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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times... Ver más

Valorada con 5 estrellas sobre 5

our land line was about to be obsolete so we needed to go wireless. we contacted our security company and they said we needed all new equipment and the price would increase from $20 to $ 50 a month. w... Ver más

Valorada con 5 estrellas sobre 5

Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor whi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

461 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Equipment upgrade

Today the tech was at our home to install upgraded equipment to our security alarm. He was here early within the window of time that was scheduled. He was very professional and completed the job within 15 minutes. Very pleased with Smith Thompson home security.

12 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Security!

We have been with Smith Thompson for 3 years now and we find them to be honest and excellent at what they do. We have been so pleased with our security service. I would highly recommend them for your home security and alarm monitoring service.

25 de enero de 2021
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We appreciate your long term business!

Valorada con 5 estrellas sobre 5

Great service an even better price

Great service an even better price. NOBODY in the DFW Metroplex can compete.

15 de enero de 2021
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thank you much! There are several really good companies in the DFW area, but since we are fiercely independent and do everything in house, we really try harder. Very important things, like our 24 hour monitoring, are not sub contracted out, which is very common in our industry.

Valorada con 5 estrellas sobre 5

Awesome

Very excellent service easy to set up and use and very helpful.

13 de diciembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Appreciate the kind words...and your business!

Valorada con 5 estrellas sobre 5

Smiththompson security is the best home…

Smiththompson security is the best home security we ever had. Customer servicer is top notch, the installation guy was really nice and professional. Would highly recommend. A+++

22 de noviembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks so much!

Valorada con 5 estrellas sobre 5

Troy Burleigh from Smith Thompson Pest…

Troy Burleigh from Smith Thompson Pest Control just finished his pest control and I highly recommend him as well as all the services provided by the entire Smith Thompson Family.

18 de noviembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We're fortunate to have Troy, he's great! And thank you for your business!

Valorada con 5 estrellas sobre 5

Doors Replaced and System Down

We had some doors replaced and the result was an inability to set the alarm system. Our system is part old wiring and part wireless. We contacted ST support and got Aaron. He went through the protocols, gave me understandable directions, evaluated the system and came up with the problem. He immediately scheduled a tech and helped me to get the majority of the system back on line. Couldn't have been easier and more thorough. Thanks guys and gals.

8 de noviembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks for the kind words!

Valorada con 5 estrellas sobre 5

We have been so pleased with our…

We have been so pleased with our security service with Smith Thompson. As new homeowners, it was important to us to feel like we had quality security at an affordable cost, and Smith Thompson has proven to be all of that and more. The customer service is excellent, and we absolutely love getting to support a local business. We would recommend Smith Thompson to anyone and everyone!

5 de noviembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thank you, and appreciate the recommendation!

Valorada con 5 estrellas sobre 5

Awesome company

Awesome company, love their incentives of getting a free month for paying upfront and they have always had quick responses if/when the alarm goes off.

26 de octubre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

That's right! We offer an optional annual payment plan where if you pay 11 months, we give you the 12th free! And if you cancel anytime, we simply refund the unused portion, so nothing to lose. Thanks for your business!

Valorada con 5 estrellas sobre 5

Great Experience!

Our technician from Smith Thompson Home Security in Houston was very professional and walked me through the operations of the new security system, including the mobile app. I would recommend them for their low rate and professional services.

3 de octubre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks James, appreciate your business!

Valorada con 5 estrellas sobre 5

Smith Thompson Home Security has…

Smith Thompson Home Security has provided us excellent service, i would highly recommend them for your security and alarm monitoring service.

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We appreciate your business!

Valorada con 5 estrellas sobre 5

Smith Thompson was very prompt

Smith Thompson was very prompt. The work was completed and we were extremely satisfied. Customer service was excellent. Love the pest control service also. We used someone else with many problems. It only took Smith Thompson once to correct our problem.

24 de septiembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thank you so much for trying our pest control too!

Valorada con 5 estrellas sobre 5

Great Company

Great Company! Has always been very efficient in
contacting us.
Love that we can pay our bill on-line now.
Thank You for your Service.

12 de septiembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks Patricia! Yes, the pay on line portal is getting better as well.

Valorada con 5 estrellas sobre 5

Reliable

Reliable, prompt, and responsive. Been a customer over 5 years, never any issues

10 de septiembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

We really appreciate our long time customers! Thank you much!

Valorada con 5 estrellas sobre 5

I have been very pleased with Smith…

I have been very pleased with Smith Thompson. I never leave home worried about someone breaking in to my home. Because I know this company will contact me immediately. We set off the alarm sometimes by mistake and they are calling one of our phone numbers to make sure that everything is ok asap. Their rates are cheap and I just love them.

7 de septiembre de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Yes, our rates have been the same for over 42 years now. Thank you so much for your trust!

Valorada con 5 estrellas sobre 5

We have really enjoyed our experience…

We have really enjoyed our experience with Smith Thompson so far. The initial installation was very quick, and the service person that came to our house was very nice, punctual, and patient. He explained everything we needed to know about the alarm. The couple times that we accidentally triggered the alarms, Smith Thompson called within a minute to ask for our passcode etc.! Always so on top of things, and we have been more than satisfied!

28 de agosto de 2020
Opinión espontánea
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Respuesta de Smith Thompson Home Security

Thanks so much, and we appreciate your business!

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