SmartSave Opiniones 

1534
•
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been saving for several years with SmartSave because we find their interest rates are always at the highest level available, their website is very user friendly and the transactions are made s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been customers of SmartSave for a few years and found they offer good returns on our investments and are very easy to deal with. (Customer service staff are very helpful if you have any quest... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to set up account, clear interest rates, easy to check on account info at any time. Clear update from smart save on account and interest nearing end of term and the funds and interest paid direct... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios bancarios

Escrito por la empresa

Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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4,7

Todas las opiniones

(1534)

72 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I invested in a two year bond with…

I invested in a two year bond with interest paid at maturity as part of a strategy to minimise tax liability. After one year the interest was paid to me incurring a tax liability because the account then exceeded £85k. This was not clearly stated at the outset and has resulted in a tax liability this financial year of £800…I.e has cost me £800.

2 de julio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thanks for getting in touch to share your experience with us. We're sorry to read you were unhappy with your experience with us, however information about interest being returned if a balance exceeds £85,000 is clearly stated in section 5 of our terms and conditions. It's also mentioned in the FAQs section on our website.

Valorada con 5 estrellas sobre 5

My Savings with SmartSave

I am completely satisfied with SmartSave and have therefore just reinvested my savings with them. Their customer support is second to none, specifically Andy who was outstanding and so very helpful at all times. What an asset he is!

23 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're delighted to read you were completely satisfied with your experience with us. We'll make sure to pass on your comments to Andy.

Valorada con 5 estrellas sobre 5

Good rate

Good rate. Clear instructions. Secure. Everything works as advertised.

1 de julio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you had a secure and easy experience with a good rate. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

Easy secure website

Easy secure website, competitive rates to save

1 de julio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you found our website easy to use and secure, with competitive rates. Thanks for your feedback.

Valorada con 4 estrellas sobre 5

Reinvestment with Smartsave

This is a reinvestment with smartsave all went ahead without problems. my only problem is getting into the web site which seems to have to be refreshed a couple of times before i can get onto the site.

4 de febrero de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thanks for letting us know about the problem you had accessing our website. We'll take your feedback onboard and use it to improve our service in the future.

Valorada con 5 estrellas sobre 5

One year fixed

Always competitive rates and good customer service

29 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We appreciate you sharing your positive experience with our competitive rates and customer service. Thank you!

Valorada con 5 estrellas sobre 5

Good company

Very easy to use and log into. Good interest rate that was paid on the correct day

29 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear you found our platform easy to use. We hope you'll consider using us again in the future.

Valorada con 5 estrellas sobre 5

Always offer some of the best rates on…

Always offer some of the best rates on market and various options for duration of savings from 1yr upwards. Sufficient time given to look at options to renew.

28 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you find our rates competitive and appreciate the variety of savings options and renewal time.

Valorada con 5 estrellas sobre 5

Easy, simple and a great rate.

Great rate on a two-year fixed savings account. Easy to use website and good communication throughout. Simple, straightforward.

26 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy you found a great rate on our fixed savings account and that our website was easy to use. We appreciate your positive feedback and are glad you had a straightforward experience.

Valorada con 3 estrellas sobre 5

good rates of interest but virtually…

good rates of interest but virtually impossible to get to speak to anyone if have a problem. they use live chat but have no phone number. had 2 separate problems which needed attention and you waste an awful lot of time going round in circles because there is no phone number. on live chat they offer to phone you back within one working day but that is hopeless if you are in meetings.

25 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We appreciate your feedback regarding the challenges you faced reaching us. We're sorry that you struggled to get through to someone. We're reviewing our support system to improve accessibility. Thanks for your feedback.

Valorada con 5 estrellas sobre 5

Does exactly what it says and great…

Does exactly what it says and great customer service. Money in and after a year money out no bother.

24 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you had a great experience with our services! Thank you for your positive feedback; we appreciate you taking the time to share.

Valorada con 1 estrellas sobre 5

Excellent savings account

21 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

Thanks for getting in touch but we think your star rating may be wrong! If you could amend your rating so it reflects your comment we'd really appreciate it!

Valorada con 2 estrellas sobre 5

Very poor maturity process

Very poor maturity process, which my husband complained about in April and they ignored and did not uphold the complaint and then when my own account went through the same appalling maturity process I complained and they upheld this which was exactly the same issue, my husband even asked them to look at the customer journey, which they supposedly pride themselves on, but still didn’t see the issue in April.

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Support from Andy

Andy provided the required information promptly. He is good.

17 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We'll make sure to pass on your comments to Andy. Thanks for getting in touch.

Valorada con 5 estrellas sobre 5

Very good to deal with online

Very good to deal with online.
Competitive rates with no hassle.

18 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you had a positive online experience and found our rates competitive. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

A great interest rate

A great interest rate to help boost my savings. Easy to use online account. Simple explanation of how I would receive my money at the end of the fixed term with the opportunity to take another fixed term account.

16 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're here to help customers make the most of their money, so we're happy to hear we were able to boost your savings.

Valorada con 5 estrellas sobre 5

Top notch

Easy to deal with and do what they say there going to. Can't ask for more.

15 de junio de 2025
Opinión espontánea
Logotipo de SmartSave

Respuesta de SmartSave

We're happy to hear that you had a positive experience. It's great to know that we met your expectations.

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