Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
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Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
La empresa ha respondido
I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great p... Ver más
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Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance. I have spoken to the team about the product as I thought it m... Ver más
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I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable. I contacted the help team and Niko was fa... Ver más
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Here to #poweryourjourney
108-118 Marion Road , 5032, Brooklyn Park, Australia
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 62% de las opiniones negativas
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Travel adaptor 4 in 1 stopped working after three months. Quick response from customer service replacement on its way thanks to Nico

Respuesta de SnapWireless
Have had a couple of the Snap batteries ( all of which have been ok ) Had an issue with our last one and got in touch to see if they could help us out and they very quickly responded asking for us to send more visual info on battery, then came back to us saying that they’d replace with a new battery…. Great service … Thanks very much for such an easy experience with replacing old for new !!

Respuesta de SnapWireless
Charging issues fixed! Bought the latest 4 in 1 charging dock. Seemed like the best solution for a digital nomad. Within a week the battery pack did not charge the phone when docked. A couple of emails were exchanged and a replacement is now on its way. No mucking around and quick response. Loyal customer. Gail was exceptional on the customer service front.

Respuesta de SnapWireless
Absolutely fabulous after sales service.
Sent message re a part of the charger I misplaced. Responded within an hour or less.
Organised replacement part at a very reasonable price. So happy as heading overseas in a few weeks.
Great customer service.

Respuesta de SnapWireless
Repeat customer here 🙋🏻♀️. I have two of the 5in1 charging station and I take it with me when travelling. It’s so convenient with being an apple girly as I have too many things to charge. It comes with a 65W adapter so I also charge my switch 2 with it and it charges quickly. Shipping is quick as I live in Australia where it is based. Tracking is provided and links to your Shop account too.
Customer service is spectacular. Quick to respond and accommodating. I just had a fault with one of the chargers and reached out and thankfully it was covered by warranty. 😋 I’m very happy with the items I’ve purchased so far and love the entire team at SnapWireless. You can genuinely tell they value their buyers and their line of products.

Respuesta de SnapWireless
I thought the concept of this device was great for traveling. So I bought one, I paid $177.. however the unit itself doesn’t even do a full charge on my iPhone, given the weight, size and cost you would think it would give me multiple devices to charge. My phone was down to 1%, my snap wireless charger was at 90% and it tapped out when my iPhone was 54% charged. My nimble at half the cost and size can do a full iPhone charge plus charge my Iwatch for a week. Waste of money, not worth taking on my trip if it can’t even do half an iPhone charge. I won’t ever buy a product from them again, noticed they had turned their facebook reviews off so wonder how many people have the same issue.
Absolutely super efficient with the warranty process... showed a video, explained the issue.. no questions asked and a new one is on the way in less than a few days of converstations... so impressed.. thankyou

Respuesta de SnapWireless
I contacted SnapWireless as I had lost one of my adapters. I dealt with Gail, and she was exceptional from start to finish. Her communication was prompt and clear, and nothing was too much trouble. Replacement adapter on its way!

Respuesta de SnapWireless
Well I have a problem with my luggage tracker the customer service is excellent so far? I just sent the details and already I have someone on to it. Nothing is fixed yet and it’s within the two years but do far so good

Respuesta de SnapWireless
Best portable charger and best customer service ✨✨✨

Respuesta de SnapWireless
Good products are one thing, but good customer service is what keeps me coming back.
I recently bought from SnapWireless and had a great experience. The product was exactly what I expected, but what stood out was the support after the sale. I had a question and ended up communicating directly with the team. They were friendly, helpful and genuinely interested in resolving my issue.
In a world where customer service often feels automated, it was refreshing to deal with real people who care about their customers. Based on my experience, I’d happily buy from SnapWireless again.✅✅✅❤️❤️❤️

Respuesta de SnapWireless
Customer Servicing; item received, utilised before departure.

Respuesta de SnapWireless
They helped out with a return process, communicating with me the whole way through

Respuesta de SnapWireless
My PowerPack Universal stopped working a little over two years after I bought it, so it was already outside the warranty period. Even so, a big call out to Gail, who went above and beyond to help me. She was incredibly responsive, understanding, and genuinely committed to sorting things out. She looked into everything thoroughly and arranged a replacement as a gesture of goodwill, which I really appreciated. It’s rare to get this level of care once a product is out of warranty.
Very impressed — and very grateful. Highly recommended.

Respuesta de SnapWireless
PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh
Superb power adaptor and power bank
I used this on a recent US trip. The detachable battery makes it extra useful. Power bank when I went out and power back at the apartment to charge items I left behind. The interchangeable plugs makes it ideal for international travel. Now it lives in my bedroom and the power bank comes with me day-to-day

Respuesta de SnapWireless
Absolutely fantastic unit!
It worked so well—the weight was 100% accurate when I got to the airport and weighed my suitcase at check-in. Highly recommend, thank you!

Respuesta de SnapWireless
Fantastic charger and all you need for any trip at home or overseas. Small but power packed, highly recommended.

Respuesta de SnapWireless
I cannot rate the customer service of Snap Wireless highly enough! Absolutely ELITE!
We have a household full of Snap Wireless products, and anytime we have had an issue, they have gone above and beyond to make it right. Their warranty program is brilliant, and their communication fantastic. Thanks team!

Respuesta de SnapWireless
Great company, great products, great service. Really like they are an Australian company & ship products from Sydney, which makes purchasing easy & delivery efficient. I always know I can buy with confidence. The products are high quality.

Respuesta de SnapWireless

Respuesta de SnapWireless
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