Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
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Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept... Ver más
La empresa ha respondido
I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great p... Ver más
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Unfortunately the charger does not perform as described. It’s fine, but much Cheaper options out there for better or same performance. I have spoken to the team about the product as I thought it m... Ver más
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I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable. I contacted the help team and Niko was fa... Ver más
La empresa ha respondido
Here to #poweryourjourney
108-118 Marion Road , 5032, Brooklyn Park, Australia
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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 65% de las opiniones negativas
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One week in, the Lighting tip on this charger broke. I contacted Snap & they never bothered to respond. No dramas, charger still works with USB & C outlets... And I didn't want to be a whinger. 1 year in (taking this on its second holiday, barely used outside of hols) - wall prongs entirely snap off. This charger was made of cheap, poor quality parts but priced at a premium. Not even gonna bother contacting them because I already know they don't care.
They're just a get rich quick startup with a big Meta advertising budget & cute videos & packaging. Re-badged poor quality products you can find quite quickly for a fraction of the price on Temu & Wish etc.
Avoid Snap entirely & buy a branded charger from JB HIFI or Bing Lee or Kogan/Dick Smith or literally ANYWHERE but these folks. Not worth your time. I'll keep posting these literally everywhere I possibly can so other people don't get stooged by this company.
Find something with GaN (disperses the heat better) & faster charging (these are 20w you want 45w+).
I'm about to go on two overseas trips with my boys and I bought three chargers, the new Universal 20w and 2 x powerpack pro's. The quality is insane and I love the case the universal 20w comes in, we're off to London, Singapore and Japan and has all the connectors we need. I don't think I can travel without these now, so happy with my purchase! highly recommend this product. I'll be buying more
I'm very happy with my purchases. Sometimes I can be forgetful, so these traveller tags will bring me peace of mind in my next travels.
A Very Welcome Re-gift
I re-gifted this bag to my daughter who has never had a computer bag. Its first trip was to Canada and was greatly appreciated!
Although I haven't yet travelled with it, I find it really useful to have all my charging requirements in the same place. It charges quickly and then charges devices equally well. Great to have somewhere I can charge my android phone AND my ipad mini.
Great experience overall from navigating to completing purchase.
Kind Customer Support and very user friendly website which always makes the journey that much better!
Also cool how they’ve incorporated extra discount perks along the way! Keeps you quite engaged and not forgotten after a first made purchase!
Not only that, I had broken my first travel pack that I bought and after explaining my situation, they were kind enough to allow me to repurchase at a discounted rate!
Was not expecting anything or was anticipating them to decline my request but they were able to lend a hand and I appreciate their efforts so much!
Highly recommend great products that just make the digital life that little bit easier.
Easy to install, works straight away and superfast charge. Very happy.
Thank you for an amazing product.
I recently used this on my first overseas trip to the Netherlands. It was a godsend! I used it to charge my iPhone every night and also took it out with me during the day to portably charge my phone as I was finding my phone battery wasn’t lasting as long as normal (prob due to voltage whilst overnight charging or could be because I was taking way too many photos!) Thoroughly recommend this product to anyone travelling.
Bought it for my partner & it’s fantastic- small & sticks like glue - charges quickly too! Perfect for the person who forgets to charge their phone! Need to get one for myself!
Travel Power Bank
Best decision to purchase one of these as 3 trips overseas this year and the Bank will fit all my requirements. Now just need the purchase the portable power bank.
SnapWireless
I love it and will be using it when I go overseas! Highly recommended. A+
Always helpful. I’m always impressed when I get a response to a question via email within a day or two. The manner is always polite, friendly and professional. And I actually got the answer to my question. You’d be surprised how often that doesn’t happen. Well done Snap Wireless!
I bought one for an upcoming overseas trip but got to test it on a few days away. Fantastic! So convenient having everything in one place. I just plugged in to a powerpoint, snapped my phone on the side and my iPad onto the built in cable. A design improvement would be a little dip in the centre of the mag ring,, or other side, so I can charge my watch.
So great I've now bought three!
I first bought one on a kickstarter campaign and it has been incredibly useful. It charges so well, it’s very quick to recharge a phone fully, and has enough storage to charge two phones. I have relied on it for work trips away and my children have used it when travelling and when playing so many games they drain their phones. So I ordered 2 more, but didn't bother for my husband as he admitted he'd forget to use it 🙄
They make products that look awesome and that you really need.
Don’t settle for cheap imitations. These guys are the real deal
The device itself is great. Works well, is reliable and has all the features that are talked bout in the ads. My original device stopped working one day and would not switch on. I contacted support and explained this to them. They requested a short video showing what was happening, which I sent them. They responded almost straight away to say that there was an internal fault and they would replace the device, even though it was out of warranty! This was great and in a few days I had the replacemnet with the request that I recycle the old one, which I did.
I bought the Snap power pack on my daughter’s recommendation, for our next holiday. However I use it constantly at home for my iPad. I love it because it charges up quickly. I can use it anywhere and everywhere once it’s fully charged. I would definitely recommend buying one. I’m seriously considering getting a second one for my husbands IPad also. Plus we are never without power on our phones too. Perfect for long day trips.
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