference, you can report it through our contact form. Including the URL of the search results page, your travel details, and any relevant screenshots will help us investigate more thoroughly.

You can submit the details here: https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards, 

Simon

Respuesta de Skyscanner

18 mar 2026

Hello Nada,

Thank you for your review, and we are sorry to hear about your experience with FlightNetwork after finding your flights with Skyscanner.

To give some context, Skyscanner is a travel search engine that helps you find the best offers on flights - but we do not take bookings or payments. Once you have found what you're looking for, you are redirected to the airline's or travel agent's site, where you make your booking directly. We, unfortunately, don't have access to bookings made after leaving our site.

The recent airspace closures in the Middle East have caused significant disruption. As a result, travel agents are currently handling a very high volume of cases, which affects their response times.

Having said that, we are keen to look into this and advise you further. I've sent you a separate email - please check your inbox.

Kind regards,

Peishan - Skyscanner Support

Respuesta de Skyscanner

16 mar 2026

Hello,

Thanks for taking the time to leave us your feedback. We're sorry to hear about this.

Skyscanner is a travel search engine and we don't manage bookings from our side. You make your booking directly with the travel provider after selecting the flight you wish to book on Skyscanner.  

It sounds like you've been trying to contact your travel provider, and I am sorry you haven't received a response. 

We'd like to assist you further with this and if you could get in touch with us via the link below, someone from our Support Team will get back to you to advise further. 

https://help.skyscanner.net/hc/en-gb/requests/new 

When you complete the contact form, please confirm the name of the provider and we'll do our best to put you in contact with them. 

Thank you.

Claire - The Skyscanner Team