SnapWireless Opiniones 

Respuesta de SnapWireless

8 abr 2026

Hi Sheryl, really sorry to hear this, I can imagine how frustrating that would be. If something is marked as delivered and you haven’t received it, that’s not a great experience at all.

It also sounds like we didn’t support you properly when you reached out, which isn’t what we aim for.

If you’re able to, please email us at help@snapwireless.com.au with your order or tracking details and we’ll take a proper look into this with Australia Post and get this sorted for you as quickly as we can.

Thanks for raising it with us, we appreciate it and will make sure it’s looked into properly.

Respuesta de SnapWireless

26 mar 2026

Thanks so much for your continued support, that really means a lot to us!

Love hearing that you’ve picked up a range of products and that they’ve all been working well for you, especially the Android-compatible options. That’s something we’ve put a lot of focus on, so it’s great to see it making a difference.

Appreciate the kind words on the quality and customer service as well, and thanks again for the recommendation 🙌

Respuesta de SnapWireless

26 mar 2026

Thanks so much for the kind words, we really appreciate it!

Glad you’re loving the design and the new pink colour, great choice.

Also appreciate the feedback on the retractable cords, we’ll definitely pass that on to the team for future versions.

Thanks again for the recommendation 🙌

Respuesta de SnapWireless

20 mar 2026

Thanks so much for the kind words, we really appreciate it!

Love hearing how you’ve been using the PowerPack Nano, that’s exactly what it’s designed for. Small, always on you, and ready when you need it most.

Glad it’s come in handy more times than expected, and great call keeping it on your keys.

Thanks again for the recommendation, it means a lot 🙌

Respuesta de SnapWireless

20 mar 2026

Thanks so much for sharing this, love that!

So glad it came in handy for his trip to Japan, that’s exactly the kind of use we designed it for.

Appreciate you choosing us as a gift as well, hope it continues to be useful on many more trips ahead 😊

Respuesta de SnapWireless

20 mar 2026

We’re really sorry to hear about your experience, we completely understand how frustrating this must feel.

We’ve looked into your order and can confirm it was successfully delivered on March 16th, so it doesn’t appear that the parcel has been lost.

Once an order is handed over to the courier, delivery conditions and any delays (including weather or disruptions within US postal services) are unfortunately outside of our control.

That said, if you haven’t received the parcel despite the delivery confirmation, please reach out to our support team with your order details and we’ll investigate this further with the courier.

Respuesta de SnapWireless

20 mar 2026

Thanks so much for sharing this, we love it!

Sorry to hear about the first one… sounds like even the dog approved 😅

Glad to hear the replacement has been a great fit and that it’s been travel friendly and easy to use. That’s exactly what we designed it for.

Appreciate the support!

Respuesta de SnapWireless

18 feb 2026

Hi Toni, this is so good to read, thank you for sharing!

Really glad we could get everything sorted for you without too much hassle. That’s always the goal.

Appreciate the kind words and the recommendation, it genuinely means a lot to the team 🤍

Respuesta de SnapWireless

29 ene 2026

Hi there,

We’re really sorry to hear this has been your experience. That’s definitely not the standard we aim for, and six faulty units is something we’d want to investigate properly.

Our warranty process is designed to be straightforward so we can track issues accurately and resolve them quickly, not to discourage customers from claiming. We replace or resolve confirmed faults, and we certainly don’t profit from faulty products.

If you’re open to it, we’d genuinely like to look into this further. Please reach out to us directly at help@snapwireless.com.au with your order number(s) and a brief summary of the issues, and we’ll review this as a priority.

We take feedback seriously, especially when it’s this strong, and we’re more than happy to reassess the situation if something has gone wrong.

SnapWireless Team

Respuesta de SnapWireless

29 ene 2026

Thanks so much for taking the time to leave this review Chad. Really glad to hear the detachable design and retractable cable made travelling that bit easier. Sounds like it did exactly what it was designed for. Appreciate the support and hope it joins you on many more adventures 🔋✈️

Respuesta de SnapWireless

21 ene 2026

Thanks so much for the kind words. We’re really glad to hear you’re enjoying the product and that it’s been working well for you.

It’s always great to hear how people are using our gear day to day, especially when it comes to travel. Appreciate you taking the time to leave a review and for supporting SnapWireless.

Respuesta de SnapWireless

21 ene 2026

Thanks for sharing this. I’m really sorry for how frustrating this experience was, especially dealing with faulty units and a long refund process. That’s not what we want for our customers.

At the time, we were transitioning to a new support system, which led to delays and poor handovers. Since then, we’ve tightened how faults, replacements and refunds are handled so this doesn’t happen again.

I understand your frustration around communication and appreciate you raising it. If there’s anything still unresolved, feel free to reach out directly and I’ll make sure it’s looked after.

Respuesta de SnapWireless

21 ene 2026

Thanks for sharing your experience. I’m sorry to hear this has been frustrating, especially while travelling. That’s not what we want when the product is meant to make things easier on the road.

We understand the feedback around weight, cable length and charging behaviour, and this has been shared with our product team as it’s helpful for future improvements. I do appreciate you calling out that it charges the phone quickly once connected.

If you’d like, feel free to reach out to our help desk with a bit more detail and we can look at whether there’s a fix or option that might help while you’re away.

Respuesta de SnapWireless

21 ene 2026

Thanks for sharing this. I’m really sorry to hear the SnapWallet hasn’t worked as expected, especially after buying it in store. That’s understandably frustrating.

What you’re describing isn’t normal behaviour for the SnapWallet, and we’d like to properly look into it and get this sorted for you. If you’re open to it, please reach out to our help desk with your proof of purchase or head to the popup team and we’ll make sure a team member reviews the case and helps organise a resolution.

Appreciate you raising this and giving us the chance to fix it.

Respuesta de SnapWireless

21 ene 2026

Thanks for sharing this. I’m sorry to hear about your experience, especially having the TRVLR tag stop working so quickly and not getting the replacement or refund you were expecting. That’s understandably frustrating.

We don’t want anyone left without a resolution, and this isn’t how the process should end. If you’re open to it, please reach out to our help desk with your order details so a team member can review this properly and make sure it’s sorted.

Thanks for flagging this so we can look into it properly.

Respuesta de SnapWireless

21 ene 2026

Thanks for coming back to update your review. I’m glad we were able to help get the wireless charging sorted and that you’re now happy with the charger.

We appreciate you giving us the chance to fix it, especially after the initial hiccup, and thanks again for choosing SnapWireless and sharing your experience.