Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... Ver más
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Consulta las opiniones de los clientes
Ich habe dieses Mal über Apple Pay 3 Masken zum Sonderpreis bestellt aber weder eine Bestätigungsemail bekommen, noch hat jemand auf meine Nachfrage-EMail reagiert? Das Geld ist aber auf dem Konto a... Ver más
La empresa ha respondido
Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... Ver más
La empresa ha respondido
The FFP2 masks are great. Adjustable ear elastics, nose bridge make for a good fit. Not quite as good a shape after washing but that's true of most reuseable masks. Recommended if you want to prote... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre SmartCover
Escrito por la empresa
About Smartcover
Great solutions to everyday problems.
Sleep, travel, study, productivity, and health.
We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.
Información de contacto
3,1
Medio
1 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ich muss beruflich FFB2 Masken tragen
Ich muss beruflich FFB2 Masken tragen. Der Tragekomfort der Smart Cover Masken ist super. Ebenfalls sehr gut ist, das man die Masken selbst reinigen - desinfizieren kann. Ich trage nur mehr die Smart Cover Masken. Top Produkt
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hallo Quenter, vielen Dank für das tolle Feedback. Wir freuen uns, dass Sie unsere Produkte lieben. Wir freuen uns schon auf Ihren nächsten Einkauf bei uns!
Perfect fit and confidence inspiring…
Perfect fit and confidence inspiring design and manufacture standard.
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hi Tm, thank you for this awesome review. Looking forward on hearing from you again soon!
Comfortable masks
The masks are easily adjustable and comfortable to wear. They are lightweight and the material feels comfortable against the skin. There was some delay in delivery but I was very impressed by how the company handled my enquiry. Amber was extremely helpful and friendly.
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you Mrs. Greenwood for your feedback and review of our masks! We're so glad to hear that they are comfortable and lightweight, as well as easy to adjust. We appreciate the time you took to share this with us--we will make sure Amber is recognized for her excellent customer service!
SmartCover masks are brilliant
I placed an order with SmartCover which was duly sent to me, however, Hermes lost my parcel with everything included in it. I contacted both Hermes and SmartCover and told them I had not received the parcel. Hermes took a week to get back to me to tell me that the parcel had not been delivered as they were unable to find it.
SmartCover then sent me a replacement but had run out of masks so I only received one. They advised me that I would be sent the remaining four as soon as they were back in stock and true to their word these were received last Thursday in time for Christmas.
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you so much for your review Dave! I'm sorry to hear about the inconvenience with Hermes and happy to see that we were able to help get you sorted out.
I'll be sure to pass on your feedback - it's great hearing from our customers and we're always looking for ways we can improve.
I expect to be informed if the supply…
I expect to be informed if the supply chain is not working properly and delays are expected. After my request email came the explanation. The Customer Service is very friendly but they should more act proactive :-).
Everybody can understand that within these days delivery problems can exist.
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for your review, Ararad. I'm sorry to hear that the delivery of your SmartCover was delayed. Rest assure that we will use this feedback to further improve our services. Stay safe and healthy!
Excellent masks and good communications…
Excellent masks and good communications / have user them multiple times and will continue to do so 👍
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for your feedback T. Alger! I'm happy to hear that you're pleased with the service and product from SmartCover. Looking forward on hearing from you soon!
Excellent customer service
Excellent customer service, my was delayed due to supply issues. But I received superb assistance from the customer service team and have now received my masks and am delighted with them. Very comfortable to wear. Thank you to Angelo and al, I have dealt with.
19 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for your review, June. I'm sorry to hear that the supply issues delayed the delivery of your order and am glad we were able to help with that! We're happy you like the masks and appreciate our customer service team's assistance during this process.:)
The ffp2 mask is comfortable and fits…
The ffp2 mask is comfortable and fits well offers better self protection as well as others. There was a short delay in receiving them but customer service was responsive
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for your review Suzannah, we're glad the mask is fitting well and that you're happy with our customer service.
We apologize for any inconvenience in receiving your order--we'll pass on your feedback to our fulfillment team so they can improve their process.
Bestelle immer wieder nach
Ich habe mir wiederholt Masken nachbestellt da ich sehr zufrieden bin.
Sie sind angenehm zu tragen und verursachen keine Hautreizungen wie die "normalen". Sie sind waschbar, was ich persönlich genial finde. Eine tolle Idee.
Uneingeschränkt weiterzuempfehlen.
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hallo Marion, vielen Dank für das tolle Feedback. Wir freuen uns, dass Sie unsere Produkte lieben. Wir freuen uns schon auf Ihren nächsten Einkauf bei uns!
Very light and breathable FFP2 mask
Very light and breathable FFP2 mask - so breathable I checked with the company that I had the right one!
Rapid and reassuring response from company, will buy more!
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for the 5 star review, Shirley! I'm so glad to hear that our product met your expectations and we were able to answer your question. Hoping to hear from you again soon!
Face Masks
I have purchased face masks several times from SmartCover and have found them a very professional company to deal with. The face masks are excellent and are very high quality, I would recommend these masks to everyone. Thank you SmartCover
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you Barbara for your review, I'm so glad to hear that our masks are working well for you!
I'll be sure to pass on your feedback about the quality of our products and service. Thank you again, it's always great when we get positive reviews like this one!
Excellent customer service
Excellent customer service, quality products 🤗🤗
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thanks for the review Laura! We're so glad you had a great experience shopping with us.
We pride ourselves on our customer service and are happy to hear that it was helpful in meeting your needs. Thank you for mentioning the tracking link, we take every measure possible to ensure our customers have peace of mind when they order from SmartCover :)
great experience shopping here
great experience shopping here, customer service is friendly, helpful and quick. product arrived without damage and a tracking link was sent:)
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hi Laura, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to doing business with you again in the future!
Excellent masks and service
Excellent masks, great customer service. Superb responsiveness from Angelo in particular.
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for the review John. I'm glad to hear that Angelo was able to help with your order and that you're happy with the masks!
The very best face mask!
Comfortable over long periods, perfect fit, and above all, keeps you safe. I highly recommend these face masks.
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you so much for your review Helen, I'm glad to hear that SmartCover has met all of your needs.
We're always working on adding new features and improving the ones we have, if there's anything you think would make our product more useful please let us know!
This is the most comfortable mask I’ve…
This is the most comfortable mask I’ve used so far and with the most protection.
I ordered two items but only one arrived. After leaving a message about this I received a very prompt response. Very apologetic & promised to send me the item by return of post. The item arrived ahead of time which was great. I also had a follow up email to check all was well. I’m most impressed with the quick response & the professional service I received. Thoroughly recommend. M G
18 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thanks for your feedback on our new product, Mo. We're so glad you like it! Looking forward on hearing from you again soon!
More excellent masks.
More excellent masks - the only comfortable ones I have. Delivery was delayed, but the Smartcover support responded instantly and kept me informed until despatch, Thank you.
17 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Thank you for taking the time to review SmartCover Margaret. It's great to hear that our masks are working well for you and that they're comfortable enough to wear.
I'm sorry about the delay in shipping, but I'm glad we were able to keep you updated on your order until it was delivered! We'll be sure to pass your feedback onto our team so that we can continue making improvements. Thank you again for reaching out and have a wonderful day!
Immer wieder gern. Absolute Kaufempfehlung
Ich habe schon öfter die Masken gekauft und benutze sie sehr gerne. Ich fühle mich sehr gut damit, fühle mich nicht beengt und kann trotz meiner Asthmaerkrankung gut mit/durch die Masken atmen.
15 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hallo Ilka, Vielen Dank für Ihre Bewertung und Ihr Feedback, wir wissen es wirklich zu schätzen! Es freut uns zu hören, dass die Masken gut mit Ihrer Asthmaerkrankung funktionieren. Wir hoffen, bald wieder von Ihnen zu hören!
Comfortable to wear
Comfortable to wear
I have been using the masks for almost 9 months and needed new ones. Easy to order.
15 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hello Philippa, Thank you for your recent order of SmartCover masks. We're glad to hear they were comfortable and easy to use! Stay safe and healthy!
Unvollständige Lieferung, (k)eine Reaktion vom Kundenservice
Am 30.11.21 habe ich vier 3-Lagen-Masken und drei FFP2-Masken bestellt, geliefert wurden am 5.12.21 nur die vier 3-Lagen-Masken. In der Hoffnung, dass die fehlenden drei FFP2 separat noch nachgeliefert werden, habe ich ein paar Tage gewartet bevor ich den Kundenservice am 8.12.21 anschrieb. Bis heute (eine Woche später) gab es keine Reaktion.
Update: Inzwischen gab es eine Antwort und man hat mir 25% Erstattung auf den verspäteten Teil der Lieferung versprochen sowie eine Lieferung der fehlenden FFP2-Masken innerhalb der nächsten Woche.
14 de diciembre de 2021
Opinión espontánea
Respuesta de SmartCover
Hallo Dennis, wir würden gerne mehr über Ihre spezielle Situation erfahren, um die Situation für Sie zu verbessern. Unser Support-Team hat Ihnen eine E-Mail zu Ihrem Anliegen geschickt. Wenn Sie möchten, können Sie uns auch direkt eine E-Mail an psn@viceroy.so schicken, was wir sehr zu schätzen wissen. Wir freuen uns darauf, mit Ihnen zu sprechen und daran zu arbeiten, Ihr Vertrauen zurückzugewinnen.
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