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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My Warrior bike arrived with a dented and chipped frame. I reached out to support a couple of times to ask about my warranty options before riding it, but haven’t heard back. I wasn’t too concerned... Ver más

Valorada con 1 estrellas sobre 5

Hi. Snapcycle Stinger kickstand is to close to the pedals. Snapcycle R1 has a kickstand that is 12 inches away from center of crank while Stinger is on 10 inches away so back of foot heel hits kic... Ver más

Valorada con 2 estrellas sobre 5

I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only hal... Ver más

Valorada con 5 estrellas sobre 5

I received my R1 yesterday. Delivery time was as promised and there were no glitches. The very sturdy box was in good shape and hopefully there wouldn't be any hidden damage so assembly was next. Neve... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas
  2. también en la categoría
  3. Tienda de artículos para deportes al aire libre

Escrito por la empresa

Established in California, Snapcycle was founded by a team of young and fun-loving e-bike enthusiasts. We incorporate the latest technology into our ebikes, offer great functionality to our customers, and most importantly, keep our ebikes at an accessible price point for everyone. We believe our ebikes have an amazing price-performance ratio in the market. We hope you'll love them just as much as we do!


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

99 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The Snapcycle R-1 step thru e-bike is…

The Snapcycle R-1 step thru e-bike is awesome! I got this bike 3 weeks ago and have ridden it every day except for 3 rainy days. It has solved my transportation issues getting around my congested city. Its fast ,sturdy, sharp looking and fun. I would have bought one sooner if I knew more about them. A great investment for under $1,500 . 👍 Ernie

7 de septiembre de 2023
Logotipo de Snapcycle

Respuesta de Snapcycle

Ernie, we are so happy to hear that you are loving your new Snapcycle R1 Step Thru! We hope your review will help convince more people to give up their car for these short trips for shopping or work. Together we can all help reduce pollution and road congestion through the use of electric bikes. You are to be commended!

Valorada con 5 estrellas sobre 5

Customer service is outstanding

Customer service is outstanding! I accidently ordered the wrong bike and when I noticed it, they were right on top of it. They had the bike returned by Fed ex and my new one was in its way. The whole purchase process was a breeze! I would definitely recommend to anyone looking to purchase an e bike.

26 de agosto de 2023
Logotipo de Snapcycle

Respuesta de Snapcycle

Thanks for the kind words, Mark. We all make mistakes, and we were glad to help fix this issue quickly for you. Enjoy your new Snapcycle!

Valorada con 1 estrellas sobre 5

E-bikes might be good never received mine… thank you fed-ex!!!!!

Wouldn’t know how your e-bikes are because I didn’t receive it. That’s right it set in englewood,cal for 46 hrs and then in ellenwood,ga for another 10hrs . When it got picked up by fed-ex on Wednesday I received email it would be delivered on Friday. Then on Friday received email been a change to your shipment new delivery day will be on Monday 8-28-2023 must sign for package. So I pay fed-ex 5,55 to deliver at a pacific time window so I can make sure someone is home to sign for package. I have someone leave work early to be here between 5:00 and 8:00 which’s what time window fed-ex gave me. So after I called snap cycle customer service and after been told couple of times well we can’t control fed-ex once package leaves us … you have two options they will try to deliver your package a couple more times and then send you’re package back to us and we’ll refund you’re money and at that point I didn’t need to listen to any more of you’re customer service representatives. I went out of my way to be home make sure someone was home to be treated like it was my fault fed-ex didn’t deliver and even payed 5.55 extra to fed-ex only to be told we’ll refund your money when fed-ex sends your package back to us. So nope sorry can’t review something I never received.

22 de agosto de 2023
Logotipo de Snapcycle

Respuesta de Snapcycle

Hi Rusty,

We are so sorry to hear about your recent experience with the FedEx delivery of your new Snapcycle Pegasus. Over the years, FedEx has built a reputation for its commitment to timely deliveries but despite their best efforts, packages can sometimes experience unforeseen delays. And when delays occur, we know how frustrating that can be for our Snapcycle customers. I know you realize that even though your Snapcycle Pegasus was shipped out in a timely fashion, these unfortunate delays by the carrier are beyond our control. Again, our apologies for your inconvenience.

Snapcycle Customer Care

Valorada con 5 estrellas sobre 5

Great website,excellent description of…

Great website,excellent description of product I ordered a Snap cycle Pegasus for my wife, she loves it. Great design and very durable,Love the adjustable handlebars.I always look at the design of things I buy and the welds on the frame are top notch, you guys did it well. I made a mistake and ordered a long range bike for myself from another company that advertised they were from California and my bike was shipped from New Jersey never again, any future purchases will be from Snapcycle, thanks again for the quality, ''oh''did I mention the other companies bike cost me $400.00 more. Thanks again Rob and Karen Desha.

19 de agosto de 2023
Valorada con 4 estrellas sobre 5

The packaging was great

The packaging was great. The only complaint I had was waiting for the 2nd bike because it was out of stock and when it was shipped to me the gears are really clunky sounding when I shift gears. I am not sure how to fix that and the derailer was bent a little bit. Other than that the bikes ride great and have not had any other issues.

10 de agosto de 2023
Valorada con 5 estrellas sobre 5

The Bearded Quality Engineer

Snapcycle owners
This is the Bearded Quality Engineer
I just unpacked and assembled the New Rev of the Snapcycle R1.
I will be putting together a video on youtube about this R1 rev. soon.
But for those wandering about what Snapcycle did with all of our suggestions? Well, they took notes and used a great deal of them (especially when related to safety).

1. Handlebar Stim is now adjustable, no more one size fits all.
2. The frame in the Rear Swing Arm has been is Stamps and Welded for more tensile strength (withstands more weight).
3. Hydraulic Breaks (front and back).
4. Electric LED Integrated Taillight / Breaklight.
5. The Packaging is rock solid now. The box is in cognitive, pretending to be a large screen TV.

THINGS TO NOTE:
The nose of the seat is so long that (if you are a shorter stature person) the lowest portion of the High-Bar is not usable to rest you private parts over. Keep this in mind when ordering your bike. Although the High-Bar offers more tensile strength for us heavier built people, it also present an obstacle for those of us that are short in stature.
The handlebars on th R1 High-Bar are different then the handlebars on the R1 Step-through.

Review the pictures for Visual Aspects.
At some point in the near future I will contact Snapcycle about reviewing the R1Stepthrough
Enjoy your ride
The Bearded Engineer

10 de agosto de 2023
Valorada con 5 estrellas sobre 5

Good all around bike

Great customer service. Had the bikes to my door within 7 days of ordering. Easy setup well packaged. Still early but no issues after 50 mi of riding. Price is good for a mid level bike that rides well on pavement and dirt roads not sure about heavy off roading.

6 de agosto de 2023
Valorada con 5 estrellas sobre 5

Snapcycle Eagle is Plug n Play

The Snapcycle Eagle worked great right out of the box. It took only a few minutes to assemble and the battery had enough charge for a quick test ride. The shifter, brakes, controller and motor all worked flawlessly. Later, after a full charging session, I took it out for a 20 mile bike trail trip, mostly in PA 0, 1 and 2, with the occasional throttle twist on small hills. It looks like the battery is down only 2 bars. I do wish the manual had more detail on programming the controller. Hopefully there is a video out there somewhere that explains the settings and how to tweak them.

5 de agosto de 2023
Valorada con 2 estrellas sobre 5

Customer Service?!?!?

I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.

14 de julio de 2023
Valorada con 5 estrellas sobre 5

Great company, great service, great bike!

I received my R1 yesterday. Delivery time was as promised and there were no glitches. The very sturdy box was in good shape and hopefully there wouldn't be any hidden damage so assembly was next. Never having done this before, I followed the video from the website and two hours later I was cruising down the street. More than satisfied with my purchase!

20 de julio de 2023
Valorada con 1 estrellas sobre 5

Not happy!!

Not happy!!
On site it said $100.00 automatically off when you buy 2 bikes And 20% off
Now 25% off..
Both bikes had a lot of scratches when revived.
Almost looks like bikes were used they were dirty.

20 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Snapcycle Eagle is fantastic!!!

They were fast with processing my order and delivery. The bike was very well packed and the folks at Snapcycle were helpful with any of my questions. The bike is surprisingly powerful! Just in the first few rides I've had a great time zipping around town and tackling hills in the Appalachians with ease.

9 de julio de 2023

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