Sleepstyle Opiniones 

524
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Chesterfield footstool I ordered swatches that came quickly, the colour and quality of the material was perfect. I ordered a footstool and though there was an initial delay with the order Ashley was... Ver más

Valorada con 5 estrellas sobre 5

Ashley my phone rep, was very intensive non forceful, helping me make the right choice. The bed was quick delivary less than a week delivary guys used manners and followed instructions, packaging gre... Ver más

Valorada con 5 estrellas sobre 5

I was looking for a bed with a tall headboard and saw the Leonie divan bed on-line. I requested fabric swatches which arrived quickly. I ordered the bed and spoke to Ashley who was easy to contact, wa... Ver más

Valorada con 5 estrellas sobre 5

Ordered a sample of material via Etsy. Then went onto sleepstyles own website to see all items. Ordered a 120cmm square footstool which arrived within 3 weeks, direct from the company. Really pleased... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de muebles
  2. Tienda de colchones
  3. Tienda de muebles para dormitorio

Escrito por la empresa

The team at SleepStyle have a collective 40+ years experience in manufacturing bedroom furniture and take great pride in the service we deliver to our clients. Most of our products are manufactured to order and so can be customised to your desires, our aim is to offer the best quality materials and finishes to deliver the ultimate WOW factor in your bedroom. With free and speedy delivery, we aim to ensure you receive and enjoy your furniture faster that you can say "good night".


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

524 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(524)

33 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

utter rubbish product

A very poor product ( headboard) from several points of view.
The holes drilled into the headboard to fix the legs were out of position, so it could not be fitted to the divan. This meant that the headboard had to be returned at considerable inconvenience ( because it wasn't collected for ages).
But worse than this, the legs are made from the cheapest, weakest wood available and split and snapped as soon as they were fixed to the divan! Also the screw heads are so small that they would never hold the leg in position properly anyway. The screw heads supplied could easily be larger at no extra cost and this would make for a much more secure fixing.
Basically the quality of the materials and the design are utter rubbish. This isnt the cheapest product on the market either, so ought to have been better. I wont be buying from Sleepstyle ever again.

17 de mayo de 2023
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Respuesta de Sleepstyle

Hi Deborah,

Thanks for leaving us a review…

The initial headboard you received had the pre drilled holes (the boards are supplied to us pre drilled from our board supplier) slightly off the mark therefore we apologised and offered to replace the faulty headboard immediately.

Our collections are carried out by parcel force and although your collection was booked in, the initial collection failed even though parcel force tracking stated they had attempted to collection.

We then booked a collection for a date that was suitable for you which was successful.

Regarding the quality issues you are referring to:

1. The wooden struts are purchased in and if you received a pair that were faulty, all you had to do was contact us and we would have happily sent another pair out to you.

2. The screws you have received are industry standard screws. In 6 years of business, not once have we had a customer critique or provide any negative feedback on the screws. Perhaps using a screwdriver with a larger head would have been more useful.

3. Minus the screws and headboard struts, it looks like the main headboard is fine however we won’t hold our breath on it.

Anyhow, wish you all the best.

Team SleepStyle

Valorada con 5 estrellas sobre 5

Another perfect purchase

This is the second time I’ve ordered from Sleepstyle, and the second time I’ve received an excellent product and service. My requested fabric samples arrived within 2 days, and the beautiful finished ottoman arrived securely packaged less than 2 weeks later. I find it hard to source ottomans that are slightly higher so it’s great that Sleepstyle make one that fits the bill with a height of 40cm, and the swift communication and help from Ashley is always second to none. A high quality hand made item, fast delivery time and superb customer service - why can’t all companies achieve the same?! Thank you Sleepstyle!

24 de junio de 2023
Opinión espontánea
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Respuesta de Sleepstyle

Hi Katie, Wow, we were blown away by your positive words, thanks for taking time to write your review.

There is nothing more complementary than a customer returning with another order.

Thank you from Sleepstyle!

Valorada con 5 estrellas sobre 5

Highly Recommend

Excellent service and beautiful product. Sent out samples to help us make our choice. For a custom item it was delivered quickly. Really recommend!

23 de mayo de 2023
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Respuesta de Sleepstyle

Your kind words are much appreciated, thank you for sharing!

Valorada con 5 estrellas sobre 5

Terrific service

Terrific service, product and communications.

21 de mayo de 2023
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Respuesta de Sleepstyle

Thanks for sharing your 5-star experience here on our Trustpilot profile. It means a lot to us!

Valorada con 4 estrellas sobre 5

Great value

Good choices of headboard and able to customise for free.Easy to use website and ordering service.Headboard was cream colour and arrived spotless and of good quality.No fixings tough,good job I saved the ones from old headboard

17 de mayo de 2023
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Respuesta de Sleepstyle

Hi Suz,

Thanks for leaving a review and we’re delighted to hear you are happy with your purchase.

In regards to the fixings (headboard bolts) that were not supplied, we do not supply these with our floor standing headboards unless requested by a customer. It’s standard industry practice for the headboard bolts to be supplied with a divan base from the supplier therefore we do not include the headboard bolts.



Valorada con 5 estrellas sobre 5

Very responsive service

Very responsive service. Offered a small discount. Item arrived really quickly and is lovely quality.

8 de mayo de 2023
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Respuesta de Sleepstyle

Hi Dianne, Thank you for your lovely review and we are happy to hear you had a positive experience at Sleepstyle!

Valorada con 5 estrellas sobre 5

I purchased the Olivia winged double…

I purchased the Olivia winged double bed. Absolutely beautiful, even nicer when you see it in person. Very comfortable. Very well made really . Thank you

27 de mayo de 2023
Opinión espontánea
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Respuesta de Sleepstyle

Thank you for taking the time to share your Sleepstyle experience, Grace.

Valorada con 5 estrellas sobre 5

Swatches made it so much easier to make…

Swatches made it so much easier to make the right decision. The stool is stunning, amazing quality. So happy with our purchase.

30 de marzo de 2023
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Respuesta de Sleepstyle

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community!

Valorada con 5 estrellas sobre 5

Bench/ footstool

Ashley was the best communicator here . Provided me with detailed dimensions of the bench i needed. Ashley was very polite and did not rush me at all

17 de marzo de 2023
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Respuesta de Sleepstyle

Thank you for taking the time to share your Sleepstyle experience, Anjana. We are lucky to have amazing customers like you!

Valorada con 1 estrellas sobre 5

Very disappointed.

We purchased a Chesterfield Footstool from Sleepstyle Ltd. We ordered several colour swatches from the company preceding the order, so we could make the correct choice. The stool was delivered, however, it was not the colour of the swatch we chose (Truffle); in fact it actually matched the lighter sample (Mink) that we had also ordered a swatch sample of. I immediately complained to the trader and I was advised no returns, refunds or discounts were available. After several email exchanges, I was unable to get a refund or any discount on the stool which was a huge disappointment as it wasn't what we ordered and it cost a lot of money. I had provided images of the stool with both the Truffle and Mink swatches against the images to show the colour of the stool was an identical match to the Mink not the Truffle we ordered, however, the trader continued the narrative it was Truffle regardless of the photographic evidence. He offered to send further samples of the swatches but there was no point as we had 2 sets of each of the samples already which all showed the stool matched the Mink colour. On their website, it is quite clear that Truffle is a much darker colour compared to the Mink, however the stool is not and does not match the sample we chose. Extremely disappointed as the trader did not offer any form of refund, exchange or even a discount despite the clear evidence.

18 de noviembre de 2022
Opinión espontánea
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Respuesta de Sleepstyle

Hi Suzy,

Thank you for leaving your feedback.

Unfortunately we were unable to offer an exchange or offer a discount as the item was manufactured in the correct fabric.

You did order fabric swatches on 2 separate occasions. The first lot being 12 months and 2nd set being 3 months before you placed your order.

We also sent images of both the truffle and mink to show a comparison and offered to post further samples out to show there was a clear difference in both the fabrics but you were still adamant that we had make your product in the wrong fabric.

As we know for sure the church fabric was used to make your footstool, we were unable to offer a refund or a discount.

Apart from your complaint about the fabric, you haven’t mentioned any quality issues which gives us great pleasure knowing the quality of the product was on point.

Thanks again

Team Sleepstyle

Valorada con 5 estrellas sobre 5

Excellent bench and service

Have been looking for a narrow bench for the foot of the bed for a long time. Good swatch service and nice to be able to choose the length. Quick delivery and well made, just needed to screw on the legs. Very happy, can recommend.

1 de marzo de 2023
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Respuesta de Sleepstyle

We are really pleased to read your review, Rosemarie!

Valorada con 5 estrellas sobre 5

Custom made footstool

My foot stool arrived today and just to say a massive massive thank you for all your help in getting this sorted. Ashley went above and beyond to make sure that he did all he could to sort out the problems with my delivery firm not showing up/delivering the fabric to Sleepstyle. I eventually managed to resend the fabric to Sleepstyle using a different delivery company and the turnaround on manufacturing the footstool was very quick and was delivered to us today.

It looks fantastic and we can’t recommend your company enough. Thank you again for your help.

27 de marzo de 2023
Opinión espontánea
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Respuesta de Sleepstyle

Hi Lisa, Thank you so much for leaving us a five star review! We really appreciate you leaving us some wonderful feedback. Please feel free to contact us if you ever need anything in the future.

Valorada con 5 estrellas sobre 5

Really pleased with my purchases

Really pleased with my purchases. Customer Service was impeccable. Well made and delivered in good time.

Would highly recommend.

8 de marzo de 2023
Opinión espontánea
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Respuesta de Sleepstyle

We can’t thank you enough for the kind words about mrs Dennel. Your review means a lot to us and lets us know we’re on the right track!

Valorada con 5 estrellas sobre 5

Excellent headboards

Two headboards made to my specification from a good choice of styles and fabrics.
Helpful interactions with staff at
Sleepstyle.

11 de marzo de 2023
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Respuesta de Sleepstyle

Thank you for the positive review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

Valorada con 5 estrellas sobre 5

Beautiful footstool

I am so pleased with the footstool I ordered. As I wasn’t sure about the material that would match my sofa Ashley was kind enough to send 2 sets of material swatches. The footstool is expertly made, arrived within a week and was well packaged. I recommend this retailer.

3 de marzo de 2023
Opinión espontánea
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Respuesta de Sleepstyle

Thank you for your lovely review and we are happy to hear you had a positive experience at Sleepstyle!

Valorada con 5 estrellas sobre 5

Fantastic Foot stool and Excellent customer service

Fantastic product and service from Sleepstyle. Prior to purchasing I had a couple of questions which were answered quickly. I ordered a couple of swatches that arrived the next working day. After making the order the item arrived very quickly and was packaged very well.
The item (Ashford Chesterfield foot stool/coffee table) is beautiful! We're really pleased with the item. It's made very well and looks excellent in our living room!
I would strongly recommend ordering from Sleepstyle.

5 de febrero de 2023
Opinión espontánea
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Respuesta de Sleepstyle

Hi Graham, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.

Valorada con 5 estrellas sobre 5

Beautiful Headboard.

Excellent customer relations over my Chesterfield Super King Headboard. Ashley is professional and nothing was too much trouble to assist my queries. Quality product and workmanship.

14 de febrero de 2023
Opinión espontánea
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Respuesta de Sleepstyle

Hi Jilly, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Valorada con 5 estrellas sobre 5

Can not fault anything!

Great customer service always at the end of the phone or available to email you back. Product was made bespoke to the measurements of my bed which was great and the headboard is made to such a high quality standard. Had an issue with the shipping company but Sleep Style contacted the courier and sorted it out for me.

6 de febrero de 2023
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Respuesta de Sleepstyle

Thank you Amelia, we are always happy to help where we can! We really appreciate your feedback and of course if you need anything just let us know.

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