It would seem that many of the negative reviews are actually down to delivery and DHL. I ordered our normal cheese selection and this was promptly dispatched. DHL lost parcel. Snowdonia Cheese custome... Ver más
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It would seem that many of the negative reviews are actually down to delivery and DHL. I ordered our normal cheese selection and this was promptly dispatched. DHL lost parcel. Snowdonia Cheese custome... Ver más
La empresa ha respondido
Ordered one day and arrived the following day. By the way, BEST CHEESE EVER. Personal preference, RED DEVIL. Would give 5 * plus, excellent service and gorgeous flavoured cheeses.
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Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Ver más
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A company best avoided. An order of mine has allegedly gone missing, despite having been charged to my bank account! Customer service is appalling. No one answers telephone calls and repeated attemp... Ver más
La empresa ha respondido
Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.
Unit 14, Cefndy Road Employment Park, Cefndy Road, LL18 2HJ, Rhyl, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 85% de las opiniones negativas
Suele responder en menos de 2 semanas
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Shoutout to Dan in customer service, Black Friday offer didn’t apply to my order, replied quickly and sorted this out for me whilst apologising for the error. Thanks so much hopefully the hamper will be enjoyed by my parents!
High quality cheeses, much superior to supermarket brands. Lots of choices which were well packed and
arrived on time. Good value for the money. This is the second time of ordering from this company and would not hesitate to recommend to friends.

Respuesta de Snowdonia Cheese Co.
Ordered the quintessential cheese hamper for a family birthday and it arrived well presented in one day. I have wanted to try the Red Devil cheese for a while and it definitely did not disappoint. The cheeses are delicious and paired well with the two chutneys. Will definitely order one again for Christmas time.

Respuesta de Snowdonia Cheese Co.
This is the first time I have used this company and have brought some hampers for Christmas gifts. Delivery was very prompt and the hampers well packed. The hampers themselves are beautiful and very well presented. Communication was always very prompt with excellent customer service at the heart of it. I won’t hesitate to use this company again.

Respuesta de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.
This cheese tastes so good, as a family we can't go back to normal supermarket cheese!
We were gifted this and WOW!

Respuesta de Snowdonia Cheese Co.
Placed an order has taken 5 days with DHL in the blistering heat, I would expect it to be delivered at least quickly and even çooled. Not looking forward to trying it now

Respuesta de Snowdonia Cheese Co.
I’m genuinely disappointed with Snowdonia Cheese. I placed an order on 16 June, scheduled for delivery on 21 June before 12pm, as a carefully planned birthday gift for my partner's 40th. I paid a premium price expecting high-quality service to match the product — and it simply didn’t arrive.
This was supposed to be a special moment, and instead, I had nothing to give on the day. No communication, no update, and customer service didn’t even respond until the following Monday, well after the damage was done. They apologized and refunded me, but by then it was too late — the day was ruined.
A refund doesn’t fix the disappointment and embarrassment of not having a birthday gift for someone you care about. If you’re ordering for a special occasion, I strongly recommend looking elsewhere. I expected much better from a brand like this.

Respuesta de Snowdonia Cheese Co.
Excellent customer service. We had a problem with our first delivery which was caused by the delivery company. We contacted Snowdonia Cheese Co. and they replied immediately and sent replacement goods.
First class service from Dan, great company to deal with (and very tasty cheeses)
Thank you

Respuesta de Snowdonia Cheese Co.
The hamper arrived, the delivery driver just dropped the box on the floor! I see this all the time now! When opened to check contents The lid was off the port case and bent and dinted, the box of truffles was completely crushed and the gift note was half ripped, for the price I expect all items to be in pristine condition this is a gift and I feel a little embarrassed to give damaged goods, I wouldn't normally spend this much on a thank you gift as money is tight so I am disappointed and wished I had just made my own hamper.

Respuesta de Snowdonia Cheese Co.
Fantastic company selling wonderful cheese , we had a small issue which was very quickly and satisfactorily resolved. I would highly recommend this company and their products to anyone.

Respuesta de Snowdonia Cheese Co.
I’ve given Snowdonia Cheese 5 stars as the ordered was delivered very quickly and was well received by my brother and his wife. Also their customer service was excellent when I contacted them for help. Daniel was brilliant in sorting out my problem. Thank you.

Respuesta de Snowdonia Cheese Co.
Its so sad to see bad reviews, which all seem about delivery times..
Because the actual product is incredible, I have eaten an unhealthy amount of this cheese since Christmas.
The cognac chutney and Beech wood or Red storm is a combination made in Heaven.

Respuesta de Snowdonia Cheese Co.
I ordered the couples hamper from this company , as we received one as a gift for Christmas and really enjoyed the contents . Ordered 04/02/25 and received the item the very next day. Fantastic service and delivery. Thank you we will enjoy our hamper.

Respuesta de Snowdonia Cheese Co.
I have ordered from Snowdonia many times over last 5 years. Never been disappointed with the products or service. Prices are below what cheeses go for in supermarkets and the variety is much better.

Respuesta de Snowdonia Cheese Co.
Received a hamper as a gift and the quality of the cheeses in it is unmatched!
Amazing cheese, chutneys and cracker selection. Comes with an information leaflet detailing everything you need to know about the products. 100 percent recommend

Respuesta de Snowdonia Cheese Co.
They sent a DHL tracking code on Dec 22nd for the delivery on Dec 23rd, 2024. To this date the tracking code does not work. This was a gift order and this company has let down. I will not recommend to any one.

Respuesta de Snowdonia Cheese Co.
I ordered 2 Christmas cheese hampers on 17th December and paid £9 for nominated delivery day which should have been delivered on 21st December. Spoke to DPD no parcels have been scanned onto their system. Tried contacting company via telephone and email and no response. Terrible customer service !! Now await refund !!

Respuesta de Snowdonia Cheese Co.
Hamper not delivered although my sister was in all day! No text message sent to indicate the company had had problems delivering. Emailed Snowdonia Cheese Co to try and get it sorted but reply stated that they were on holiday. Utter rubbish!

Respuesta de Snowdonia Cheese Co.
Initially the order went undelivered by DPD but I emailed for help on Friday, and by 5pm Saturday (next day!) the full order was on the doorstep. Amazing customer service and a delicious product, thank you .

Respuesta de Snowdonia Cheese Co.
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