SnapWireless Opiniones 

200
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great p... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance. I have spoken to the team about the product as I thought it m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable. I contacted the help team and Niko was fa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de electrónica

Escrito por la empresa

Here to #poweryourjourney


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 62% de las opiniones negativas

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4,4

Todas las opiniones

(200)

153 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Travel adaptor 4 in 1 stopped working…

Travel adaptor 4 in 1 stopped working after three months. Quick response from customer service replacement on its way thanks to Nico

12 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Hi Kerryn,

Thanks so much for the 5-star review. We’re sorry to hear your adaptor stopped working, but glad Nico was able to get a replacement sorted quickly for you. Appreciate your support.

Valorada con 5 estrellas sobre 5

Very helpful

Have had a couple of the Snap batteries ( all of which have been ok ) Had an issue with our last one and got in touch to see if they could help us out and they very quickly responded asking for us to send more visual info on battery, then came back to us saying that they’d replace with a new battery…. Great service … Thanks very much for such an easy experience with replacing old for new !!

12 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much, Simone. We’re glad our team could make the replacement process quick and easy for you. Really appreciate your continued support and the 5-star review.

Valorada con 5 estrellas sobre 5

Charging issues fixed

Charging issues fixed! Bought the latest 4 in 1 charging dock. Seemed like the best solution for a digital nomad. Within a week the battery pack did not charge the phone when docked. A couple of emails were exchanged and a replacement is now on its way. No mucking around and quick response. Loyal customer. Gail was exceptional on the customer service front.

2 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much, Antony. Sorry the battery pack gave you trouble so soon, but we’re glad Gail got it sorted quickly for you. No mucking around is exactly what we aim for. Appreciate you sticking with us.

Valorada con 5 estrellas sobre 5

Absolutely fabulous after sales…

Absolutely fabulous after sales service.
Sent message re a part of the charger I misplaced. Responded within an hour or less.
Organised replacement part at a very reasonable price. So happy as heading overseas in a few weeks.
Great customer service.

10 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much, Angela. Glad we could get back to you quickly and help sort the replacement part before your trip. Hope it makes travelling a little easier.

Valorada con 5 estrellas sobre 5

Quality Products and Services 🙌

Repeat customer here 🙋🏻‍♀️. I have two of the 5in1 charging station and I take it with me when travelling. It’s so convenient with being an apple girly as I have too many things to charge. It comes with a 65W adapter so I also charge my switch 2 with it and it charges quickly. Shipping is quick as I live in Australia where it is based. Tracking is provided and links to your Shop account too.

Customer service is spectacular. Quick to respond and accommodating. I just had a fault with one of the chargers and reached out and thankfully it was covered by warranty. 😋 I’m very happy with the items I’ve purchased so far and love the entire team at SnapWireless. You can genuinely tell they value their buyers and their line of products.

10 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much, Bianca. We love hearing from repeat customers, and we’re so glad the 5in1 has been handy for travel and keeping all the Apple gear charged. Sorry one of them had a fault, but glad we could get it sorted under warranty. Really appreciate the kind words and support.

Valorada con 1 estrellas sobre 5

Useless Travel Charger

I thought the concept of this device was great for traveling. So I bought one, I paid $177.. however the unit itself doesn’t even do a full charge on my iPhone, given the weight, size and cost you would think it would give me multiple devices to charge. My phone was down to 1%, my snap wireless charger was at 90% and it tapped out when my iPhone was 54% charged. My nimble at half the cost and size can do a full iPhone charge plus charge my Iwatch for a week. Waste of money, not worth taking on my trip if it can’t even do half an iPhone charge. I won’t ever buy a product from them again, noticed they had turned their facebook reviews off so wonder how many people have the same issue.

21 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Crazy efficient warranties

Absolutely super efficient with the warranty process... showed a video, explained the issue.. no questions asked and a new one is on the way in less than a few days of converstations... so impressed.. thankyou

6 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks for sharing this. Glad the video made it easy for us to assess and sort quickly. Thanks for sticking with SNAP

Valorada con 5 estrellas sobre 5

Lost adapter replacement

I contacted SnapWireless as I had lost one of my adapters. I dealt with Gail, and she was exceptional from start to finish. Her communication was prompt and clear, and nothing was too much trouble. Replacement adapter on its way!

5 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks Gerry. Great to hear Gail was able to help quickly and make the process easy. Appreciate the review.

Valorada con 5 estrellas sobre 5

Well I have a problem with my luggage…

Well I have a problem with my luggage tracker the customer service is excellent so far? I just sent the details and already I have someone on to it. Nothing is fixed yet and it’s within the two years but do far so good

4 de agosto de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks Rosetta. Glad our team could get onto this quickly. We’ll review the details you’ve sent through and keep you updated as we work through it. Appreciate you sharing your experience so far.

Valorada con 5 estrellas sobre 5

Best portable charger and best customer…

Best portable charger and best customer service ✨✨✨

30 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much! So glad you’re loving your portable charger and had a great experience with our team. We appreciate the support!

Valorada con 5 estrellas sobre 5

Exceptional customers service - above and beyond

Good products are one thing, but good customer service is what keeps me coming back.

I recently bought from SnapWireless and had a great experience. The product was exactly what I expected, but what stood out was the support after the sale. I had a question and ended up communicating directly with the team. They were friendly, helpful and genuinely interested in resolving my issue.

In a world where customer service often feels automated, it was refreshing to deal with real people who care about their customers. Based on my experience, I’d happily buy from SnapWireless again.✅✅✅❤️❤️❤️

31 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Hi David, thank you so much for this. We’re genuinely so happy to hear our team made the experience feel personal and helpful. Great products matter, but looking after our customers properly is just as important to us. We really appreciate your support and would love to have you shop with us again.

Valorada con 5 estrellas sobre 5

Customer Servicing

Customer Servicing; item received, utilised before departure.

29 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much for your review, Ama! We're glad everything arrived in time for your trip and that you were able to put it to use before you left. We hope it serves you well on your travels, and thanks again for your support!

Valorada con 4 estrellas sobre 5

They helped out with a return process

They helped out with a return process, communicating with me the whole way through

29 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks for your review, Jim! We're glad we could help with your return and keep you updated throughout the process. We appreciate you taking the time to share your experience, and thanks again for your support!

Valorada con 5 estrellas sobre 5

Outstanding Customer Support

My PowerPack Universal stopped working a little over two years after I bought it, so it was already outside the warranty period. Even so, a big call out to Gail, who went above and beyond to help me. She was incredibly responsive, understanding, and genuinely committed to sorting things out. She looked into everything thoroughly and arranged a replacement as a gesture of goodwill, which I really appreciated. It’s rare to get this level of care once a product is out of warranty.

Very impressed — and very grateful. Highly recommended.

23 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much for your kind words, Joan!

We'll be sure to pass your feedback on to Gail, she'll really appreciate it.

We're glad we could help and that we were able to find a good outcome for you.

Thanks again for taking the time to share your experience, and we really appreciate your recommendation! 😊

Valorada con 5 estrellas sobre 5

PowerPack Universal 2

PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh

Superb power adaptor and power bank
I used this on a recent US trip. The detachable battery makes it extra useful. Power bank when I went out and power back at the apartment to charge items I left behind. The interchangeable plugs makes it ideal for international travel. Now it lives in my bedroom and the power bank comes with me day-to-day

22 de junio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much for the review, Ben! Sounds like you really put the PowerPack Universal 2 through its paces on your US trip! We're glad the detachable power bank and interchangeable plugs made travelling a bit easier, and it's great to hear it's just as useful at home day to day. Thanks again for your support! 😊

Valorada con 5 estrellas sobre 5

Absolutely fantastic unit!

Absolutely fantastic unit!
It worked so well—the weight was 100% accurate when I got to the airport and weighed my suitcase at check-in. Highly recommend, thank you!

23 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much for the review, George! We're glad to hear the luggage scale was spot on at check-in and gave you that extra peace of mind before your flight. Thanks again for the recommendation, and we hope it comes in handy on many more trips! ✈️😊

Valorada con 5 estrellas sobre 5

Fantastic charger…

Fantastic charger and all you need for any trip at home or overseas. Small but power packed, highly recommended.

27 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much for the 5-star review, Mike! We're thrilled to hear the charger has everything you need for both home and overseas travel. It's great to know you're enjoying the compact design and powerful performance. We really appreciate your recommendation and hope it continues to be a reliable travel companion for many trips to come! ✈️🔋

Valorada con 5 estrellas sobre 5

I cannot rate the customer service of…

I cannot rate the customer service of Snap Wireless highly enough! Absolutely ELITE!
We have a household full of Snap Wireless products, and anytime we have had an issue, they have gone above and beyond to make it right. Their warranty program is brilliant, and their communication fantastic. Thanks team!

27 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much for your amazing review! It genuinely means a lot to the team.

We always aim to make things right whenever an issue comes up, so it's great to know our warranty process and communication have made a difference.

Thanks again for your continued support and being a part of the SnapFam!

Valorada con 5 estrellas sobre 5

Great company

Great company, great products, great service. Really like they are an Australian company & ship products from Sydney, which makes purchasing easy & delivery efficient. I always know I can buy with confidence. The products are high quality.

26 de julio de 2026
Opinión espontánea
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Respuesta de SnapWireless

Thanks so much, Evie! It’s great to hear you've had such a positive experience.

We know how important fast, reliable shipping is, so we're really glad our local warehouse has made a difference.

Really appreciate you taking the time to leave us a review, Evie. Thanks again!

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