SmartCover Opiniones 1145

TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Ich habe dieses Mal über Apple Pay 3 Masken zum Sonderpreis bestellt aber weder eine Bestätigungsemail bekommen, noch hat jemand auf meine Nachfrage-EMail reagiert? Das Geld ist aber auf dem Konto a... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The FFP2 masks are great. Adjustable ear elastics, nose bridge make for a good fit. Not quite as good a shape after washing but that's true of most reuseable masks. Recommended if you want to prote... Ver más

La empresa ha respondido

Información sobre la empresa

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Sobre SmartCover

Escrito por la empresa

Shop Best Sellers
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Buy Smartcover
Buy reusable FFP2
Contact Customer Care

About Smartcover

Great solutions to everyday problems. Sleep, travel, study, productivity, and health. We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

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Valorada con 2 estrellas sobre 5

Ich habe dieses Mal über Apple Pay 3…

Ich habe dieses Mal über Apple Pay 3 Masken zum Sonderpreis bestellt aber weder eine Bestätigungsemail bekommen, noch hat jemand auf meine Nachfrage-EMail reagiert? Das Geld ist aber auf dem Konto abgebucht. Kann mir hier helfen?

Update: Everything was resolved. I got the masks and a discount for the inconvenience, Customer service was very helpful! If you run into any issues just don't bother using the email address "info(at)smartcoverco.com" and go straight to a Trustpilot review!

13 de diciembre de 2021
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Respuesta de SmartCover

Hallo Flo, wir würden gerne mehr über Ihre spezielle Situation erfahren, um Ihnen eine bessere Erfahrung zu ermöglichen. Wenn Sie uns so schnell wie möglich eine E-Mail an psn@viceroy.so schicken könnten, wären wir Ihnen sehr dankbar. Wir freuen uns darauf, mit Ihnen zu sprechen und daran zu arbeiten, Ihr Vertrauen zurückzugewinnen.

Valorada con 5 estrellas sobre 5

Great products and great customer service

As well as providing excellent, high quality protective masks, which are invaluable at present, Smartcover also provide excellent customer service. I raised a concern because I had made a small mistake in completing my order and they got back to me in less than a day at the weekend to confirm that there would be no problem with processing my order.

12 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hello Richard, Thank you for taking the time to provide your feedback Richard. I'm glad that you are happy with both our product and service! Looking forward on hearing from you in the future!

Valorada con 5 estrellas sobre 5

Angenehm zu tragen

Die Maske ist angenehm zu tragen und die Atmung fällt relativ leicht. Sehr angenehm ist auch, dass die Brille nicht mehr so stark beschlägt.

10 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Vielen Dank für Ihre Bewertung, Klaus. Es freut mich sehr zu hören, dass Ihnen unsere Produkte gefallen! Ich werde dieses Feedback auf jeden Fall an unser Team weiterleiten und ihnen für ihre harte Arbeit danken, ein Produkt herzustellen, das nicht nur sicher, sondern auch bequem ist.

Valorada con 4 estrellas sobre 5

Delivery delays, l have updated my last review due to the customer care response and the fair offer of 25% discount and 75%reduction if order not received by the end of the week this is fair

You told me order was being packaged and ready for shipping,that was two weeks ago!
Your customers service is not what you
Claim,this is a repeat order, ffp2 mask excellent

10 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi John, we would like to apologize for the negative experience you’ve had in purchasing the product. Our support team has reached out to you via email. We look forward to speaking with you. Have a great day!

Valorada con 5 estrellas sobre 5

Very pleased with my FFP2 mask & got…

Very pleased with my FFP2 mask & got helpful & speedy advice when I enquired about washing it...thank you

9 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Caroline, we are happy we were able to help you on your inquiry. We look forward on hearing from you again soon! Stay safe and healthy :)

Valorada con 5 estrellas sobre 5

Consigliatissima!

Mascherina leggera, si adatta perfettamente al viso e nonostante sia ffp2, usarla per molte ore non è fastidioso o difficoltoso. Oltretutto ha anche una linea elegante, che non guasta mai. Ottimo acquisto.

7 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Grazie per la tua recensione, Michele! Siamo molto contenti di sapere che ti piace il nostro prodotto.

Ci sforziamo sempre di realizzare i migliori prodotti possibili e accogliamo con favore i feedback su ciò che possiamo fare meglio. Non vediamo l'ora di sentirti di nuovo presto!

Valorada con 5 estrellas sobre 5

Most comfortable masks ever

Most comfortable masks ever. I wear them all day long at work, no problem and feeling safe! PS They look smart too.

5 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Per Forsström, Thank you for taking the time to review SmartCover. I'm so glad that you are enjoying your masks! We put a lot of thought into making them comfortable, stylish and safe--I'm happy to hear they're meeting all three criteria. Thank you again for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Congrats SmartCover: Great product, great service!

I have ordered The SmartCover 3-Layer at least 2 times and then ordered the FFP2 reusable mask recently last Oct, and re-ordered to take advantage of the Black Friday savings.
I echo what so many other customers have said. Either mask is light, comfortable and very breathable. I wear no other masks and have given several as gifts to special friends. They have all been pleased with the quality and comfort. Having to take the train last September, I was apprehensive about wearing a mask for 5 hours (except eating/drinking.) I was so pleased to have these masks. (I would have been upset if I wore those horrid blue medical masks, They gape at the sides, can only be worn max. for 4 hrs. & uncomfortable on the skin.) In addition, the customer service at SmartCover is exemplary; their response time is excellent - often 24 hours although they state 24-72 hours.

3 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Elizabeth, Thank you for your review. I'm so glad to hear that you're enjoying the SmartCover 3-Layer and FFP2 reusable masks.

I want to let you know that we really appreciate your feedback and support--we love hearing from our customers! If there's anything else we can do for you or any friends who might be interested in our products, please don't hesitate to reach out :)

Valorada con 5 estrellas sobre 5

Best masks I have found

I have found smart cover a very easy company to deal with. Their masks are the best ones I have found, very comfortable and easy to adjust do they fit well. I would definitely buy them again

2 de diciembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Thank you for your feedback, Mrs. Heather! I'm glad to hear that you found our masks easy to adjust and comfortable--that's what we're going for! And thank you again for taking the time to share your experience with us.

Valorada con 5 estrellas sobre 5

great masks great service.

great masks great service.
comfortable and no misting of specs ( just put specs over the top edge!)

30 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi J! We're so glad to hear that our masks are working great for you. We're always looking for ways to improve the quality of our products. We appreciate your input!

Valorada con 5 estrellas sobre 5

5 star service

5 star service. Very happy with my purchase last year of the 3 layered face mask and wanted to purchase more. However I was unable to select a UK delivery so emailed Smart cover to enquire if still available in UK. I received a very quick polite response and the issue was resolved immediately and my order already on its way. I really cannot fault the service, I rarely give the full 5 stars but this is truly deserved. Thank you

29 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Thank you for taking the time to leave a review, Ann. We're so glad that your experience with SmartCover has been such an enjoyable one!

We aim to provide our customers with excellent service and great products--it's wonderful that we were able to do both in this case. Thank you again for your purchase and I hope you enjoy the mask!

Valorada con 5 estrellas sobre 5

Some of the most comfortable masks

Some of the most comfortable masks

I have already ordered three times from this provider. Their masks protect and are extremely comfortable to wear even for a long time. If you have any issues their customer attention will contact you promptly.
Thanks SmartCover

29 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Efimia, Thank you for taking the time to share your experience with SmartCover! I'm so pleased to hear that our masks are comfortable and protective.

We take customer service very seriously. If you ever have an issue or need help, please reach out anytime - we'll be happy to assist in any way possible!

Valorada con 5 estrellas sobre 5

Why buy anyone elses I …

I bought some Smart Cover masks first time round in the pandemic. I am very high risk for a few reasons so I chose masks developed by those who knew what was needed not just to make money. they also benefitted others. On rare occasions I do go out now, usually hospital appointments , jabs, I have felt safer. I'm more than pleased to now buy the lastest versions. Highly recommended

29 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hello Ann, Thank you for your feedback! I'm glad to hear that our masks have helped make you feel safer. We appreciate the time you took to leave such a detailed review of our product. Hoping to hear from you soon!

Valorada con 5 estrellas sobre 5

Highly recommended, would by it again and again

This is not the first time I bought from SmartCover.

In 2019 -before we were in duty to wear FFP2- I was searching for a mask that would let me breath during my pregnancy. Medical masks were horrible and I was so desperate.
Luckily I found out about SmartCover and it really relieved the times I had to go out and wear a mask! 🙌🏻

By now, I’m quite sick of wearing masks to throw them away after a short time and be supporting these throw-away-community…! So again, I found my way to SC and bought the reusable FFP2. 👍🏻 (It took me a while, I admit.. but what’s important?: That I finally made it! 💪🏻)

I recommend the masks as well as the support team! Angelo came back to me within 24hrs by helping his German supporter team mates out -he replied friendly, detailed and even apologized for using a translator (so I went over to English, which he was grateful thanking. 😇)

If you are searching for a consistent, skin friendly mask that protects you and lets you breathe at the same time: Go, get your SmartCover today! 👍🏻

28 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Thank you Capri for your review. We are so happy to hear that you have been satisfied with the masks and the support team! Thank you for taking the time to write a review, it is much appreciated.

Valorada con 5 estrellas sobre 5

Bin mit den Masken sehr zufrieden

Bin mit den Masken sehr zufrieden. Besitze mittlerweile 3 Stück. Und auch an der Versandzeit gibt es nichts auszusetzen.

26 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Vielen Dank für diesen Bericht, Thomas! Wir freuen uns darauf, bald wieder von Ihnen zu hören!

Valorada con 5 estrellas sobre 5

Quality of design, construction and comfort!

My wife and I have used SmartCover face masks since the start of the COVID-19 pandemic and will continue to do so as they provide reassurance in the quality of their design and construction and of their comfort too.

25 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Thank you for your review Phil, I'm glad to hear that SmartCover has been a reliable partner during this difficult time. We are committed to providing the best protection possible so we're always looking at new materials and technologies that can offer more comfort or better protection. We will look forward on hearing from you again soon!

Valorada con 5 estrellas sobre 5

Dependable company and masks

Dependable company and masks, excellent customer service.
Being in the critically vulnerable group masks have prevented me from getting covid, twice in my own household and working in a school environment.
No need to look anywhere else.

18 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Dawn, thank you very much for this feedback. We are happy you find our masks and customer service dependable. We look forward on hearing from you again soon. Stay safe and healthy!

Valorada con 5 estrellas sobre 5

They look good

They look good, comfortable to wear.
Always keep upto date with the information given.

14 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Angela, Thank you for your feedback. We look forward on hearing from you again soon. Have a nice day!

Valorada con 5 estrellas sobre 5

Really well made and put together

Really well made and put together. I'd personally like to see a bigger mask in the bottom 50% of the mask, to allow covering of a big beard. My only minor criticism tbh.

13 de noviembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Colin, I'm sorry to hear about the mask not being big enough. We are always looking at ways to improve our products and we appreciate hearing from customers like yourself who give us feedback on how our products work in real life - this is invaluable information that helps us grow as a company. Thank you again for taking time out of your day to provide feedback. :)

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