Snag My New Home Opiniones 

⭐ 0 Star
My experience with this company was extremely disappointing. I would strongly advise others to look elsewhere based on what happened during my inspection.

My original appointment was cancelled with less than 24 hours’ notice, which forced me to take extra unpaid leave. I requested a one-hour call before the rescheduled visit, but never received it. When the inspector finally arrived, he was late, offered no apology, rushed through the job, took a break about 15 minutes in, and finished the whole visit in under two hours — including his break. For a £425 snagging inspection, that felt completely unacceptable.

What concerned me most was that many of the key checks I expected simply weren’t carried out. There were no checks on guttering, windows, roof, brickwork tolerances, thermal imaging/heat-loss, or warranty/NHBC/LABC/Premier Guarantee building regulation tolerance checks. These were all services I paid to be included, yet they weren’t done.

The report I received was very basic and only highlighted cosmetic issues that my partner and I had already identified ourselves and shared with the builder — nothing that justified the inspection cost.

Customer service started off well, but once problems arose it became unhelpful and unprofessional, and there was no real effort to resolve the situation. I have since reported my experience to the relevant authorities. And the emails from them are awful. They do not care once they have your money! And they don’t give it back.

Based on my experience, I cannot recommend this company at all.

It was just a waste of money. Overall a negative experience. First, they cancelled appointment on the day via a text message and when they eventually did the snagging it was well below expectations with me finding out more issues after.
On the day, they mostly picked up painting/decorative blemishes and we actually pointing out issues we already had that they did not see, so they can add it on the list

Booking really easy. Affordable, reasonable and competitive pricing. Everything was clearly explained ahead of the process. Took 1.5 hours in total and they found 50 Snags, 47 of which are being rectified by our property developer. They said our house was in excellent condition as with worser properties you can find 100-250 snags. So glad we paid for the service as we would not have found even a quarter of the things he noticed, so worth the money! Would definitely recommend if you are buying a new build.

I had a fantastic experience using snagmyhome. The team was incredibly efficient, friendly, and supportive throughout the entire process. Everything was handled smoothly and professionally, and they always took the time to answer my questions and make sure I was informed. It’s rare to find such genuine care combined with great service. I’d highly recommend snagmyhome to anyone looking for a trustworthy and reliable team!

Snag my new home provides excellent experience for me with their professional service, they also provides me a quick and detailed report.

I paid £425 for a full snagging inspection of my 4-bedroom house by Waseem from Snag My New Home, but the service was very disappointing.

Many key areas promised on their website were missed — including the loft and electrical plugs. I found over 15 snags myself after the inspection, such as scratches, missing clips, kitchen cabinet misalignment, and a noisy French door, none of which were reported.

When I raised concerns, customer service blamed “human error” and referred to their terms and conditions. Waseem called me back but refused to acknowledge the missed areas, arguing instead over the small issues he did find. His tone was unprofessional, and he even used foul language during the conversation.

He claimed a thermal scan only works in winter and said he’d find problems manually but never checked the loft where we later found damage.

The inspection took only about 1.5 hours, which seems rushed for a house this size. I’m doubtful about their equipment and thoroughness.

I was only refunded £150 and now have to pay another company to properly complete the snagging. Based on my experience, I do not recommend Snag My New Home.

I’m so glad I had this done. Money well spent, excellent communication and an incredibly detailed report! Thank you.

Snag my new home we’re a delight to work with. From accommodating my date changes to providing me with a detailed report less than 24hours after my slot! I would recommend them again and again. The communication was also super fast and clear. Thank you!

Our experience was great, Waseem was friendly and proactive and didn’t disturb us throughout the process. His attention to detail was fantastic! Thank you so much

Very easy to book and professional survey, with a clear report (pictures help too).

I booked our appointment with ease via the website and within a few minutes, I received a WhatsApp and email confirming my booking.

On the day of inspection itself, customer care reached out again to confirm that our surveyor was stuck in traffic so would be slightly delayed and they provided a new eta. I thoroughly appreciated the transparency!

Waseem came to my property and did a thorough inspection. He stayed for approximately two hours, inspecting every inch of the property. Before leaving, he told me the number of snags he had identified and reassured me that there were no structural snags identified.

I was due to receive the report by 10pm the next day, but it arrived the following morning. I reached out to customer care to check the status of the report and they confirmed that I would receive it within the hour and I did. I appreciate that life happens and so the slight delay in receiving the report hasn’t affected my impression of the company, hence the 5 stars. The report was detailed with imagery and supporting text, clearly outlining and indicating the snagging issue visible.

The transparency of communication has been excellent. I have found them to be very responsive and polite via WhatsApp.

I would highly recommend snag my new home to any new build home owners!

Less than one hour service charged 350 pounds. Misleading by a single flat fee for pre and post investigations. Customer service is awful. No respect at all even using the word “your brain needs to get checked”,”you need to learn English”. Unbelievable

We recently had a snagging survey done for our 3-bed new build flat, hoping for peace of mind in case we missed anything. The website advertised that the survey would take around 4 hours, but the visit lasted barely 45 minutes.

Several obvious issues were missed, such as visible gaps in the flooring, which we later had to identify ourselves. This is exactly what we expected the surveyor to catch. The final report listed a number of snags, but only a handful were significant — and those were ones we had already spotted on our own.

Overall, if you have even basic DIY knowledge, the service didn’t feel worthwhile in our case. It may provide a long list of small cosmetic items, but don’t expect it to catch the bigger or more obvious issues.

I wasn't in town, and told by building people that they use app only.
I don't hate apps, but they missed so many things like sink pipe leaks, even loose door handles.
The report is very looks focused. It did find out something i don't, but reveals nothing on functional side.

From the second we enquired we were very impressed how quick and efficient snag my new home were, we booked in and had support threw WhatsApp from the get go, on arrival waseem was very friendly and asked us if we had any concerns or things we would like to ask which we thought was a nice touch, he was also very knowledgeable and made the process easy I would definitely recommend for further reference thanks waseem and team

Thank you for your help, I will really recommend

Unfortunately the first appointment we had booked the snagger who came out refused to snag the property because it was ‘not finished’ - however judging by the pictures we were sent, and the fact we moved in to a completely finished home less than 48 hours after the appointment, I think he was being a bit dramatic to refuse to snag. This lead to wasted time and effort for both us and the snagger which in my opinion could have been avoided. I don’t believe any issues were picked up in the second appointment that couldn’t have been picked here.

Note they charge 50% to rebook an appointment - it’s in their T&C’s to be fair, but we were lucky our developer covered this cost so just beware if you are asking them to snag a home that isn’t completely 100% perfectly finished.

With that said, the second snagger who came to the property, Elijah, was excellent. We are very happy with the service he provided, he walked me through some of the main issues and why they could be a problem, and sent a detailed report a few days later. He also let us know that he needed to change the appointment time slightly so we knew to expect him at a new time and weren’t waiting around.

The communication over WhatsApp was also very convenient throughout the process.

I would recommend this company if you can guarantee your property is 100% finished and cleaned by time they go round to snag.

Great service from Snag My New Home. The process was smooth from start to finish—no issues at all. The snagging report was clear and delivered quickly. Would definitely recommend to anyone buying a new build.

Excellent service. Snagging done in very details. The report came out the next day.

Great service with really clear communication and a very comprehensive snagging report. Our builders are now working on fixing all the faults. Thanks to Waseem for the professional manner and comprehensive visit.