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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Horrible! When I first discussed completing my sleep test with this company I was promised a simple process. It's been anything but. It's IMPOSSIBLE to get in touch with a provider. My provider sp... Ver más

Valorada con 4 estrellas sobre 5

Kit should include a simple instructions card instead of having to print yourself or scanning a QR code. A better/stronger clip for the pulse oximeter cord. It slips off because it doesn't have a good... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole process was extremely fast and easy! It was covered by my insurance too which made the process even simpler. Just a few quick virtual visits combined with wearing the ring for 2 nights (whic... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I liked that I could do this testing at home, sleeping in my own bed. A little more turnover time would have been welcome. It was a holiday weekend when I was trying to return the device, I had comp... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica del sueño

Escrito por la empresa

Our mission is to eliminate most of the barriers standing between sleep tests and the people who need them. If you think you might have sleep apnea, we can help you get a sleep test so you can know for sure and get the treatment you need. By offering efficient, direct-to-patient sleep testing and diagnosis, we want you to have an optimal experience leading to treatment that improves your health and happiness. We strive to exceed the expectations of patients, doctors, and dentists and create a more efficient and effective method for testing and treating sleep disordered breathing in the United States.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

50 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Very easy to set up and ring was not…

Very easy to set up and ring was not bad to wear. Did not find it hard to sleep with it. Overall experience was fast and easy.

20 de enero de 2024
Opinión espontánea
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Respuesta de sleeptest.com

Francisco,

We are so glad to hear your experience with SleepTest.com was five stars! Hearing about our easy-to-follow process and satisfied customers is so nice!
Best wishes on your sleep apnea journey!

The SleepTest.com Team

Valorada con 5 estrellas sobre 5

Very easy process

2 de enero de 2024
Opinión espontánea
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Respuesta de sleeptest.com

Nadir,
Thank you so much for your five star review! We appreciate feedback from our customers like you, especially hearing what an easy process you found it.
Best wishes,
The SleepTest.com Team

Valorada con 4 estrellas sobre 5

Got to do this at home made it seem…

Got to do this at home made it seem like I didn't have to change my schedule in life. The hardest part was the on line that you had to do. It was a ring on my finger that makes it easier.

2 de diciembre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Leon,
Thank you for your review of your SleepTest.com testing experience. Being able to test at home is definitely a bonus when it comes to the actual test. Thank you for the feedback regarding scheduling. We want to ensure clear communication with our customers, and will consider your experience for the future.

Best wishes,
The SleepTest.com Team

Valorada con 5 estrellas sobre 5

Easy to use test

Everything was included in the test kit. All steps were clearly stated and easy to follow. Returning the test kit was very easy. Could not have been easier to do the sleep test.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Sherie,
Thank you so much for your five star review! We appreciate knowing that our customers are finding our at-home testing experience easy-to-follow. Thank you for trusting SleepTest.com with your sleep apnea journey!

Best wishes,
The SleepTest.com Team

Valorada con 1 estrellas sobre 5

Another Disappointing Experience

Don't be so cheap and print some CORRECT instructions vs. assuming everyone is tech savvy to use QR codes. There is squat in the instructions (I HAD to print) about the red lights and their exact/full protocol. Train your reps better so they provide accurate info. And, if I'm having a telemed appt. with a PA vs. a Dr., it would be nice to know ahead of time. If you need paperwork completed, 1 email is sufficient vs. multiple confusing emails. Questions on the medical forms could be more concise/worded better (it's not always a black or white, "yes" or "no" response). Lastly, send some medical tape vs. Post It Note (size arrows flags) junk that will actually stick to your skin and some clips that aren't so stretched out that will actually stay in place. Disappointing experience with YOUR company, and it's not my first trip to this medical rodeo.

In response to your response. I never stated "difficult." There is just A LOT of room for training and improvement!

UPDATE: 11/27/23: I have called NOW 3X and left voicemails to get a receipt from my Monday, 11/27 Telemed Appt. and have yet to be contacted by anyone to supply this itemized receipt!

UPDATE 2/8/24: Case & point. It took months to get another of their lame responses on 2/7/24 from my additional 11/27/23 comments.

26 de noviembre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Thank you for letting us know what your experience was. We strive to provide a great experience for all of our customers, and appreciate knowing where we can improve.

Valorada con 3 estrellas sobre 5

Keep AAA batteries on hand, and be sure your machine works!

The company was helpful with numerous emails and texts as heads-up for arrival of equipment, etc.
However, the included batteries for the first night (which were already in the sleep test machine) didn’t work, so I used the second night’s included batteries for the first night. I then went to the store and bought AAA batteries so I could do the test the second night.
On the second night, the machine would not stay on even though I had just replaced the batteries. I woke up the following morning to the machine turned off. I tried testing a third night, but the machine wouldn’t stay on. I sent the machine back.
Also, due to the need for extra days to test, I called and told them that I would have the machine for extra time. The woman in the phone assured me it would be okay. But then I started getting reminder texts and emails saying that my equipment was running late and that I may be charged for late fees.
I responded to this email saying that I had already talked to someone there who had okayed me to keep the machine longer.
I continued to get late reminders. Perhaps technicians aren’t communicating effectively? This part was frustrating.

13 de octubre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Sorry to hear about the issues that occurred during your test. Thanks for sharing your feedback. We wish you all the best with your sleep treatment journey.

Valorada con 5 estrellas sobre 5

Good experience

Instructions easy to follow

16 de octubre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Al,
Thank you for letting us know about your experience! We are glad to hear that using an at-home sleep apnea test had easy to follow instructions. Best wishes on your sleep apnea journey,

The SleepTest.com Team

Valorada con 5 estrellas sobre 5

Respectful and clear education!

I was skeptical about getting accurate results from the sleep study due to a study I had done several years ago.
The sleep physician that followed me in this study was very well versed on up to date research, and the effects of sleep disorders upon the body systems...
I was educated as to the importance of diagnosing sleep apnea, correct breathing (nasal) and left with hopeful resolution to my sleep disturbances!

20 de octubre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Suzie,
We are so glad that we've exceeded your expectations with the test-at-home process! Our team is committed to making sure you get the accurate results that you need, and also increasing your knowledge of the effects of sleep apnea. Thank you for taking the time to leave us a five star review!

Best wishes,
The SleepTest.com Team

Valorada con 3 estrellas sobre 5

Home Sleep Test

I enjoyed the comfort of being at home but still very hard to sleep with stuff on you regardless of where you're at.

8 de octubre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Jeff, we're sorry to hear that you found it difficult to sleep with our testing equipment on. We use some of the smallest and lightest sleep testing technology available. The hope is that our testing equipment will help to improve your sleep quality in the long run!

Valorada con 4 estrellas sobre 5

Appreciated the detailed instructions

Appreciated the detailed instructions. Also liked to be able to call someone for assistance.
Mailing the needed items & brief instructions.

21 de septiembre de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Barbara,
Thank you for taking the time to leave us a review of your experience. We appreciate hearing that our instructions were helpful, and knowing that you had resources to answer your questions throughout the process.

Best wishes,
The SleepTest.com Team

Valorada con 2 estrellas sobre 5

Unrealistic timeframe to do 2 nights of…

Unrealistic timeframe to do 2 nights of testing accurately and then rush to mail the device back. Beware if you have a demanding schedule. You will get charged a lot of fees for not being able to do the test immediately. Hopefully after all of this it actually works accurately.

26 de agosto de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Kari, we're sorry that you felt rushed. Our short testing timeframe helps keep the costs of our at-home tests as low as possible. We wish you all the best!

Valorada con 5 estrellas sobre 5

Very easy and organized.

The company communicates well with you via email. The testing is easy and non intrusive; just a ring on you finger. Charge the device for the second night’s use and ship it back in the prepaid envelope. Very easy and organized. I would recommend this method to anyone.

17 de agosto de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Ms. Ross, thank you for your kind words of encouragement! It's an honor to have served you. ;-) Best wishes with your next steps toward a better night's sleep!

Valorada con 5 estrellas sobre 5

Very convenient and easy instructions

Very convenient and easy instructions. Everything about experience was positive.

19 de agosto de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Ms. Davis, thank you for your kind words! We appreciate your positive review and ratings...and we're so happy to hear that everything was "very convenient and easy." Best wishes with your next steps toward getting a great night's sleep.

Valorada con 5 estrellas sobre 5

The whole process was simple

The whole process was simple. It was hard to sleep the first night, perhaps just getting used to the system, but the second night was much easier. Given what sleep tests used to entail, this is a no brainer.

8 de agosto de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Thank you for taking the time to share your experience with us! We're delighted to hear that the process was straightforward for you. Your feedback means a lot to us, and we're proud to provide a hassle-free alternative to traditional sleep tests. If you have any further questions or comments, please don't hesitate to reach out. Here's to many more restful nights ahead!

Valorada con 5 estrellas sobre 5

Was really quick and easy

Was really quick and easy. Super helpful

2 de agosto de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Megan, thank you for taking the time to support us with your 5-Star review! We're so glad to hear you felt this was quick, easy, and helpful. Best wishes with Dr. Hedgecock and Dr. Kerr!

Valorada con 5 estrellas sobre 5

The ring was a very easy to use device

The ring was a very easy to use device. Directions and interface were easy to navigate.

19 de mayo de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Ms. McKenna, thank you for your positive and encouraging words. It's rare that we get such great comments with a 3-star score. We ask with accountability and eagerness to learn - what could we have done differently to earn 5 stars from you? We love to learn from our patients and our providers! Thank you for considering the opportunity to teach us. Sleep well!

Valorada con 5 estrellas sobre 5

The home sleep test was easy

The home sleep test was an easy experience. The equipment came essentially re-assembled. The instructions for using the equipment, combined with the Dr's comments, was easy to understand & follow.
The follow-up with the dr was very thorough. I learned more from him regarding apnea & machine calibration than I ever had in my 20 years of using cpap machines.

25 de mayo de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Layton, thank you for your kind and encouraging words! We love our board-cetified sleep physicians too. They know their stuff and are by the book when it comes to patient care. We hope you find success in your next steps on your sleep journey. Sleep well!

Valorada con 4 estrellas sobre 5

Quite easy to use

The sleep-test was easy to install and not too difficult to put on. Also, my sleep was not impeded by the sleep-test unit.

1 de mayo de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Howard, thank you for taking the time to let us know this was easy for you! We love to hear good news like this. It fuels us to keep doing what we do - helping others sleep through the night and live healthy lives.

Valorada con 5 estrellas sobre 5

The test arrived in great condition

The test arrived in great condition. Particular assemble and ready for my testing. The instructions were easy to follow. Sleeping with the test device didn't interrupt my sleeping. I would recommend this Sleep Testing to others. Thank you.

23 de marzo de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Mary,
We are so happy to hear that your test-at-home experience was not disruptive to your normal sleep. We strive to make sure that our instructions are easy to follow, to ensure that you receive the most accurate results possible. We love referrals from happy customers! Thank you!

Best wishes,
The SleepTest.com Team

Valorada con 2 estrellas sobre 5

My overall experience was ok and could…

My overall experience was ok and could have been a lot better. The device came with little to no instructions. It listed their website and something to scan, however, that was just a YouTube video that the device maker posted/made. While going to sleep, the device was all set up and I followed the instructions from the video but there was an intermittent blinking red light so I was unsure if the device was actually working as the video said any blinking lights mean something is wrong. I lost sleep worrying about this blinking red light and checked it throughout the night so my results might be skewed. I tried calling customer service, but their offices were not open, which makes no sense when their product is being used at night, you'd assume someone would be available. I also found the devices website and read their instructions with no luck. I called again on Monday and they said it is normal for the light to be blinking red, that would have been nice to know!!!! In addition, the initial video meeting lasted about 1 minute. For the 1 minute initial video call (where she should have mentioned the blinking red light is normal) and the reading of the results (which are probably skewed from me stressing/checking the light throughout the night) cost $380. I wouldn't recommend this company based on this information.

17 de febrero de 2023
Opinión espontánea
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Respuesta de sleeptest.com

Nicole,
Thank you for taking the time to review your experience with the at-home testing process. We are sorry to hear that you lost sleep regarding the intermittent blinking on the test. We will take your feedback into consideration moving forward.

Best wishes,
The SleepTest.com Team

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