Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
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Consulta las opiniones de los clientes
I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great p... Ver más
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Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance. I have spoken to the team about the product as I thought it m... Ver más
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I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable. I contacted the help team and Niko was fa... Ver más
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Información sobre la empresa
Escrito por la empresa
Here to #poweryourjourney
Información de contacto
108-118 Marion Road , 5032, Brooklyn Park, Australia
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Excelente
200 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 65% de las opiniones negativas
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Outstanding Customer Service Beyond the Warranty Period
⭐⭐⭐⭐⭐
I originally purchased the Snap PowerPack for overseas travel, and it was an excellent product. It was reliable, convenient, and performed exactly as I needed while travelling.
Recently I experienced an issue with the unit becoming extremely hot and developing damage to the casing. I contacted Snap Support and was fortunate to deal with Niko, who was professional, responsive, and genuinely listened to my concerns.
What impressed me most was that although the product was outside its warranty period, my concerns were taken seriously and a replacement was offered. That level of customer service is becoming increasingly rare.
Thank you to Niko and the Snap team for standing behind your products and providing such outstanding customer support. Based on both the product itself and the service I received, I would happily recommend Snap to others.
4 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you so much for the fantastic review! We’re sorry to hear your original PowerPack developed an issue, but we’re really glad Niko was able to help get things sorted for you.
We know how frustrating it can be when something doesn’t go to plan, so we’re pleased we could find a solution and give you peace of mind. Your kind words about both the product and our support team mean a lot to us.
Thanks again for your support and recommendation. We hope your replacement PowerPack joins you on plenty more trips in the future! 😊
Incredible!
As always, AMAZING, the products a incredible, they are backed up by a brilliant customer service team, I messed up my order and they did everything they could to assist in fixing it up for me! Could not be more helpful!!! I would give 10 stars if I could!
3 de junio de 2026
Opinión espontánea
Respuesta de SnapWireless
Thank you so much for your continued support! We’re thrilled to hear you’ve had another great experience with us. We’re glad our team could help get your order sorted, and we really appreciate you taking the time to leave such a kind review. Thanks again for being part of the SnapFam! 😊
Awesome aftersales service
Awesome aftersales service.
Just love my Snap wireless charger!
It is stylish, practical, adaptable & very portable.
15 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks for the awesome review! 😊
So glad you’re loving your charger and that we could help when needed. We really appreciate the support.
The PowerBase 4 is an absolutely…
The PowerBase 4 is an absolutely amazing product! The fact that I can charge 4 devices at the same time without the mess of cables is truly a life saver n just way too convenient . I also love the retractable cord feature and the compact foldable design. It’s a very smart gadget both by looks and functionality! .One of those products that quietly makes your everyday life easier!!
1 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks Anindita! 4 devices, no cable mess, fits in your bag. Glad it's earning its place in your everyday routine!
Travel Must Have
This has all the functions one needs for travel. Not having to worry about cables, not having to worry about having the right adapter, not having to worry about bringing a separate wall charger. If you travel often, this is definitely something to have!
3 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks for the review! Less to pack and less to think about is exactly the point. Happy to have made travel a little easier for you.
NOT INTERNATIONAL / WILL BE TAKEN AT SECURITY
Absolute manipulation. They advertise themselves as fully international yet they DO NOT have CCC verification so if you bring your power banks to China they WILL BE THROWN OUT. I understand companies need to make money but it’s so disgusting that they don’t give a crap about their customers enough to at least have a warning before purchase stating that they are in fact NOT FULLY INTERNATIONAL. I will never buy from such a dishonest company again. You should be absolutely ashamed of yourselves.
23 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
We're sorry to hear about your experience and understand how frustrating it must have been to have your power bank confiscated during your trip.
To clarify — the PowerPack Universal 2 meets international airline carry-on regulations and holds internationally recognised safety certifications. However, Chinese authorities have been enforcing additional local CCC certification requirements more strictly, including for transit passengers, which has resulted in non-CCC certified power banks being confiscated regardless of their international compliance.
CCC certification is something we're actively pursuing. It's a lengthy process, and periodic requirement changes mean recertification is needed each time, which adds to the complexity. In the meantime, we'd recommend leaving your PowerPack at home when travelling to mainland China, and we've previously published guidance on this in our help centre and FAQs on the product pages.
Please reach out to us directly at help@snapwireless.com.au, we'd love to make this right for you.
Powerpack does not hold its on charge well
PowerPack Universal 2 I bought this to travel overseas with, but when I gave it a test run at home with my iphone the powerpack itself dropped from 100% to 75% within 5 minutes of usage. The powerpack does not hold power very well. I am really disappointed as it is a pricy item.
13 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Lauren, thank you for reaching out to us directly, we're glad we could look into this further with you. After speaking with our manufacturer and reviewing your test results, the behaviour you experienced falls within normal operating range for the PowerPack Universal 2, and the unit is functioning as intended.
If anything changes or you have further questions before your trip, we're always here to help at help@snapwireless.com.au
"Travel" charger not approved for flights.
"Travel" charger is not approved for carry-on despite the product page claiming that it is. I had the charger taken off me by airport security and binned when travelling. Reached out to Snapwireless support to tell them their mistake and I just got a nice 15% discount off my next charger. Website not updated and still claims approved for carry-on.
7 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Hi Ed, we’re genuinely sorry to hear about your experience while travelling and completely understand how frustrating it would have been to have your power bank confiscated during your trip.
To clarify, the PowerPack Universal 2 is approved for carry-on travel under standard international airline watt-hour regulations. However, airport authorities within China have recently begun enforcing additional local CCC certification requirements more strictly, including for transit passengers, which has unfortunately resulted in non-CCC certified power banks being confiscated despite otherwise meeting international airline standards.
We understand this created a frustrating experience for you and appreciate you bringing this to our attention. We’ve also included additional guidance around these recent China-specific regulatory changes to help travellers better understand the current situation.
Again, we’re sorry for the inconvenience caused during your travels and appreciate the feedback provided.
Love it so we are going to buy 2 more
Love it so we are going to buy 2 more
Started with 2 to see if they would be good for our upcoming trip to Europe, tested at Easter and now we are buying 2 more. Also has the small key ring charges which are great for top ups when out shopping and you don’t want to carry a heavy battery
24 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the support! Glad to hear the products worked well for your Easter trip and that you’re now grabbing a couple more for Europe 😊
The PowerPack Nano keyring chargers are definitely underrated for quick top-ups while out and about without needing to carry a larger power bank around all day.
Really appreciate you taking the time to leave a review and hope you have an amazing Europe trip! ✈️
My charger stop working properly
My charger stop working properly , the company were quick to reply to me and send me a new charger . Thank you
11 de mayo de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the review!
Sorry again that you experienced an issue with the charger originally, however really glad to hear the team was able to assist quickly and get a replacement organised for you.
We really appreciate the support and hope the new unit serves you well 😊
Bought Australian to support a local…Regret it
Bought Australian to support a local brand. Regret it.
Two products purchased — both failed well within what any reasonable person would expect from a premium charger:
•Universal Charging Kit: stopped working after just 18 months. On top of that, the design itself was frustrating for travel — carrying multiple attachments separately is clunky, and if you forgot the piece you needed, the whole kit was useless. Honestly, you're better off with a proper travel adapter that has all the necessary sockets built directly into the device rather than relying on a collection of loose attachments.
The attachment system sounds clever in theory; in practice it's a liability.
•PowerPack Universal Pro: overheated after 12 months and melted the USB cables — a safety concern, not just an inconvenience
Was I unlucky to have 2 failed products?
When I contacted customer support hoping for a fair resolution, I was offered a small discount to repurchase the same products, which I felt was insulting. For the price point SnapWireless charges, that response simply isn't good enough.
For comparison, I have an Anker portable charger I've been using for over 3 years without a single issue. And it was cheaper than the SnapWireless charger. That's the standard premium-priced charging products should be held to.
I genuinely wanted to back a local Aussie brand — and I still do — but quality and customer care have to match the price tag. Sadly, neither did here.
1 de octubre de 2025
Opinión espontánea
Respuesta de SnapWireless
Hi Sheena,
We’re sorry to hear about your experience and appreciate you taking the time to provide your feedback.
Looking into our records, we can see previous correspondence regarding the PowerOne Universal Charging Kit, however we unfortunately haven’t been able to locate any prior contact relating to the PowerPack Universal Pro issue mentioned in your review.
At the time of your original conversation with our team, the product was outside of our then 12-month warranty policy. Since then, we’ve expanded our warranty coverage to 24 months across a large portion of our range as part of our continued efforts to improve customer support and long-term ownership experience.
We also appreciate the honest feedback regarding the attachment system and understand that travel preferences can vary from person to person depending on how they like to pack and use their charging gear.
If you would still like our team to review the PowerPack Universal Pro issue further, please feel free to reach back out to us directly with the order details and we’d be happy to take another look into this for you.
We’re genuinely sorry to hear the products did not meet expectations for you and appreciate you supporting an Australian brand.
Haven't gone on our overseas trip yet
Haven't gone on our overseas trip yet, but I know this little gem is going to be useful. Will take it to NZ in April and Japan in August. Love that it has multiple built in USB-C. It's super portable and I love the colour!
23 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the review! 😊
Love hearing this already and sounds like it is going to get a solid workout across NZ and Japan this year ✈️
Glad you’re loving the portability, built-in USB-C cables and colour as well. Hope it makes travelling a whole lot easier for you!
Looks great, love the colour
Looks great, love the colour. instructions were clear and simple to understand. Have yet to use it as I have purchased for our upcoming overseas trip.
21 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the review! 😊
Glad to hear you’re loving the colour and found the instructions clear and easy to follow.
Hope the product serves you well on your upcoming overseas trip and makes travelling that little bit easier ✈️
So handy
Can fully charge my phone (iPhone 17) and is great for a night out or when I can’t be bothered to find a wire ahaha. The stand is also great for taking pictures and watching things 10/10 product well thought out
21 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the awesome review! 😊
Love hearing how you’re using it already, especially for nights out and those moments where you just can’t be bothered dealing with cables ahaha.
Glad the stand feature has been coming in handy as well for photos and watching content. Really appreciate the support and stoked to hear it’s been working well for your iPhone 17!
It works really well but slightly bulky…
It works really well but slightly bulky , I’m sure with the next model it will be slimmer. Definitely would buy again!
18 de marzo de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for the review and feedback! 😊
Really glad to hear it’s been working well for you overall. We definitely understand the feedback around size as well there’s always a balance between capacity, features and portability, and we’re constantly taking customer feedback onboard for future models.
Really appreciate the support and great to hear you’d buy again!
From the moment I contacted Snap re a…replacement for a Universal 2 Power Bank
From the moment I contacted Snap re a small problem with a cable on a Snap Universal 2 power point, as a company, they have been extremely polite, exceptionally professional and efficient, and beautifully courteous. Would recommend Snap anytime
16 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Thanks so much for taking the time to share this, we really appreciate it.
Glad we could get that sorted for you quickly and that the team looked after you properly. We try to keep things simple, helpful and easy from start to finish, so it means a lot to hear that came through.
If you ever need anything else down the track, just reach out.
Very happy customers!
We are big fans of our SnapWireless power banks. Gail is an absolute phenomenon and her customer service is second to none. Her promptness, friendliness and professionalism is an absolute credit to her and to the business. We are very happy customers!
15 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
This is awesome to hear, thank you so much!
Gail will love this, I’ll make sure it gets passed on to her. She’s a legend and always goes above and beyond, so this means a lot.
Really appreciate the support and glad you’re loving the power banks 🙌
A great multi-purpose product
A great multi-purpose product - perfect for travel as it's a travel adaptor and a powerbank in one. I love that I can leave it plugged in, in my hotel room, and just take the powerbank part out with me for the day.
13 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Appreciate this heaps, thanks for sharing!
That’s exactly how it’s meant to be used, plug it in at the hotel and grab the powerbank when you head out. Makes travelling so much easier.
Glad it’s been working well for you 🙌
By far the best on the market
By far the best on the market. My tracker tags and chargers were brilliant. Keeping me safe and all my devices fully charged on my recent trip to the F1 in Japan. Do your self a favour and don’t go past SnapWireless. You won’t be disappointed.
26 de marzo de 2026
Opinión espontánea
Respuesta de SnapWireless
Love this, thank you!
Stoked to hear everything held up in Japan, especially at the F1. That’s exactly what we want, gear that just works when you need it.
Really appreciate you taking the time to leave this, means a lot 🙌
Fantastic product!
I bought this about 6 months ago and I absolutely love it. It charges quickly and is super compact. I use it almost everyday and use it to charge all my devices all at once. I haven't taken it on holidays yet but when I do I'm sure it will help me safely charge all my devices even with the country corresponding plugs that it comes with. I would highly recommend this to anyone who has multiple devices and needs something light and helpful to take around to charge on the go!
4 de abril de 2026
Opinión espontánea
Respuesta de SnapWireless
Love hearing this, thanks so much for taking the time to share it!
Sounds like you’re getting exactly what it’s designed for. Being able to charge everything at once without carrying a bunch of cables is a bit of a game changer. Even better that it’s become part of your everyday setup.
You’ll definitely get even more out of it when you take it overseas. The interchangeable plugs make travel a lot easier, so you don’t have to think twice about charging in different countries.
Really appreciate the recommendation, it means a lot to the team 🙌
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