Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great p... Ver más
La empresa ha respondido
Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance. I have spoken to the team about the product as I thought it m... Ver más
La empresa ha respondido
I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable. I contacted the help team and Niko was fa... Ver más
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Información sobre la empresa
Escrito por la empresa
Here to #poweryourjourney
Información de contacto
108-118 Marion Road , 5032, Brooklyn Park, Australia
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Excelente
200 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 62% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fast and efficient after sales service…
Fast and efficient after sales service and support.
20 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much, Jenny! We're so glad to hear you had a great experience with our after-sales service and support. We really appreciate your kind words and your support! 😊
I had an amazing experience with the…
I had an amazing experience with the customer service team who helped me so much!
14 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our customer service team. We really appreciate your support and hope you continue enjoying your SNAP products! 😊
Expensive garbage
Expensive garbage. Heavy. Bulky cary case, takes 3 days charge, and just died less than 17 months after purchase.
18 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Jacob,
We're sorry to hear you've had this experience. That certainly isn't what we'd expect from our products.
Our products are backed by a 2-year warranty, so if your unit stopped working after 17 months, we'd be happy to look into it. Please reach out to our team at help@snapwireless.com.au with your order details, and we'll be happy to assist with the next steps.
Not fully functional
Bought two power bank 2 Both units MagSafe doesn’t work properly.
Customer service is poor. Contacted them and send them videos. Got message that ‘A member of our team will be in touch with you to assist with the next steps’
Waited a few days. Nothing. Tried several times to email and online chat. Get the same message every time.
Update- Not long after this review they responded to my emails and were quick in sending me replacement units that work well. Thank you
10 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi, we're really sorry to hear about your experience and the delay in getting back to you. Our team has been experiencing a much higher volume of enquiries than usual over the past few weeks, but we understand how frustrating that can be.
All of our products are backed by a 60-Day Happiness Guarantee and a 2-year warranty, and we're committed to helping if there's an issue with your product.
If you haven't already, please send us another email at help@snapwireless.com.au and we'll make sure one of our team members looks into this as a priority and helps get it resolved.
Snap wireless power pack slim 2 charges…
Snap wireless power pack slim 2 charges only charges my phone 12% before it totally dies. It’s not worth my money at all. Was actually hoping it works better than what it says. Maybe I have a faulty one, I haven’t had it for long and only used it a few times. It’s very disappointing. I bought it for my daughter so she doesn’t run out of battery getting home from school. Not good at all. Not happy at all.
15 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Melissa, we're really sorry to hear you've had this experience. That definitely doesn't sound right, especially if the PowerPack Slim 2 has only been used a handful of times.
All of our products are backed by a 60-Day Happiness Guarantee as well as a 2-year warranty. If you reach out to our Help Desk, our team will be happy to troubleshoot the issue and help organise a suitable resolution if your unit is faulty.
Super great service and product
Super great service and product
16 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much, Alex! We really appreciate the 5-star review and are glad to hear you've had a great experience with both our products and service. Thanks for your support! 😊
Niko was quick to answer…
Had a problem Niko was quick to answer my enquiries very happy with his work.
16 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
We're so glad Niko was able to help! Thanks for taking the time to leave such kind feedback. We'll be sure to pass your comments on to him.
Excellent support, very caring and helpful
I was initially having trouble connecting my son’s phone to our new charger. But I emailed SnapWireless and managed to get it sorted out. Excellent support from the company and very helpful and caring.
15 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
We're so glad we could get everything sorted for you! It’s great to hear your son's phone is now working with the charger. Thanks for taking the time to leave such kind feedback about our team, it really means a lot.
Top noch service
I have always had these products for me and the family and for the first time I had a problem with one od the products, I contacted after sales and with out excuses or hesitation they have replaced the product so happy with that type of service top noch
15 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for your continued support! Appreciate the trust in our products from both you and your family. We're glad we could get your issue sorted quickly, and we really appreciate you taking the time to share your experience.
Great service from the Snap Wireless…
Great service from the Snap Wireless team. They went above and beyond to fix a problem I had. Thank you guys for all your effort.
14 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the kind words! We're really happy we could help get everything sorted for you. Appreciate your support and hope you enjoy your Snap gear!
Very good communication
Very good communication, prompt replies after the initial reply was lost.
10 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for your review! We're glad we were able to get everything sorted after the initial reply went missing. We really appreciate your patience and your kind words about our team!
Responsive customer service
Responsive customer service. Order completed very quickly with delivery timeline.
8 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the kind words! We're really glad to hear you had a great experience with our team and that your order arrived quickly. We really appreciate your support and hope you enjoy your new SnapWireless gear!
Great communication for a spare part
Great communication for a spare part. Great product and reliable.
Professional and friendly
10 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you so much for your review! We’re glad our team could help with the spare part and that you’ve found the product reliable. We really appreciate your support.
Great products! Great support!
I love the SnapWireless products! We have quite a few between us in the household and they get a lot of use! The support is also top class! I had a little problem with one of the units and Sera and Niko were straight into it and have arranged a replacement under warranty extremely promptly with clear communication all the way. Well done, Sera, Niko and SnapWireless! 🏆
9 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Barry,
Thank you so much for the fantastic review! We’re thrilled to hear that our products have become a staple around your household.
We’re also really pleased Sera and Niko were able to get your warranty replacement sorted quickly and keep you updated throughout the process. We’ll be sure to pass your kind words on to them, they’ll really appreciate it!
Thanks again for your continued support, and we hope you enjoy using your SnapWireless products for years to come.
The company was very easy and quick to…
The company was very easy and quick to deal with when I had a problem with a product. I have had lots of success with these products from the big power banks to the small units.
9 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Danielle,
Thank you for taking the time to leave us a 5-star review!
We’re so pleased to hear you’ve had great experiences with our products, from the larger through to the smaller units. While it’s never ideal when an issue arises, we’re glad our team was able to resolve it quickly and make the process easy for you.
Thanks again for your support.
Customer service is commendable
Customer service is commendable! I sent them a message using Facebook Messenger (Chat) and they replied and they manually placed my order for me.
It was successful.
Will be waiting for my order to arrive.
Thank you.
9 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Marose,
Thank you so much for your wonderful 5-star review!
We’re really glad we could assist you through Messenger and help get your order placed successfully. It’s great to hear the process was smooth for you.
We hope your order arrives soon and that you love your new SnapWireless products. Thanks again for your support!
Great customer service!
8 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Nyree,
Thank you so much for your 5-star review!
We’re delighted to hear you had a great experience with our customer service team. Your kind words mean a lot to us and will be shared with the team.
Thanks again for your support, and we hope you enjoy your SnapWireless products!
I had an issue with a portable charger…
I had an issue with a portable charger that I bought and the warranty team were amazing. They replied to my email on a Sunday and I received the replacement a couple days later. Fantastic customer service.
28 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Cassie,
Thank you for taking the time to leave us such a lovely 5-star review!
We’re sorry you experienced an issue with your portable charger, but we’re so pleased to hear our warranty team was able to help quickly. Providing prompt support and making the warranty process as smooth as possible is something we really strive for, so it’s wonderful to know that was your experience.
I have purchased Snapwireless products…
I have purchased Snapwireless products before, for myself and as gifts for family, & I'm looking forward to see the new products.
3 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Meg,
Thank you so much for your 5-star review!
We’re so grateful for your continued support and love that you’ve chosen SnapWireless products not only for yourself but also as gifts for your family.
We’re excited to share our upcoming products with you and hope you’ll love what’s next. Thanks again for being part of the SnapFam!
Great products from a great company
Great products from a great company
Excellent instant communication which exemplifies the expert customer service you get with every purchase.
Cannot fault SnapWireless
5 de julio de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi David,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear you’re enjoying our products and that our customer service has made such a positive impression. Providing helpful, timely support is something we take great pride in, so your feedback means a lot to the whole team.
Thanks again for your support. We really appreciate it and hope you continue to enjoy your SnapWireless products!
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