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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been saving for several years with SmartSave because we find their interest rates are always at the highest level available, their website is very user friendly and the transactions are made s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been customers of SmartSave for a few years and found they offer good returns on our investments and are very easy to deal with. (Customer service staff are very helpful if you have any quest... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to set up account, clear interest rates, easy to check on account info at any time. Clear update from smart save on account and interest nearing end of term and the funds and interest paid direct... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios bancarios

Escrito por la empresa

Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 25% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,7

Todas las opiniones

(1534)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Used SmartSave for 2 years

Used SmartSave for 2 years - Straightforward savings at very competitive rate. Good comms at maturity.

15 de septiembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Amazing to have you with us, David.

Valorada con 1 estrellas sobre 5

Smartsave has not returned my cash after maturity

The instructions given for the transfer of my money when the term deposit came to an end were not carried out. I received a message from Smartsave to say how wonderful they were and invited a comment but when I replied I received a message to say my questions cannot be received. It is now 4 days since my money should have been received in my linked bank account but it is still with Smartsave earring no interest.

Another day goes by and still my cash has not been received! Is this institution in financial trouble?

2 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to open and manage account

Easy to open and manage account, great rates and clear communications. Have only switched away as Chetwood Finance needs to improve its efforts and transparency on sustainability / green credentials.

1 de septiembre de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thank you for the feedback regarding sustainability.

Valorada con 5 estrellas sobre 5

Great service

Great service
Helpful and polite
I would use them again .

31 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you found our service helpful and polite. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

Great company

Great company, Easy set-up, good return. Would recommend

31 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that the setup was easy and you had a good return. We appreciate your recommendation.

Valorada con 5 estrellas sobre 5

Easy to set up and log into…clear…

Easy to set up and log into…clear instructions ..everything went smoothly throughout the year.. and closing down after maturity was a breeze… I highly rate this company.. and would invest with them again.

31 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We appreciate your rating and are glad you had a smooth experience. Thank you for your feedback, Martin.

Valorada con 4 estrellas sobre 5

Efficient and good rates

Smartsave has all the systems in place to support your investment. As with a number of companies they are efficient but you need to read their emails and act to ensure your funds are not reinvested.
There are no issues with the company, good rates and good communication just act on it.

31 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Thank you Andy

Great company. Easy process. Staff more helpful than bank staff normally are.
Particularly a guy called Andy who looked after my query. Thank you Andy!

12 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you found our process easy and our staff helpful. We appreciate your kind words and are glad we could assist with your query.

Valorada con 5 estrellas sobre 5

Prompt & polite

Prompt, comprehensive response to query via chat - polite and factual = perfect

29 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Great to hear, Kevin. Thank you for the review.

Valorada con 5 estrellas sobre 5

Great service

Great service. Easy to set up an account. Contact from SmartSave was excellent. They told me the options I had and implemented them exactly as they said! Have invested with this company a few times now, and would definitely recommend.

27 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thank you for recommending us, Helen.

Valorada con 5 estrellas sobre 5

Account management

I have had an account for three years. The process of managing the account is simple and clear. Information provided is simple to understand .

26 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you find managing your account simple and clear. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Very easy to open account

Very easy to open account, check it, and close it at the end of the term, online. Excellent experience.

21 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that opening, checking and closing your account online was easy. We appreciate you sharing your excellent experience with us!

Valorada con 5 estrellas sobre 5

Highly Recommended

Easy to open an account, great rates, no pressure. Good communication.

17 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that opening an account was easy, with great rates and good communication.

Valorada con 5 estrellas sobre 5

They do what they say on the tin.

I spent a lot of time complaining about a lot of companies which shouldn’t be in business. This one is a complete opposite. It was a bit scary to put money into a place that you don’t know much about.

The truth is put money in, here nothing until four days from the end of the term when they ask you would you like to continue? You say yes please for another year, hear nothing for another year and then four days before end of contract what would you like to do with it? Put it in my bank account I reply. Boom, in my bank account including interest.

Bloody fantastic, no unsolicited adverts, no email every week to delete, no offers of rewards. Nothing except what it is you contracted for. If only thousands of companies out there could do the same, just do what you say.

9 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you had such a positive experience! It's great to know that we met your expectations with our services. Thank you for sharing your feedback; we appreciate it.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, easy to follow online instructions!

7 de agosto de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that our service met your expectations and that our instructions were clear. Thank you for your positive feedback!

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